IDC Retail Insights Team

Simon Ellis

Group Vice President

Leslie Hand

Group Vice President, IDC Retail and Financial Insights

Michael Sek Pheng Yeo

Associate Research Director

Alex Holtz

Research Director, WW Media and Entertainment Digital Strategies

Ananda Chakravarty

Research VP, Retail Merchandising and Marketing Analytics Strategies

Jordan K. Speer

Research Director, Worldwide Retail Product Sourcing, Fulfillment and Sustainability Strategies

Dorothy Creamer

Senior Research Manager, Hospitality and Travel Digital Transformation Strategies

Filippo Battaini

Research Manager, IDC Retail Insights, Europe

Robert Parker

Senior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research

Ornella Urso

Research Director, IDC Retail Insights

Margot Juros

Research Director, Retail Technology Strategies

Roberta Bigliani

Group Vice President, Head of Industry Insights, Future of Operations and Industry Ecosystems Executive Lead, IDC Europe

Dr. Chris Marshall

Vice President, Data, Analytics, AI, Sustainability, and Industry Research

New Research


  • By: 

    • Alan Webber Loading
    • Melinda-Carol Ballou Loading
    • Roger Beharry Lall Loading
    • Douglas Hayward Loading
    • Lavanya Jindal
    • Ritu Jyoti Loading
    • Marci Maddox Loading
    • Gerry Murray Loading
    • Elaina Stergiades Loading
    • Ornella Urso Loading
    This IDC Perspective is a collaborative effort that highlights many of the key announcements, topics, and themes from Adobe's 2024 Summit event. "As expected, the primary topic at Adobe's 2024 Summit was GenAI," said Alan Webber, program vi...
  • By:  Jordan K. Speer Loading

    This IDC Perspective distills five key supply chain takeaways from the NRF 2024 Big Show, reflecting the retail industry's current priorities and innovations. These focus on:ReturnsProduct life-cycle managementTracking and tracingVisibility...
  • By:  Dorothy Creamer Loading

    This IDC Perspective highlights the key announcements and top trends discussed during the 2024 Oracle Hospitality Summit which was held on April 8–11 at the Loews Resort in Orlando, Florida. The event marked a significant moment for the hos...
  • By:  Margot Juros Loading

    This IDC Market Glance presents a high-level overview of vendors that enable retail transactions/payments across store, ecommerce, and mobile channels as well as for omni-channel commerce applications, such as BOPIS/click and collect, curbs...
  • By: 

    • Ornella Urso Loading
    • Sofia Poggi
    This IDC Tech Buyer Presentation analyzes retailers' approach to generative AI (GenAI) investments for customer experience (CX). It outlines current and projected investments in GenAI experimentation and implementation in CX initiatives, th...
  • By: 

    • Leslie Hand Loading
    • Anne Paris
    • Margot Juros Loading
    This IDC Tech Buyer Presentation provides a view into IDC Retail Insights' store "super platform" concept, a modernized technology platform for the omni-channel store that allows retailers to become more agile and able to innovate faster in...
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    • Cristiano Quattrini Loading
    • Filippo Battaini Loading
    This IDC PlanScape explores the diverse functionalities, distinctive characteristics, and profound impact of online payment platforms on retail businesses, elucidating their pivotal role in shaping the modern commerce landscape."The online ...
  • By: 

    • Margot Juros Loading
    • Anne Paris
    • Leslie Hand Loading
    • Nigel Wallis Loading
    This IDC Market Presentation aims to provide technology suppliers with an overview of the key business trends shaping the Americas Food, Grocery, and Convenience Stores/Fast Moving Consumer Goods (FMCG) retail industry in 2024. The key tren...
  • By: 

    • Leslie Hand Loading
    • Anne Paris
    This IDC Perspective discusses the key trends and advancements in retail technology identified at NRF's Big Show 2024. It highlights the increasing approachability of store digitization; the importance of real-time inventory awareness; the ...
  • By: 

    • Ananda Chakravarty Loading
    • Deepika Giri Loading
    • Kathy Lange Loading
    • Nimita Limaye Loading
    • Reid Paquin Loading
    This IDC PlanScape provides business and technology leaders with the latest information on the rapidly evolving generative AI foundation model and artificial intelligence platform technologies. The content describes the importance of these ...

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