Customer Relationship Management (CRM) Team
New Research
This Market Note examines New Relic's AI-driven digital experience monitoring (DEM) solution, which provides extensive visibility and insights across all digital channels, allowing enterprises to improve user experiences and swiftly address...
The IDC MarketScape report evaluates the 2024 Asia/Pacific low-code/no-code (LCNC) development platforms, highlighting the growing importance of these technologies in accelerating digital innovation and enhancing IT agility. The report unde...
This IDC study provides an updated market forecast for the worldwide customer service applications software market from 2024 to 2028."The customer service applications market has entered into a steady state of growth being helped by the inc...
The IDC Playbook for Tech Marketing Leaders provides a concise current view of the Asia/Pacific (including Japan) (APJ) marketing technology (martech) market, the impact of current trends, the criteria for vendor selection, and guidance for...
This IDC Survey Spotlight explores the most important attributes of developer tools that Asia/Pacific organizations consider for their software development practices.Asia/Pacific is witnessing a technology boom with improved AI, novel appro...
Organizations have struggled moving from legacy applications to modern SaaS and cloud-enabled systems. While the COVID-19 pandemic did much to change up the move to modern enterprise applications, the movement is still slow and continues to...
The IDC Perspective explores how AI, particularly GenAI, is revolutionizing software development by enhancing developer efficiency and productivity. It highlights the challenges of traditional workflows and the benefits of AI tools in autom...
This IDC Market Analysis Perspective (MAP) presentation encapsulates IDC insights and data on technologies, industry dynamics, and trends influencing the segments within the customer service applications and contact center applications segm...
This IDC Playbook for Tech Marketing Leaders highlights the current state of cybersecurity market for vendors targeting the small and medium-sized business (SMB) and midmarket segment in Asia/Pacific (including Japan) (APJ). It provides ins...
This IDC Market Perspective provides a forward-looking view on the impact GenAI will have on enterprise software market revenue, as well as its effect on pricing, talent optimization, and corporate operating costs. These developments will b...
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