IDC Retail Insights Team

Simon Ellis

Group Vice President

Leslie Hand

Group Vice President, IDC Retail and Financial Insights

Michael Sek Pheng Yeo

Associate Research Director

Alex Holtz

Research Director, WW Media and Entertainment Digital Strategies

Ananda Chakravarty

Research VP, Retail Merchandising and Marketing Analytics Strategies

Jordan K. Speer

Research Director, Worldwide Retail Product Sourcing, Fulfillment and Sustainability Strategies

Dorothy Creamer

Senior Research Manager, Hospitality and Travel Digital Transformation Strategies

Filippo Battaini

Research Manager, IDC Retail Insights, Europe

Robert Parker

Senior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research

Ornella Urso

Research Director, IDC Retail Insights

Margot Juros

Research Director, Retail Technology Strategies

Roberta Bigliani

Group Vice President, Head of Industry Insights, Future of Operations and Industry Ecosystems Executive Lead, IDC Europe

Dr. Chris Marshall

Vice President, Data, Analytics, AI, Sustainability, and Industry Research

New Research


  • By: 

    • Leslie Hand Loading
    • Anne Paris
    This IDC Perspective highlights the urgent need for technology strategies that attract and retain employees and that automate routine tasks to free up associates to provide better customer service. Retailers face challenges from uncertain m...
  • By: 

    • Laurie Buczek Loading
    • Lavanya Jindal
    • Michelle Morgan Loading
    • Lou Reinemann Loading
    • Ornella Urso Loading
    • Marci Maddox Loading
    This IDC Web Conference examines the next phase of digital business transition toward AI everywhere that will focus on delivering quantifiable business impact from ongoing AI investments. This will play out in the creation of compelling exp...
  • By:  Alex Holtz Loading

    The IDC Market Glance of digital ecosystem categories and applications for media and entertainment (M&E) identifies the cloud-based platform hierarchy and definitions by infrastructure as a service (IaaS), platform as a service (PaaS), ...
  • By:  Jordan K. Speer Loading

    This IDC Survey is designed to provide insight into the supply chain challenges and opportunities faced by retailers, including the impact of disruptions, current priorities, drivers of change in their supply chains, progression of sustaina...
  • By: 

    • Filippo Battaini Loading
    • Sofia Poggi
    This IDC Tech Buyer Presentation gives an overview of the key digital commerce challenges retailers are facing, pointing out the need to level up their visual commerce capabilities to engage customers and close the gap between online and of...
  • By:  Dorothy Creamer Loading

    This IDC PeerScape looks at how leading hospitality and travel brands have successfully applied unified platform strategies to achieve business objectives while engaging and empowering frontline workforce. Operators should use this document...
  • By: 

    • Cristiano Quattrini Loading
    • Filippo Battaini Loading
    This IDC Market Presentation provides the Worldwide Apparel, Footwear, and Accessories Retail Market Trends 2024 Report, which aims to provide technology vendors with an overview of the key business trends shaping the global retail industry...
  • By:  Jordan K. Speer Loading

    This IDC PlanScape addresses how Internet of Things (IoT)/Ambient IoT and radio frequency identification (RFID) technology, when combined with connectivity networks that allow transmission of temperature and humidity data, can enable tracki...
  • By: 

    • Leslie Hand Loading
    • Lynne Dunbrack Loading
    These event proceedings were presented at the IDC Directions conferences in San Jose in April 2024.Generative AI (GenAI) is having a profound impact across all industries. Nearly two out of five technology buyers report that generative AI h...
  • By: 

    • Lynne Dunbrack Loading
    • Jennifer Eaton Loading
    • Leslie Hand Loading
    • Jeffrey Hojlo Loading
    This IDC Market Perspective highlights major advances and announcements made at Google Cloud Next 2024, held in Las Vegas, April 9–11, emphasizing Google's strides in AI and GenAI across various industries. With a focus on industry-specific...

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