Customer Relationship Management (CRM) Team
New Research
This market presentation, based on an IDC survey, charts the differences among industry sectors in their progress toward embedding sustainability and environmental, social, and governance (ESG) principles into their business operations. The...
This IDC Presentation discusses the Asia/Pacific (excluding Japan) (APEJ) regionalization of the IDC FutureScape: Worldwide Future of Customer Experience 2024 Predictions (IDC #US50111423, October 2023). The era of AI everywhere, coupled wi...
This IDC Presentation is an accompanying piece to the IDC FutureScape: Worldwide Future of Customer Experience 2024 Predictions — Asia/Pacific (Excluding Japan) Implications. This document provides insights and guidance to technology sales ...
This IDC Survey Spotlight looks at the importance of AI and other innovative technologies (IT and OT) in the context of their potential for enabling sustainable transformation. It also identifies the most relevant sustainability-focused use...
This IDC study examines the security software market for 2021–2022. The revenue and market share of the leading vendors are provided for the year 2022."Security is not just an option for SMBs and midmarket companies; it is the foundation fo...
This IDC Market Perspective summarizes the key announcements from the Salesforce Dreamforce 2023 event and provides some analyst perspectives on the different announcements and innovations from Salesforce. "Salesforce is a significant provi...
This IDC Perspective discusses the nomination details of the Future of Customer Experience winner from the IDC Future Enterprise Awards 2023 in the Asia/Pacific region with how generative AI can impact organizations moving forward."In the e...
SAP recently announced its 3Q23 results. All results discussed in the document will be non-IFRS constant currencies unless otherwise specified.The 3Q23 financials show cloud and software revenue was up 9% to €6,679 million. Cloud revenue gr...
This market presentation introduces IDC's framework to assessthe status of ICT practitioners on their journey to becominga sustainable enterprise.The framework offers several benefits to technology providers. Among them, it assesses the sta...
This IDC Presentation demonstrates how enterprises in the Asia/Pacific are using key performance indicators (KPIs) to measure their DevSecOps activities. IT leaders are rethinking development workflows, using more complex tools, and adaptin...
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