Sudhir Rajagopal
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This IDC Perspective discusses authentic intelligence as the gateway to intelligent but empathetic customer experiences. The importance of intelligent authentic experiences grows amid the rapid adoption of AI and GenAI. IDC highlights the d...
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This IDC Market Presentation provides application vendor ratings by 13 application areas from IDC's 2024 CX Path Survey. IDC's 2024 CX Path program polled 2,500 respondents across 5 continents and 12 countries to collect information on CX a...
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This IDC Perspective discusses how the experience-orchestrated (X-O) business framework can enable organizations to deliver value-based experiential outcomes for customers. Organizations are increasingly leveraging data-driven insights and ...
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CX KPIs and the whole journey experience impact to business outcomes
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Customer Experience Management for the AI Era: Definition Update
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IDC FutureScape: Worldwide Future of Customer Experience Predictions 2025
More results for Planned Research