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Vodafone Scam Signal: Leveraging Network Data to Deliver Real-Time Fraud Detection

Ahmad Latif Ali — Wed, 17 Sep 2025 04:00:00 GMT

This IDC Vendor Profile examines Vodafone's Scam Signal offering, a solution that delivers real-time fraud detection by leveraging network data to protect consumers and financial institutions. With new U.K. legislation requiring banks to reimburse victims of APP fraud, the need for proactive prevention tools has never been greater.

Telecom AI: Decision Points and Paths Forward

Chris Silberberg — Tue, 16 Sep 2025 04:00:00 GMT

This IDC Market Presentation covers key decision points, telecom AI use cases, and paths forward for telcos investigating agentic AI and paths to realizing new revenue streams from AI services. As the capabilities of AI solutions grow, they are expected to solve higher-level business problems, making it more difficult for businesses to measure return on investment. Ultimately the greatest AI outcomes take time and hands-on experience to realize; telcos must ground their strategy — it is critical for them to build internal competence and identify areas where they can partner to accelerate their AI road maps.

Worldwide Communications Platform as a Service Market Shares, 2024: Vendors Strengthen Their Differentiation Play with AI

Melissa Holtz-Fremeijer, Avinash Naga — Mon, 15 Sep 2025 04:00:00 GMT

This IDC presentation presents the market shares for the worldwide communications platform–as-a-service (CPaaS) market in 2024.

"The communications platform–as-a-service market is a mature market, but one that stays in motion. As the pace of digital acceleration continues, CPaaS will remain important for enterprises to amplify customer engagement and satisfaction. In 2024, the CPaaS market grew a healthy 7.6% over 2023. The market is dominated by Twilio, with Sinch and Infobip rounding out the top 3 providers." — Melissa Holtz-Fremeijer, senior research manager, European Enterprise Infrastructure and Communications, IDC

AI-Powered Networks, 2025: Shaping the Future of Telecom Service Providers

Peter Chahal, Avinash Naga, Karen Massey, Rick Villars — Sun, 14 Sep 2025 04:00:00 GMT

This IDC Market Presentation delivers an in-depth examination of how global telecom providers are accelerating their adoption of advanced AI to drive agility, intelligence, and innovation across the telecom value chain. As AI moves from pilot projects to full-scale deployment, it is becoming a strategic engine for transformation, reshaping operations, customer engagement, and infrastructure. With telecom AI/GenAI investments expected to soar from $17.3 billion in 2024 to $65 billion by 2029, providers are embedding GenAI into workflows and piloting agentic AI to automate complex tasks and deliver proactive services. North American operators are leading this charge, supported by strategic partnerships that enable faster integration across OSS, BSS, and network systems. Together, these developments position AI not just as a technology upgrade but as the cornerstone of telecom's digital future.

European UCaaS Market Shares, 2024: Vendors that Shaped 2024

Oru Mohiuddin, Graham Fruin — Sun, 14 Sep 2025 04:00:00 GMT

This IDC Market Share analyzes the European unified communications-as-a-service (UCaaS) vendor landscape. It outlines trends in market share and provides recommendations for market players, with breakdowns for public and private UCaaS.

"The UC&C market is maturing as business leaders expect more options and flexibility, which is creating new market segments beyond traditional ones," said Oru Mohiuddin, research director, Enterprise Communications and Collaboration, IDC UK.

2025 Canadian Business Communications Spending Survey Results: Growth Stalls and U.S. Tariffs Drive Preference for Canadian and Non–United States Technology Providers

Praveen Datta — Thu, 11 Sep 2025 04:00:00 GMT

This IDC Survey focuses on overall communications spend as well as expectations for increasing or decreasing spend on specific communications services, segmented by business size, industry, and region for Canadian enterprises. Details on spending are provided for wireline voice, UCC, WAN, internet, SD-WAN, and wireless services.

IDC Canada surveyed over 360 Canadian businesses in July 2025, across all regions, industries, and business sizes to capture business sentiment on communications spending.

Canadian business intentions on spending with United States and Canadian and non–United States technology vendors are explored in light of recent tariffs and the political climate between Canada and the United States.

This is a refresh of IDC's annual communications survey of enterprises of all size segments, across all regions and vertical markets in Canada. IDC is publishing multiple topic–focused survey documents from our annual survey to share more findings and to help our users find relevant topic-based data more easily.

There is a considerable volume of data from our annual survey beyond what is provided in this presentation and more detailed crosstabs can also be provided. We encourage you to contact your IDC account representative if you have any specific questions about a market or segment of interest.

2025 IDC中国科技市场技术热点速递——第二季度

Thu, 11 Sep 2025 04:00:00 GMT

本IDC技术买家演示文稿深入剖析了2025年第二季度中国科技市场的前沿技术趋势和行业应用，该季度技术热点涵盖人工智能、电信、物联网、机器人技术的创新以及云计算和低代码开发等多个技术热点领域。

与此同时，本季度IDC科技市场研究还探讨了这些技术如何推动政务、智慧城市、制造业、能源和医疗等行业的前沿技术转型与发展，还为首席信息官（CIO）提供了决策指南，帮助他们把握市场脉搏，制定战略规划。报告通过深入的行业洞察和实用的决策建议，为读者提供了一个全面了解中国科技市场动态和未来发展方向的窗口。

Customer Experience: The Leading Driver of Network API Exposure

Ahmad Latif Ali — Thu, 11 Sep 2025 04:00:00 GMT

This IDC Survey Spotlight analyzes the main drivers for telcos to expose network capabilities through application programming interfaces (APIs). It includes data from IDC's EMEA Telco Transformation Survey. Between June and July 2024, IDC conducted an online survey of 150 telecommunication service providers in Europe, the Middle East and Africa (EMEA) to better understand how they are transforming their businesses.

How Can EMEA Enterprises Turn Great Expectations for Network Automation into Real Strategies?

Len Padilla — Thu, 11 Sep 2025 04:00:00 GMT

This IDC Survey Spotlight examines enterprise network automation priorities, emphasizing security, efficiency, and predictive capabilities. Key focus areas include security analysis, quality-of-service optimization, provisioning, and incident remediation. While many organizations adopt ad-hoc or project-specific automation, cohesive strategies remain limited. Vendors must deliver integrated, user-friendly solutions that support scalability, predictive analytics, and intent-based networking. Automation is increasingly recognized as a strategic driver for innovation and operational excellence.

IDC Innovators: Transforming Frontline Workforce Management with AI-Driven Solutions

Filippo Battaini — Mon, 08 Sep 2025 04:00:00 GMT

This IDC Innovators report highlights five emerging technology vendors offering innovative frontline workforce management solutions. These vendors leverage AI-powered conversational search, adaptive microlearning, workflow orchestration, predictive analytics, and mobile-first platforms to help retailers streamline communications, improve task execution, enhance employee engagement, and bridge the gap between headquarters strategy and frontline operations. The solutions address critical challenges, including high turnover, operational inefficiencies, and fragmented technology stacks in multi-location retail environments.