Software as a Service Team

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Estelle Quek

Senior Research Manager

Eric Newmark

Group Vice President & General Manager of IDC’s SaaS, Enterprise Software, and Worldwide Services Division

Frank Della Rosa

Research Vice President, SaaS, Business Platforms, and Industry Cloud

Ashish Nadkarni

Group Vice President and General Manager, Worldwide Infrastructure Research

New Research


  • By: 

    • Eric Newmark Loading
    • Aly Pinder Loading
    • Marci Maddox Loading
    • Lou Reinemann Loading
    • Gerry Murray Loading
    • Roger Beharry Lall Loading
    • Heather Hershey Loading
    • Sudhir Rajagopal Loading
    • Michelle Morgan Loading
    • Mary Wardley
    • Nadia Ballard Loading
    These IDC Pivot Table banner books provide data for IDC's CX Path 2024 program, including 7 of the 13 application categories: contact center and customer service, voice of the customer (VOC), customer experience (CX) orchestration, customer...
  • By: 

    • Eric Newmark Loading
    • Aly Pinder Loading
    • Marci Maddox Loading
    • Gerry Murray Loading
    • Heather Hershey Loading
    • Mary Wardley
    • Roger Beharry Lall Loading
    • Sudhir Rajagopal Loading
    • Michelle Morgan Loading
    • Lou Reinemann Loading
    • Nadia Ballard Loading
    These IDC Pivot Table banner books provide data for IDC's CX Path 2024 program, including 6 of the 13 application categories: advertising, marketing, sales, digital commerce, configure/price/quote (CPQ), and product information management/p...
  • By: 

    • Marci Maddox Loading
    • Eric Newmark Loading
    • Aly Pinder Loading
    • Heather Hershey Loading
    • Gerry Murray Loading
    • Roger Beharry Lall Loading
    • Lou Reinemann Loading
    • Sudhir Rajagopal Loading
    • Michelle Morgan Loading
    • Nadia Ballard Loading
    This IDC Pivot Table banner book provides the complete data set for IDC's CX Path 2024 program, including the 13 application categories: advertising, marketing, sales, digital commerce, CPQ, PIM/PXM, contact center and customer service, voi...
  • By: 

    • Penny Madsen Loading
    • Ryan Caskey Loading
    This IDC Survey Spotlight draws upon IDC's 4Q23 Cloud Pulse data which highlights the different conversations cloud suppliers and providers need to have with customers doing hybrid and multicloud compared with those focusing on a single clo...
  • By: 

    • Nadia Ballard Loading
    • Zachary Chertok Loading
    • Frank Della Rosa Loading
    • Simon Ellis Loading
    • Sam Halwani
    • Heather Herbst Loading
    • Alicia Mokwa Loading
    • Eric Newmark Loading
    • Mickey North Rizza Loading
    • Brian O'Rourke Loading
    • Kevin Permenter Loading
    • Patrick Reymann Loading
    • John Snow Loading
    • Jordan Steele Loading
    • Mark Thomason
    This IDC Market Perspective provides clients of IDC's SaaS Path program with access to the SaaS Path 2024 Vendor Ratings Visualization and Analysis Portal. This portal is a perfect "playground" for you to explore all the applications and to...
  • By: 

    • Mary Johnston Turner Loading
    • Matthew Eastwood Loading
    • Stephen Elliot Loading
    • Rohit Mehra Loading
    • Ashish Nadkarni Loading
    • Vijay Bhagavath
    • Andrew Buss Loading
    • Jennifer Cooke Loading
    • Pietro Delai Loading
    • Phil Goodwin Loading
    • Sean Graham Loading
    • Lara Greden Loading
    • Shahin Hashim Loading
    • Yukihisa Hode Loading
    • Jevin Jensen Loading
    • Mark Leary Loading
    • Penny Madsen Loading
    • Dave McCarthy Loading
    • Susan G. Middleton
    • Jeff Newton Loading
    • Dave Pearson Loading
    • Max Pepper Loading
    • Simon Piff Loading
    • Peter Rutten Loading
    • Madhumitha Sathish Loading
    • Carol Sliwa Loading
    • Kuba Stolarski Loading
    • Archana Venkatraman Loading
    • Rick Villars Loading
    • Heather West, PhD Loading
    • Natalya Yezhkova Loading
    本調査レポートでは、2024年に更新されたIDCの「Future of Digital Infrastructure」フレームワークについて説明する。このフレームワークは、デジタルインフラストラクチャ環境全体に渡る新たなイノベーションと破壊的変化が、今後数年間でどのように競争上の優位性を獲得するための重要な機会をもたらすかについて、企業の意思決定者に最新の見解を提供する。このフレームワークは、重要なコンピューティング、ストレージ、エッジ、ネットワーク、管理運用テクノロジーとパ...
  • By:  Penny Madsen Loading

    This IDC Market Presentation is an executive summary of IDC's 1Q24 Cloud Pulse Survey findings. The interest in AI means that business goals are now aligning with IT goals, and this is driving transformation across the business. But cloud b...
  • By: 

    • Nadia Ballard Loading
    • Eric Newmark Loading
    • Mickey North Rizza Loading
    • Frank Della Rosa Loading
    • Simon Ellis Loading
    • Sam Halwani
    • Kevin Permenter Loading
    • Mark Thomason
    • Patrick Reymann Loading
    • John Snow Loading
    • Brian O'Rourke Loading
    • Heather Herbst Loading
    • Alicia Mokwa Loading
    • Zachary Chertok Loading
    • Jordan Steele Loading
    This IDC Market Presentation provides an executive summary of the worldwide findings from IDC's 2024 SaaS Path program.IDC's 2024 SaaS Path program polled 2,875 respondents across 5 continents and 12 countries to collect information on SaaS...
  • By: 

    • Penny Madsen Loading
    • Ryan Caskey Loading
    This IDC Survey Spotlight takes a look at the size of the skills challenge across the global cloud industry — a challenge that poses both risks and opportunities for the wider cloud market. Cloud buyers face a range of pressures in 2024, wi...
  • By: 

    • Mary Johnston Turner Loading
    • Penny Madsen Loading
    • Jevin Jensen Loading
    • Phil Goodwin Loading
    • Natalya Yezhkova Loading
    • Archana Venkatraman Loading
    • Dave McCarthy Loading
    • Chris Kanaracus
    • Lara Greden Loading
    This IDC Perspective explores critical technologies and related investments that enterprises should be making to improve digital business outcomes by simplifying and automating many aspects of hybrid and multicloud interoperability. "By bre...

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