The IDC Future Enterprise Award Winners
Our Circle of Winners Through the Years
Select by region below to view the list of our past winners:
Regional Winners
FUTURE ENTERPRISE OF THE YEAR
Enterprise Digital Hub to Power & Accelerate Digital Transformation
Changi Airport Group (CAG) | Singapore
The new enterprise architecture platform called Enterprise Digital Hub is made up of a customized stack of services & designed with the decoupled architecture to speed up the development & deployment of digital services & applications. This platform not just enables CAG to roll out proof of concepts & minimum viable products in a much better & faster pace, but also supports them to move to full production mode once the MVPs & their related use cases are proven. All the digital services & applications are designed to operate with high availability, scalability, security, performance, and redundancy in mind. Moving forward, CAG will continue to introduce more new capabilities & functionalities to this Enterprise Digital platform, such as Generative AI (Gen AI), Predictive Analytics, IT Services Management (ITSM)…etc. respectively.
CIO/CDO OF THE YEAR
Dr. Said Mirza Pahlevi, M.Eng
Ministry of Communication and Digital of the Republic of Indonesia | Indonesia
Dr. Said Mirza Pahlevi, M.Eng has spearheaded transformative digital initiatives. His leadership has resulted in the launch of the National Digital Talent Platform, providing extensive digital skills training and bridging the digital divide in Indonesia. Dr. Pahlevi's innovative approach includes the implementation of the Digital Society Index of Indonesia that offers critical insights for policymakers, as well as the development of the Digitalent Mobile app, enhancing accessibility to digital education. Through Dr. Pahlevi's initiative, there was a 64.2% increase in alumni salaries from the Digital Talent Scholarship program, showcasing significant economic empowerment through digital skills development. Furthermore, the integration of automation tools and digital dashboards in IT operations has improved productivity by 30%, and implementing agile methodologies and cross-functional teams has reduced project delivery times by 35% in the ministry.
CEO OF THE YEAR
Barbaros Uygun
Mox Bank Limited | Hong Kong
Under the leadership of Barbaros Uygun, Mox Bank has consistently delivered customer-centric innovations and digital-first solutions, making it the top-rated virtual banking app in Hong Kong. Mox’s market-first products and services have earned it the highest Net Promoter Score (NPS) among virtual banks in Hong Kong.
BEST IN FUTURE OF CONNECTEDNESS
NUS Wi-Fi On the Move
National University of Singapore (NUS) | Singapore
NUS Wi-Fi On the Move extends NUS' secure, high-speed Wi-Fi network across Singapore, leveraging 5G technology and catering to remote learners, field researchers, and staff who need seamless connectivity to NUS Wi-Fi. Available to all members of the NUS community, the solution addresses the need for consistent, and most importantly, secure Wi-Fi connectivity. This initiative drastically reduces costs by 80% per remote setup compared with traditional methods and improves setup turnaround time by 95%, enhancing operational efficiency. Qualitatively, it enriches teaching quality, supports learning anytime and anywhere, and streamlines administrative tasks. More importantly, it marks a paradigm shift toward a Borderless University, setting standards for inclusive connectivity solutions. NUS Wi-Fi On the Move sets a precedent for educational institutions, showcasing the potential for future-ready infrastructure and exemplifies innovation.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
Transform Customers’ Connection in FET Mobile Circle App– AI Innovation at Your Fingertips!
FarEasTone Telecommunications Co., Ltd. | Taiwan
FET is pioneering a digital transformation (DX) strategy that integrates AI to redefine customer experience (CX) and operational efficiency. The strategy has evolved to focus on building and scaling new business models that ensure long-term viability and sustainability. By embedding AI into our operations, we empower employees and enrich customer interactions, revolutionizing business conduct across all industries. The “Mobile Circle“ app is the linchpin of FET’s CX initiatives. It is an exclusive membership program that uses AI for personalization, offering comprehensive services and expanding online sales. The app includes AI recommendations; realtime marketing technology (martech) engagement, and cross-selling FET Digital Services. As a result of this project, cross-selling revenue has increased to TWD1.19 billion and a lifetime value of TWD10,561 per user.
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
Cloud Observability Uplift Project
John Holland | Australia
John Holland created the cloud observability uplift project in the platform to provide a single source of truth for proactive identification and resolution of issues, ensuring smoother project execution and greater business continuity. By implementing this, John Holland removed traditional silos to create a democratized pathway for cross-functional teams to capture and present data, collaborate to solve problems, and mitigate operational impacts. The benefits realized over the past 12 months include a 40% reduction in observability costs and a 75% reduction in IT monitoring tools. The proactive incident detection and resolution has removed barriers to productivity, improved operational efficiency, and positioned the business to continue its innovation and growth trajectory, ensuring reliable and efficient infrastructure delivery Australia-wide.
BEST IN FUTURE OF ENTERPRISE INTELLIGENCE
CMPM
TCG Lifesciences Pvt. Ltd. | India
As the pharmaceutical industry continues to witness advancements in research and development, the demand for compound management services is expected to grow exponentially. Compound management plays a crucial role in the drug discovery process by efficiently storing, tracking, and retrieving chemical compounds used in various experiments. Built on Java EE, Java 11, CMPM is a versatile dynamic application that can be configured for every client data format. For direct application to application access, CMPM has robust application programming interface (API) service that can connect to client application directly. Overall, the CMPM supports the efficient, safe, and effective use of chemical compounds, enhancing operational efficiency, ensuring compliance, fostering collaboration, and accelerating research and innovation.
BEST IN FUTURE OF INDUSTRY ECOSYSTEMS
Central Digital Ecosystem
Central Retail Corporation Public Company Limited | Thailand
CRC Retailligence strategy is an initiative that leverages a comprehensive digital ecosystem powered by data and AI to enhance customer experiences. With a network of over 40 partners across financial services, marketplaces, social media, and loyalty programs, this robust ecosystem enhances the company’s offerings and creates an enhanced shopping experience – utilizing data insights and AI tools – through partnerships with services and platforms. As a result of this initiative, collaboration with partners and leveraging their expertise enabled the cocreation of innovative solutions – reducing the time to develop new products and services by 30% – and centralized inventory management, reducing excess stock by 15%. Furthermore, partnerships with ride-hailing companies led to 20% reduction in delivery costs compared with in-house logistics.
BEST IN FUTURE OF OPERATIONS
AI-Driven Sugarcane Harvest Monitoring
Mitr Phol Sugar Group | Thailand
Mitr Phol Sugar Group’s 'AI - Sugarcane Harvest Monitoring' project revolutionizes agricultural operations using advanced technology. This system leverages satellite imagery and AI algorithms to precisely monitor sugarcane fields, identifying harvesting stages across vast areas, thus enhancing strategic planning and supply chain management. This AI solution significantly improves operational efficiency, reducing the time for satellite image analysis from over a week to just three days. By integrating human expertise, the system’s accuracy increases from 95% to an impressive 98.7%, surpassing global industry standards and setting a new benchmark in precision agriculture. The project has also successfully reduced the loss of harvested sugarcane to competitors from 5% to 2.4%, translating into a financial gain of approximately 360 million Baht (around US$10 million).
BEST IN FUTURE OF TRUST
Championing Cybersecurity and Digital Trust in the Philippines
GCash | Philippines
GCash launched a comprehensive CyberSecurity program to safeguard its millions of users' financial transactions — prioritizing security measures and user education to promote Filipinos' financial health. Its features include DoubleSafe, which has multifactor authentication with OTP and face scan technology; Scam Score Model, which detects scam transactions by analyzing known scammer behaviors and various identifiers (device, ID, email); GCash App Shielding, in which the app immediately closes upon detection of an insecure device; and Account Secure, which limits GCash account access to one device. As a result of these initiatives, GCash successfully rejected approximately 1.5 million account takeover attempts, defended against 11.7 million device attacks, and prevented around 43,000 suspicious transactions in 2023.
BEST IN FUTURE OF WORK
Project Minerva
Chapman Tripp | New Zealand
Chapman Tripp's five-year strategy focuses on people, clients, business transformation, and community. Project Minerva is a key initiative within this strategy aimed at transforming the document management system (DMS) to enhance collaboration and knowledge management. Chapman Tripp leverages cutting-edge cloud technologies alongside traditional on-premises systems to create seamless integration for employees. By the end of day one, the firm had already filed over 40,000 items through the new DMS, marking a significant milestone in its Future of Work initiatives.
SPECIAL AWARD FOR DIGIGTAL INNOVATION
Gamuda Tunnel Insight
Gamuda Berhad | Malaysia
Over the years, Gamuda has worked on numerous significant tunnel projects, such as the Stormwater Management and Road Tunnel, the Klang Valley Mass Rapid Transit system, and the Kaohsiung Metropolitan Mass Rapid Transit. To further foster innovation, Gamuda has initiated several programs, leading to groundbreaking developments such as the Autonomous Tunnel Boring Machine. In line with these innovations, Gamuda has developed Tunnel Insight, a single integrated web app platform designed to consolidate multiple data sources and provide tunnellers with actionable insights. Tunnel Insight leverages automation and machine learning to provide predictive and prescriptive analytics, significantly enhancing decision making, project management, and situational awareness. As a result of this initiative, Tunnel Insight has improved productivity by 25% with immense time saving in filling forms and generation of reports.
SPECIAL AWARD FOR DIGITAL RESILIENCY
The Digital Supply Chain Model Empowers Zhong’an New Energy’s Digital Transformation
Shandong Zhong’an New Energy Technology Co., Ltd. | China
Shandong Zhong'an New Energy Technology Co., Ltd. has developed an integrated solution featuring 'Resilient Supply Chain Services + Supply Chain Financial Services + Digital Cloud Warehouse + Digital Cloud Factory' that seamlessly integrates all elements, industries, and value chains within manufacturing. Resource allocation in technology, capital, and services is optimized to enhance the collaboration capabilities of the industrial and supply chains. As a result, the company is on track to save up to 15 RMB per ton on raw material procurement, reduce warehousing costs by 8 RMB per ton, improve production efficiency by 30%, and boost overall benefits by 15%.
SPECIAL AWARD FOR DIGITAL NATIVE BUSINESS
AI-based MOP Solution to Improve Search Ad Performance
Carrot Insurance | South Korea
Carrot Insurance launched the LG CNS’s Marketing Optimization Platform (MOP) solution that enables automatic operation optimization 24 hours a day by making predictions based on machine learning and real-time planning using mathematical optimization models. Based on AI technology, real-time data was analyzed on millions of keywords, detected the current state of the search advertising market, and quickly adjusted the bidding strategy. As a result, the organization has not only automated the cumbersome manual bid management, but also found a new breakthrough in search ad operations, and cost-effectively maximized ad performance in the search ads market. Cost per acquisition (CPA) was reduced by 17.6% and click per cost (CPC) by 16.3%, while meeting the budget and reducing overall ad spend by 11.6%.
SPECIAL AWARD FOR SUSTAINABILITY
Philippine Rice Information System (PRiSM)
Philippine Rice Information System (PRiSM) | Philippines
PRiSM is the first nationwide satellite-based rice production monitoring system that delivers nearreal-time results — with satellite data being processed by rice-mapping software and a crop growth simulation model powered by data inputs from the field for refinement and assessment. With its consistent and regular assessment of rice area planted, planting dates, and yield, PRiSM has become an indispensable tool for multiple public institutions, colleges and state universities, nongovernment organizations (NGOs), and private companies. These organizations heavily rely on PRiSM's data products as a baseline for their planning and initiatives, enabling them to better understand the current state of rice production, identify potential issues, and develop targeted strategies. As a result, in the second semester of 2023, the rice area map accuracy at the national level was 96%, while regional map accuracies ranged from 92% to 99%.
SPECIAL AWARD FOR SMART CITIES - BEST IN CITIZEN WELLBEING
Big Data and 5G AIoT Smart System for Drug Abuse Prevention and Counseling
Department of Substance Abuse Control and Prevention, Kaohsiung City Government, Taiwan | Taiwan
The DSACP focuses on guiding individuals to overcome drug addiction as its core mission. It is the first in the nation to establish the Big Data and 5G AIoT Smart System for Drug Abuse Prevention and Counseling. This system transforms traditional counseling methods, surpasses the limitations of manual social services, and establishes a big data and AI analysis radar chart of risk and protective factors, allowing for grasping counseling directions and anticipating risk trends. Integrated with the pioneering multidimensional technology pedigree chart, it uses API interfacing with automated matching of household registration data to detect hidden risks within household members across individual cases. Supplemented by location-based services (LBS) predictive analysis of high-risk areas for drug-related activities, it strengthens inspections in hotspots and prevents vulnerabilities in weak areas, thereby enhancing the effectiveness of drug abuse prevention and decreasing recidivism.
SPECIAL AWARD FOR SMART CITIES - BEST IN CONNECTED CITY
MTR’s Smart ESG: Technology-Enabled Social Inclusion
MTR Corporation | Hong Kong
MTR’s Smart ESG initiative uses technology to improve commuting experiences for passengers with special needs. Solutions like the "MTR·Care" App and the Pre-Door Closing Indicator ensure accessibility and safety, while partnerships with social enterprises have enhanced customer service and reduced waiting times by over 50%.
SPECIAL AWARD FOR SMART CITIES - BEST IN DIGITAL POLICIES
City Environmental Governance: AI Environmental Pollution Recognition System
Department of Environmental Protection, Taoyuan City Government | Taiwan
To build a more sustainable city, the Taoyuan City government used machine and deep learning technologies to develop the AI Environmental Pollution Recognition System. Consisting of seven subsystems and three Internet of Things (IoT) platforms, it is the first of its kind in the world and ensures air and water quality, public sanitation, and vehicle noise control. Significant improvements have been seen in environmental quality, with the system saving 29,000 manhours in manpower, increasing inspection efficiency by 55%, and reaching 97% in resident satisfaction. In addition, PM2.5 has been reduced by 228 tons, carbon monoxide (CO) by 62 tons, hydrocarbon (HC) by 4 tons, and carbon by 137 tons.
Asia Pacific 2024 Winners
View photos of Asia Pacific Regional Winners honored during the 2024 IDG Technology Symposium & Awards.
View All photos of past winners
Australia and New Zealand
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
Cloud Observability Uplift Project
John Holland | Australia
John Holland created the cloud observability uplift project in the platform to provide a single source of truth for proactive identification and resolution of issues, ensuring smoother project execution and greater business continuity. By implementing this, John Holland removed traditional silos to create a democratized pathway for cross-functional teams to capture and present data, collaborate to solve problems, and mitigate operational impacts. The benefits realized over the past 12 months include a 40% reduction in observability costs and a 75% reduction in IT monitoring tools. The proactive incident detection and resolution has removed barriers to productivity, improved operational efficiency, and positioned the business to continue its innovation and growth trajectory, ensuring reliable and efficient infrastructure delivery Australia-wide.
BEST IN FUTURE OF ENTERPRISE INTELLIGENCE
Analytics for Course Engagement (ACE) Project
University of Canterbury | New Zealand
Analytics for Course Engagement (ACE) uses cutting-edge technology and automation to change learning trajectories for vulnerable university students: Māori people, those with Pacific ancestry, and individuals with disabilities or from low socioeconomic backgrounds. ACE is part of the University of Canterbury's student success program, Kia Angitu, which is committed to inclusive education and widening participation in higher education. The intelligent software integrates with the learning management system, using multiple data points, machine learning, and behavioral data to identify engagement trends and predict risks of attrition.
BEST IN FUTURE OF WORK
Project Minerva
Chapman Tripp | New Zealand
Chapman Tripp's five-year strategy focuses on people, clients, business transformation, and community. Project Minerva is a key initiative within this strategy aimed at transforming the document management system (DMS) to enhance collaboration and knowledge management. Chapman Tripp leverages cutting-edge cloud technologies alongside traditional on-premises systems to create seamless integration for employees. By the end of day one, the firm had already filed over 40,000 items through the new DMS, marking a significant milestone in its Future of Work initiatives.
SPECIAL AWARD FOR SMART CITIES — BEST IN CITIZEN WELLBEING
Te Aka Toitu Trust
Te Aka Toitū Trust | New Zealand
The CONNECTED project provides unlimited internet access at home for school students in the Eastern Bay of Plenty at no cost to their families. Te Aka Toitū Trust leverages the local schools' Network for Learning (N4L) fibre network, installing Wi-Fi towers at line-of-sight points in the area and customer premises equipment (CPE) at homes. Students gain access to free filtered Wi-Fi from the school's signal. This initiative has achieved 100% connectivity for students, ensuring devices and internet access are available for remote and isolated schools and homes.
China
FUTURE ENTERPRISE OF THE YEAR
Digital Intelligence Empowers New Quality Productivity at Yili
Yili Industrial Group Co., Ltd. Inner Mongolia | China
Yili focuses on a "consumer-centric" approach, using digital capabilities to drive business growth. It has achieved full digitalization across its industry chain, fostering innovation and industry expansion.
Since 2020, Yili has managed over 200 digital projects, exploring AI, data platforms, cloud computing, RPA, and microservices. Through digital upgrades, innovative products, full-chain digital operations, and data governance, it has improved consumer-focused operations and supply chain processes.
Yili has built a multi-cloud data foundation, accumulated cross-cloud assets, and developed data intelligence apps, empowering business decisions and supporting various functions. With capabilities like marketing insights and risk warnings, it has significantly enhanced media and operational efficiency.
Yili's Digital Intelligence practice exemplifies digital transformation in the dairy industry, leading to higher digital standards and sustainable development.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
SF Technology Smart Supply Chain Control Tower Customer Experience Enhancement Project
SF Express | China
SF Express leverages cutting-edge logistics technology to offer integrated supply chain management. Through end-to-end data visualization and intelligent algorithms, it aids customers in technology transitions and resource optimization.
SF assisted a Vietnamese 3C electronics brand with warehousing and distribution challenges, providing B2B, B2C, and other services. Using SF SCCT, SF integrated logistics data to monitor, coordinate logistics, and optimize supply chain activities.
This project enhanced the customer's technological capabilities and innovation through SF's services, providing tools and intelligent algorithms for operational management and sustainable development.
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
China Mobile Intelligent Computing Center (Hohhot)
China Mobile Communications Group Inner Mongolia Co., Ltd. | China
China Mobile aims to make AI computing power a public resource, like water and electricity, to boost scientific research and the digital economy. It's building the first intelligent computing center in Horinger, Inner Mongolia, as part of the national east-to-west computing resource transfer project. In June 2023, China Mobile Intelligent Computing Center (Hohhot) opened with 6.7 EFLOPS computing power, using advanced technologies.
Future plans include developing an AI platform based in Hohhot, offering IaaS, PaaS, TaaS, and MaaS services. China Mobile will collaborate on creating a large model and sharing industry innovations to serve various industries, strengthening AI innovation and driving the AI industry chain and digital economy in China.
BEST IN FUTURE OF DIGITAL INNOVATION
iCAP Platform ( Industry 4.0 Common Analysis Platform)
Cummins (China) Investment Ltd | China
The Industrial 4.0 Common Analysis Platform (iCAP) empowers factory manufacturing engineers with built-in pre-trained visual recognition and industrial data analysis models. Without the professional knowledge and skills of professional data scientists and AI analysis, they can upload training images and data through the platform's existing pre-trained models and code-free workflows, and self-service to quickly generate AI visual applications and industrial data analysis models. At the same time, iCAP also realizes the seamless integration between cloud-level training and edge-level inference, realizes the real-time and rapid distribution of analysis models in multiple factories and multiple locations.
BEST IN FUTURE OF ENTERPRISE INTELLIGENCE
China Pacific Property Insurance Co., Ltd.-Intelligent Process Transformation Project
China Pacific Property Insurance Co., Ltd. | China
By integrating the application process digging, RPA, and AI technology and applying DeepMIML, DeepForest, and CFlow algorithms, China Pacific Property Insurance Co., Ltd. has built the recommended models for core business process and key business process, and constructed the business analysis models for business process restoration, process simulation, and process forecast to accurately analyze the claim procedure for significant agricultural insurance products, to realize the visualization of business process bottlenecks, and to appraise the value of automatic application of RPA from end to end. In this way, the processes can be optimized pertinently and the optimization measures for core system can be put forward. In the meantime, the “intelligent process analysis and monitoring platform” has been established to bring the real-time process analysis ability to all levels of organizations nationwide and to form the management means of “accurate navigation”, which has greatly improved the process insight and transparency, bringing prominent efficiency and management improvement to agricultural insurance businesses.
BEST IN FUTURE OF INDUSTRY ECOSYSTEM
JinkoSolar Integrated Supply
Jinko Solar Co., Ltd. | China
Terminus Technology empowered JinkoSolar to build an intelligent and autonomous integrated supply chain platform. Through the Demand Center, Sourcing Center, Contract Center, and other ten major capability centers, while focusing on supplier management and material management as two core processes, the platform has standardized the business processes to achieve unified management of the group's procurement business, real-time sharing, and efficient collaboration with external suppliers and partners. This effectively supports the efficient operation of the group's supply chain system, enhances economies of scale, and empowers the group's long-term sustainable development. By building an intelligent, efficient, and secure supply chain system, the platform ensures the efficient allocation of group resources and constructs a supply chain system that is large-scale, low-cost, and high-quality. It helps the group to create an energy industry ecosystem that is more resilient, sustainable, collaborative, and globally competitive. As of now, JinkoSolar integrated supply chain platform has more than 6,000 suppliers registered and has exceeded 200,000 procurements.
BEST IN FUTURE OF OPERATIONS
Zibo Medical Imaging Cloud Platform
Zibo Municipal Health Commission | China
In order to implement national policies such as “Healthy China 2030” and “The 14th Five-Year Plan of China”, as well as promote data sharing and value release of medical and health institutions, and improve the operational efficiency of medical services, Inspur Cloud helps Zibo City to build a unified medical imaging cloud platform model, using Cloud Computing, Big Data, 5G, Artificial Intelligence and other technologies to build a city-wide image data mutual recognition and sharing cloud, and realize online access to image data of city/county/township tertiary medical institutions. The successful construction and operation of the project has significantly improved the operational efficiency of the city's medical services, reduced the total cost of patient examination and testing by 35%, and greatly saved the cost of medical examination and testing for patients.
BEST IN FUTURE OF WORK
Haitong Securities' "Fanhai Yandao" Intelligent Research and Development Assistant
Haitong Securities | China
In the digital transformation of the securities industry, big model technology is gradually becoming the core driving force for innovation and efficiency. In the face of rapid changes in the market and continuous technological innovation, improving R&D efficiency and ensuring technological innovation have become the new driving force for the high-quality development of the financial industry. As a new breakthrough in the field of AI, "Panhai Yandao" is a practical initiative to promote business development through cuttingedge exploration of financial technology. The intelligent R&D assistant based on the "Panhai Yandao" big model opens a new chapter in the R&D mode of the financial industry.
SPECIAL AWARD FOR DIGITAL NATIVE ENTERPRISE
Leveraging the Strength of Digital Banking to Fuel the High-Quality Development
WeBank Co., Ltd. (WeBank) | China
As China’s first digital bank, WeBank has focused on serving micro, small and medium-sized enterprises (MSMEs) and the general public since its establishment. WeBank continues to leverage technologies to explore new models and approaches of practicing financial inclusion and serving the real economy.
By the end of 2023, WeBank had served nearly 400 million individual customers and received loan applications from more than 4.5 million MSMEs, covering multi-level groups of customers including MSMEs, self-employed individuals, blue-collar workers and young white-collar workers, as well as a wide range of inclusive financial segments among farmers and urban low-income earners.
SPECIAL AWARD FOR DIGITAL RESILIENCY
The Digital Supply Chain Model Empowers Zhong’an New Energy's Digital Transformation
Shandong Zhong’an New Energy Technology Co., Ltd. | China
Shandong Zhong'an New Energy Technology Co., Ltd. has partnered with Inspur Industrial Innovation (Shandong) Supply chain Technology Co., Ltd., a subsidiary of Inspur Yunzhou, to develop an integrated solution featuring "Resilient Supply Chain Services + Supply Chain Financial Services + Digital Cloud Warehouse + Digital Cloud Factory". By leveraging raw material orders, the project aims to develop a digital supply chain service platform that seamlessly integrates all elements, industries, and value chains within manufacturing. Resource allocation in technology, capital, and services is optimized to enhance the collaboration capabilities of the industrial and supply chains. As a result, the company expects to save 15 RMB per ton on raw material procurement, reduce warehousing costs by 8 RMB per ton, improve production efficiency by 30%, and boost overall benefits by 15%.
SPECIAL AWARD FOR SMART CITIES - BEST IN DIGITAL POLICIES
Wuhan Cloud - Pioneer of Digital Government Innovation, Leading a New Paradigm for Smart Cities
Wuhan Municipal People's Government | China
Wuhan Cloud, China's leading "city cloud", integrates government, innovation, and enterprise clouds using the "313" architecture to create a unified platform with strong service systems. Leveraging high-performance computing, big data, and AI, it forms a "cloud-edge-end" system for digital transformation. Wuhan Cloud enhances government management through systems like Bridge Smart Management and Smart Street Digital Platform. It offers mobile-based public services via One Code Pass and engages users in urban cultural tourism through Digital Finless Porpoise. The platform fosters innovation through software incubation and talent training, supporting 3,400+ individuals. It also establishes centers for urban operation, digital economy empowerment, government management, urban governance, and industrial innovation. By April 2024, Wuhan Cloud served 116 units, managing 333 systems and 3,777 cloud hosts, achieving full government cloud coverage and driving the city's digital economy.
SPECIAL AWARD FOR SMART CITIES - BEST IN CITIZEN WELLBEING
Lifelong Education Interactive Intelligent Companion "Bai Ze" Project
The Open University of China (OUC) | China
The Open University of China (OUC) Lifelong Education Interactive Intelligent Companion "Bai Ze" Project aims to develop an interactive intelligent Q&A system based on generative AI. Leveraging the university's rich learning resources and professional domain knowledge, the project is dedicated to providing personalized and interactive learning support services for learners of the lifelong education platform. Through interactive Q&A guidance, the project can provide timely and precise learning guidance and feedback for learners with different geographical backgrounds and needs, effectively reducing regional disparities and creating a new model of large-scale personalized interactive learning. The goal is to ensure that all learners have equal access to and participation in learning activities, promoting the development of educational equity and personalized learning.
SPECIAL AWARD FOR SUSTAINABILITY
Carbon Neutral Blueprint with Green DNA for a Sustainable Future
Lingyi iTECH(Guangdong)Company | China
LINGYI iTECH aims to lead intelligent manufacturing globally and pursues green, low-carbon development, integrating sustainability into its core strategy to help achieve carbon peak and neutrality goals. It uses advanced technology to promote green operations, sets energy targets for subsidiaries, and implements environmental programs like Zero Waste to Landfill and Clean Water. The company promotes process optimization, emphasizes low-carbon operations, advocates paperless offices, cultivates green talent, integrates dual-carbon strategies into talent development, responds to customer environmental demands, participates in environmental disclosure, builds a green supply chain, and creates green, digitized, intelligent parks.
In 2023, LINGYI iTECH bought 302 million kWh of green certificates, generated 30,990,593 kWh of photovoltaic power (up 21%), reducing carbon emissions by 189,904.54 tons. It launched a dual-carbon project, set up a carbon-neutral team, formulated a 2024 energy-saving plan, and comprehensively implemented energy saving and carbon reduction. Its subsidiaries Lingyu (Suzhou) and LS City Technology (Jiangsu) were certified as provincial green factories. The company plans to continue green smart manufacturing and energy-saving initiatives for sustainable development.
Hong Kong
FUTURE ENTERPRISE OF THE YEAR
Mox Bank Limited
Mox Bank Limited | Hong Kong
Mox Bank Limited (Mox) is a pioneering virtual bank in Hong Kong and a registered institution powered by Standard Chartered in partnership with PCCW, HKT, and Trip.com. Through a scalable platform, lower cost to serve, topnotch customer experience. and the unique promise of safe, simple, smart, and fun banking, Mox has found immense affinity among Hong Kong customers: being the top-rated Hong Kong virtual banking app in Apple App Store in Hong Kong and consistently having the best net promoter score (NPS) among all Hong Kong virtual banks in 2023. With a data-driven approach, Mox leverages advanced data-driven risk intelligence to accelerate lending, surpassing traditional methods. In 2023, Mox successfully delivered a revenue of US$77 million, 2.3x on a year-over-year (YoY) basis while maintaining the cost growth at 7% increase on a YoY basis.
CEO OF THE YEAR
Barbaros Uygun
Mox Bank Limited | Hong Kong
Under the leadership of Barbaros, Mox has launched many market-first products and services under a customer-centric approach. Barbaros has fostered a culture of innovation and digital mindset, paving the way for an agile way of working that allows the organization to be flexible and meet customer needs. With a digital-first mindset, the organization continues to leverage data analytics to understand customer needs better and deliver tailored banking services, including personalized notifications, targeted offers, and relevant content to enhance customer engagement and satisfaction, as well as advanced technologies, such as AI, ML, and so forth, to enhance security, streamline operations, and offer personalized services. Mox has tripled its revenue and attained many number 1s across HK digital banks, including total revenue, CASA, net interest income, and top net promoter score among HK digital banks.
CIO/CDO OF THE YEAR
Gary Ho
AXA | Hong Kong & Macau
Gary Ho, CIO/CTO of AXA Hong Kong & Macau, spearheads a visionary digital transformation strategy, harnessing Cloud adoption as the bedrock for driving big data utilization and catalyzing the modernization of our legacy systems. Simultaneously, our embrace of microservices paves the way for a groundbreaking leap into offering Insurance as a Service. This bold and comprehensive approach, underpinned by cutting-edge technologies such as the AXA-owned Secured Chat GPT designated for our internal staff, has propelled us to revolutionize digital operations and customer engagement. The result is a remarkable enhancement in operational efficiency and customer interaction, further solidifying our position at the forefront of innovation and excellence.
BEST IN FUTURE OF CONNECTEDNESS
HKT 5.5G — Pioneering Asia’s Next-Gen Fireworks Experience
HKT Limited | Hong Kong
The project pioneered the deployment of 5.5G technology in Hong Kong and is a key component to its strategy to create a more connected, dynamic, and responsive infrastructure that underpins its vision of digital leadership in telecommunications. The implementation of 5.5G technology has led to significant response time improvements compared with 5G. With a latency reduction to just 1 millisecond, 5.5G is up to 10 times faster than 5G, which typically has a latency of around 10 milliseconds. This ultra-low latency enhances real-time applications — from high-definition video streaming to interactive gaming and remote operations. As a result, it ensures a seamless and highly responsive user experience, boosting customer satisfaction and productivity by enabling instant access to data and services without delays.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
Omne
FWD Group | Hong Kong
FWD’s customer experience transformation strategy focuses on making insurance easy to understand, buy, claim, and engage with — leveraging digital tools, data analytics, and a multichannel distribution approach. The company’s flagship app, Omne, integrates lifestyle and wellness features with insurance management, fostering engagement and long-term retention and prioritizing predictable communications, lifetime value, and applied intelligence. As a result of the project, 47% of customers selected “ease” as the majority response in 2023 when asked how Omne best helped customers achieve 36,000 transaction responses. A similar trend of 41% has continued into 2024 with a significant uptick in volume of transactions with over 100,000 completed by June 2024. At the moment, Omne has accumulated over 10 million downloads in the 10 markets in Asia/Pacific.
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
Unleash And Unveil AI Power For the Next Generation of Digital Infrastructure
YF Life Insurance International Limited | Hong Kong
YF Life IT has set the world standard for innovation in digital life insurance, transforming at the forefront of emerging technologies, dedicated private cloud, and customer data platforms using AI and ML on big data. By leveraging its decentralized and immutable nature, blockchain offered unparalleled security, transparency, and efficiency to YF Life’s processes, leading to enhanced trust, streamlined operations, and improved customer experiences. The data-driven risk assessment and underwriting processes enhanced YF Life’s ability to price policies more accurately, reducing the risk of adverse selection and improving profitability by 73%. Moreover, the optimization of operational efficiency through data-driven approaches resulted in cost savings by 65% and improved productivity by 63%.
BEST IN FUTURE OF INDUSTRY ECOSYSTEMS
Travel Experience ECosystem
Plaza Premium Group (PPG) | Hong Kong
In response to the significant drop in business during the COVID-19 pandemic, PPG seized the opportunity to expand by offering comprehensive hospitality services at airports that is powered by the oneTECO digital technology platform. oneTECO is an integrated digital ecosystem that connects various products and services, aiming to enhance travel experience for customers. This platform is designed to incorporate a range of travel and hospitality technologies used by airports, airlines, and other travel industry operators. It aims to engage all types of users that purchase these services through a single payment portal, a linked loyalty and rewards platform, an engagement and contact center, and information desks and counters.
BEST IN FUTURE OF OPERATIONS
AIA Operations EASE Program
AIA Group Limited | Hong Kong
EASE was introduced to drive a step-change in operations and to deliver an outstanding customer experience that is driven by AIA’s Operations function and covering customer journeys for "Buy, Serve, Claim, Call". EASE tracks and elevates the customer experience across four key principles: empathetic, automated, simple, and engaged (EASE). In 2023, 4.2 million new users registered in the application, bringing the total number of users to nearly 20 million at the group level. As a result, 91% of claims are submitted digitally, and 78% are processed within one day through the AI-based claims solution with straight-through processing (STP). This increase in Claims STP for the group from 60% in 2022 to 75% in 2023 has helped increase productivity for its operations team and has directly led to a significant reduction in its gross operating expenses in 2023 compared with 2022, reducing per-transaction cost.
SPECIAL AWARD FOR SMART CITIES – BEST IN CONNECTED CITY
MTR’s Smart ESG: Technology-Enabled Social Inclusion
MTR Corporation | Hong Kong
MTR’s "Smart ESG: Technology-Enabled Social Inclusion" program aims to address the challenges faced by customers with special needs and create a seamless, accessible, and self-empowered commuting experience. The program encompasses various initiatives that leverage technology and partnerships with social enterprises, including the "MTR·Care" App, Pre-Door Closing Indicator, and Partnership with Social Enterprise (SE). The "MTR·Care" App enables better trip planning, allowing more than 25,000 passengers with special needs to travel with ease. The Pre-Door Closing Indicator addresses concerns of the hearing impaired in Hong Kong, mitigating potential door-nipping hazards. The implementation of a virtual assistant (VA) and the Station Cityline Call Center, in partnership with a social enterprise, has improved enquiry response rates and reduced waiting times by over 50%.
India
FUTURE ENTERPRISE OF THE YEAR
Amara Raja - Digital Transformation - Wave-2 – InnovAIte
Amara Raja Energy and Mobility Limited | India
Amara Raja Group’s vision is to transform businesses into digital entities that enhance revenue streams and create new value-added opportunities for innovation and growth. The organization laid out a multiyear digital transformation (DX) strategy by following five driving principles: strategic alignment, technology innovation, operational excellence, cybersecurity and risk management, and collaboration and change management. Wave-1 of the strategy focused on setting up a digital core for all businesses for enhanced operational efficiency and business agility. With digital core implementation, CIO provided an optimal intersection for future phases of road map by innovating around it and developing the actionable insights that drive value. Wave-2 of strategy included cloud-first platform approach, AI/generative AI (GenAI), Industrial Internet of Things (IIOT), and advanced analytics for superior business insights that can harness innovation and enable new business models.
CEO OF THE YEAR
Tapan Singhel
Bajaj Allianz General Insurance Company Ltd. | India
Under the leadership of Mr. Tapan Singhel, Bajaj Allianz General Insurance (BAGIC) epitomizes ground-breaking innovations within the insurance sector. Its pioneering utilization of cutting-edge technology has set new benchmarks for exceptional customer service and led to remarkable operational efficiency advancements. BAGIC's comprehensive suite of digital solutions is a testament to its unwavering commitment to revolutionizing insurance processes. BAGIC’s commitment to agricultural support is exemplified by innovative initiatives such as the Kisaan Suvidha Agri Chatbot, an AI-powered solution that simplifies and streamlines crop loss reporting for farmers. Additionally, Agri NXT, a cutting-edge tool, manages every aspect of BAGIC’s agricultural business operations, from underwriting and policy administration to claims assessment and payouts. These initiatives have strengthened BAGIC’s position within the agricultural support ecosystem.
BEST IN FUTURE OF CONNECTEDNESS
Project EdgeConnect
Jindal Steel and Power (JSP) | India
Software-defined (SD) WAN propels Jindal Steel and Power to the next level of digital maturity with a key focus on employee productivity and ease of access to the system. Upon implementation, JSP achieved cost reduction of Approx. Rs 1.13 Cr in its multiprotocol label switching (MPLS) network; ensure resiliency and business continuity 24x7, redundancy in application availability, and path control load balancing, enabled visibility of application usage, communication patterns, enhanced security and bandwidth requirements; and enabled users to easily connect branch offices and remote users to cloud applications and services with Zero Touch Deployment.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
Mahadhan Saarthie Farmer Digital Platform
Deepak Fertilisers and Petrochemicals Corporation Ltd. | India
With approximately 1.7 crore farmers, their diversity across India is one of the biggest challenges in the industry. To provide value-added services to farmers and help them with farm life-cycle management, Deepak Fertilisers and Petrochemicals developed the Farmer Deep Engagement Platform. The project has multiple components: deep insights about farmer life-cycle management and planning interventions; ecosystem of suppliers, providers, and consumers of digital and data services; finance and risk management services; integrated digital marketing platform to maximize digital engagement and reach; and first-of-a-kind digital-first farmer loyalty program for deep engagement with 10 lakh farmers. Aided by the platform, the company reached more than 90 million farmers and engaged with more than 69 lakh farmers.
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
J-Links
Jagran Prakashan Ltd. (Dainik Jagran) | India
To incorporate all their business partners and stakeholders into their digital landscape, the company designed and deployed a suite of software modules called J-Links. The module facilitates the end-to-end intelligent process of advertising, circulation, purchase, and inventory control — with all intermediate processes seamlessly woven into a single thread — bringing in efficiency, transparency, customer satisfaction, and ease of working anytime, anywhere through a secure single sign-on (SSO) gateway. With interactive follow-up workflows, strict monitoring of bill dispatch and receipt confirmation, and dashboards highlighting outstanding overdue, revenue collection efficiency improved significantly and cybersecurity risks was also reduced by more than 40%.
BEST IN FUTURE OF ENTERPRISE INTELLIGENCE
CMPM
TCG Lifesciences Pvt. Ltd. | India
As the pharmaceutical industry continues to witness advancements in research and development, the demand for compound management services is expected to grow exponentially. Compound management plays a crucial role in the drug discovery process by efficiently storing, tracking, and retrieving chemical compounds used in various experiments. Built on Java EE, Java 11, CMPM is a versatile dynamic application that can be configured for every client data format. For direct application to application access, CMPM has robust application programming interface (API) service that can connect to client application directly. Overall, the CMPM supports the efficient, safe, and effective use of chemical compounds, enhancing operational efficiency, ensuring compliance, fostering collaboration, and accelerating research and innovation.
BEST IN FUTURE OF INDUSTRY ECOSYSTEMS
Yono Business Unified API-fication for Omni-Channel Experience
State Bank of India | India
Yono Business is a unified platform for five legacy applications: Corporate Internet Banking (CINB), Supply Chain Finance (SCF), Cash Management Product (CMP), Trade Finance (TF), and Forex. In this new approach, all business cases are coded in future-ready standard API format to cater to web, app, and API channel simultaneously; and independent, modular, and loosely coupled microservices were created with reusable components to achieve this. This approach has simplified implementation complexity for multiple channels while having a clear separation of boundaries, ensuring that failure of any microservice will not prevent the entire application from functioning. With this initiative, overall turnaround time (TAT) is decreased up to 60% and development costs was reduced significantly.
BEST IN FUTURE OF OPERATIONS
iTrack: Revolutionizing Construction Project Efficiency with Advanced AI, Geospatial Insights, and Data Analytics
KEC International Limited, RPG Group | India
Construction projects often face operational challenges, such as delays, budget overruns, and resource inefficiencies because of inadequate data visibility, manual workflows, or siloed information systems. iTrack, KEC’s digital platform powered by AI and geographic information systems (GIS), revolutionized construction project management through agile decision making and reduced operational risks. By integrating diverse data sources (map data, building information modeling [BIM], onsite sensors, project schedules), iTrack provides a unified view of projects. With the implementation of iTrack, KEC has been able to transform the following business areas: project execution; product development; cloud-native scalable architecture, use of digital capabilities; and convergence of IT and operational technology (OT). By optimizing productivity, the solution reduces wasted hours by approximately one hour per day for each member of the average-sized project team (comprising 150 people).
BEST IN FUTURE OF TRUST
Business Application Security Management
Axis Bank Limited | India
Axis Bank embarked on a journey to implement an application security framework based on ISO27034 Standard and has been certified. The ISO27034 Standard is an internationally recognized standard for application security providing a framework for information security controls for business applications and covers software applications developed internally, by external acquisition, outsourcing/offshoring, or through hybrid approaches. The bank has undertaken the ISO27034 journey to implement a standardized process for deployment of security controls during designing, programming, procurement, and implementation of application systems. The standard also enables the bank to meet its regulatory obligations to protect (data) sensitive information, including personal data, financial records, and other personally identifiable information (PII).
BEST IN FUTURE OF WORK
Digital Capability Transformation
CBRE India (Digital & Technology) | India
CBRE India Digital & Technology is recognized for Best in Future Of Work and enabling transition to AI First operating model driving Product Differentiation and Knowledge Advantage for our core business and customers. The company is leveraging AI at scale across all aspects of software development life cycle and demonstrating significant business outcomes in terms of operational efficiency and enhanced product quality. The operating model is simple yet modern; enabled with structured Ideation/Innovation workflows, upskilling initiative with learning pathways and individual proficiency plan; empowered Technology Focus Groups standardizing and replicating AI accelerators across the organization and annual TechCon and Hackathon (Innovate) celebrating engineering excellence.
SPECIAL AWARD FOR DIGITAL INNOVATION
Project MAL
Maithan Alloys Ltd. | India
Maithan Alloys has embarked on a comprehensive digital transformation journey aimed at enhancing operational efficiency, product quality, and customer satisfaction. The company’s future digital innovation strategy focuses on expanding current digital initiatives, exploring new technologies, and fostering a culture of continuous improvement and innovation – leveraging advanced technologies such as Internet of Things (IoT), AI, and data analytics to modernize and streamline various aspects of the company’s operations. So far, the company has been able to achieve the following from the project: 15% reduction in raw material wastage through real-time monitoring and predictive analytics; 25% increase in customer satisfaction scores through real-time support and personalized services; and 15% increase in productivity through automation and streamlined workflows, to name a few.
Indonesia
CIO/CDO OF THE YEAR
Dr. Said Mirza Pahlevi, M.Eng
Ministry of Communication and Digital of the Republic of Indonesia | Indonesia
Dr. Said Mirza Pahlevi, M.Eng has spearheaded transformative digital initiatives. His leadership has resulted in the launch of the National Digital Talent Platform, providing extensive digital skills training and bridging the digital divide in Indonesia. Dr. Pahlevi's innovative approach includes the implementation of the Digital Society Index of Indonesia that offers critical insights for policymakers, as well as the development of the Digitalent Mobile app, enhancing accessibility to digital education. Through Dr. Pahlevi's initiative, there was a 64.2% increase in alumni salaries from the Digital Talent Scholarship program, showcasing significant economic empowerment through digital skills development. Furthermore, the integration of automation tools and digital dashboards in IT operations has improved productivity by 30%, and implementing agile methodologies and cross-functional teams has reduced project delivery times by 35% in the ministry.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
Revolutionizing Customer Experience: Telkomsel's AI-Powered Digital Smart Care
Telkomsel | Indonesia
In July 2023, Telkom Group initiated a corporate strategy initiative — Fixed Mobile Convergence (FMC) — integrating IndiHome into Telkomsel that presented an extraordinary challenge, resulting in an enormous spike in customer interactions and required a rapid evolution in customer support. To address these challenges, Telkomsel strengthened 800 assistance channels by utilizing 4,500 agents throughout Indonesia. An AI-powered Digital Smart Care (DSC) was also implemented to enable Knowledge Management System (KMS) to provide not only customer support agents but also more than 5,000 employees and more than 300,000 resellers in the future with quick access to comprehensive knowledge, reducing response times and enhancing the accuracy of information delivered to customers. With a remarkable 132% increase in service traffic, the AI strategy implementation has successfully maintained an impressive 89.25% net promoter score (NPS) as of May 2024.
BEST IN FUTURE OF INDUSTRY ECOSYSTEMS
SATUSEHAT Ecosystem
Digital Transformation Office (DTO) | Indonesia
SATUSEHAT is a health tech ecosystem that provides integrated healthcare services through digitalization and standardization. The SATUSEHAT ecosystem consists of the SATUSEHAT Platform for data exchange, SATUSEHAT Mobile as a citizen health app to access electronic medical records (EMR), SATUSEHAT Data to access health data, SATUSEHAT Logistik to monitor the supplies of pharmaceutical products and medical devices, SATUSEHAT SDMK for capability development and professional data updates of healthcare human resources, SATUSEHAT Klaim to support health financing claims process, and Aplikasi Sehat IndonesiaKu (ASIK) to digitize individual health data records. Currently, more than 33,900 healthcare facilities have been integrated with the SATUSEHAT Platform.
BEST IN FUTURE OF ENTERPRISE INTELLIGENCE
Ekosistem Data Jabar
Jabar Digital Service | Indonesia
Ekosistem Data Jabar is an integrated portal dedicated to the management, transparency, and accessibility of high-quality and up-to-date data for the government of West Java and its citizens. This platform aims to optimize data usage by providing easy access to crucial information, thereby facilitating informed decision-making processes. The platform promotes a data-driven culture by improving data literacy, encouraging data-related collaboration across all organizational levels, and setting measurable goals for data utilization. Through this initiative, the implementation of data standards has significantly improved productivity in data management. With these standards, the process of monitoring data flow from regencies/cities has become smoother and more efficient. In one year, 16,000 new quality data sets were published and 15,000 internal data sets were effectively managed.
BEST IN FUTURE OF OPERATIONS
Empowering BRI Frontliners: Streamlining Customer Complaint Resolution with WISE
PT Bank Rakyat Indonesia (Persero), Tbk | Indonesia
The Working Instruction Search Engine (WISE) platform by BRIBRAIN is a transformative initiative introduced to bolster the efficiency and effectiveness of Bank Rakyat Indonesia's (BRI) frontline operations. Launched in December 2023, WISE employs AI-driven search functionalities to swiftly provide access to relevant working instructions, drastically reducing response times from 15 minutes to under five minutes. Currently operating within the BRIBRAIN platform, WISE stands poised for potential integration with existing systems, such as BRICare, BRIStars, and NDS, promising seamless information flow and enhanced service quality. A notable metric of WISE's success lies in the substantial improvement of customer satisfaction scores, with frontline staff achieving an average Single Ease Question (SEQ) score of 86/100. This innovation not only enhances the user experience but also aligns with BRI's strategic vision of leading the digital banking revolution in Indonesia.
BEST IN FUTURE OF TRUST
DANA Protection
DANA | Indonesia
DANA Protection is the first comprehensive solution in Indonesia's digital wallet industry designed to safeguard users. It aims to increase user awareness of their account activities within DANA through security education, account activity information, and security suggestions. This initiative provides users with the necessary knowledge, insights, and recommendations to secure their digital financial activities in DANA. Additionally, DANA Protection offers a money-back guarantee for users affected by scam-related fraud, such as account takeovers and hacking. The implementation of DANA Protection to obtain and retain user trust has proven to be effective. In 2023, it had a customer satisfaction (CSAT) score of 79.80% and net promoter score (NPS) of 85.53%.
SPECIAL AWARD FOR DIGITAL INNOVATION
BINUS AI Chatbot with NLP: Bridging the Gap with Conversational AI
BINA NUSANTARA | Indonesia
Project Binus AI Chatbot aimed to revolutionize Binus customer service by deploying a state-of-the-art chatbot powered by AI and natural language processing (NLP) that started in early 2022. Project AI Chatbot's innovation lies in Cody's advanced NLP capabilities. Different from rule-based chatbots, Cody leverages ML to continuously improve its understanding of natural language. It can interpret complex sentences, identify context, and even handle sarcasm or humor in Bahasa Indonesia and English. This allows Cody to engage in more meaningful conversations, solving customer issues more effectively and efficiently.
Korea
CEO OF THE YEAR
Jae-Joon Lee
Suwon City Hall | South Korea
Jae-Joon Lee has established an online platform for citizen participation called "Savit Tok Tok" to realize digital democracy. It is a two-way communication window in which citizens propose policies to Suwon City, and the citizens’ opinions are reflected in the policies. As of May 2024, more than 65,000 people have signed up, and 1,179 policies have been proposed through the platform. Furthermore, Lee also spearheaded the launch of the "My Home Carbon Monitoring", a mobile app that allows citizens to voluntarily participate in the realization of carbon neutrality goal. The energy usage of each household is transmitted in real time, and the collected energy usage and carbon emissions are transmitted to the app. In 2023, more than 2,500 people from three apartment complexes participated, resulting in a 10% carbon reduction effect compared with the previous year, and as of May 2024, about 8,000 people from 64 apartment complexes are participating.
BEST IN FUTURE OF WORK
Fact-Based Negotiation System
SERVEONE | South Korea
The fact-based negotiation system is designed to support the overall plan-do-see work in purchasing negotiations for suppliers. The purpose is to lead purchase negotiations to be data-driven under a standardized process to level up overall purchasing capabilities. About 200 purchasing managers are able to check quickly and easily the transaction status and major product data of the negotiating partners, and establish strategies based on insights such as negotiation levers to effectively achieve their goals. Furthermore, the person in charge monitors the negotiation results stored in the system and, if necessary, quickly refers the data that was not used in the previous negotiations to reset the direction of the negotiations. As a result, SERVEONE was able to streamline the work time of its purchasing staff by ~10% through fact-based negotiation and achieve ~2% reduction in the business-to-business (B2B) maintenance, repair, and operations.
SPECIAL AWARD FOR DIGITAL-NATIVE BUSINESS
AI-Based MOP Solution to Improve Search Ad Performance
Carrot Insurance | South Korea
Carrot Insurance launched the LG CNS’s Marketing Optimization Platform (MOP) solution that enables automatic operation optimization 24 hours a day by making predictions based on machine learning and real-time planning using mathematical optimization models. Based on AI technology, real-time data was analyzed on millions of keywords, detected the current state of the search advertising market, and quickly adjusted the bidding strategy. As a result, the organizations has not only automated the cumbersome manual bid management, but also found a new breakthrough in search ad operations, and cost-effectively maximized ad performance in the search ads market. Cost per acquisition (CPA) was reduced by 17.6% and click per cost (CPC) by 16.3%, while meeting the budget and reducing overall ad spend by 11.6%.
Malaysia
FUTURE ENTERPRISE OF THE YEAR
Gamuda Excellence Transformation (GET)
Gamuda Berhad | Malaysia
The Gamuda Excellence Transformation (GET) program was launched to consolidate the company's innovative talent and to elevate digital excellence by integrating technology and research and development (R&D) into daily operations, enhancing group value. The program includes four key initiatives namely: Gamuda Digital Operating System (GDOS) that standardizes project systems to drive collaboration in construction and excellence through data; Gamuda Bot Unify, a secure GenAI-bot marketplace for users to build their own bots and engage with institutional knowledge; Gamuda Innovation Hub, a physical hub for its innovation work in which its talents gather to research and operationalize ideas; and Technology Upskilling Series to develop common language around AI, cloud, and data. These initiatives greatly contributed to Gamuda’s record-breaking FY23 performance, with core earnings rising 35% to RM195 million in 1Q24 and a robust construction order book of RM26 billion.
CIO/CDO OF THE YEAR
Mohd Suhail Amar Suresh
Malayan Banking Berhad (Maybank) | Malaysia
Spearheading Maybank’s M25+ Digital Transformation initiative, Suhail has led the organization through a comprehensive strategy aimed at achieving pervasive digitalization. By restructuring the technology division to mirror the business organization structure, he created a seamless bridge between the two domains, fostering a "one-for-one" relationship across different levels of the organization. This alignment has led to impactful business discussions, stronger relationships, and a heightened focus on customer-centricity, underscoring Suhail’s commitment to collaborative leadership. His advocacy for data democratization and analytics-driven culture has propelled Maybank toward revenue growth and driven significant cost savings and efficiency improvements.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
Using Technology at Our Advantage
Turner & Townsend Malaysia Sdn Bhd | Malaysia
In an era when agility and efficiency are paramount, Turner & Townsend Malaysia Sdn Bhd initiated a visionary digital transformation program that leverages technology to enhance customer experience and secure a competitive advantage. By establishing a robust governance and assurance framework, the company has achieved consistent delivery and reporting across diverse global property projects. Fueled by building information modelling (BIM) and a cloud-based data environment, the implemented program has revolutionized property design and data management. As a result of the program, there has been a 75% surge in work output and an 18% reduction in delivery time. Furthermore, the innovative delivery model has slashed expenses by 39%, while 3D scanning technology has curtailed travel needs, shrinking our carbon footprint by an estimated 1.85 metric tonnes.
BEST IN FUTURE OF ENTERPRISE INTELLIGENCE
Asset Liability Management Project
Alliance Bank | Malaysia
The Asset Liability Management (ALM) initiative has revolutionized the bank’s risk management capabilities, enabling advanced stress-testing of key economic factors, incorporating important behavioral models, and enhancing predictive analytics. This system also strengthens asset liability management with sophisticated reporting and analytical tools to ensure regulatory compliance and operational efficiency. The ALM system enhanced the company’s visibility into interest rates and liquidity management, allowing swift responses to macroeconomic changes. This agility enabled Alliance Bank to capitalize on opportunities and mitigate risks effectively to ensure the institution’s resilience against economic volatility. Furthermore, the system optimized processes by reducing manual interventions and improving enterprise-wide data sharing seamlessly.
SPECIAL AWARD FOR DIGITAL INNOVATION
Gamuda Tunnel Insight
Gamuda Berhad | Malaysia
Over the years, Gamuda has worked on numerous significant tunnel projects, such as the Stormwater Management and Road Tunnel, the Klang Valley Mass Rapid Transit system, and the Kaohsiung Metropolitan Mass Rapid Transit. To further foster innovation, Gamuda has initiated several programs, leading to groundbreaking developments such as the Autonomous Tunnel Boring Machine. In line with these innovations, Gamuda has developed Tunnel Insight, a single integrated web app platform designed to consolidate multiple data sources and provide tunnellers with actionable insights. Tunnel Insight leverages automation and machine learning to provide predictive and prescriptive analytics, significantly enhancing decision making, project management, and situational awareness. As a result of this initiative, Tunnel Insight has improved productivity by 25% with immense time saving in filling forms and generation of reports.
Philippines
CIO/CDO OF THE YEAR
Francis Adrian Viernes
Megaworld Corporation | Philippines
Francis has driven digital transformation (DX) and urban safety through multiple programs, positioning Megaworld as a leader in smart, secure, and citizen-centric living. Under Francis' leadership, Megaworld launched SafeGuardAI: Drone-Enhanced Vision for Secure Townships, integrating AI, computer vision, and drone technology to improve safety; and the Township Analytics and Technology Laboratory to optimize urban planning and development, addressing challenges, such as traffic congestion and resource management with the use of geospatial AI. As a result, the Data Science Laboratory centralized data collection and analysis, improving data accuracy by 50% and enabling swift integration of single sources of truth across departments.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
RCBC Pulz
Rizal Commercial Banking Corporation (RCBC) | Philippines
RCBC Pulz empowers Filipinos to transfer funds to different accounts locally and internationally with its network of partners: Instapay, PESONet, BancNet, PDDTS, and SWIFT. Moreover, users can interact with the banking application to deposit and withdraw cash, achieve cardless withdrawals, access affordable bank transfers, claim remittances, pay bills, engage with in-app UITF investments, exchange foreign currencies, manage their credit cards, apply for loans, buy load, save for their future, and expand their financial knowledge. One of its most distinct features is its formidable and fool-proof AI-powered security infrastructure, which protects its users from scams, fraud, hacking, and cybercrime. In 2023, RCBC reported a 30% increase in digital cost savings amounting to US$12.38 million, which can be attributed to the implementation of RCBC Pulz.
BEST IN FUTURE OF ENTERPRISE INTELLIGENCE
Agile Academy
Insular Life (InLife) | Philippines
Agile Academy aims to instill an Agile mindset in InLifers to ensure they are active participants in the company's business and digital transformation (DX) journey — providing bootcamps, masterclasses, workshops, and materials. The Agile Academy activates Mission-Based Teams (MBTs), cross-functional, user-centric and self-organizing teams that adopt the Agile Framework to address critical customer and enterprise issues. MBTs are required to present their outputs every two weeks during the bimonthly sprints after which they present their solutions to the senior management to determine if they could be implemented, improved, or abandoned. To date, 13 MBTs have been activated, producing prototypes, such as the InLife App, a mobile and web application for accessing and managing life insurance policies; and the InLife Compass Super App, designed to help increase InLife financial advisors' productivity.
BEST IN FUTURE OF TRUST
Championing Cybersecurity and Digital Trust in the Philippines
GCash | Philippines
GCash launched a comprehensive CyberSecurity program to safeguard its millions of users' financial transactions — prioritizing security measures and user education to promote Filipinos' financial health. Its features include DoubleSafe, which has multifactor authentication with OTP and face scan technology; Scam Score Model, which detects scam transactions by analyzing known scammer behaviors and various identifiers (device, ID, email); GCash App Shielding, in which the app immediately closes upon detection of an insecure device; and Account Secure, which limits GCash account access to one device. As a result of these initiatives, GCash successfully rejected approximately 1.5 million account takeover attempts, defended against 11.7 million device attacks, and prevented around 43,000 suspicious transactions in 2023.
BEST IN FUTURE OF WORK
Future-proofing the Utility Operations with PIXL
Manila Electric Company (MERALCO) | Philippines
The Powertech Innovation and eXperience Lab (PIXL) is Meralco’s own virtual world rendering studio and metaverse that uses real world data to create simulations for training and education.
PIXL can help accelerate innovation and improve Meralco’s business operations as it can serve a variety of functions critical to the power distributor’s mission to deliver reliable and stable electricity service. These include technology scanning, proof of concept, prototype development, extended reality previews of different vital facilities such as substations and business centers (i.e. digital twin and virtual business centers), simulations of critical incident resolutions, distant learning, knowledge transfer, and remote support.
SPECIAL AWARD FOR DIGITAL INNOVATION
Transforming Financial Inclusion through Digital Innovation
UNO Digital Bank| Philippines
UNO Digital Bank is redefining financial services in the Philippines by transforming from a software consumer into a large-scale software innovator. Leveraging advanced technologies and strategic partnerships, UNO Digital Bank has developed and is distributing proprietary software that significantly disrupts the market, enhancing customer engagement, and improving internal operations. UNO has developed products, such as #UNOReady, #UNOboost, and #UNOearn, to offer accessible, high-yield savings and flexible deposit options. As a result, 30% of account holders consider UNO Digital Bank their first banking experience.
SPECIAL AWARD FOR SUSTAINABILITY
Philippine Rice Information System (PRiSM)
Philippine Rice Information System (PRiSM) | Philippines
PRiSM is the first nationwide satellite-based rice production monitoring system that delivers near-real-time results — with satellite data being processed by rice-mapping software and a crop growth simulation model powered by data inputs from the field for refinement and assessment. With its consistent and regular assessment of rice area planted, planting dates, and yield, PRiSM has become an indispensable tool for multiple public institutions, colleges and state universities, nongovernment organizations (NGOs), and private companies. These organizations heavily rely on PRiSM's data products as a baseline for their planning and initiatives, enabling them to better understand the current state of rice production, identify potential issues, and develop targeted strategies. As a result, in the second semester of 2023, the rice area map accuracy at the national level was 96%, while regional map accuracies ranged from 92% to 99%.
SPECIAL AWARD FOR SMART CITIES — BEST IN CITIZEN WELLBEING
SafeGuardAI: Drone-Enhanced Vision for Secure Townships
Megaworld Corporation | Philippines
Megaworld Corporation's digital transformation (DX) strategy focuses on integrating advanced technologies to enhance the quality of life for its residents and ensure sustainable urban living. By leveraging AI, Internet of Things (IoT), and data analytics, Megaworld aims to create smart, secure, and efficient townships. This strategy accelerates efforts in enhancing citizen well-being through innovative solutions, such as SafeGuardAI. SafeGuardAI: Drone-Enhanced Vision for Secure Townships is an initiative that integrates advanced AI, computer vision technologies, and drone surveillance to create a safer and more secure environment for township residents. As a result, there has been a 93% reduction in accidents within Megaworld's townships — significantly enhancing public safety and wellbeing. This substantial improvement demonstrates the positive societal impact of integrating advanced AI and drone technologies in urban management.
Singapore
FUTURE ENTERPRISE OF THE YEAR
Enterprise Digital Hub to Power & Accelerate Digital Transformation
Changi Airport Group (CAG) | Singapore
The new enterprise architecture platform called Enterprise Digital Hub is made up of a customized stack of services & designed with the decoupled architecture to speed up the development & deployment of digital services & applications.
This platform not just enables CAG to roll out proof of concepts & minimum viable products in a much better & faster pace, but also supports them to move to full production mode once the MVPs & their related use cases are proven. All the digital services & applications are designed to operate with high availability, scalability, security, performance, and redundancy in mind. Moving forward, CAG will continue to introduce more new capabilities & functionalities to this Enterprise Digital platform, such as Generative AI (Gen AI), Predictive Analytics, IT Services Management (ITSM), etc., respectively.
CIO/CDO OF THE YEAR
David Tan
Income Insurance | Singapore
David was able to lead the organization to deliver impactful innovations in AI/ML, build generative AI (GenAI) solutions, operationalize data governance, create an ethical AI and GenAI framework with risk management, develop knowledge management GenAI solution across multiple functions; champion new workstreams in enhancing controls and governance; and successfully partner across the organization in developing new commercialisation and technical assets leveraging Data, Analytics and AI. This resulted in embedded strategic capability and measurable impact across the organization.
BEST IN FUTURE OF CONNECTEDNESS
NUS Wi-Fi On the Move
National University of Singapore (NUS) | Singapore
NUS Wi-Fi On the Move extends NUS' secure, high-speed Wi-Fi network across Singapore, leveraging 5G technology and catering to remote learners, field researchers, and staff who need seamless connectivity to NUS Wi-Fi. Available to all members of the NUS community, the solution addresses the need for consistent, and most importantly, secure Wi-Fi connectivity. This initiative drastically reduces costs by 80% per remote setup compared with traditional methods and improves setup turnaround time by 95%, enhancing operational efficiency. Qualitatively, it enriches teaching quality, supports learning anytime and anywhere, and streamlines administrative tasks. More importantly, it marks a paradigm shift toward a Borderless University, setting standards for inclusive connectivity solutions. NUS Wi-Fi On the Move sets a precedent for educational institutions, showcasing the potential for future-ready infrastructure and exemplifies innovation.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
Unified Platform
Singapore Telecommunications Limited (Singtel) | Singapore
Singtel’s Unified Platform improved customer experience by consolidating services into a single self-service portal, streamlining business needs, enhancing satisfaction, and driving innovation. Leveraging advanced cloud solutions, including container and application programming interface (API) technologies, alongside security information and event management (SIEM) solutions, the Unified Platform is fortified by Singtel's rigorous IT, technology, security, and DevOps standards. At the core of the Unified Platform is customer centricity, driven by extensive user research, persona-driven analysis, and UX research-based components. Regular prototype reviews are being done with a focus on optimizing the customer journey, ensuring paramount satisfaction. Since the launch of the platform, more than 100,000 enterprise users have been onboarded.
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
DBS Institutional Banking Group Operations: Cash Investigation Workflow (CIW)
DBS Bank | Singapore
DBS Bank's Institutional Banking Group Operations (IBGO) has revolutionized payments investigation with the Cash Investigation Workflow (CIW). This cutting-edge solution leverages AI, ML, natural language processing (NLP), and application programming interfaces (APIs) to automate a previously manual-intensive process. CIW streamlines the customer journey, eliminates the need for manual intervention, and dramatically enhances employee productivity. By embracing digital transformation (DX), DBS (IBGO) has set a new standard for efficiency and innovation in the financial industry. In terms of effort reduction and savings, CIW has resulted in a reduction of 5,000 transactions requiring manual interventions on average per month in the five months since launch for outward payments. This represents approximately 35% of the total daily volume.
BEST IN FUTURE OF ENTERPRISE INTELLIGENCE
Harnessing the Transformative Power of Guest Insights
Sentosa Development Corporation | Singapore
Sentosa Development Corporation's (SDC) vision is to provide exceptional customer experience and create meaningful, lasting relationships with the guests to meet their evolving needs. Toward achieving this objective, SDC launched a suite of customer relationship management (CRM) capabilities in March 2024 that transforms the way Sentosa harnesses and activates data insights. This initiative integrates complex source systems across the organization, breaking down siloed databases to build together guest data and profile, transactions activities, loyalty information, case enquiry, as well as entry and exit information from gantry and carparks. The CRM solution achieves this objective by orchestrating data sharing and engagement workflows across independent systems; and enabling end-to-end customer management, from acquisition to retention. A major outcome of this project is savings of about 105–210 man-hours per month in case turnaround time for the Guest Services Team.
BEST IN FUTURE OF INDUSTRY ECOSYSTEMS
ZALORA Platform Services
Zalora South East Asia Pte Ltd | Singapore
Since its launch, ZALORA Platform Services has empowered hundreds of brands to reach Southeast Asia's (SEA) diverse markets with unparalleled flexibility and cost efficiency with a one-stop shop of comprehensive operations, data, and marketing services. Supported by a supply chain infrastructure that can be leveraged across all digital platforms, ZALORA Platform Services streamlines ecommerce operations with modular solutions, such as centralized stock management, localized delivery options, and efficient return management, seamlessly connecting brands with consumers and ensuring a consistent multichannel shopping experience. With upgrades to the fulfilment software and investments in expanding logistics capabilities, Zalora has achieved a processing capacity of 150,000 items per day, scalable up to 5x during peak periods. Furthermore, it has led to 99.99% picking accuracy and 98% on-time delivery during peak campaigns.
BEST IN FUTURE OF WORK
A Future-Ready Fair and Progressive Work Practices System (EmPOWER)
Ministry of Manpower Singapore | Singapore
EmPOWER revolutionizes employment dispute resolution for the Ministry of Manpower Singapore and the Tripartite Alliance Limited. It offers an innovative, self-service digital platform with an AI-driven chatbot, online dispute resolution capabilities and advanced case management tools for resolving employment disputes. This forward-thinking strategy enhances the efficiency, fairness, and accessibility of dispute resolution for customers. Additionally, it provides significant benefits to staff, such as improved efficiency through technology and greater flexibility in work arrangements. EmPOWER exemplifies digital transformation, setting a benchmark for global best practices in creating an agile, inclusive, and efficient Future of Work environment.
SPECIAL AWARD FOR DIGITAL INNOVATION
Food Services Applications Suite
FairPrice Group | Singapore
FairPrice Group (FPG) has revolutionised the dining experience across its F&B brands such as Kopitiam. Kopitiam’s cutting-edge technology ecosystem benefits all stakeholders. Its comprehensive suite of state-of-the-art point-of-sale (POS) system for seamless, digitally enabled payments, robust admin panel for streamlined outlet management, and collaborative partner centre providing tenants with data-driven insights to make informed business decisions. FPG's omni-channel integration strategy places customers at the forefront, offering unparalleled online and offline experiences, exclusive group benefits, and a rewarding loyalty programme. Customer data and tenant performance insights empower Kopitiam with targeted marketing, optimised outlet expansion, and curated menu strategies. The platform's cross-operating system compatibility ensures accessibility, future-proofing its scalability. Over 90 outlets and 800,000 customers benefit from this digital integration, with over 1,000 POS systems facilitating over 250,000 transactions daily.
SPECIAL AWARD FOR SUSTAINABILITY
Sustainability Hub
OCBC Bank Ltd | Singapore
To help investors build and grow their wealth sustainably in the ever-changing world, OCBC Digital conceptualized, built, and launched the Sustainability Hub. The Sustainability Hub is the first in the region that enables customers to understand their very own Personal ESG Rating based on their investment holdings. Powered by an ESG API, it computes the rating by analyzing customers' investments across various asset classes, including products, such as Unit Trust, Blue Chip Investment Plans, Online Equities Account, Wealth Portfolios, RoboInvest portfolios, and Fixed Income. Investors can visualize their exposure to investments rated as Leader, Average, Laggard, or Unrated. For corrective actions, Top ESG Picks are placed on the Hub to help customers strengthen their portfolio and build wealth sustainably. Three months post launch, OCBC has seen a 135% jump in Top ESG Picks and sustainability-themed investment inflows.
SPECIAL AWARD FOR SMART CITIES – BEST IN CITIZEN WELL-BEING
Healthier Singapore (HSG)
Ministry of Health Singapore, Synapxe and Government Technology Agency of Singapore (GovTech) | Singapore
Healthier SG is a national initiative by the Ministry of Health. It marks a major transformation of healthcare that aims to help all Singaporean residents take steps toward better health and quality of life — focusing on preventive care and empowering individuals to take charge of their own health with the support of their family doctor and community partners. The IT solution for Healthier SG is multifaceted, encompassing various digital tools and platforms working across the Ministry, public healthcare institutions, private clinics, and citizens/residents. Its key components and initiatives include end-to-end system architecting, strengthening MOH National Systems, launching HealthHub and Healthy 365 as the national mobile apps for Singaporeans, and improving healthcare systems in public hospitals and clinic management systems in private clinics. As of June 2024, more than 800,000 citizens and residents have signed up to Healthier SG since its launch in July 2023.
Taiwan
FUTURE ENTERPRISE OF THE YEAR
Fintech Empowerment for the People Oriented Digital Transformation
CTBC Bank | Taiwan
CTBC Bank continues to invest in digital transformation (DX) to facilitate the rapid adoption and integration of technology into their workflow, enhancing overall customer experience and ensuring continued integration of digital innovation and data security protection. The bank has established the Data and AI R&D Division to explore the potential of AI and utilize big data, AI tools, and IT platforms. The bank has implemented process automation for its anti–money laundering (AML) customer periodic review journey through digital identity verification, AI voice outbound, AI analysis transactions, and robotic process automation (RPA). The improvement of the entire journey has doubled the customers’ willingness to respond from 18% to 36%, and the customer’s satisfaction rate has reached 86%. The implementation has resulted in time savings of 21,479 hours, cost saving of US$348,568, and an equivalent reduction of 11.3 full-time employees per year for the bank.
CEO of the Year
Jamie Lin
Taiwan Mobile Company Limited | Taiwan
Jamie introduced the "5G+" strategy, focusing on Gift, Group, Grit, Green, and Greater Southeast Asia (GSEA). This strategy leverages big data and Taiwan Mobile’s extensive user base to enhance telecom services and expand into new technological domains. Notable initiatives include the integration of ecommerce through momo, cloud gaming, buy now, pay later (BNPL) services with "OP Pay Later", and MyCharge for electric vehicles. Additionally, AI technologies have been employed to develop smart customer service systems, an anti-phishing service, and a number masking services, generating new business opportunities for the company. Under Jamie’s leadership, technology business revenue has surged to TWD110 billion, now comprising 60% of Taiwan Mobile’s total revenue. Moreover, Jamie has spearheaded investments in multiple start-ups, facilitating TWM’s expansion into Southeast and Northeast Asia markets.
BEST IN FUTURE OF CONNECTEDNESS
AI Face Recognition Employee Dining Payment System
Micro-Star International Company Limited (MSI) | Taiwan
Because of the modern emphasis on convenience and a superior service experience, using facial recognition in catering systems enhances employee dining experiences, user convenience, security, personalized services, and service efficiency. By setting up a facial recognition system in the cloud, cross-regional and cross-store sharing and management can be achieved. This architecture allows customer data to be shared between different stores, enabling more consistent and personalized services. Furthermore, deploying facial recognition algorithms on local devices and using edge computing technology enables real-time data processing and analysis, reducing dependence on network bandwidth and improving the system’s response speed and reliability. The integration enables seamless data transmission and sharing, enhancing the efficiency and accuracy of restaurant management.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
Transform Customers’ Connection in FET Mobile Circle App– AI Innovation at Your Fingertips!
FarEasTone Telecommunications Company Limited (FET) | Taiwan
FET is pioneering a digital transformation (DX) strategy that integrates AI to redefine customer experience (CX) and operational efficiency. The strategy has evolved to focus on building and scaling new business models that ensure long-term viability and sustainability. By embedding AI into our operations, we empower employees and enrich customer interactions, revolutionizing business conduct across all industries. The "Mobile Circle" app is the linchpin of FET’s CX initiatives. It is an exclusive membership program that uses AI for personalization, offering comprehensive services and expanding online sales. The app includes AI recommendations; real-time marketing technology (martech) engagement, and cross-selling FET Digital Services. As a result of this project, cross-selling revenue has increased to TWD1.19 billion and a lifetime value of TWD10,561 per user.
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
Chunghwa Telecom Comprehensive Cloud Transformation, Pioneering a Sustainable AI New Era
Chunghwa Telecom Company Limited | Taiwan
In response to the accelerating trend of enterprise transformation, wave of AI applications, and global environmental, social, and governance (ESG) sustainability concept, Chunghwa Telecom is actively promoting digital transformation (DX). All cloud services and enterprise DX are now built upon a robust network infrastructure. The datacenters are interconnected with high-speed fiber networks combined with numerous services, such as submarine cables, HiNet, HiLink, and multicloud exchange, creating a fast, stable, and extensive network foundation through 4G and 5G technology. The multicloud management platform (CMP) effectively achieves multicloud governance, researches and innovates in the field of cloud financial operations (FinOps) to assist enterprises in managing the big three public clouds resources, monitoring performance, and controlling cost expenditures. As a result of this initiative, batch processing efficiency has improved by 29.28%.
BEST IN FUTURE OF INDUSTRY ECOSYSTEMS
Insurance Blockchain Consortium
Cathay Century Insurance Company Limited | Taiwan
In response to the evolving demands of the post-COVID-19 pandemic financial market, Cathay Century Insurance has spearheaded a collaborative initiative to drive innovation in the insurance sector. Recognizing the increasing need for digital solutions, the company, along with 14 leading domestic property and casualty insurers, has established the first-of-its-kind "Insurance Blockchain Consortium" in Taiwan. This consortium harnesses the power of Hyperledger Fabric, a secure and permissioned blockchain platform. The consortium leverages the core strengths of blockchain technology, including real-time data exchange, immutability, and anonymity, to foster a secure and transparent environment for data sharing among consortium members. As a testament to its success, the consortium has facilitated a cumulative settlement value exceeding US$4 million since its launch in 2023.
BEST IN FUTURE OF TRUST
Managed Extended Detection and Response System of Taiwan Life Insurance
Taiwan Life Insurance | Taiwan
By introducing the "Managed Extended Detection and Response System", Taiwan Life has leveraged the benefits of centralized security product integration and established a mechanism for collaboration between external security experts and internal security personnel to shorten incident detection and response time. This project effectively speeds up information security detection and response time, accelerating the response time of information security incident investigation from 1 week to 1 day and reducing the overall manpower needed from seven man-days to only one. Based on the 128 incidents Taiwan Life investigated and handled in 2023, the project could save approximately TWD3.78 million. Furthermore, the system has reduced attack duration by an average of 65%, sped up threat tracking and investigation by 54%, and improved detection and response time by 70%.
BEST IN FUTURE OF WORK
SKFH Group AI-Empowered as a Service Platform
Shin Kong Financial Holding Company Limited (SKFH) | Taiwan
The SKFH Group AI-Empowered As-A-Service Platform functions as an AI brain of SK Group, facilitating the AI-driven transformation of subsidiaries in the fields of insurance, banking, securities, and investment. It integrates leading AI technologies and enables SKFH’s digital transformation (DX) to be more innovative, agile, and effective. SKFH’s AI platform fosters seamless human-AI collaboration for a future-ready working model that is employed over 40 AI models and 60 application scenarios and has reimaged business journeys with AI-enabled operating procedures across channels. At the moment, over 200 AI champions (SPARK Heroes Program) have been developed via this SKFH AI-empowered platform with project-based training and AI-agenda workshops upgrade to their AI knowledge, literacy, and sense of risk management. SKFH has now streamlined the group compliance process, resulting in a significant productivity increase of 66.7%.
SPECIAL AWARD FOR DIGITAL INNOVATION
Innovative Marketing Intelligence using GenAI
LITEON TECHNOLOGY | Taiwan
The external database (xDB) project has made remarkable strides in automating the collection and processing of external data and reports, establishing a true data-driven decision-making workflow: data → information → intelligence → action. This project implemented an advanced modular architecture that integrates robotic process automation (RPA) and the latest generative AI (GenAI) technology. This allows xDB to seamlessly gather and unify various external data sources, including industry market trends, corporate financial reports, policy regulations, and financial news, into automated workflows, ensuring that the data is timely, accurate, and complete. Notably, the time required to process information has dramatically decreased: financial data collection, which used to take 2–3 hours manually, now takes less than 2 minutes through automation. The xDB project also ensures that employees can rapidly gain crucial market insights and trends.
SPECIAL AWARD FOR SUSTAINABILITY
From Mobile to Mobility: Telecom Tech Boosts ”MyCharge” EV Charging Service, Promoting Taiwan Low-Carbon Environment
Taiwan Mobile Company Limited | Taiwan
Taiwan Mobile has developed the "Taiwan Mobility" strategy to extend the carbon reduction efforts to the mobility market. A key initiative is "MyCharge", a one-stop electric vehicle (EV) charging station service, leveraging extensive telecom user operations experience and big data to intelligently select optimal locations for EV charging stations. This comprehensive service includes custom analysis, planning, operations, and customer support. Adapting to Taiwan’s geographical and environmental factors and EV owners’ lifestyle, Taiwan Mobile focuses on destination and smart charging services to enhance convenience and usage rates, as well as promoting the adoption of EVs in Taiwan. With MyCharge serving 18,000 EV owners, which forms 31% of Taiwan’s EV owners, the total carbon emission reduction from December to June is estimated to be at 25,269 tons of CO2e when compared with the same number of gasoline vehicle owners.
SPECIAL AWARD FOR SMART CITIES — BEST IN CITIZEN WELL-BEING
Big Data & 5G AIoT Smart System for Drug Abuse Prevention and Counseling Technology-assisted Counseling and Automatic High-Risk Warning for Drug Addicts
Department of Substance Abuse Control and Prevention, Kaohsiung City Government | Taiwan
The DSACP focuses on guiding individuals to overcome drug addiction as its core mission. It is the first in the nation to establish the Big Data and 5G AIoT Smart System for Drug Abuse Prevention and Counseling. This system transforms traditional counseling methods, surpasses the limitations of manual social services, and establishes a big data and AI analysis radar chart of risk and protective factors, allowing for grasping counseling directions and anticipating risk trends. Integrated with the pioneering multidimensional technology pedigree chart, it uses API interfacing with automated matching of household registration data to detect hidden risks within household members across individual cases. Supplemented by location-based services (LBS) predictive analysis of high-risk areas for drug-related activities, it strengthens inspections in hotspots and prevents vulnerabilities in weak areas, thereby enhancing the effectiveness of drug abuse prevention and decreasing recidivism.
SPECIAL AWARD FOR SMART CITIES — BEST IN DIGITAL POLICIES
City Environmental Governance: AI Environmental Pollution Recognition System
Department of Environmental Protection, Taoyuan City Government | Taiwan
To build a more sustainable city, the Taoyuan City government used machine and deep learning technologies to develop the AI Environmental Pollution Recognition System. Consisting of seven subsystems and three Internet of Things (IoT) platforms, it is the first of its kind in the world and ensures air and water quality, public sanitation, and vehicle noise control. Significant improvements have been seen in environmental quality, with the system saving 29,000 man-hours in manpower, increasing inspection efficiency by 55%, and reaching 97% in resident satisfaction. In addition, PM2.5 has been reduced by 228 tons, carbon monoxide (CO) by 62 tons, hydrocarbon (HC) by 4 tons, and carbon by 137 tons.
Thailand
FUTURE ENTERPRISE OF THE YEAR
FINNIX: AI-Powered Lending Platform that Transforms Almost 1M Underbanked People’s Lives with Unrivalled Customer Experience
MONIX Co., Ltd. | Thailand
FINNIX is a financial platform designed to enhance financial inclusion through advanced ML and AI. FINNIX was created to address 5 major pain points hindering people access to funds: low approval rates from traditional banks, long waiting times for approval, excessive documentation requirements, complex application processes, and high interest rates from loan sharks. MONIX harnesses key digital technologies to continually enhance and optimize operations, with a data-driven culture promoting collaboration and knowledge exchange across teams. As of December 2023, MONIX has disbursed over 26 billion Baht in loans, benefiting more than 920,000 underbanked individuals, creating over 60,000 job opportunities, and maintaining a single-digit nonperforming loan (NPL) rate.
CIO/CDO OF THE YEAR
Kacha Chotchaisatit
UOB Thailand | Thailand
Kacha initiated and transformed the company’s operating model with the development of a business intelligence platform to identify business opportunities, enhance sales productivity, and help our customers for their financial well-beings. Kacha led the transformation by introducing "Anytime and Anywhere and Any Channel" as the key strategy to connect our employees, channels, things, applications, processes, and customers seamlessly. The platform was designed to pursue the shift of changing customer’s behavior by integrating all channels to deliver best-in-class omni-channels service solution that addresses customer’s needs and meets their higher expectations. This initiative has been pivotal for UOB Thailand to continue its performance: 3,644 Baht million (+39%) year-over-year (YoY) total operating income; 34,759 Baht million (+5%) YoY deposit balance; 42,014 Baht million (+7%) YoY lending balance.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
Kept by Krungsri: Digital Wealth Platform for Younger Generation
Bank of Ayudhya Public Company Limited | Thailand
Krungsri strengthens its commitment to providing simplified financial services through its "Make Life Simple" strategy, focusing on digital banking leadership with the launch of "Kept by Krungsri", tailored for the digital-savvy younger generation. Kept has also partnered with Finnomena, an independent brokerage providing access to over 1,000 mutual funds from 22 asset management companies in Thailand. By integrating their specialized software development kits (SDKs) into the Kept application, customers can purchase mutual funds directly within the Kept application. This integration simplifies the investment process, offering users the convenience of managing their portfolios seamlessly in one place, while allowing them to monitor their assets under management (AUM) across savings and investments. As a result of this partnership, there has been a double-digit total AUM growth and 122% investment AUM growth in just 5 months.
BEST IN FUTURE OF ENTERPRISE INTELLIGENCE
The 1: Pioneering Customer Loyalty through Data-Driven Intelligence
The 1, Central Group | Thailand
The 1's "Pioneering Customer Loyalty Through Data-Driven Intelligence" embodies its commitment to leveraging data and technology to redefine customer loyalty and engagement. By integrating advanced data analytics and AI-driven insights, The 1 has achieved 30% increase in customer engagement and 25% improvement in operational efficiency. Furthermore, response to market changes has increased by 40% because of real-time data insights and predictive analytics from its unified data platform and single view of customer (SVOC), allowing swift adaptation to customer preferences and market dynamics.
BEST IN FUTURE OF INDUSTRY ECOSYSTEMS
Central Digital Ecosystem
Central Retail Corporation Public Company Limited | Thailand
CRC Retailligence strategy is an initiative that leverages a comprehensive digital ecosystem powered by data and AI to enhance customer experiences. With a network of over 40 partners across financial services, marketplaces, social media, and loyalty programs, this robust ecosystem enhances the company’s offerings and creates an enhanced shopping experience – utilizing data insights and AI tools – through partnerships with services and platforms. As a result of this initiative, collaboration with partners and leveraging their expertise enabled the cocreation of innovative solutions – reducing the time to develop new products and services by 30% – and centralized inventory management, reducing excess stock by 15%. Furthermore, partnerships with ride-hailing companies led to 20% reduction in delivery costs compared with in-house logistics.
BEST IN FUTURE OF OPERATIONS
AI-Driven Sugarcane Harvest Monitoring
Mitr Phol Sugar Group | Thailand
Mitr Phol Sugar Group’s "AI - Sugarcane Harvest Monitoring" project revolutionizes agricultural operations using advanced technology. This system leverages satellite imagery and AI algorithms to precisely monitor sugarcane fields, identifying harvesting stages across vast areas, thus enhancing strategic planning and supply chain management. This AI solution significantly improves operational efficiency, reducing the time for satellite image analysis from over a week to just three days. By integrating human expertise, the system’s accuracy increases from 95% to an impressive 98.7%, surpassing global industry standards and setting a new benchmark in precision agriculture. The project has also successfully reduced the loss of harvested sugarcane to competitors from 5% to 2.4%, translating into a financial gain of approximately 360 million Baht (around US$10 million).
SPECIAL AWARD FOR SUSTAINABILITY
WATT’S UP – EV Bike Ecosystem
KASIKORNBANK PCL | Thailand
WATT’S UP application is a digital platform focused on promoting and supporting the adoption of electric motorcycles (EV bikes) in Thailand. Developed by KASIKORNBANK to facilitate the transition toward cleaner and more sustainable transportation, WATT’S UP aims to be a comprehensive solution for both consumers and businesses. WATT’s UP serves as a crucial initiative in Thailand’s move toward sustainable transportation by making electric motorcycles more accessible and appealing to a broad audience. It leverages digital technology to provide comprehensive services, promote environmental benefits, and foster a community of eco-conscious users. By promoting the use of electric motorcycles, WATT’S UP contributes to reducing air pollution, including harmful emissions such as particulate matter (PM) 2.5.
Regional Winners
BEST IN FUTURE OF CONNECTEDNESS
Advanced Meter Infrastructure on Cloud
CLP Power Hong Kong Limited | Hong Kong
CLP Power Hong Kong Limited has initiated a groundbreaking transition to facilitate Hong Kong's metamorphosis into a Smart City. Their Advanced Meter Infrastructure on Cloud is an essential segment of the smart grid, offering customers detailed, real-time electricity usage information, fostering sustainable community development and setting a new standard in the utility sector.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
CDL Homes Sales (CHS) Suite
City Developments Limited | Singapore
CHS by CDL offers an integrated home-buying experience. Essential during COVID-19, it transitioned the home buying process online, optimizing balloting and leveraging digital technologies like remote signatures. Automating processes minimized errors, making CHS a unique, pioneering developer-led platform in Asia, with insightful sales strategies.
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
AIA’s Journey to Modern Digital Infrastructure
AIA | Hong Kong
With the industry-leading cloud adoption rate, AIA is spearheading the digital transformation in the financial sector. Its innovative Technology, Digital, and Analytics program ensures expedited market strategies and superior customer satisfaction, establishing AIA as the pinnacle of modern digital infrastructure.
BEST IN FUTURE OF INDUSTRY ECOSYSTEMS
Leading Innovation in Filipino MSME Supply Chain Financing
Union Bank of the Philippines | Philippines
UnionBank unveils the groundbreaking Financial Supply Blockchain in the Philippines, facilitating easier credit avenues for MSMEs and vulnerable sectors. Through innovative blockchain technology and a distinctive credit approach, the bank mitigates risks and forges ahead with Supply Chain Financing. By year-end 2023, it aims to encompass nearly 200 supply chain ecosystems and skyrocket MSME loan disbursements to Php1 billion monthly, a substantial leap from its 2021 baseline.
BEST IN FUTURE OF INTELLIGENCE
Harnessing BRIBRAIN to Enhance Effectiveness and Efficiency of BRI’s Marketing Agents
PT Bank Rakyat Indonesia Tbk | Indonesia
PT Bank Rakyat Indonesia utilizes advanced analytics to bolster the productivity and effectiveness of its marketing agents. The BRIBRAIN system has already seen success, improving agent quality, increasing productivity, and enhancing customer acquisition through targeted, data-driven initiatives, substantially contributing to the bank's growth and reputation.
BEST IN FUTURE OF OPERATIONS
RGTSU Digital Transformation (DX)
Petroliam Nasional Berhad (PETRONAS) | Malaysia
PETRONAS is spearheading a shift towards market-driven business strategies with RGTSU, fostering business agility through digital innovations. This transformation aims to create sustainable value, promoting seamless integration and innovative approaches that ensure the company's growth and resilience in the energy sector.
BEST IN FUTURE OF TRUST
Comprehensive Cybersecurity Defense System
New Taipei City Government | Taiwan
The New Taipei City Government initiates a comprehensive cybersecurity defense system to strengthen protection against cyber threats. A unified and multilayered defense mechanism is established, enhancing cybersecurity across governmental subunits. The system aims to create a secure Smart City using people-centric technology to ensure uninterrupted information flow and establish a secured and reliable information operational environment for citizens' lives.
BEST IN FUTURE OF WORK
Central Career Metaverse: Ultimate Candidate Experience for the Next-Gen Talent
Central Retail Corporation Public Company Limited | Thailand
Central Retail's Career Metaverse transforms recruitment, blending the offline and online realms to offer an innovative and immersive recruiting experience. Complying with international PDPA standards, the platform witnessed a significant surge in traffic and unique applications. This initiative represents a dynamic approach to recruitment, adapting swiftly to market fluctuations and fostering a rich, diverse, and inclusive talent pool.
CEO OF THE YEAR
Manish Bhai
UNO Digital Bank | Philippines
Manish Bhai brought UNO Digital Bank to life by being steadfast and aggressive in chasing opportunities to fund, obtain regulatory licensing approvals, and commence bank operations. By the end of May 2023, the UNO mobile app has signed 350,000 customers and UNO Digital Bank has grown from 5 to 110 employees across three offices (Singapore, Manila and Bangalore, India), representing 500 years of combined experience to innovate and bring to life products in its pipeline.
CIO/CDO OF THE YEAR
Li Chengjie
Inner Mongolia Mengniu Dairy (Group) Co., Ltd. | China
Ms. Li Chengjie, Chief Digital Officer of Mengniu Group, has championed the integration of advanced technology in business, leading to transformative results. Mengniu's Smart factory has improved efficiency fourfold, and AI has enhanced forecast accuracy by 75%. Furthermore, the company has established new competitive barriers and drives the second curve of growth. AI-driven consumer service platform has achieved a tenfold boost in efficiency, offering significant value-added services and setting new industry standards.
CIO/CDO OF THE YEAR
George Wang
Singapore Airlines | Singapore
George Wang's leadership in Singapore Airlines' IT Division has fostered unparalleled innovation. The Organization Climate Survey highlighted a 15 percentage point advantage in innovation culture over Singapore's norm. George's forward-thinking strategies ensure Singapore Airlines remains agile and innovative, setting the stage for future growth.
CIO/CDO OF THE YEAR
Jorge Silveira
Virtus Health | Australia
Jorge Silveira led the development of an information security feature for Virtus Health’s Precision Fertility Digital Platform (PFDP) to help preserve the anonymity of biological item donors within the global fertility market while adhering to various legal jurisdiction requirements for the management of donor information. Using Data Capture Experts’ DC2Vue which is equipped with an automated support system that helps to record and process donor and recipient records while adding an additional layer of personalization, PFDP helped gain for Virtus Health unprecedented leaps in patient security and privacy.
FUTURE ENTERPRISE OF THE YEAR
GAC Digital Accelerator (GDA) 1.0 Program
GAC Group | China
Launched in 2020, the GAC Group Digital Accelerator Program 1.0 (GDA 1.0) is a strategic digital transformation initiative. Over three years, it rolled out 130+ projects, leveraging GAC Cloud. The program contributed to the 17 billion RMB in digital economic gains, streamlined automobile finance scaling to 46 billion RMB, and expanded mobile travel users in the Greater Bay Area to 18 million. Additionally, GAC Cloud and the Big Data Platform achieved 3 quadrillion computations per second and 200PB storage capacity.
FUTURE ENTERPRISE OF THE YEAR
Mox
Mox Bank Limited | Hong Kong
Mox Bank Limited has set a global benchmark in digital banking from Hong Kong, introducing a cloud-native virtual bank that collaborates with fintech providers. This innovation has facilitated a stable, secure, and rapid release of new features, enhancing customer experiences and banking security.
SPECIAL AWARD FOR DIGITAL INNOVATION
Building a cloud system for joint use of information resources
Suwon City Hall | South Korea
Suwon City has promoted digital innovation by establishing a cloud-based public institution–integrated business service for public institutions to improve work efficiency and collaboration for major public institutions. The project contributed to the creation of a scientific decision-making environment and data-based real-time communication between local governments and public institutions. Through this project, our team provides an integrated monitoring service through the automatic collection of target information by integrating private cloud-based infrastructure, and through this standardization of work, we have saved 11.7 billion won in budget. In addition, work efficiency was improved by reducing work processing time by simplifying budget and settlement work processing and strengthening information security by introducing certified security products.
SPECIAL AWARD FOR DIGITAL NATIVE BUSINESS
Digital Bank WeBank Supporting the High-Quality Development of Digital Economy
WeBank Company Limited (WeBank) | China
WeBank Co., Ltd., China's premier digital bank, champions technology-driven innovation. For over eight years, it has prioritized R&D in cutting-edge technologies such as artificial intelligence, blockchain, cloud computing, and big data. This technological prowess has enabled WeBank Co., Ltd. to offer specialized financial services to a broad audience, enhancing service efficiency and customer experience while reducing costs and risks. This approach paves the way for sustainable, high-quality inclusive finance.
SPECIAL AWARD FOR DIGITAL RESILIENCY
Project Resilient Horizons
Taiwan Mobile Co., Ltd | Taiwan
Taiwan Mobile's Digital Transformation strategy effectively navigates the challenges of the COVID-19 pandemic, ensuring business continuity and promoting remote work. The strategy includes a robust information security architecture, globally distributed talent deployment, and skill-oriented centers of excellence. A "home agent" system enables customer service agents to operate remotely, preserving operational stability during peak pandemic times. Taiwan Mobile's DX strategy demonstrates innovative thinking, resilient adaptation, and effective crisis management.
SPECIAL AWARD FOR SMART CITIES - BEST IN CITIZEN WELLBEING
myENV Mobile App
National Environment Agency | Singapore
The myENV Mobile App, developed by the National Environment Agency, offers a unified platform integrating information from NEA, PUB, and SFA. This app provides real-time updates on the environment, water services, and food safety, promoting transparency, enabling timely activity planning, and fostering environmental responsibility among citizens.
SPECIAL AWARD FOR SMART CITIES - BEST IN CONNECTED CITY
New Taipei City 5G Smart Pole Project
New Taipei City Government | Taiwan
New Taipei City Government adopts a co-management approach to establish 5G smart poles as urban development infrastructure. Regulations are formulated to promote and apply smart poles, completed in city hall vicinity, commercial districts, and smart industrial parks. The project introduces 5G micro basestations, contributing to a sustainable urban and rural environment. The goal is to extend these efforts citywide, creating a people-centered and livable smart environment through technology.
SPECIAL AWARD FOR SMART CITIES - BEST IN DIGITAL POLICIES
119 High-Performance Dispatch System
Taipei City Government | Taiwan
The Taipei City Fire Department's 119 High-Performance Dispatch System optimizes functions such as report reception, dispatching, command and control, and GIS mapping. It uses SMS messages for GPS location assistance in emergencies with unclear addresses. Mobile devices aid vehicle positioning, disaster scene data inquiries, control, and image transmission. The cloud-driven mobile dispatch module enables report reception and case-control through 4G networks, integrating open data for effective disaster rescue information.
SPECIAL AWARD FOR SUSTAINABILITY
Digital and R&D initiatives
ITC Limited, PSPD (Paperboards and Specialty Papers Division) | India
ITC Limited, PSPD, leads the way in adopting a digital culture since 2019. Digitization of data, IoT sensors, and automation in nurseries enhance economic, environmental, and social impact. Mobile apps streamline operations, from sapling bookings to FSC documentation, embracing technology for sustainable practices.
Asia Pacific 2023 Winners
View photos of Asia Pacific Regional Winners honored during the 2023 IDC DX Summit and Future Enterprise Awards.
View All photos of past winners
Australia and New Zealand
CIO/CDO OF THE YEAR
Jorge Silveira
Virtus Health | Australia
Jorge Silveira led the development of an information security feature for Virtus Health’s Precision Fertility Digital Platform (PFDP) to help preserve the anonymity of biological item donors within the global fertility market while adhering to various legal jurisdiction requirements for the management of donor information. Using Data Capture Experts’ DC2Vue which is equipped with an automated support system that helps to record and process donor and recipient records while adding an additional layer of personalization, PFDP helped gain for Virtus Health unprecedented leaps in patient security and privacy.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
Enterprise One
Optus | Australia
EnterpriseOne (E1) is a portal for customers to view and manage all their Optus products and services. Optus’ intention is to improve and increase the end-to-end customer experience across all lines of business, with the goal to achieve 90% portal adoption over the next three years. Optus embarked on this project leveraging microservice-based integration complying with TM Forum open APIs to enable automation and creating the infrastructure that will enable to support future third-party integrations among others.
BEST IN FUTURE OF OPERATIONS
Data Transformation to Total Airport Management
Auckland Airport | New Zealand
To keep trade and travel flowing during the pandemic and optimize their data and technology in helping their people and airports work smarter and better, Auckland Airport launched Total Airport Management which transformed their operations from day-of-operations planning and coordination into a smart system that enables future planning and prediction. The project did not only replace their aging data infrastructure but focused on data services and how these drive impact in creating a sentient airport that can self-heal and respond to issues with optimized customer experience.
BEST IN FUTURE OF TRUST
Digital Future Aotearoa
Digital Future Aotearoa | New Zealand
The Digital Future Aotearoa (DFA) project actively enables the rangatahi (young people) and whānau (families) to thrive through the promotion of social inclusion, learning opportunities, and bringing those currently excluded to embrace and share their culture with mutual support networks. DFA provides access to a device, how to use and fix it, as well as develop the coding, problem-solving, teamwork, project management, and refurbishment skills of the tamariki (children). DFA embodies the importance and positive impacts of new measures of trust, not just cyberattack prevention, but also customer and stakeholder experiences, empathy at scale, and reliability outside of data security.
SPECIAL AWARD FOR SUSTAINABILITY
Real-time Insights for Sustainable Impact
Auckland Council | New Zealand
Auckland Council’s Real-time Insights for Sustainable Impact is an IoT-based project to provide data-driven sustainability outcomes for the region. It includes solutions to monitor stream pollution levels, help reduce Kauri tree dieback, and send notifications on predator trap activations. It uses a variety of network connectivity options, self-healing data network and open-source codes. Positive reception has resulted in dozens of projects in the pipeline for Auckland Council to help other councils, communities and private organizations create technology-based solutions for making better environmental decisions.
China
FUTURE ENTERPRISE OF THE YEAR
GAC Digital Accelerator (GDA) 1.0 Program
GAC Group | China
Launched in 2020, the GAC Group Digital Accelerator Program 1.0 (GDA 1.0) is a strategic digital transformation initiative. Over three years, it rolled out 130+ projects, leveraging GAC Cloud. The program contributed to the 17 billion RMB in digital economic gains, streamlined automobile finance scaling to 46 billion RMB, and expanded mobile travel users in the Greater Bay Area to 18 million. Additionally, GAC Cloud and the Big Data Platform achieved 3 quadrillion computations per second and 200PB storage capacity.
CIO/CDO OF THE YEAR
Li Cheng Jie
Inner Mongolia Mengniu Dairy (Group) Co., Ltd. | China
Ms. Li Chengjie, Chief Digital Officer of Mengniu Group, has championed the integration of advanced technology in business, leading to transformative results. Mengniu's Smart factory has improved efficiency fourfold, and AI has enhanced forecast accuracy by 75%. Furthermore, the company has established new competitive barriers and drives the second curve of growth. AI-driven consumer service platform has achieved a tenfold boost in efficiency, offering significant value-added services and setting new industry standards.
BEST IN FUTURE OF CONNECTEDNESS
Baowu Industrial Internet Platform XIN 3PLAT
China Baowu Steel Group Corporation | China
In 2021, Baosight Software launched the BaolianDeng platform, revolutionizing operations at China Baowu with an infrastructure that integrates data aggregation and comprehensive services. This platform harnesses big data, cloud computing, AI, and microservices, allowing seamless equipment connectivity, data sharing, knowledge accumulation, and online business execution. Significantly boosting processing efficiency and service capabilities, it extends across all Baowu steel manufacturing bases and other enterprises, generating over RMB200 million in revenue.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
ArGo Precisive Service Project
Bank of China Software Center | China
This project delivered a bespoke service solution for the financial industry, focusing on enhancing customer experience through intelligent and digital strategies. It drove a customer-centric digital transformation (DX), culminating in 5 papers, 72 patent applications, and over 60 tool platforms. The project improved efficiency for 40,000 employees, boosting productivity by 25%. In 2022, it handled 453 million customer interactions, with a service transaction value exceeding 126 billion, leading to a 6.3% increase in marketing conversion and a 6.34% rise in customer satisfaction.
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
Sinopec Data Service Platform
China Petrochemical Corporation | China
Embracing a "cloud-first" approach and leveraging big data technology, the company developed a data service platform offering comprehensive features like data collection, processing, governance, and security. This platform centralizes and monetizes data, offering shared services to headquarters and enterprises, enhancing data analysis and usage. It also underpins Sinopec's data hub ecosystem, involving government, partners, and social groups.
BEST IN FUTURE OF INDUSTRY ECOSYSTEMS
K8m Alliance Chain
Great Wall Motor | China
The Konsortium Alliance Chain, developed by Great Wall Motor, is a blockchain-based automotive industry platform integrating One Data and Web3.0 technologies. It fosters digital identity and collaboration across the industry, offering a secure, reliable, and collaborative environment for various partners like manufacturers, suppliers, dealers, and financial institutions. This facilitates trust, efficiency, and mutual benefits among members, driving cost reduction and business growth.
BEST IN FUTURE OF INTELLIGENCE
Mengniu AISM Platform
Inner Mongolia Mengniu Dairy (Group) Company Limited | China
Mengniu's AI Service Management (AISM), a pioneering dairy sector initiative, leverages a large language model for digital transformation. This comprehensive AI system, covering scenarios like AI nutritionists and customer service, enhances enterprise efficiency and cuts costs in R&D, marketing, HR, and finance. Externally, it offers accessible nutritional health services, slashing consultation costs significantly. AISM is expected to boost work efficiency in certain areas by over 50%.
BEST IN FUTURE OF OPERATIONS
Cloud-Native Intelligent Operations Platform
Chery Jaguar Land Rover | China
Chery Jaguar Land Rover's integration of traditional manufacturing with intelligent technologies sets a new intelligent manufacturing standard in the automotive industry. Embracing industrial internet, cloud computing, and big data, the company achieves seamless integration of humans, machines, and networks. With core systems cloud-based, it efficiently manages orders, manufacturing, quality, logistics, and traceability, resulting in a 10% cost reduction and significant efficiency gains in accounting, procurement, and material management. This transformation marks a key milestone in their digitalization journey.
BEST IN FUTURE OF WORK
Intelligent Inspection System of Distribution Network UAV Based on Cloud-Side Collaboration
Electric Power Research Institute of State Grid Hunan Electric Power Company Limited | China
State Grid Hunan Electric Power Company Limited, embracing "industry-digital integration," IoT, and AI analysis technologies, has advanced its UAV cloud-side cooperative intelligent defect detection. Launched in September 2021, this initiative is now implemented across 14 municipal companies in Hunan, covering over 3,000km of drone inspection and 60,000 towers. As of January 2023, it has generated over RMB30 million in business. This innovation reduces defect identification from a month to minutes and doubles the defect discovery rate from 35% to 70% compared to manual inspections.
SPECIAL AWARD FOR DIGITAL INNOVATION
McDonald's App Innovative Digital Gameplay
McDonalds China | China
McDonald's China focuses on digital innovation, enhancing customer experiences and business growth through digital ordering and member services. In 2020, they launched new apps and mini programs, creating an omni-channel customer reach and boosting their digital business. The company also invests in VR and AR technologies for interactive brand experiences via headsets and apps, improving engagement and monetization. As of August 2023, digital sales contribute over 90% to their revenue, with over 100 million app downloads and industry-leading digital user experience and net promoter scores.
SPECIAL AWARD FOR DIGITAL NATIVE BUSINESS
Digital Bank WeBank Supporting the High-Quality Development of Digital Economy
WeBank Co., Ltd. | China
WeBank Co., Ltd., China's premier digital bank, champions technology-driven innovation. For over eight years, it has prioritized R&D in cutting-edge technologies such as artificial intelligence, blockchain, cloud computing, and big data. This technological prowess has enabled WeBank Co., Ltd. to offer specialized financial services to a broad audience, enhancing service efficiency and customer experience while reducing costs and risks. This approach paves the way for sustainable, high-quality inclusive finance.
SPECIAL AWARD FOR DIGITAL RESILIENCY
LCFC Supplier 360 Risk Management System
LCFC (Hefei) Electronics Technology Company Limited | China
The LCFC Supplier 360 Risk Management System is a comprehensive solution that leverages AI technologies for efficient risk identification and management in supply chains. It systematically gathers information, identifies risks, and triggers alerts using a professional risk warning model. This system generates risk reports for closed-loop management, acting as a communication link between LCFC and its suppliers. It enhances supply chain resilience and sustainability by timely monitoring and mitigating supplier risks. With capabilities for real-time analysis, early prediction, and scientific decision-making, the system reduces manual information collection and significantly boosts operational efficiency.
SPECIAL AWARD FOR SMART CITIES - CITIZEN WELLBEING
Handling Affairs Without Leaving the Islands in Zhoushan (Grassroots Government Services)
Zhoushan Municipal Government Service Office | China
Zhoushan's initiative, "Handling Affairs Without Leaving the Islands," drives government service digitization and equalization. It includes seven sub-scenarios, offering 220 government services through self-service terminals at convenience stations. This encompasses critical areas like public security and real estate. Facilitating inter-provincial handling, it boasts an 85% local handling rate and significantly improves efficiency in remote island services by over 80%.
SPECIAL AWARD FOR SMART CITIES - CONNECTED CITY
Shanghai Jinshan District AI Xinye Platform
Shanghai Jinshan Urban Operation and Management Center | China
The Jinshan AI Xinye Platform addresses urban governance challenges like disjointed management, resource allocation inflexibility, slow event detection, and manual inefficiency. Integrating 20,000 surveillance channels across various departments, it merges AI with sectors like water management, urban planning, and health. The platform uses 16 algorithms for issues like flood detection and parking violations, improving algorithm accuracy from 65–85%, with some exceeding 95%.
SPECIAL AWARD FOR SMART CITIES - DIGITAL POLICIES
Data Management Service Project
Dalian Municipal Bureau of Business Environment Construction | China
This project in Dalian focuses on enhancing big data foundations and open capabilities, boosting data support for government services, urban governance, and industry services. Central to this is a comprehensive big data platform incorporating data from over 70 departments, aiming for over 95% in standardized governance and data output, and over 90% in data timeliness. The platform supports comprehensive data traceability across multiple departments and business scenarios, significantly improving governmental information supply and service capabilities.
SPECIAL AWARD FOR SUSTAINABILITY
Ping' An Forest Carbon Sequestration Remote Sensing Index Insurance
China Ping' An Property Insurance Company Limited | China
The Ping' An Forest Carbon Sequestration Remote Sensing Index Insurance is an innovative service that secures the economic value of forest carbon sequestration. Using satellite remote sensing, it converts forest loss from disasters into carbon sink loss, offering broader coverage than traditional forest insurance. This service aids in resource rescue, carbon removal, and ecological restoration post-disaster. Employing remote sensing and AI algorithms, it evaluates
Hong Kong
FUTURE ENTERPRISE OF THE YEAR
Mox
Mox Bank Limited | Hong Kong
Mox Bank Limited has set a global benchmark in digital banking from Hong Kong, introducing a cloud-native virtual bank that collaborates with fintech providers. This innovation has facilitated a stable, secure, and rapid release of new features, enhancing customer experiences and banking security.
CIO/CDO OF THE YEAR
Christian Piccardi
Mox Bank Limited | Hong Kong
Under Christian Piccardi's stewardship, Mox Bank Limited has innovated banking services in Hong Kong. Piccardi introduced a range of groundbreaking services, including instant credit transfers and flexible time deposits, redefining banking convenience and customer service.
BEST IN FUTURE OF CONNECTEDNESS
Advanced Meter Infrastructure on Cloud
CLP Power Hong Kong Limited | Hong Kong
CLP Power Hong Kong Limited has initiated a groundbreaking transition to facilitate Hong Kong's metamorphosis into a Smart City. Their Advanced Meter Infrastructure on Cloud is an essential segment of the smart grid, offering customers detailed, real-time electricity usage information, fostering sustainable community development and setting a new standard in the utility sector.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
Empowering Travelers Through Technology
Trip.com | Hong Kong
Trip.com revolutionizes the travel experience with its AI-enhanced mobile app. This platform not only personalizes travel content but significantly accelerates case-resolution efficiency, adapting seamlessly to the increasing user engagement in Hong Kong, thus fostering an informed and connected traveler community.
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
AIA's Journey to Modern Digital Infrastructure
AIA | Hong Kong
With the industry-leading cloud adoption rate, AIA is spearheading the digital transformation in the financial sector. Its innovative Technology, Digital, and Analytics program ensures expedited market strategies and superior customer satisfaction, establishing AIA as the pinnacle of modern digital infrastructure.
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
AXA Cloud Transformation Program
AXA Hong Kong and Macau | Hong Kong
AXA is sculpting a shared digital future with its Cloud Transformation Program. The initiative focuses on customer-first approaches, fostering a seamless transition from legacy systems to modern digital ecosystems. This transformation has accelerated cloud adoption rates and significantly curtailed costs.
BEST IN FUTURE OF INDUSTRY ECOSYSTEMS
Global Shipping Business Network Collaborates with COSCO SHIPPING, OOCL, and SICIT to Enhance Safe Transportation of Chemical Cargo
Global Shipping Business Network | Hong Kong
The Global Shipping Business Network, in collaboration with industry giants, is revolutionizing the safety and efficiency in shipping through blockchain technology. This initiative promises verified and secure sharing of transport safety certificates, mitigating risks associated with traditional methods and ushering in a new era of reliability in the shipping industry.
BEST IN FUTURE OF INTELLIGENCE
Dashboard Control Room
DBS Bank (Hong Kong) Limited | Hong Kong
DBS Bank (Hong Kong) Limited is fostering a data-driven culture within its ranks. The Dashboard Control Room initiative leverages advanced analytics and visualization tools, enabling employees to make informed decisions, thus augmenting productivity and business outcomes.
BEST IN FUTURE OF WORK
Hospital Command Centre
Hospital Authority | Hong Kong
The Hospital Authority's Hospital Command Centre is at the forefront of smart hospital development, utilizing data-driven technology to enhance operational efficiency and patient outcomes. The pilot project at Queen Elizabeth Hospital has already showcased significant improvements in patient processing times.
SPECIAL AWARD FOR DIGITAL-NATIVE BUSINESS
Livi Business (SME Banking)
Livi Bank Limited | Hong Kong
Livi Business is redefining SME banking with its innovative approach. Providing quick, transparent, and digital financial services, it has shown remarkable growth since its inception, catering to the unique needs of SME entrepreneurs and fostering a new age of banking convenience.
SPECIAL AWARD FOR SMART CITIES - CITIZEN WELL-BEING
HA Go
Hospital Authority | Hong Kong
Hospital Authority's mobile app, HA Go, is empowering Hong Kong citizens to manage their health digitally. From remote consultations to digital medical certificates, the app stands as a one-stop solution for healthcare management, fostering a new era of patient-centric healthcare.
SPECIAL AWARD FOR SUSTAINABILITY
Advanced Meter Infrastructure on Cloud
CLP Power Hong Kong Limited | Hong Kong
CLP Power Hong Kong Limited is leading the charge in sustainable energy provision in the Asia-Pacific. Through its Advanced Meter Infrastructure on Cloud project, it focuses on decarbonization and digitalization, facilitating a transition to smart city infrastructure with an emphasis on energy conservation and enhanced supply reliability.
India
FUTURE ENTERPRISE OF THE YEAR
Times Special
Bennett, Coleman and Co. Ltd. (BCCL) | India
Bennett, Coleman and Co. Ltd. (BCCL) has achieved remarkable digital transformation, establishing itself as a front-runner in the digital age. Adopting cloud technologies, agile practices, and real-time analytics, BCCL expedited its product launches by 40%. Their innovation labs and incubators fostered a culture of creativity. This digital pivot significantly enhanced talent acquisition, leading to a 15% improvement in hire quality. Furthermore, their dedication to learning and development saw a 10% surge in employee retention.
FUTURE ENTERPRISE OF THE YEAR
Project Aarohan
Mahindra and Mahindra Ltd. | India
Mahindra and Mahindra Ltd. embarked on Project Aarohan, an initiative driven by a vision of cost leadership and optimized efficiency. By transitioning to a secure, managed cloud and modernizing applications, the company has not only boosted developer efficiency by 35% through API and low-code platforms but also enhanced real-time reporting and reduced its carbon footprint, paving the way for a future-ready platform that elevates both customer and employee experiences.
CEO OF THE YEAR
Tapan Singhel
Bajaj Allianz General Insurance Co. Ltd. | India
Under Tapan Singhel's guidance, BAGIC achieved a remarkable digital transformation. Singhel's focus on employee training and process reengineering enhanced efficiency and collaboration. Notably, his touch-free renewal concept revolutionized policy renewals, eliminating paperwork and in-person hassles. This visionary approach exemplifies BAGIC's commitment to innovation and customer satisfaction.
CIO/CDO OF THE YEAR
Sandeep Bansal, Manipal Academy of Higher Education
Manipal Academy of Higher Education | India
Sandeep Bansal's visionary leadership revolutionized his organization, positioning it as a digital transformation leader. Innovative solutions, from student management to finance, boosted efficiency and the overall experience, driven by his forward-thinking strategies. His dedication to shaping the future of education through technology marks it as an industry pioneer.
CIO/CDO OF THE YEAR
Neelima Sharma
ESL Steel Limited Vedanta | India
Under Sharma's guidance, ESL leveraged cutting-edge technologies like cloud computing, big data analytics, AR/VR, RPA, and AI, enhancing efficiency and customer satisfaction. Cloud migration saved costs and boosted agility. A culture of innovation empowers employees, making ESL agile and adaptable in Industry 4.0.
CIO/CDO OF THE YEAR
Kushal Kumar Varshney
Virescent Infrastructure | India
Kushal Varshney spearheaded a transformative IT landscape during the pandemic, paving the way for exponential organizational growth. His vision shifted decision-making toward data-driven processes, resulting in a 100% improvement in reporting efficiency, 80% travel cost savings, and a 50% reduction in errors. Advanced ML-AI capabilities centralized monitoring of 20 solar farm sites, increasing revenue by 15% and improving energy generation predictions.
CIO/CDO OF THE YEAR
Deepak Keni
Deepak Fertilisers and Petrochemicals Ltd. | India
Deepak Keni drove organization-wide transformation through digital literacy, fostering a data-driven culture and innovation. The RAPID Data framework now places digital and data at the core, fostering a leadership mindset. Data literacy, governance, knowledge mining, and execution are pillars of the data strategy, structuring the organization as a data-driven enterprise.
CIO/CDO OF THE YEAR
Akhil Handa
Bank of Baroda | India
Under Akhil Handa's leadership, Bank of Baroda introduced a digital transformation initiative and a financial super-app, 'Bob's World', consolidating 300+ services. This initiative boosts customer experience, streamlining access to banking, investing, and shopping all in one platform. As of March 2023, the app boasts 30 million active users.
CIO/CDO OF THE YEAR
Manish Grover
Indian Oil Corporation Limited (IOCL) | India
Manish Grover, CIO/CDO of the Year, led IndianOil's digital transformation. He established a Digital Center of Excellence (DCOE), tripling its size and enhancing technical capabilities. SIS initiatives expanded, optimizing refinery units and creating a metaverse platform for product marketing. Grover's leadership empowers the team, fostering innovation and high-quality product development.
CIO/CDO OF THE YEAR
Abhijit Chatterjee
TCG Lifesciences Pvt. Ltd. | India
Abhijit Chatterjee leads TCG Lifesciences in a comprehensive digital transformation. This strategy digitizes research, integrates AI/ML for synthesis planning, enhances collaboration, and improves drug discovery with predictive analytics. It ensures regulatory compliance, employs data analytics for BI, and strengthens cybersecurity infrastructure.
CIO/CDO OF THE YEAR
Rajendra S Bisht
Bajaj Finance Ltd. - Auto Finance (BFL-AF) | India
Rajendra Bisht, a visionary leader, has shaped Bajaj Finance's IT strategy and driven digital innovations. His achievements include a new loan origination system, robust cybersecurity, and a cloud-based loan management system. Rajendra's QR code ecosystem transformed lead capture and collection, making BFL-AF the first with a 100% digital process. He fosters an innovative culture, highlighting technology's role in enhancing processes, customer experiences, and revenue.
CIO/CDO OF THE YEAR
Nikhil Kumar Nigam
Amity Education Group | India
Nikhil Nigam drives Amity Education Group's digital transformation, enhancing processes and customer experiences through digital platforms, automation, AI, data analytics, and cybersecurity. The Campus Diagnostics Center Dashboard centralizes and automates data management and analytics, providing real-time insights for informed decision-making and continuous improvement.
CIO/CDO OF THE YEAR
Vinod Bhat
Vistara (TATA SIA Airlines Ltd) | India
Vistara's digital transformation, led by Vinod Bhat, is a success story. Strategic initiatives under his leadership include a robust cybersecurity shift to XDR, unified dashboards, and data-informed decision-making. Customer-centric web and mobile apps like DigiYatra and process automation drive efficiency, delivering up to 50% cost savings.
BEST IN FUTURE OF CONNECTEDNESS
Data Platform Modernization by Bharti AXA Life Insurance
Bharti AXA Life Insurance | India
Bharti AXA Life Insurance unveiled a cloud-based data platform, focusing on seamless data ingestion, storage, and processing. This platform addresses growing data demands and integrates features like auto-scaling, container orchestration, and advanced data processing to cater to both OLAP and OLTP workloads.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
Digital Lending Platform to Deliver Enhanced Customer Experience
Bank of Baroda | India
Bank of Baroda launched a digitized lending platform, transforming loan processes for customer convenience. Leveraging internal data, fintech partnerships, and AI/ML, the platform streamlines lending, underwriting, and customer servicing, pushing for digital growth.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
Insta-Verify
Bharti AXA Life Insurance | India
Insta-Verify, by Bharti AXA, is a groundbreaking WhatsApp-based bot for pre-issuance video verification. This customer-centric initiative enables users to complete verifications in under 2 minutes from their devices, promoting real-time communication, security, and cost-effectiveness.
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
Visionet Digital Infrastructure Transformation Project
Visionet Systems | India
Visionet Systems introduced a platform bolstering digital business innovation through robust infrastructure, agility, and enhanced engagement. This pivotal move drives long-term digital business transformation, boasting a 99.9% uptime for cloud-deployed products.
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
GBDI-Udaan
Godrej Infotech Ltd. | India
Godrej Infotech's GBDI-Udaan focuses on elevating customer experience using software-defined datacenter technology. The strategy offers secure, agile infrastructure for data mobility and analytics. It ensures protection, productivity, and secure data sharing across various sectors.
BEST IN FUTURE OF INDUSTRY ECOSYSTEMS
Project Pragati — Digital Transformation of Supply Chain
Jindal Steel and Power | India
Project Pragati drives Jindal Steel and Power's digital transformation with a focus on sustainability, safety, and partner collaboration. Leveraging Government of India's ULIP Platform and new-age technologies like AI, ML, and advanced analytics, it reduces turnaround time by over 30%, trims logistic costs by up to 10%, and ensures high OTIF for end customers.
BEST IN FUTURE OF INTELLIGENCE
TCG Enigma
TCG Lifesciences Pvt. Ltd. | India
TCG Enigma merges molecular transformer models with ML and AI, focusing on retrosynthetic route planning and reaction prediction. By streamlining chemical workflows, TCG Lifesciences achieves a 50% reduction in synthetic steps, leading to considerable cost savings and efficiency.
BEST IN FUTURE OF INTELLIGENCE
i-DRIVE: Indian Oil's Digital Transformation
IndianOil Corporation Limited (IOCL) | India
IndianOil Corporation Limited (IOCL) has launched Project i-DRIVE, one of India's largest digital transformation initiatives. It leverages AI, ML, and advanced analytics to address business challenges. IOCL scales up digitalization for a disruptive future, enhancing refinery technology for 1% fuel consumption reduction and 20% better unit utilization.
BEST IN FUTURE OF INTELLIGENCE
Project John — AI-Based Industrial Equipment Predictive Maintenance
Arjas Steel Pvt Ltd. | India
Arjas Steel pioneers industry-first AI-based predictive maintenance for rotary machines. Specially designed sensors and IoT devices monitor vital equipment parameters. ML algorithms detect anomalies, sending alerts to key stakeholders with actionable infographics for timely solutions, ensuring seamless operations.
BEST IN FUTURE OF OPERATIONS
Digital Construction Life-Cycle Management
Tata Realty and Infrastructure Limited (TRIL) | India
Tata Realty and Infrastructure Limited (TRIL) revolutionizes construction management with an integrated platform. Collaborative efforts among stakeholders ensure cost savings and construction timeline improvements. With 15 million sq. ft. in development, TRIL reaffirms its commitment to quality life spaces.
BEST IN FUTURE OF TRUST
Cyber DARE Program
Max Life Insurance Company Limited | India
Max Life's Cyber DARE framework addresses cybersecurity threats comprehensively, enhancing defensive-aggressive, responsive, and engaging controls. The transformation program introduces structural solutions, new capabilities, and a culture shift prioritizing security. With 500+ simulations and dark web threat monitoring, Max Life boosts confidence in growth through digital tech and customer trust.
BEST IN FUTURE OF WORK
My Workspace
Sheela Foam Ltd. (Sleepwell) | India
Sleepwell's 'My Workspace' revolutionizes work processes with AI and ML. It consolidates tasks, prioritizes work, and suggests actions based on historical data, increasing productivity by 10–15% in the first four months. Employee engagement soars by 30–40%.
SPECIAL AWARD FOR DIGITAL INNOVATION
Magellan
Sterlite Power Transmission Ltd. | India
Magellan, an in-house platform, transforms power transmission processes from bidding to execution. The 'Release for PLS CADD' (RFP) Module digitizes route conversion, sag calculation, and tower scheduling, reducing import/export time from 4–5 days to minutes. It's a game-changer for efficiency.
SPECIAL AWARD FOR DIGITAL INNOVATION
DHL Corporate Data Lake
DHL Group | India
As part of DHL's Strategy 2025 DHL is prioritizing digitalization and catering to future business needs. Through the creation of a specialized DevSecOps team, DHL revamped its Data Lake storage and Analytics Platforms ecosystem, enhancing service stability and resilience. Utilizing open-source innovation and platform strategies, the ecosystem now boasts a 99.9% availability.
SPECIAL AWARD FOR DIGITAL RESILIENCY
Digital Trust and Resiliency
Aegon Life Insurance Company Limited | India
Aegon Life Insurance's industry-leading tech infrastructure supports secure and compliant virtual desktop infrastructure (VDI). It offers work-from-anywhere (WFA) and bring-your-own-laptop (BYOL) options, enhancing digital resiliency and employee satisfaction. Seamless onboarding, resource optimization, and reduced operational costs demonstrate its success.
SPECIAL AWARD FOR SMART CITIES — BEST IN CITIZEN WELLBEING
Hospital Management Information System (HMIS)
RailTel | India
Indian Railway hospitals embrace technology with a Hospital Management Information System (HMIS). Customized for diverse healthcare needs, HMIS digitizes workflows, reduces errors, and enhances transparency. It revolutionizes services, reducing turnaround time, providing authorized EHRs, online reports, efficient inventory management, and standardized procedures across multiple healthcare institutions.
SPECIAL AWARD FOR SUSTAINABILITY
Digital and R&D initiatives
ITC Limited, PSPD (Paperboards and Specialty Papers Division) | India
ITC Limited, PSPD, leads the way in adopting a digital culture since 2019. Digitization of data, IoT sensors, and automation in nurseries enhance economic, environmental, and social impact. Mobile apps streamline operations, from sapling bookings to FSC documentation, embracing technology for sustainable practices.
Indonesia
CEO OF THE YEAR
Vikram Sinha, Indosat Ooredoo Hutchison
Indosat Ooredoo Hutchison | Indonesia
Vikram Sinha, CEO of Indosat, is spearheading the company's transformation into a leading technology company, offering world-class digital experiences and empowering Indonesia through innovative initiatives and a commitment to serving all stakeholders with excellence and innovation.
CIO/CDO OF THE YEAR
Setiaji, The Indonesian Ministry of Health, Digital Transformation Office
The Indonesian Ministry of Health | Indonesia
Under Setiaji's leadership, the SATUSEHAT ecosystem is transforming healthcare services in Indonesia, offering standardized, integrated services through various digital platforms, marking a significant stride in the digital health transformation journey in Indonesia.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
DigiPOS Aja! for Live by PT Telekomunikasi Selular (Telkomsel)
PT Telekomunikasi Selular (Telkomsel) | Indonesia
Telkomsel leads the Indonesian telco market with their cloud-based DigiPOS Aja! app, enhancing user experience through seamless mobile and digital services. This strategic move forms a part of Telkomsel's aim to establish themselves as a trusted provider in the evolving digital landscape, offering convenience and growth avenues for telco businesses.
BEST IN FUTURE OF INTELLIGENCE
Harnessing BRIBRAIN to Enhance the Effectiveness and Efficiency of BRI's Marketing Agents by PT Bank Rakyat Indonesia Tbk
PT Bank Rakyat Indonesia Tbk | Indonesia
PT Bank Rakyat Indonesia utilizes advanced analytics to bolster the productivity and effectiveness of its marketing agents. The BRIBRAIN system has already seen success, improving agent quality, increasing productivity, and enhancing customer acquisition through targeted, data-driven initiatives, substantially contributing to the bank's growth and reputation.
BEST IN FUTURE OF OPERATIONS
TRIPATRA LPMS BMBQ APPS by PT Tripatra Engineers and Constructors
PT Tripatra Engineers and Constructors | Indonesia
TRIPATRA revolutionizes the engineering project execution process with the AI- and RPA-based LPMS BMBQ APPS, drastically reducing time and operational inefficiency in generating bill of materials and quantities, showcasing innovation and efficiency in the technical data management sector.
SPECIAL AWARD FOR DIGITAL INNOVATION
Tripatra LPMS Risk Management System by PT Tripatra Engineers and Constructors
PT Tripatra Engineers and Constructors | Indonesia
Tripatra stands at the forefront of industry digital transformation with its LPMS Risk Management System, a dynamic tool that streamlines risk management processes and facilitates informed decision-making, promising a transformative approach to project risk management.
Japan
BEST IN FUTURE OF WORKSTYLE
Digital Workstyle Promotion Project
The Kansai Electric Power Co., Inc. | Japan
In order to respond to the COVID-19 pandemic that began in 2020 and the subsequent drastic changes in the business environment, Kansai Electric Power has been improving productivity through the 'Digital Workstyle Promotion Project' since May 2022. In this project, a hybrid digital workplace has been constructed — enabling employees to work anytime and anywhere — via the smart devices (smartphones, tablets, and so forth) that have been distributed to more than 20,000 employees, and by introducing cloud-based IT tools. Kansai Electric Power aimed to create an environment where you can work with anyone from any device (Anytime, Anywhere, Anyone, Any Device). As a result, Kansai Electric Power was able to speed up information transmission and decision making through unified information sharing and maximize labor efficiency by carrying out work without worrying about time and place — resulting in an annual cost reduction of over 2.3 billion yen.
SPECIAL AWARD FOR DIGITAL INNOVATION
JRCS Digital Innovation LAB x infoceanus
JRCS Co. Ltd. | Japan
People working on ships face many difficulties every day in a harsh environment. We provide the 'infoceanus' service that makes full use of cutting-edge digital technology to solve the problems of first-line workers who are active on the front lines of the field. A typical example of business results is the 'infoceanus command (command),' a ship steering support system that enables data analysis processing using AI by building a cloud environment in an edge system on board a ship where internet connectivity is difficult. Securing the safety of one's own ship by visual inspection (lookout) is one of the important factors for the safe navigation of ships. 'Command' detects and identifies objects using computer vision based on image data input from the camera, and the operator can check the information on a tablet terminal. By doing so, it detects ships and objects on the sea that cannot be detected by existing navigational instruments and contributes to supporting the operator and safe navigation.
Korea
BEST IN FUTURE OF CUSTOMER EXPERIENCE
R.test
Riiid, Inc. | Korea
R.test reshapes the user experience in standardized test preparation, harnessing the power of AI to deliver personalized, efficient, and targeted learning. The innovative platform offers quick yet comprehensive assessments, requiring just 30 questions to predict scores with high precision. This saves time, providing students a streamlined method to evaluate their preparedness and understand their areas of improvement. R.test goes beyond simple score prediction to deliver a tailored learning journey. It identifies weak areas, offers actionable steps for improvement, and curates a selection of relevant practice questions, significantly enhancing the user's study effectiveness. R.test also offers insightful time analysis, enabling users to fine-tune their pacing and performance under timed conditions. The platform is compatible with the digital SAT and ACT, staying in stride with evolving test formats and providing users with the necessary tools to navigate these changes.
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
Cloud Transformation Project
Korea Telecom Corp. | Korea
In 2022, KT successfully completed the 'Cloud Transformation Project (Cloud TRPG)' and converted 13 major IT services into the cloud to solve the CIO's key mission and secure competitiveness in cloud services. The target of cloud conversion was focused on finding use cases and securing conversion references based on customer's digital transformation (DX) needs, and the results of the cloud conversion methodology were analyzed. KT plans to successfully complete the ongoing order business and use it as a competitive force for additional business orders while internalizing methodologies through education and enhancing the technical capabilities of workers.
BEST IN FUTURE OF INTELLIGENCE
AI Forecast of Solar Steel Production in Electricity Furnace
Doosan Group | Korea
The Head of Corporate Digitalization (HoD) organization of Doosan Group was established to lead the companywide digital transformation (DX) and grow into a new future manufacturing company in preparation for the fourth industrial revolution. This innovation made various attempts to overcome internal resistance and perform DX. One of them was to create success stories that increase business efficiency through the AI Winning Case project to induce executives and employees to change their perception and participate in DX. The AI Winning Case project succeeded in predicting molten steel production in the steelmaking process. The HoD-AI strategy team also established a data analysis infrastructure and trained citizen data scientists and semi-data scientists for executives and employees to support Doosan Group's data-based decision-making culture and data analysis culture.
BEST IN FUTURE OF WORK
Transformation of Data-Based Working Method Through Target Insight Development
LG Uplus | Korea
The project 'Target Insight' is a customized customer analysis system for LG Uplus that aims to have better performance in conducting query and AI-related training for internal employees and customers. Target Insight is a system that (1) provides analysis reports on specific customers, and (2) selects and provides target customers for marketing. In particular, to receive these contents easily and quickly without understanding the data, an autoML benchmarking was introduced, and internal data analysis experience was reflected to determine which customers the internal members analyzed with a mouse and which customers to conduct marketing to. We have developed it so that users can receive the results within two days by simply setting it. Through this, our team has created an environment where even organizations that do not specialize in data can make decisions based on data, and we are contributing to establishing a data-based working culture at LG Uplus by conducting related training.
CEO OF THE YEAR
Jongyoon Kim
Yanolja Cloud | Korea
During the most challenging of times, the company saw tremendous progress and growth in 2022, thanks to the vision and strategy of CEO Jongyoon Kim who skillfully drove digital transformation for both his company and its customers. Yanolja Cloud was born from Yanolja (Korea's leading travel platform) to offer integrated hospitality solutions to digitize all the interactions between hotels and guests through AI and big data technologies. Yanolja Cloud is made up of over 12 diverse Member Companies from around the world and, during a moment of crisis for the industry, Jongyoon led an agile, digital-first company to achieve outsized results. In 2022, Yanolja Cloud grew from 39,000 software solution licenses to more than 80,000 while seeing sales grow seven times year over year, achieving sales of KRW109.5 billion.
CIO/CDO OF THE YEAR
Jeongwook Han
Lotte Card | Korea
Beyond familiar credit card companies, Lotte Card is aiming to become a 'curating digital company' by improving our customer services through the enhancement of digitalization efforts. In order to become an independent card company without a bank company, our team included making changes in the existing channel system into a cloud environment that strengthens data technology without having restrictions on credit card companies. Through collaboration with a technology provider, it laid a new foundation for the Lotte Card system, established clear goals for digital transformation, and provided customers with an improved user experience. The program, 'MyData' means 'open' as it aims to focus our initiatives and services on our customers. The MAU of mobile channels was used as KPI as a potential value as a digital company.
SPECIAL AWARD FOR DIGITAL INNOVATION
Building a Cloud System for Joint Use of Information Resources
Suwon City Hall | Korea
Suwon City has promoted digital innovation by establishing a cloud-based public institution–integrated business service for public institutions to improve work efficiency and collaboration for major public institutions. The project contributed to the creation of a scientific decision-making environment and data-based real-time communication between local governments and public institutions. Through this project, our team provides an integrated monitoring service through the automatic collection of target information by integrating private cloud-based infrastructure, and through this standardization of work, we have saved 11.7 billion won in budget. In addition, work efficiency was improved by reducing work processing time by simplifying budget and settlement work processing and strengthening information security by introducing certified security products.
SPECIAL AWARD FOR DIGITAL NATIVE BUSINESS
R.test
Riiid, Inc. | Korea
The program R.test is revolutionizing educational test preparation through our AI diagnostic platform, a digital-native business that is redefining the paradigm of studying. R.test has masterfully translated conventional test preparation into a digital, user-focused format, meeting today's students in their digital world. The platform embraces innovation, consistently evolving based on user feedback and technological advancements. R.test is a paradigm shift in digital transformation within the education sector, using AI to fundamentally reimagine standardized test preparation and customer experiences.
Malaysia
CEO OF THE YEAR
Eric Cheng Kee Choon
Carsome Sdn. Bhd.
Eric Cheng is pioneering a new era in Southeast Asia's automotive industry with Carsome. Under his leadership, the company has witnessed exponential growth, evolving to provide comprehensive automotive services. Cheng's strategy centers on enhancing customer experiences, propelling Carsome to a leading position in the industry.
CIO/CDO OF THE YEAR
Vijaykumar Dayinde
Malaysia Airports Holdings Berhad
Since assuming the role of CIO in November 2022, Vijaykumar Dayinde has been instrumental in spearheading technology transformations at Malaysia Airports Holdings Berhad. His visionary leadership and innovative projects have elevated service standards, enhancing passenger experiences and driving the organization's technological innovation forward.
BEST IN FUTURE OF CONNECTEDNESS
Digital Workplace Transformation Initiative
Standard Chartered Bank
In their pursuit to redefine the modern workspace, Standard Chartered Bank has revolutionized the employee work environment to support a hybrid work model. Through comprehensive digitization, they've equipped over 83,000 employees with modern, secure, and seamless tools enabling effective remote work, fostering a connected and competitive workforce that serves our clients optimally.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
Seamless Journeys through the Digitalization of the MYairports App
Malaysia Airports Holdings Berhad
With the enhanced MYairports app, MAHB takes air travel into the future, offering passengers unprecedented convenience and efficiency. The innovative facial recognition feature, EZPaz, allows hassle-free pre-security checks, while also offering features that cater to individuals with hidden disabilities, making air travel a smooth, personalized experience.
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
Transforming Customer Experience through Cutting-Edge eCommerce Infrastructure
Shell
Shell is revolutionizing its ecommerce platform, focusing on customer-centric enhancements and reliability. Their efforts have seen significant growth, with a remarkable increase in customer engagement and basket size in 2020. This transformation signifies our commitment to offering streamlined and personalized user experiences.
BEST IN FUTURE OF INDUSTRY ECOSYSTEMS
Enterprise Lifecycle Scoring Assessment (ELSA)
Small Medium Enterprise Development Bank Malaysia Berhad
ELSA presents a structured and adaptable approach to aiding SMEs through their development stages. By facilitating comprehensive analyses of existing and required resources, it serves as a pivotal tool for SME promotion agencies to guide businesses towards fruitful evolution, backed by AI adaptation for continual progress monitoring.
BEST IN FUTURE OF INTELLIGENCE
Real-Time Business Insights with COTRIS
Standard Chartered Bank
Standard Chartered Bank introduces COTRIS, a sophisticated application offering real-time business insights and streaming analytics. This tool maps global operations workflows, generating valuable client behavior data, which aids in preemptive resolution of potential interruptions, fostering innovation and efficiency in technology and product delivery.
BEST IN FUTURE OF OPERATIONS
RGTSU Digital Transformation
Petroliam Nasional Berhad (PETRONAS)
PETRONAS is spearheading a shift towards market-driven business strategies with RGTSU, fostering business agility through digital innovations. This transformation aims to create sustainable value, promoting seamless integration and innovative approaches that ensure the company's growth and resilience in the energy sector.
BEST IN FUTURE OF TRUST
AI-Led Cyberdefense
GDEX Berhad
GDEX embarks on a new era of cybersecurity, adopting a 'prevention first' strategy powered by artificial intelligence. This shift has fortified the company's network defenses, enhancing governance and resilience, while optimizing operational costs and boosting productivity, thus establishing a new benchmark in trust and reliability.
SPECIAL AWARD FOR DIGITAL INNOVATION
BioMark Connected Ecosystem
BioMark
BioMark's digital innovation is streamlining healthcare processes, offering interconnected solutions that facilitate real-time data syncing for clinicians, labs, and patients. This initiative aims to improve efficiency and reduce errors, fostering a more collaborative and efficient healthcare ecosystem.
Philippines
FUTURE ENTERPRISE OF THE YEAR
A National Champion for Financial Inclusion
GCash (G-Xchange, Inc.)
The 'Finance for All' vision of GCash leverages digital technology to make financial services available to underserved and unbanked Filipinos. It has made savings, investment, insurance and credit easily accessible, understandable and available at a click, while ensuring it safeguards its customers’ trust by prioritizing security and investing in the best technology available for financial inclusion. Internally, GCash employs a digital-first approach to build a collaborative, agile, and entrepreneurial organization, and reduce their and their customers’ carbon footprint. GCash also explores and utilizes emerging technology to address current and future customer needs and enhance the quality of its solutions.
CEO OF THE YEAR
Manish Bhai
UNO Digital Bank
Manish Bhai brought UNO Digital Bank to life by being steadfast and aggressive in chasing opportunities to fund, obtain regulatory licensing approvals, and commence bank operations. By the end of May 2023, the UNO mobile app has signed 350,000 customers and UNO Digital Bank has grown from 5 to 110 employees across three offices (Singapore, Manila and Bangalore, India), representing 500 years of combined experience to innovate and bring to life products in its pipeline.
CIO/CDO OF THE YEAR
Dr. Jonathan Mondero
Amkor Technology Philippines, Inc. (ATP)
As the CIO of the Philippines operation, Jonathan Mondero, Ph.D continues to innovate and drive the digital transformation (DX) and enablement of Industry 4.0/Smart Manufacturing to reshape the factories to be more efficient and cost-competitive in producing high-quality products. His DX concept is focused on Connect, Build, and Add Intelligence. He aims DX to align with business objectives, enhance the customer experience, drive operational efficiency, foster innovation, and leverage data-driven decision making. Starting from ground zero, Dr. Mondero collaborated with executives and stakeholders to execute these initiatives, commencing with connectivity. Through this endeavor, Amkor's connectivity soared from 30% to an impressive 95%, connecting approximately over 6,000 machines and ensuring seamless access for end users regardless of their location.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
GPMC Mobile Application
SM Development Corporation
The GPMC Mobile Application used by Greenmist Property Management Corporation, SM Development Corporation’s (SMDC) property management arm, is one of the key initiatives of SMDC to digitally transform their operational efficiency and customer experiences. Developed using insights on customer needs and expectations all throughout the property ownership process, the GPMC mobile app aims to enhance service levels and deliver personalized experiences to managed properties and its residents, laying the foundation for an improved Resident Management phase in the customer journey.
BEST IN FUTURE OF INDUSTRY ECOSYSTEMS
Leading Innovation in Filipino MSME Supply Chain Financing
Union Bank of the Philippines
UnionBank unveils the groundbreaking Financial Supply Blockchain in the Philippines, facilitating easier credit avenues for MSMEs and vulnerable sectors. Through innovative blockchain technology and a distinctive credit approach, the bank mitigates risks and forges ahead with Supply Chain Financing. By year-end 2023, it aims to encompass nearly 200 supply chain ecosystems and skyrocket MSME loan disbursements to Php1 billion monthly, a substantial leap from its 2021 baseline.
BEST IN FUTURE OF INTELLIGENCE
Revolutionizing Data-Driven Decision Making with the URC Command Center
Universal Robina Corporation
The URC Command Center is the one-stop shop for all of URC's analytics needs. Using interactive Power BI dashboards and their own data platform, it has made data from across all functional departments more accessible to users across levels within seconds. It has transitioned all their various data sources into dashboards placed conveniently in a central repository custom web and mobile platform that is accessible anytime, anywhere.
BEST IN FUTURE OF WORK
Magis 2.0 Transforming People: UnionBank's Competitive Advantage
Union Bank of the Philippines
UnionBank's 2021 project, Magis 2.0, is a concentrated effort to secure its digital banking lead through technology-driven strategies. The heart of Magis 2.0 lies in its three core components: reimagining the role of technology within the bank, enhancing data infrastructure for streamlined operations, and future-proofing the workforce for evolving digital demands. This comprehensive technological revamp positions Magis 2.0 as a linchpin in UnionBank's ongoing mission to offer superior customer value through innovative digital solutions.
SPECIAL AWARD FOR DIGITAL INNOVATION
City Engineering Project Monitoring System (CEPMS)
Quezon City Government
City Engineering Project Monitoring System (CEPMS) is Quezon City’s solution to manage, track and ensure the successful execution of their various infrastructure projects. A pioneering system, it includes a comprehensive project information system, document upload capability, timeline plotting, real-time monitoring of weekly progress, and structured databases for contractors and project engineers. As a centralized platform for diligent project monitoring, reporting, and data-driven decision making, the system not only helps the City Engineering department to fortify their capabilities to validate accomplishments and gain real-time insights, but more importantly enhance transparency all the while minimizing disruptions and inconveniences to the citizenry.
Singapore
CEO OF THE YEAR
David Calkins
Gensler
With 25+ years in architecture and design, David Calkins, the regional managing director for Gensler in Asia/Pacific and Middle East, has driven the company's regional ascent. Implementing work process innovations, technological advancements, and emphasizing collaboration, David has positioned Gensler as a leader across diverse sectors.
CIO/CDO OF THE YEAR
George Wang
Singapore Airlines
George Wang's leadership in Singapore Airlines' IT Division has fostered unparalleled innovation. The Organization Climate Survey highlighted a 15 percentage point advantage in innovation culture over Singapore's norm. George's forward-thinking strategies ensure Singapore Airlines remains agile and innovative, setting the stage for future growth.
BEST IN FUTURE OF CONNECTEDNESS
NUSNET6
National University of Singapore
NUSNET6 revolutionizes the National University of Singapore's connectivity by integrating Wi-Fi 6 technology. With a streamlined platform for access layer connectivity, it guarantees swift connections and bolstered security. The network facilitates real-time crowd monitoring, enhances policies, and provides robust network reliability vital for academic endeavors.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
CDL Homes Sales (CHS) Suite
City Developments Limited (CDL)
CHS by CDL offers an integrated home-buying experience. Essential during COVID-19, it transitioned the home buying process online, optimizing balloting and leveraging digital technologies like remote signatures. Automating processes minimized errors, making CHS a unique, pioneering developer-led platform in Asia, with insightful sales strategies.
BEST IN FUTURE OF INDUSTRY ECOSYSTEMS
OptETruck
PSA Corporation Limited
PSA's OptETruck, a cloud-based transport management solution, addresses haulers' concerns about costs and inefficiencies. By automating scheduling and optimizing resources, it reduces empty trips by over 50% and CO2 emissions significantly – projected to have a reduction of 9.6 million kilograms of CO2 emissions yearly. This innovation fortifies Singapore's reputation as a resilient supply chain leader.
BEST IN FUTURE OF INTELLIGENCE
CSP360
United Overseas Bank Limited (UOB)
CSP360 by United Overseas Bank Limited is an innovative end-to-end ESG data repository solution. Catering to evolving sustainability-related data requirements, it promotes seamless, data-driven workflows for ESG risk management. It's adaptable, staying updated with changing regulatory standards, and ensures consistent ESG data sharing across UOB, integrating seamlessly into existing data architectures.
BEST IN FUTURE OF WORK
Empowering Employees with MyWorld and HR-In-Your-Pocket (HIP)
OCBC Bank
OCBC's MyWorld and HR-In-Your-Pocket (HIP) serves as a holistic platform that consolidates employee and work-related concerns. As part of OCBC's Digital Office strategy, the aim is to optimize the work environment by digitizing and automating all employee-focused processes. With a monthly user base of 17,000 and a 4.6/5 satisfaction score, the initiative includes features like the Digital Service Desk and efficient Hot Desk and Lockers systems.
SPECIAL AWARD FOR DIGITAL INNOVATION
The Horus Initiative
National University Health System (NUHS)
The National University Health System's (NUHS) Group Technology Office introduces 'The Horus Initiative,' a pioneering effort in digital healthcare. Building on robust AI platforms, Horus delivers real-time patient data visualization through the electronic medical records system, enabling instant decisions and timely patient care. Notably, it's the sole system in Singapore that interfaces across multiple hospitals and clinical locations.
SPECIAL AWARD FOR SMART CITIES — BEST IN CITIZEN WELL-BEING
myENV Mobile App
National Environment Agency (NEA)
The myENV Mobile App, developed by the National Environment Agency, offers a unified platform integrating information from NEA, PUB, and SFA. This app provides real-time updates on the environment, water services, and food safety, promoting transparency, enabling timely activity planning, and fostering environmental responsibility among citizens.
SPECIAL AWARD FOR SUSTAINABILITY
Green Hosting for Sustainable Digitalization
Government Technology of Singapore (GovTech)
GovTech Singapore is advancing green hosting to foster sustainable digitalisation. By promoting Government Cloud adoption, optimizing cloud workloads, and consolidating data centres, they aim to cut government data centres' electrical consumption by at least 20% from 2020 levels. This supports the GreenGov.SG plan, targeting net zero emissions around 2045.
Taiwan
BEST IN FUTURE OF CONNECTEDNESS
Cloud-Centric Donor and Children Relationship Management System
World Vision Taiwan
World Vision Taiwan (WVT) addresses information vulnerabilities in Nonprofit Organizations (NPOs) with a Cloud-Centric Donor and Children Relationship Management System. As part of WVT's digital transformation, standard systems (IT service management [ITSM], information security management system [ISMS], and privacy information management system [PIMS]) and development operations frameworks (Agile, DevOps) will be introduced to enhance digital resilience. Phased objectives include over 50% automation of financial processes within one year, reducing billing cycles from monthly to weekly, resulting in cost savings and improved operational risk management.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
WaCare
WaCare
WaCare addresses healthcare inequality and urban-rural disparities by leveraging digital technology. The digital health platform collects and analyzes data to understand healthcare needs in underserved regions. WaCare invites over 1,500 healthcare professionals to provide live courses and real-time consultation services, improving healthcare accessibility. As of May 2023, WaCare has delivered over 2,000 online health promotion courses, benefiting over 300,000 individuals in 16 counties, 350 rural communities, and across Taiwan.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
CUBE App
Cathay United Bank Co., Ltd. (CUB)
Cathay United Bank (CUB) launched the CUBE App in 2022, integrating basic banking services with innovative products. The app's diverse and customizable digital experience led to improved customer satisfaction, reflected in a 40% increase in net promoter score by the end of 2022. Digital services usage reached 60%, with 83% of transactions conducted online by April 2023. The tailored communication approach enhanced customer acquisition and satisfaction.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
Collection of No-Claim Rebates via QR Code Service
Taiwan Life Insurance Co., Ltd.
Taiwan Life Insurance introduces the 'Collection of No-Claim Rebates via QR Code' service, simplifying and accelerating the claim process. Policyholders can scan the QR Code upon receiving the notice, entering fund transfer details for instant claim payments. This innovation reduces document delivery time from 30 days to as short as 2 minutes, providing policyholders with efficient and convenient services.
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
Program TANK
China Development Financial Holding Corporation
China Development Financial Holding (CDFH) undergoes a comprehensive digital transformation with Program TANK. The transformation includes business, technical, and cultural perspectives, focusing on market conditions, hybrid cloud implementation, and adopting an Agile working model. Successfully applied to rebuild official websites and mobile banking apps, Program TANK aims to make CDFH digitally competitive, becoming a benchmark for digital transformation.
BEST IN FUTURE OF INDUSTRY ECOSYSTEMS
Taishin SME eco ECO – SME Green Financial Service Platform
Taishin International Bank
Taishin International Bank (TIB) launches 'Taishin SME eco ECO,' Taiwan's only digital financial service platform for small and medium-sized enterprises (SMEs). Using API and RPA technology, the platform streamlines credit application processes, shortening the time by at least 16% and reducing carbon footprint by 32,097 kg CO2e. The digital platform contributes to a 12% growth in SME loans and a 42% revenue increase for TIB in 2022.
BEST IN FUTURE OF INTELLIGENCE
Carrefour EC Out-of-Stock Recommendation
Presicarre Corporation
Presicarre introduces a groundbreaking personalized out-of-stock recommendation feature for ecommerce platforms. Utilizing unsupervised machine learning, collaborative filtering, and A/B testing, the feature significantly increases the average order value by 1.46 times and saves 8.42% possible loss per month. A 48% cart conversion rate is achieved when customers encounter out-of-stock items, enhancing customer experience and optimizing technology solutions.
BEST IN FUTURE OF INTELLIGENCE
Intelligent Seal Verification System
CTBC Bank
CTBC Bank addresses the inefficiency in manual seal verification with the Intelligent Seal Verification System. Using in-house developed AI technology, the system identifies and compares seals, providing visual results for bank clerks with an accuracy rate of over 98%. The AI system enhances operational efficiency, reducing operational risks and ensuring accurate verification of transaction documents, contributing to a streamlined processing of millions of documents annually.
BEST IN FUTURE OF INTELLIGENCE
AI Ride Demand Prediction System
55688 Group
55688 Group develops Taiwan's first AI-based Ride Demand Prediction System, optimizing taxi services by predicting customer locations in real time. With 96% accuracy, the system reduces empty car rates, shortens customer waiting times, and saves drivers' monthly gas expenses by TWD5,000. The system achieves a total reduction of 22,000 hours of empty time per day, saving TWD110,000 per month on gas and reducing carbon emissions by 40,722,000 pounds per month.
BEST IN FUTURE OF TRUST
Comprehensive Cybersecurity Defense System
New Taipei City
The New Taipei City Government initiates a comprehensive cybersecurity defense system to strengthen protection against cyber threats. A unified and multilayered defense mechanism is established, enhancing cybersecurity across governmental subunits. The system aims to create a secure Smart City using people-centric technology to ensure uninterrupted information flow and establish a secured and reliable information operational environment for citizens' lives.
BEST IN FUTURE OF WORK
Innovative Digital Copilot Center
KGI Securities Co. Ltd.
KGI Securities establishes the Innovative Digital Copilot Center as a forward-thinking approach to digital transformation and human-robot collaboration. The project streamlines operations, reduces manual tasks, and achieves a remarkable 73% efficiency improvement. The Digital Copilot project promotes straight-through processing (STP) automation, standardized operational processes, and improved service quality, resulting in a 98% efficiency improvement in account opening inspection and management.
BEST IN FUTURE OF WORK
Smart Underwriting and Claims Workstation
Cathay Life Insurance
Cathay Life Insurance introduces the Smart Underwriting and Claims Workstation, promoting digital transformation in underwriting and claims services. Combining data tools, risk management evaluation, and human-machine collaboration, the workstation enhances professional skills and workflow efficiency. The industry-first 'Smart Workstation' ensures quality management in underwriting and claims services, providing an excellent customer experience and optimizing internal operations.
CEO OF THE YEAR
Justin Su
Hotai Motor Co., Ltd.
Justin Su, leading Hotai Group, focuses on innovative mobility-as-a-service solutions centered around customer experience. The 'MaaS 360 digital ecosystem' transforms the group's approach from vehicles to a customer-centric model. Introducing mobility-sharing services, digital payment tools, and maximizing data's power, Hotai Group positions itself at the forefront of the evolving mobility landscape, catering to changing customer preferences and needs.
CIO/CDO OF THE YEAR
Peter Hu
Far EasTone Telecommunications
Peter Hu drives organizational reforms and IT capacity enhancements at FarEasTone to create a New Economy business. Hu promotes autonomous development, an agile culture, and knowledge-sharing within Scrum teams. Efforts result in an increased proportion of autonomous development, establishment of a Project Management Office (PMO) team, and streamlined internal demands. Revenue from related sources increases from 15% in 2020 to 19.4% in 2022. The establishment of a start-up accelerator assists 44 start-up teams in market entry and metaverse co-creation.
FUTURE ENTERPRISE OF THE YEAR
Dual-track Digital Transformation Strategy
Cathay United Bank Co., Ltd.
Cathay United Bank (CUB) implements a dual-track digital transformation strategy to drive innovation and optimize operations. Collaborating with other Cathay subsidiaries, CUB designs Cathay Open Finance, a one-stop platform offering a seamless, comprehensive banking experience. Investments in cloud infrastructure, a flexible parameter platform, and robust security measures ensure reliability and customer satisfaction. CUB emphasizes talent transformation, recognizing that exceptional service depends on talent.
SPECIAL AWARD FOR DIGITAL INNOVATION
AI Regtech Model for Success of Compliance Transformation
Shin Kong Financial Holding Co., Ltd.
Shin Kong Financial Holding (SKFH) drives compliance transformation with the AI RegTech Model. Implementing natural language processing (NLP) technology, the model enables effective management of regulatory changes, reduces the risk of penalties, and optimizes the compliance process. The model empowers digital literacy in compliance transformation, ensuring efficient business operations and compliance with regulatory requirements.
SPECIAL AWARD FOR DIGITAL NATIVE BUSINESS
Innovative User Experience and Care Workflows
WaCare
WaCare addresses healthcare inequality and urban-rural disparities with an innovative digital health platform. The platform collects data, analyzes healthcare needs, and invites healthcare professionals to provide live courses and consultations. As of May 2023, WaCare has delivered over 2,000 online health promotion courses, benefiting over 300,000 individuals in underserved regions. WaCare's innovative approach improves healthcare accessibility and enhances the health literacy of the elderly in remote areas.
SPECIAL AWARD FOR DIGITAL RESILIENCY
Project Resilient Horizons: Taiwan Mobile's Unwavering Commitment
Taiwan Mobile Co., Ltd.
Taiwan Mobile's Digital Transformation strategy effectively navigates the challenges of the COVID-19 pandemic, ensuring business continuity and promoting remote work. The strategy includes a robust information security architecture, globally distributed talent deployment, and skill-oriented centers of excellence. A 'home agent' system enables customer service agents to operate remotely, preserving operational stability during peak pandemic times. Taiwan Mobile's DX strategy demonstrates innovative thinking, resilient adaptation, and effective crisis management.
SPECIAL AWARD FOR SMART CITIES – BEST IN CITIZEN WELLBEING
Tainan mPHR Cloud Project
Tainan City Government
Tainan City Government adapts the Tainan mPHR Cloud service to enhance citizen wellbeing during the pandemic. The platform integrates public and private sectors, providing citizens with quick access to home quarantine orders and counseling services. Post-pandemic, the mPHR Cloud system evolves into a digital health promotion platform, ensuring continuous access to health information and care services for citizens. The platform minimizes the need for citizens to learn new systems, reducing access disparities and promoting citizen control of health resources.
SPECIAL AWARD FOR SMART CITIES – BEST IN CONNECTED CITY
Smart Roadside Parking Billing System BOT Project (Phase 2)
Tainan City Government
The Tainan City Government collaborates with private enterprises to implement the Smart Roadside Parking Billing System BOT Project (Phase 2). The project adds 2,026 new smart parking spaces, integrating electric vehicle charging, environmental monitoring, and information signage into upgraded services. Smart charging parking spaces are provided, enhancing convenience for electric vehicle users. The project contributes to a 'more convenient, more timely, more considerate, more comprehensive, and more environmentally friendly' smart transportation environment.
SPECIAL AWARD FOR SMART CITIES – BEST IN CONNECTED CITY
New Taipei City 5G Smart Pole Project
New Taipei City
New Taipei City Government adopts a co-management approach to establish 5G smart poles as urban development infrastructure. Regulations are formulated to promote and apply smart poles, completed in city hall vicinity, commercial districts, and smart industrial parks. The project introduces 5G micro basestations, contributing to a sustainable urban and rural environment. The goal is to extend these efforts citywide, creating a people-centered and livable smart environment through technology.
SPECIAL AWARD FOR SMART CITIES – BEST IN CONNECTED CITY
Hsinchu County Government Intelligent Traffic Management and Control Project around Zhubei Interchange Area
Hsinchu County Government
The 'Intelligent Traffic Management and Control Project around Zhubei Interchange Area' aims to use etags, cameras, and traffic flow detection equipment for real-time traffic flow data analysis. It integrates traffic information, such as travel time and stop status from the ETC-Based Vehicle Probe (EVP) data. Cooperative control and parallel alternative road information release improve traffic flow efficiency, reducing driving time by 20–30%. During the morning peak period, the original 25–30 minutes drive time is reduced to 15–20 minutes, shortening the peak period by about 20–30 minutes.
SPECIAL AWARD FOR SMART CITIES – BEST IN DIGITAL POLICIES
Taichung City Government Housing Development Department Smart Social Housing Service Platform
Taichung City Government
Taichung City Government is constructing socially responsible social housing units. The Smart Social Housing Service Platform facilitates a human-centered digital living experience with energy efficiency and intelligent services. The platform encourages civic engagement, introduces online housing selection, and streamlines paperless operations. An innovative governance framework enhances administrative efficiency, supporting a smart community for the common good.
SPECIAL AWARD FOR SMART CITIES – BEST IN DIGITAL POLICIES
The Taipei City Fire Department 119 High-Performance Dispatch System
The Taipei City Fire Department
The Taipei City Fire Department's 119 High-Performance Dispatch System optimizes functions such as report reception, dispatching, command and control, and GIS mapping. It uses SMS messages for GPS location assistance in emergencies with unclear addresses. Mobile devices aid vehicle positioning, disaster scene data inquiries, control, and image transmission. The cloud-driven mobile dispatch module enables report reception and case-control through 4G networks, integrating open data for effective disaster rescue information.
SPECIAL AWARD FOR SUSTAINABILITY
Caring My Way - Digital Charity Donation Platform
CTBC Bank
Launched in December 2022, 'Caring My Way' is CTBC Bank's platform dedicated to helping consumers learn about and donate to charities. It allows users to accumulate and track contributions, providing various ways to support vetted causes. The platform raises awareness for local charities, offering dedicated areas and project pages for each organization. Charities can update real-time information on their latest case studies, enabling customers to understand the impact of their contributions.
Thailand
FUTURE ENTERPRISE OF THE YEAR
K-Strategy
Kasikornbank
Kasikornbank's K-Strategy, leveraging innovation and sustainability, positions them as a digital front-runner in Thailand. Through data analytics and payment innovation, they provide seamless services across all channels, especially via the K PLUS service channel. This approach emphasizes service efficiency, promising a harmonized and customer-centric experience in the digital economy.
CEO OF THE YEAR
Somchai Lertsutiwong
Advanced Info Service Plc.
Under Somchai Lertsutiwong's leadership, Advanced Info Service transformed into a pivotal digital life service provider, enhancing Thailand's quality of life through technological advancements. His commitment facilitated AIS's successful expansion in 5G infrastructure, fostering digital skill enhancement and sustainable business strategies, cementing AIS as a cornerstone in ushering Thailand into the digital era.
CIO/CDO OF THE YEAR
Shekher Kumar Agrawal
Indorama Ventures Public Company Ltd.
Shekher Kumar Agrawal led a groundbreaking move with the largest greenfield S/4HANA and SuccessFactors implementation in the chemical industry, revolutionizing Indorama Ventures’ legacy systems. Demonstrating agility and leadership during the pandemic, Agrawal oversaw a global team working across 124 sites in over 33 countries, fostering a new era of digital transformation in the industry.
BEST IN FUTURE OF CONNECTEDNESS
Seamless Omni-Channels Anytime Anywhere
UOB Thailand
UOB Thailand's strategy, 'Seamless Omni-Channels Anytime Anywhere,' aligns with the new-normal lifestyle. Employing advanced data science and technology, the initiative revolutionizes banking interactions, unifying omni-channel approaches for optimized customer convenience. This customer-centric approach, coupled with innovative tools, offers an unparalleled blend of human-tech collaboration, setting a new benchmark in customer experience.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
eOrdering Chatbot
Chia Tai Company Limited
Chia Tai Company embraces the digital wave in agriculture through the 'eOrdering Chatbot' project. This initiative establishes new business channels and strategic partnerships, leveraging chatbots to offer 24x7 availability and personalized responses. The project revolutionizes customer engagement in the agriculture industry, standing as a beacon of efficiency, data collection, and lead generation, preparing Chia Tai for a future of expansive growth.
BEST IN FUTURE OF INDUSTRY ECOSYSTEMS
Transforming Industry Ecosystems through Innovation and Collaboration
The 1 Central Company Limited
The 1 Central Company Limited showcases an exemplary industry ecosystem, leveraging 17 years of experience to innovate and collaborate. Through business solutions and data insights, it continually enhances its offerings, blending physical and digital products seamlessly. This dynamic approach elevates customer experience, fostering loyalty and differentiating The 1 as a frontrunner in digital lifestyle platforms, driving remarkable growth and customer satisfaction.
BEST IN FUTURE OF INTELLIGENCE
AI-Driven Procurement Platform
Asset World Corporation
Asset World Corporation's AI-Driven Procurement Platform heralds a new era in operational efficiency. By employing AI and data lake technology, it facilitates bulk purchases across their 19 hotels, streamlining supplier negotiations and contract management. The platform predicts demand patterns and identifies cost-saving opportunities, enhancing business agility and fostering better supplier relationships, setting a new benchmark in the hospitality industry.
BEST IN FUTURE OF WORK
Central Career Metaverse: Ultimate Candidate Experience for the Next-Gen Talent
Central Retail Corporation Public Company Limited
Central Retail's Career Metaverse transforms recruitment, blending the offline and online realms to offer an innovative and immersive recruiting experience. Complying with international PDPA standards, the platform witnessed a significant surge in traffic and unique applications. This initiative represents a dynamic approach to recruitment, adapting swiftly to market fluctuations and fostering a rich, diverse, and inclusive talent pool.
SPECIAL AWARD FOR DIGITAL INNOVATION
Real-Time Hyperpersonalization Marketing Platform
Siam Commercial Bank
Siam Commercial Bank’s Real-Time Hyperpersonalization Marketing Platform leverages AI and Machine Learning to craft personalized communications for customers. Analyzing activities across digital channels, it creates tailored product offerings and promotions, skyrocketing conversion and response rates. This data-driven approach has significantly improved business performance, spotlighting SCB as a trailblazer in data analytics and marketing automation in the banking sector.
SPECIAL AWARD FOR DIGITAL NATIVE BUSINESS
AI-Powered Digital Lending Platform FINNIX
MONIX Co., Ltd.
MONIX's FINNIX, a 100% digital lending platform, utilizes AI and Machine Learning to offer a seamless lending experience. Through the F.I.R.E Ecosystem strategy, it enables financial inclusivity, creating job opportunities and offering loans to underbanked individuals. With over 19 billion Baht disbursed and a low nonperforming loan rate, FINNIX stands as a beacon of empowerment in the digital lending sector.
Regional Winners
FUTURE ENTERPRISE OF THE YEAR
Midea Cloud Empowers the Digital Transformation of Midea's Lighthouse Factory
Midea Group | China
details not available
CEO OF THE YEAR
Budi G. Sadikin
Minister of Health, Republic of Indonesia | Indonesia
details not available
CEO OF THE YEAR
James Chen
CTBC Bank | Taiwan
details not available
CIO OF THE YEAR
Maria Beatriz A Adversalo
Malayan Insurance Company, Inc. | Philippines
details not available
BEST IN FUTURE OF CONNECTEDNESS
Project Global SASE
Birla Carbon | India
details not available
BEST IN FUTURE OF CUSTOMER EXPERIENCE
"Segment of One" Hyperpersonalized Customer Engagement
Bank of China (Hong Kong) Limited | Hong Kong
details not available
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
Digital Retail Program
Presicarre Corporation | Taiwan
details not available
BEST IN FUTURE OF DIGITAL INNOVATION
Harnessing Tacit Knowledge Using Artificial Intelligence to Achieve Breakthrough Performance
Petroliam Nasional Berhad (PETRONAS) | Malaysia
details not available
BEST IN FUTURE OF INDUSTRY ECOSYSTEMS
C&D Paper and Pulp Industrial Internet Platform (PaperSource & Epulp)
Xiamen C&D Paper & Pulp Co., Ltd. | China
details not available
BEST IN FUTURE OF INTELLIGENCE
Data Analytics: Building a Data Superhighway Toward the Future of Intelligence
Zuellig Pharma Holdings Pte. Ltd. | Singapore
details not available
BEST IN FUTURE OF OPERATIONS
High-Speed Railway 4C Visual Intelligent Analysis System
China Railway Electrification Bureau | China
details not available
BEST IN FUTURE OF TRUST
Transforming of Security Architecture Using Artificial Intelligence Technology
National Information Resources Service | Korea
details not available
BEST IN FUTURE OF WORK
Augmented Reality & Drone-Assisted Field Service Powered bt 5G and Edge for Safe Operation
HKT | Hong Kong
details not available
SPECIAL AWARD FOR DIGITAL RESILIENCY
eZRx: Building Digital Resiliency Through B2B e-Commerce for Buying and Selling Healthcare Product Amid COVID-19
Zuellig Pharma Holdings Pte. Ltd. | Singapore
details not available
SPECIAL AWARD FOR SUSTAINABILITY
3D Strategy (Diversification, Digitalization, and Decarbonization)
Petrosea | Indonesia
details not available
Asia Pacific 2022 Winners
View photos of Asia Pacific Regional Winners honored during the 2022 IDC DX Summit and Future Enterprise Awards.
View All photos of past winners
Regional Winners
BEST IN FUTURE OF CONNECTEDNESS
Connecting the Unconnected
Petronas | Malaysia
details not available
BEST IN FUTURE OF CUSTOMERS AND CONSUMERS
Data-Driven Customer Intelligence Platform
Bank of China (Hong Kong) Limited | Hong Kong
details not available
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
M-Customer
Bharti AXA Life Insurance Company Limited | India
details not available
BEST IN FUTURE OF DIGITAL INNOVATION
Open Source Software Risk Assessment and Intelligent Monitoring System
Taipei Fubon Bank | Taiwan
details not available
BEST IN FUTURE OF INDUSTRY ECOSYSTEMS
One EQC
Earthquake Commission | ANZ
details not available
BEST IN FUTURE OF INTELLIGENCE
KOTRA Trade Investment Big Data Platform
KOTRA | Korea
details not available
BEST IN FUTURE OF OPERATIONS
Unilever China IT Digital Transformation Project
Unilever China | China
details not available
BEST IN FUTURE OF TRUST
GrabDefence: A Suite of Risk Protection Solutions
Grab | Singapore
details not available
BEST IN FUTURE OF TRUST
Project Ethics - Fairness Assessment Methodology
Union Bank of the Philippines | Philippines
details not available
BEST IN FUTURE OF WORK
CapitaLand Automation Program
CapitaLand | Singapore
details not available
CIO OF THE YEAR
May Yap
Jabil | Singapore
details not available
CEO OF THE YEAR
Tapan Singhel
Bajaj Allianz General Insurance Co. Ltd. | India
details not available
SPECIAL AWARD FOR DIGITAL RESILIENCY
DiskarTech Financial Inclusion Super App
Rizal Commercial Banking Corporation | Philippines
details not available
FUTURE ENTERPRISE OF THE YEAR
New Business Model
FWD Group | Singapore
details not available
FUTURE ENTERPRISE OF THE YEAR
Industrial Transformation of Qingdao Haier Using Cross-Industry Industrial Internet Platforms
Qingdao Haier | China
details not available
FUTURE ENTERPRISE OF THE YEAR
K-Strategy - Kbank Strategic Imperatives
Kasikornbank | Thailand
details not available
Regional Winners
DIGITAL TRAILBLAZER
Union Bank of the Philippines
Union Bank of the Philippines | Philippines
details not available
DX CEO
Edwin R. Bautista
Union Bank of the Philippines | Philippines
details not available
DIGITAL TRANSFORMER
Real-Time Manufacturing Insights (RTMI)
Piramal Glass | India
details not available
DIGITAL DISRUPTOR
Ather 450X: Smart, Connected, Electric
Ather Energy | India
details not available
DX CEO
Joe Yau
OpenRice Limited | Hong Kong
details not available
DX LEADER
Lucheng Chen
Haier Group Corporation | China
details not available
DX GAMECHANGER
Danamon Digital Transformation
Bank Danamon | Indonesia
details not available
INFORMATION VISIONARY
Inland Revenue Business Transformation Program
New Zealand Inland Revenue Department | ANZ
details not available
OMNI-EXPERIENCE INNOVATOR
Establishment of the R-Offering System for Real-Time Customer Management of Omni Channel
Shinhan Bank | Korea
details not available
OPERATING MODEL MASTER
Singtel Operating Model Transformation Program (SOMTP)
Singtel | Singapore
details not available
TALENT ACCELERATOR
United Overseas Bank Enterprise Data and Analytics Transformation
United Overseas Bank | Singapore
details not available
SPECIAL AWARD FOR RESILIENCY
Elevating the Network of MediCloud System - Best Practice of Using Advanced Technology in Combating COVID-19
National Health Insurance Administration, Ministry of Health and Welfare | Taiwan
details not available
Regional Winners
DX LEADER
Prof Dr Suchatvee Suwansawat
King Mongkut's Institute of Technology Ladkrabang (KMITL) | Thailand
details not available
INFORMATION VISIONARY
AI Underwriter, BARO
Kyobo Life Insurance Co, LTD | Korea
details not available
INFORMATION VISIONARY
Data Strategy Disruption
P&G Asia Pacific, Middle East & Africa | Singapore
details not available
INFORMATION VISIONARY
Big Data Visual Analytics Platform Deployment
Shinhan Bank | Korea
details not available
INFORMATION VISIONARY
eZTracker
Zuellig Pharma | Singapore
details not available
OMNI-EXPERIENCE INNOVATOR
CCB's Financial Service Robot Based on 'Financial Intelligence Brain'
China Construction Bank | China
details not available
OMNI-EXPERIENCE INNOVATOR
New Pizza Chef with Augmented Reality
Domino's Pizza | ANZ
details not available
TALENT ACCELERATOR
Citi's Next Gen Technology Talent Initiative
Citi | Singapore
details not available
TALENT ACCELERATOR
CastApp - A Staff Engagement Application
Hong Kong Disneyland | Hong Kong
details not available
OPERATING MODEL MASTER
Real Time Monitoring System (RTMS)
L&T Hydrocarbon Engineering LTD | India
details not available
OPERATING MODEL MASTER
Smart Planning
Hung Hing Printing | China
details not available
DIGITAL TRAILBLAZER
Digital Twin Technology
SATS | Singapore
details not available
OMNI-EXPERIENCE INNOVATOR
Digital Twin Technology
SATS | Singapore
details not available
DIGITAL DISRUPTOR
Impacting a Nation with Cloud
GOJEK | Indonesia
details not available
DIGITAL TRANSFORMER
AirAsia Digital Airline Program
AirAsia | Malaysia
details not available
Regional Winners
DIGITAL TRAILBLAZER
OVO Analytics
OVO | Indonesia
details not available
DIGITAL DISRUPTOR
OVO Analytics
OVO | Indonesia
details not available
DIGITAL TRANSFORMER
Digitalizing SCMP
South China Morning Post | Hong Kong
details not available
DIGITAL TRANSFORMER
Mitr Phol's Business Transformation in a Digitalized World
Mitr Phol Group | Thailand
details not available
DIGITAL DISRUPTOR
WeDoctor HuaTuo Cloud Platform
WeDoctor | China
details not available
DX LEADER
Fu Gang
Baheal Pharmaceutical Group | China
details not available
DX LEADER
Dato' Amiruddin Abdul Satar
KPJ Healthcare Berhad | Malaysia
details not available
DX LEADER
Kim Myung Hee
National Information Resources Service (NIRS) | Korea
details not available
OMNI-EXPERIENCE INNOVATOR
HeyPhil App
PhilhealthCare, Inc. | Philippines
details not available
TALENT ACCELERATOR
Digital Blueprint
Lane Crawford | ANZ
details not available
INFORMATION VISIONARY
Enterprise Data Architecture & Governance (EDAG)
United Overseas Bank | Singapore
details not available
INFORMATION VISIONARY
Dynamic Course Generation System (DCGS)
TutorABC | Taiwan
details not available
OPERATING MODEL MASTER
Gambot
Gammon Construction Limited | Hong Kong
details not available
OPERATING MODEL MASTER
Smart Tag-based Smart Factory
Hyundai Motor Group | Korea
details not available
Regional Winners
DIGITAL TRANSFORMER
Changi Airport Group (CAG)
Changi Airport Group (CAG) | Singapore
details not available
DIGITAL TRANSFORMER
MTR Corporation
MTR Corporation | Hong Kong
details not available
DIGITAL DISRUPTOR
Chunyu Doctor
Chunyu Doctor | China
details not available
DX LEADER - L3D MASTERY
DBS Bank
DBS Bank | Singapore
details not available
DX LEADER - INFORMATION VISIONARY
Taishin Bank
Taishin Bank | Taiwan
details not available
DX LEADER - INFORMATION VISIONARY
Jardine Restaurant Group
Jardine Restaurant Group | Hong Kong
details not available
DX LEADER - OMNI-EXPERIENCE
HDFC Bank
HDFC Bank | India
details not available
DX LEADER - OPERATIONAL TRANSFORMATION
M Social Singapore
M Social Singapore | Singapore
details not available
DX LEADER - OPERATIONAL TRANSFORMATION
Postal Savings Bank of China
Postal Savings Bank of China | China
details not available
DX LEADER - TALENT ACCELERATION
Urban Redevelopment Authority (URA)
Urban Redevelopment Authority (URA) | Singapore
details not available
Regional Winners
BEST IN FUTURE OF CONNECTEDNESS
Digitally Integrated Healthcare Screening Program: Emirates Health Services, UAE
Emirates Health Services
Overall Winner
Leveraging technology for efficiency, Emirates Health Services' "Digitally integrated healthcare screening program" streamlines patient care across four government departments. This paperless solution automates workflows, slashing appointment wait times and physical visits, saving over AED 9 million and reducing the region's healthcare carbon footprint by 10-15%. Real-time reports, a 4-day turnaround time reduction, and award-winning accolades showcase the program's success in revolutionizing healthcare delivery.
BEST IN FUTURE OF CONNECTEDNESS
BSH AIM
BSH Home Applicance Group
First Runner-Up
BSH AIM spearheaded a digital revolution, automating sales report authorization, empowering users with a self-service content platform, and seamlessly integrating a hybrid knowledge base. The streamlined process for requesting "sales and analytic report" roles and authorizations yielded measurable benefits and improvements across the organization, proving AIM's transformative impact.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
Use of Intelligent Algorithms for Analyzing Customer Sentiments and Driving Engagement Strategy
Emirates Health Services
Overall Winner
Navigating a vast landscape of customer feedback across social media, forms, and call centers, Emirates Health Services (EHS) harnessed the power of AI. Their innovative NPL-powered tool dives deep into 2,500 monthly insights, automatically uncovering sentiments and pinpointing areas for service improvement. No more sifting through 15,000 minutes of manual analysis – this smart system extracts emotions and prioritizes actions, slashing processing time by 45% and ensuring EHS turns feedback into action, ultimately boosting customer satisfaction.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
Driving Global Scientific Progress through Customer Experience Analytics at Elsevier
Elsevier
First Runner-Up
Fueling scientific progress through world-class customer experiences, Elsevier empowers researchers, healthcare providers, and educators with their vast digital tools. Serving 30 million users across 100+ products, Elsevier prioritizes rapid resolution of complex problems. Recognizing the critical role of omni-channel customer interaction analytics, Elsevier leverages AI and natural language processing to address concerns with greater empathy and efficiency. From intelligent intent recognition guiding users to the right help channels, to analyzing desired agent behaviors and swiftly identifying product improvement opportunities, Elsevier optimizes every touchpoint. The results speak for themselves: a 5% boost in customer satisfaction, alongside reduced call durations and increased agent performance. This technology-driven approach ensures researchers can focus on what truly matters – tackling global challenges and making scientific breakthroughs.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
Speech and Interaction Analysis (SIA)
DHL Group
Second Runner-Up
DHL Group embarked on a journey to revolutionize customer experience with "Speech and Interaction Analysis" (SIA), an advanced analytics solution powered by modern technology. This innovative system unlocks a comprehensive understanding of call data, revealing key drivers of customer contact without the limitations of prior methods. SIA unlocks a cascade of benefits: automated tasks improve cost efficiency for long-term staffing needs, while caller satisfaction, agent satisfaction, and overall customer experience all see a welcome boost. The solution also streamlines agent feedback by enabling objective performance comparisons among peers, empowering informed decision-making based on insightful analysis of every call. With SIA, DHL Group navigates the exciting path towards a future where customer experience thrives thanks to data-driven insights and empowered teams.
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
Digital Composable Enterprise
Green Cargo AB
Overall Winner
Embracing a digital composable enterprise mindset, Green Cargo, a state-owned Swedish logistics leader, transports 21 million tons of freight annually with minimal environmental impact. Led by its fleet of over 97% electric trains, Green Cargo replaces 9,000 trucks daily, significantly reducing carbon emissions and promoting safer roads. Their diverse network spans 300 locations across Sweden, Norway, and Denmark, with partner connections reaching all of Europe. Green Cargo's commitment extends beyond CO2 reduction to encompass space efficiency and safer transport, connecting the Swedish market to nearly 2,000 continental European destinations.
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
Vodafone Turns to LaunchDarkly’s Feature Management Technology for Increased Release Frequency, Improved Team Collaboration and Better Production Reliability.
Vodafone
First Runner-Up
Seeking increased agility and customer focus, Vodafone embraced LaunchDarkly's feature management technology in 2021. Ditching release-centric workflows, Vodafone empowered engineering teams to experiment and iterate rapidly. Feature flags became essential tools, enabling independent deployment of new components and versions, and on-demand feature activation or deactivation. This agility, coupled with LaunchDarkly's robust platform, paved the way for smoother CI/CD pipelines and empowered teams to push over 100 deployments per day – all while ensuring business continuity and production reliability. Vodafone's story showcases the transformative power of embracing innovative solutions to unlock team autonomy and deliver exceptional customer experiences.
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
Deutsche Bank Database Migration to On-Prem Cloud and Modernisation Initiative
Deutsche Bank
Second Runner-Up
Embracing a future-proof data landscape, Deutsche Bank embarked on a transformative initiative to migrate its database systems to an on-premise cloud environment and modernize its entire database estate. This strategic move seeks to enhance operational efficiency, unlock agility, and pave the way for seamless integration with innovative technologies like AI and cloud-based solutions. By leveraging the best of both worlds – the control and security of an on-premise cloud and the scalability and flexibility of the cloud – Deutsche Bank positions itself for a data-driven future, ready to empower smarter decision-making, optimize resource allocation, and ultimately deliver exceptional value to its diverse clientele.
BEST IN FUTURE OF INTELLIGENCE
Roche Data Mesh Unlocks Data Insights at Scale with Self-Serve Platform
Roche
Overall Winner
Embracing a decentralized approach, Roche carved a path to data-driven success with its Roche Data Mesh (RDDM). This innovative initiative radically transformed their diagnostics arm, boasting a tenfold improvement in time-to-data (from months to weeks) and over 200 new data products delivering 40-50 million CHF in internal efficiency gains. RDDM empowers employees across the organization as data owners, fostering insightful innovations through a self-serve platform that democratizes data access without complex engineering demands. Partnering with Immuta, Snowflake, DataOps, and others, Roche has architected a future where their data becomes a readily available springboard for impactful decisions and boundless possibilities.
BEST IN FUTURE OF INTELLIGENCE
Using Next-Gen Enterprise Data & AI Program "EHS Intelligence" for Transformative Health and Well Being in UAE
Emirates Health Services
First Runner-Up
Pioneering data-driven healthcare, Emirates Health Services (EHS) empowers its vast network with "EHS Intelligence," a next-gen enterprise program transforming millions of patient records into actionable insights and predictions. This ambitious initiative integrates clinical, operational, financial, and even external data like weather, unveiling critical contextual information for shaping national health strategies. EHS Intelligence boasts over 13 custom-built AI models and 35 data marts, delivering real-time data connections, analysis, and predictions. This empowers physicians, nurses, administrators, and executives to make informed decisions, propelling EHS towards a future where data fuels transformative healthcare experiences.
BEST IN FUTURE OF INTELLIGENCE
ABB AI Factory
ABB
Second Runner-Up
Embracing the collaborative power of data and AI, ABB introduces the "ABB AI Factory," a comprehensive platform designed to streamline and democratize AI development and management. Integrating over 15 open-source technologies, this fully web-based platform empowers diverse teams – from technical experts to business stakeholders – to work together seamlessly. Already housing over 100 AI models and serving over 200 users, the "ABB AI Factory" fuels data-driven innovation with scalability and efficiency. By year-end 2023, it's poised to host over 200 models, shaping a future where collaboration unlocks the boundless potential of data and AI.
BEST IN FUTURE OF OPERATIONS
Smart Scoring with AI
Aksigorta
Overall Winner
Embracing a data-driven future, Aksigorta unveils "Smart Scoring with AI," a transformative initiative reshaping risk assessment in insurance. This ambitious project leverages augmented intelligence to seamlessly consolidate diverse risk scores from sources like INGrit, CRIF, Urbanstat, and AGD into a single, objective model. Powered by machine learning, the system automatically estimates risk retention twice annually, with underwriters fine-tuning results each time to ensure unwavering accuracy and precision. This streamlined approach unlocks a cascade of benefits, from automated risk assessment and focused monitoring to optimized portfolio diversification, maximized underwriting margins, and a more robust risk quality control process. By harmonizing diverse data points through intelligent algorithms, Aksigorta paves the way for a future where data-driven insights fuel informed decisions, enabling smarter growth and a resilient insurance landscape.
BEST IN FUTURE OF OPERATIONS
BSH GDS B@B Brilliant@TheBasics - An IT Initiative for Operational Excellence
BSH Home Appliances Group-GDS Global Digital Services-DPS Digital Platform Services
First Runner-Up
Embracing a future of digital prowess, BSH Home Appliances Group's GDS B@B Brilliant@TheBasics initiative lays the groundwork for operational excellence and seamless digital transformation. This multifaceted program empowers IT product owners through customized consultancy, guidance, and services, elevating the maturity of critical IT products. B@B delves deeper, identifying and eliminating structural gaps and shortcomings within BSH's IT organization, fostering robust overall operations. Tailored support across 11 key operational topics, from SLA reviews and architectural enhancements to proactive security measures and automated regression testing, empowers product owners to unlock quick wins and define long-term follow-up actions. Within just six months, B@B propels IT products towards peak performance, establishing a secure and reliable foundation for BSH's digital journey.
BEST IN FUTURE OF OPERATIONS
Hyperoptic SAP S/4HANA Digital Transformation
Hyperoptic Ltd.
Second Runner-Up
Outgrowing its legacy systems, Hyperoptic embarked on a transformative journey with green-field SAP S/4HANA powered by Google Cloud, tackling its fragmented processes, manual operations, and limited data visibility. Partnering with TCS, Hyperoptic sculpted a digital roadmap that brought together real-time visibility, streamlined workflows, and automated tasks, unlocking a treasure trove of benefits – boosted operational efficiency, enhanced customer service, and a newfound agility to navigate the changing connectivity landscape. Now, with a robust digital core as its foundation, Hyperoptic confidently strides towards a future brimming with possibilities, ready to solidify its position as a leader in the industry.
BEST IN FUTURE OF TRUST
"Labour and Employment" Subsystem
DOST Digital Innovations Center
Overall Winner
Azerbaijan's Ministry of Labour and Social Protection, seeking to revolutionize its services, established the DOST Digital Innovations Center. This dedicated hub spearheads the digitalization of services, transforming the landscape for employers, employees, and job seekers. The "Labour and Employment" subsystem serves as the crown jewel, acting as a unified platform to connect job seekers with opportunities, simplify administrative tasks, and ultimately reduce unemployment. Through seamless integration and workflow streamlining, this platform eliminates the red tape surrounding job searches and employee hiring, resulting in swifter employment matches and a more vibrant economic landscape. This innovative initiative showcases the transformative power of digitalization in empowering both individuals and the nation as a whole.
BEST IN FUTURE OF WORK
Driving Digital Transformation and Creating Leading Digital Solutions at Henkel Worldwide
Henkel
Overall Winner
Embracing the winds of digital transformation, Henkel charts a course towards purposeful growth. Partnering with Unisys and Microsoft, Henkel reimagines the end-user workplace, injecting automation, predictive analytics, and unified communications to empower employees in the new digital era. This strategic move not only bolsters business continuity and aligns team goals but also unlocks new collaboration models, personalized customer experiences, and data-driven innovation. From production sites to administrative hubs, parity for virtual and onsite teams fosters seamless collaboration, while robust security and compliance safeguards ensure a future where technology fuels efficiency and drives Henkel's digital leadership.
BEST IN FUTURE OF WORK
Artificial Intelligence Powered Automated Mobile Robot (AIPR)
Koçtaş Yapı Marketleri Ticaret A.Ş.
First Runner-Up
Pioneering smart retail experiences, Koçtaş Yapı Marketleri unleashes the "Artificial Intelligence Powered Automated Mobile Robot" (AIPR). This autonomous marvel navigates aisles with precision, wielding cutting-edge sensors to avoid obstacles and adapt routes on the fly. Beyond automated movement, AIPR autonomously tackles tasks like label price control and shelf gap analysis, traditionally relying on human effort. This frees staff for higher-value activities, boosting productivity and resource allocation. Interactive touchscreens add a human touch, while self-charging capabilities ensure AIPR's tireless service. Embracing innovation to redefine retail efficiency and customer engagement, Koçtaş paves the way for a future where intelligent automation empowers both staff and shoppers.
BEST IN FUTURE OF WORK
AgeSA Enterprise Agile Transformation
AgeSA Hayat ve Emeklilik
Second Runner-Up
AgeSA Hayat ve Emeklilik, guided by the vision "To be Agile," embarks on a cultural transformation journey, exceeding the confines of mere agile practices. Recognizing agility as an ongoing pursuit, AgeSA designs a transformation roadmap built around empowering employees and fostering customer-centricity. This empowers them to embrace an ever-expanding workload with existing governance resources, while simultaneously growing their sales force. Investing in capability development not only fuels AgeSA's ambitions for operational excellence but also positions them as an industry leader in talent attraction, making AgeSA the best place to work. Launched in June 2022, the initiative saw its first phase completed in December, marking a milestone in a continuous journey where agile transformation isn't a destination, but rather a way of life at AgeSA.
SPECIAL AWARD FOR SUSTAINABILITY
University of Cambridge: Zero Carbon Future
Research Computing Services, University of Cambridge
Overall Winner
In the face of looming climate deadlines, the University of Cambridge's Research Computing Services (RCS) rises to the challenge, tackling the energy footprint of high-performance computing (HPC). Committed to exceeding sustainability goals, RCS delves into power-conscious solutions, pioneering adjustments to parameters like GPU clock speeds. These strategic modifications, demonstrating up to 30% power reductions without sacrificing performance, pave the way for a greener future. RCS's pioneering efforts, exemplified by the Wilkes3 supercomputer's impressive Green500 ranking, illuminate the potential of GPU computing in propelling HPC towards greater energy efficiency. This bold commitment to sustainable innovation positions RCS as a beacon of hope in the critical race against climate change.
Regional Winners
BEST IN FUTURE OF CONNECTEDNESS
Connected Parks & Morrisville Central Building a Smart Morrisville
Town of Morrisville
Overall Winner
Embracing a "Data-driven. Community Focused. Future-forward." approach, Morrisville is weaving connections through its Smart initiatives. "Morrisville Connected Parks" uses sensors to manage facilities, provide real-time field status, and predict court usage, while a unified mobile app lets residents report concerns, view events, and check park amenities, all in one convenient interface. These projects exemplify Morrisville's commitment to a connected future, built on data and focused on residents' needs.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
Samsung Care Digital Transformation Powered by SMS, Enhanced with AI
Samsung Electronics
Overall Winner
Samsung's AI-powered SMS support aims to revolutionize customer service. By streamlining interactions with a single number and AI-guided routing, they boost agent efficiency and customer satisfaction. "Match Making" pairs customers with ideal agents based on emotional state and issue, paving the way for a future where SMS, not voice, reigns supreme. The shift prioritizes convenience and control, evidenced by soaring customer experience scores driven by SMS's non-intrusive, asynchronous nature and growing consumer preference.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
AIRA at Phoenix Sky Harbor International Airport
Phoenix Sky Harbor International Airport
First Runner-up
Recognizing technology's power, Phoenix Sky Harbor, America's Friendliest Airport, champions inclusivity by offering airport-wide, completely free Aira service. This unique partnership empowers visually impaired travelers with 24/7 on-demand assistance via mobile app, providing real-time descriptions of surroundings, navigation help, and information access, all narrated by trained agents. Unlike limited programs at other airports, PHX removes cost and area restrictions, ensuring smooth journeys for even the busiest airport in the country (44+ million passengers in 2022). Aira's button-activated assistance fosters independence and confidence, making Phoenix Sky Harbor a true champion of accessibility.
BEST IN FUTURE OF CUSTOMER EXPERIENCE
ETHAN (Emergency Telehealth and Navigation)
City of Houston Fire/EMS Department
Second Runner-up
Since 2014, Houston's ETHAN program has revolutionized healthcare delivery, conducting over 30,000 virtual visits for its 2.3 million residents via MS Teams. Bypassing costly ERs, 15% of ETHAN patients avoid the ED altogether, with 90% avoiding ambulances. Dr. Gonzalez, Program Director, oversees this success with data-driven MS Power BI dashboards. Now, ETHAN expands even further with its "Synapse" portal, integrating data from all 42 hospitals through the HIE to create a unified patient record, paving the way for even more impactful healthcare delivery.
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
Enterprise Cloud Center of Enablement
The Cigna Group
Overall Winner
For over five years, Cigna has sculpted its enterprise cloud into a cost-efficient engine for business transformation. Through strategic deployment of key public cloud services, meticulous financial models, and self-service access with strong governance, Cigna empowers its "digital first, virtual leading, data driven, and personalized" healthcare solutions, changing the way people experience care. This innovative approach showcases Cigna's FinOps maturity and its "Enterprise Cloud Center of Enablement" as a model for responsible cloud optimization.
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
Project Safeguard
Rockline Industries
First Runner-up
Driven by a commitment to quality and traceability, Rockline sought real-time water quality data to streamline customer complaint investigations and maintain stringent standards. Gray Solutions delivered a FactoryTalk Edge Gateway-powered solution, bridging siloed plant data to a central, cloud-based repository. This empowered Rockline with intuitive analytics and visualizations, enabling rapid issue identification, root cause analysis, and swift resolution, minimizing waste, optimizing uptime, and upholding brand reputation.
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
Automated Recovery on the Infrastructure Resiliency
Avery Dennison
Second Runner-up
In a bid to amplify human-machine collaboration, Avery Dennison partnered with TCS for large-scale enterprise automation. Targeting a 29% increase in automation across all platforms, TCS employed a 'machine-first' approach leveraging analytics and AI. Self-service tools and robotic process automation streamlined tasks, liberating Level 1 and 2 teams while reducing costs and downtime. This strategic shift transformed IT services from a cost center to a value driver, boosting operational efficiency and productivity.
BEST IN FUTURE OF INDUSTRY ECOSYSTEMS
EcoStruxure Openness & Schneider Electric Exchange
Schneider Electric
Overall Winner
In a rapidly changing world grappling with digital disruption and climate change, Schneider Electric steps forward as the "digital partner for efficiency and sustainability." Recognizing digitization as a key to tackling climate challenges, Schneider empowers collaborative innovation through its open business platform, Schneider Electric Exchange. Powered by the plug-and-play EcoStruxure platform, Exchange unites a global ecosystem of partners and developers, offering data access, co-creation tools, and a rich marketplace of solutions. With over 600,000 partners and thousands of developers, Schneider fosters collaboration, best-practice sharing, and efficient problem-solving, all driving a transformative path toward a more sustainable future.
BEST IN FUTURE OF INTELLIGENCE
Enterprise Data & Analytics Strategic Transformation
Dow
Overall Winner
Dow's data revolution is unlocking new horizons. By dismantling siloed expertise and replacing it with a collaborative "hub-and-spoke" model, Dow's Enterprise Data & Analytics (ED&A) empowers both employees and customers. The centralized hub offers expertise and resources, while business-specific spokes drive innovation and deploy solutions. This empowers teams, breaks down barriers, and fosters a culture of data-driven growth. It's not just about integrating data; it's about democratizing its use, elevating data citizenship, and streamlining processes. This strategic shift, fueled by collaboration and insights, propels Dow toward its ambition: becoming the world's most innovative, customer-centric, inclusive, and sustainable materials science leader. Dow's data revolution is a beacon for the future, where collaboration and insights illuminate the path to unprecedented success.
BEST IN FUTURE OF INTELLIGENCE
Revenue Tracker Analytics: Leading and Lagging Indicators to Drive Operational Excellence
University of Miami Health System
First Runner-up
Shifting away from conventional monthly reports, UHealth's IT team has crafted a real-time revenue tracking tool. Powered by patient demand, appointment data, and future forecasts, it offers continuous monitoring of daily financial alignment with the fiscal plan, identifying potential issues before they escalate. The tool further highlights early indicators of delays in charge capture, such as unposted procedures or pending coding, empowering leaders to take proactive steps and adjust operations for a smooth path towards achieving fiscal year goals.
BEST IN FUTURE OF INTELLIGENCE
Double-Digit Productivity Improvements through Belden's Digitization Solutions Capabilities
Belden, Inc.
Second Runner-up
Tackling inefficiencies at its 95-year-old plant, Belden's digitization solutions unlocked a transformative approach. Sharing data across once-siloed IT and OT domains fueled insightful dashboards, proactive maintenance alerts, and real-time OEE visibility, empowering data-driven decisions. Embracing Industry 4.0 readiness, the solution paves the way for digital twins and AI, while delivering immediate results: double-digit productivity gains, half-million dollar annual savings, and a rapid 1.25-year payback. Belden's innovation not only solved present challenges but planted the seeds for future optimization and growth.
BEST IN FUTURE OF OPERATIONS
Enterprise AI or Manufacturing Operations at Georgia-Pacific
Georgia Pacific
Overall Winner
Facing complex processes at its 100+ facilities, Georgia-Pacific's Collaboration Support Center (CSC) harnessed technology and teamwork to boost equipment reliability. Leveraging over 90,000 sensors and AI tools like C3 AI Reliability, they predict equipment failures before they strike, avoiding downtime and improving OEE by several percentage points. By uniting business, operations, data science, and engineering in a data-driven approach, the CSC has secured hundreds of hours of production and paved the way for smoother operations, higher customer satisfaction, and enhanced business value.
BEST IN FUTURE OF TRUST
Solution for Security, Risk and Compliance
Foundation Medicine
Overall Winner
Seeking a holistic approach to risk and compliance, Foundation Medicine embraced the RiskOptics ROAR platform. This consolidation of multiple point products into one robust solution streamlined operations, enabling successful HIPAA audit completion, enhanced external audit support, and expert subject matter collaboration. ROAR, acting as a "single pane of glass", empowers Foundation Medicine with comprehensive insight into its compliance posture, fostering proactive management and continued operational excellence.
BEST IN FUTURE OF WORK
Mobile Advisor Experience (MAX)
Merrill Wealth Management
Overall Winner
Seizing the opportunity presented by the work-from-home shift during COVID-19, Merrill Lynch revolutionized the advisor experience with its industry-leading Mobile Advisor Experience (MAX) app. Launched in September 2021, MAX empowers advisors to seamlessly manage critical tasks from their iPhones or iPads. This secure mobile app consolidates vital information and tools for client servicing, simplifying complex workflows and unifying disparate systems into a single, intuitive interface. Advisors can now address urgent matters with confidence, from anywhere with internet connectivity. Notably, MAX stands as the first advisor-dedicated mobile solution within full-service firms, granting secure access to client data and enabling effective on-the-go task completion.
BEST IN FUTURE OF WORK
Vopak's Data Driven Journey
Royal Vopak
First Runner-up
Vopak's journey to a data-driven future took a major leap with Oracle Cloud ERP. Standardizing processes across 30+ countries meant embracing Oracle's best practices - a challenge for users accustomed to 13 decentralized JD Edwards systems. Yet, this simplification and unification became the bedrock of transformation. Fusion Analytics unlocked valuable insights within the ERP data, empowering decision-making, monitoring, and even month-end closings. Partnering with Oracle, Vopak continuously upskilled their users, equipping them with data preparation, visualization, and analysis capabilities to fully leverage the power of their data. The road to becoming a data-driven company wasn't smooth, but the consolidation and analytics prowess of Oracle Cloud have paved the way for a future rich with intelligent insights and optimized operations.
BEST IN FUTURE OF WORK
How Triumph is Driving Innovation and Agility in the Financial Solutions for the Trucking Industry
Triumph
Second Runner-up
For nearly two decades, Triumph, a leading financial solutions provider for trucking companies, has empowered its clients with comprehensive services. However, a paper-laden intermediary role hampered scalability and burdened team members. Recognizing this pain point, forward-thinking leader Clarie Workman partnered with Xerox to leverage Robotic Process Automation (RPA). Overnight invoice processing and streamlined workflows were just the first steps, paving the way for broader RPA adoption. This strategic move aligns seamlessly with Triumph's digital growth vision, prioritizing both efficiency and employee experience.
Regional Winners
BEST IN FUTURE OF CONNECTEDNESS
PRF goes Private with Wireless to Build the Next Generation Smart City
Purdue Research Foundation
Overall Winner
BEST IN FUTURE OF CONNECTEDNESS
Motor City Wash Works: Cruz Control
Motor City Wash Works
Runner-up
BEST IN FUTURE OF CONNECTEDNESS
Connecting the Unconnected in Rural Tennessee
Newport Utilities
Runner-up
BEST IN FUTURE OF CUSTOMER EXPERIENCE
Samsung Connected Care
Samsung Electronics America Customer Care
Overall Winner
BEST IN FUTURE OF CUSTOMER EXPERIENCE
Benefits and Contact Center Journey
Unum
Runner-up
BEST IN FUTURE OF CUSTOMER EXPERIENCE
Samson ICARIA 2.0: The Digital Solution for Mooring Line Management
Samson, Inc.
Runner-up
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
WSP Network Automation through Gluware
WSP
Winner – Autonomous Operations
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
Pac-12 Networks
Pac-12 Network
Winner – Ubiquitous Deployment
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
Utah Division of Technology Services Migration to GCVE
Utah Division of Technology Services
Winner – Cloud Technology
BEST IN FUTURE OF DIGITAL INNOVATION
Innovation Train
NJ TRANSIT
Overall Winner
BEST IN FUTURE OF DIGITAL INNOVATION
Job Site Access (JSA)
PCL Constructors Inc.
Runner-up
BEST IN FUTURE OF DIGITAL INNOVATION
NFPA LiNK
National Fire Protection Association
Runner-up
BEST IN FUTURE OF INDUSTRY ECOSYSTEMS
Oklahoma OMES Citizen 360 Data Platform
Oklahoma Office of Mangement and Enterprise Services
Overall Winner
BEST IN FUTURE OF INTELLIGENCE
Anticipated Delivery and Package Time (ADAPT)
UPS
Overall Winner
BEST IN FUTURE OF INTELLIGENCE
Scaling AI with an Enterprise Data & Analytics Platform
Con Edison
Winner - Ability to Synthesize Information
BEST IN FUTURE OF INTELLIGENCE
TxDOT: An Artificially Intelligent Transportation Agency
Texas Department of Transportation
Winner - Aptitude to Deliver Insights at Scale
BEST IN FUTURE OF INTELLIGENCE
Oncology Data Intelligence Modernization
Michiana Hematology Oncology (HMO)
Winner - Capacity to Learn
BEST IN FUTURE OF INTELLIGENCE
Enabling a Data-Driven Culture
Texas Mutual Insurance
Winner - Fostering a Data Culture
BEST IN FUTURE OF OPERATIONS
On-road Dynamic Route Optimization and Navigation (ORION 3.0)
UPS
Overall Winner
BEST IN FUTURE OF TRUST
Solving for Identity Verification: Balancing Fraud Risk, Customer Friction, & Compliance
Public.com
Overall Winner
BEST IN FUTURE OF WORK
Ways of Working
PVH Technology and Process Group
Overall Winner - Space
BEST IN FUTURE OF WORK
Digitizing Workflows with Adobe Sign
Clark County, Nevada
Augmentation Category
BEST IN FUTURE OF WORK
Connected Experience
Entegris
Culture Category
North America 2022 Winners
View photos of North America Regional Winners honored during the 2022 IDC Future Enterprise Awards.
View All photos of past winners
Regional Winners
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
Digital Core Transformation
Tapestry
Overall Winner – Cloud Centric Computing
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
Toyota Financial Services: Digital Infrastructure Transformation
Toyota Financial Services
Winner – Ubiquitous Deployment
BEST IN FUTURE OF DIGITAL INFRASTRUCTURE
Founders Federal Credit Union - Transforming IT, Protecting the Business
Founders Federal Credit Union
Winner – Autonomous Operations
Ready to nominate your organization and be part of our prestigious circle of winners?
Asia Pacific deadline for nominations is on June 28, 2024 | North America and EMEA nominations extended to July 31, 2024
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