target audience: TECH SUPPLIER Publication date: Jul 2024 - Document type: Market Forecast - Doc Document number: # US51494624
Worldwide Managed Cloud Services Forecast, 2024–2028: An Extraction View of Technology Outsourcing Services Markets
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Abstract
This IDC study provides IDC's forecast and spending for the worldwide managed cloud services (MCS) market across eight major regions for the 2024–2028 forecast period. IDC views managed cloud services as an extraction view of IDC's technology outsourcing services markets involving application management (AM), hosted application management (HAM), hosting infrastructure services (HIS), IT outsourcing (ITO), and network and endpoint outsourcing services (NEOS). For details on the definitions of managed cloud services, see the Market Definition section as well as IDC's Worldwide Managed Cloud Services Taxonomy, 2024 (IDC #US50637124, February 2024). This study also includes advice to providers of IT services, an analysis of key market and industry trends by key managed cloud services markets and regions, key market drivers and inhibitors, and significant market developments.
"While managed SPs are in a strong position to support enterprises in managing across an ever-expanding portfolio of IT and cloud capabilities, these service providers are also facing a host of substitution effects that include the use of automation and a range of other types of service providers including public cloud providers and colocation providers," says David Tapper, program VP, Outsourcing and Managed Cloud Services at IDC. "Ensuring success in the managed cloud services market will require that managed SPs develop a road map for skills versus automation, refine the go-to-market (GTM) strategy, support security and compliance needs, optimize financial management, implement AI strategically, provide business-centric modernization, utilize critical partnerships for digital transformation (DX), leverage strengths in supporting multicloud operations, implement a robust governance structure, create a matrix management function to support the use of public cloud providers, and develop an end-to-end risk management function."