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IDC FutureScape: 全球企业连接2025年预测——中国启示

Kai Cui, Yuri Cui, Lily Li — Wed, 11 Dec 2024 05:00:00 GMT

企业网络（未来联接）的发展将由智能化、分布式、绿色化三大核心趋势驱动，成为企业数字化转型和创新的关键引擎。随着5G、低地轨道（LEO）卫星、生成式AI和云原生网络技术的快速演进，网络不仅是连接的基础，更将成为推动业务敏捷性、可持续性和全球化的新动力。

智能化与分布式网络架构将重新定义连接方式。生成式AI（预测4）将全面优化网络性能和安全性，同时通过网络自治（预测8）与边缘计算（预测6）支持实时决策与个性化体验，减少运营成本并提升客户满意度。低地轨道卫星（预测2）弥补传统网络的覆盖短板，蜂窝物联网（预测3）和云原生网络（预测5）的融合，将支持多云环境下的高效数据管理，推动供应链、物流和资产运营的数字化转型。

此外，绿色化与可持续发展已成为长期目标，通过AI与遥测技术（预测10）减少碳排放，实现ESG目标，并推动资源优化与品牌价值提升。

总体而言，未来网络将从敏捷、高效到绿色可持续，成为推动企业竞争优势的核心驱动力，创造全新的增长机遇和生态协作模式。

IDC FutureScape: 全球企业连接2025年预测——中国启示之成功定位——技术销售领导者和技术营销领导者的机遇

Kai Cui — Wed, 11 Dec 2024 05:00:00 GMT

本演示文稿是同主题《IDC FutureScape: 全球企业连接2025年预测——中国启示》的附件，旨在为技术销售领导者和技术营销领导者提供具体的建议。

请参考《IDC FutureScape: 全球企业连接2025年预测——中国启示》。

IDC ProductScape: Worldwide Unified Communications and Collaboration, 2024 — Technology Supplier Solution Functionality

Jitesh Gera, Denise Lund — Wed, 11 Dec 2024 05:00:00 GMT

This IDC ProductScape offers a comprehensive guide on the key functionality of unified communications and collaboration (UC&C) platform vendors, featuring products from Alcatel-Lucent Enterprise (ALE), Cisco, Ooma, 8x8, Dialpad, GoTo, Mitel, RingCentral, Vonage, Zoho, Zoom, Microsoft, Avaya, and Google. The status of each functionality is categorized as fully supported, partially supported, partner provided, future, or not supported, aiding technology purchasers in quickly identifying which vendors align with their changing requirements.

Europe Contact Center Market Shares, 2023: Vendors Who Shaped the Market

Oru Mohiuddin — Tue, 10 Dec 2024 05:00:00 GMT

This IDC Market Share examines the European contact center vendor landscape, looking at market competition and how players are differentiating their services through innovation.

"The emergence of GenAI can change the structure of contact centers, requiring a rethinking of workloads, agent responsibilities, supervisory roles, and overall operations and management." — Research Director Oru Mohiuddin, European Unified Communications and Collaboration, IDC

European Contact Center Forecast, 2024–2028

Oru Mohiuddin — Sat, 07 Dec 2024 05:00:00 GMT

This IDC Market Forecast examines the European contact center market, with breakdowns for cloud and on-premises applications and by key geography. It also outlines major market trends and provides recommendations for market players. The European contact center market is projected to grow significantly from 2023 to 2028, driven by the adoption of GenAI and other AI technologies. Key trends include the shift to cloud platforms, the rise of digital channels, and the importance of employee experience. Investments in GenAI, integrated IT stacks, and structured knowledge bases are becoming crucial. The market is also moving toward unified platform-based infrastructures and increased back-office integration, enhancing data aggregation and personalized customer interactions.

"Generative AI is set to revolutionize European contact centers, driving growth and transforming customer and employee experiences. However, some practical challenges need to be overcome," said Oru Mohiuddin, research director, European Unified Communications and Collaboration and Contact Centers.

中国硬件视频会议市场份额，1H24：此消彼长

Kai Cui — Sat, 07 Dec 2024 05:00:00 GMT

展望未来，IDC下调了2024全年的市场预期，2024全年硬件视频会议市场预计将基本与2023全年持平，但IDC依然看好未来3—5年的市场发展态势。一方面，随着国家实施更加积极的财政政策，政府市场需求持续复苏。同时，随着第一代高清视频会议产品进入生命周期尾声，老旧设备的更新换代将会提速。此外，随着企业对于会议产品安全可信的要求提升，新的安全会议项目需求也逐渐显现。未来中国硬件视频会议市场将在纠结中继续前行。

中国企业通信市场助理研究总监崔凯表示：“2024年，中国视频会议设备市场正在从底部缓慢复苏，政府拉动成为市场的重要支柱。然而，企业投资信心仍受经济复苏进程的制约，市场表现冷热交替。短期来看，市场增量主要依赖政策项目驱动，行业需求存在明显分化；长期来看，设备更新换代与安全需求将成为市场新周期的核心增长引擎。未来五年，随着政策支持加强与企业数字化转型加速，视频会议市场的增长空间仍值得期待。”

Unpacking Autonomous Network Frameworks for Communications SPs in Asia/Pacific

Swathi Arunaa, Nikhil Batra — Fri, 06 Dec 2024 05:00:00 GMT

This IDC study explores the drive toward autonomous networks for Asia/Pacific communications SPs, building on the need to inject automation into various functions within the telco organization. It also explores the path to autonomous network operations by discussing frameworks, such as TMForum's Autonomous Network, ETSI's Zero-Touch Network and Service Management, and ONAP, highlighting their architecture, methodologies, and key components. The goal is to achieve self-managing networks through AI, closed-loop systems, and intent-driven operations to enhance operational efficiency and customer experience.

"Autonomous networks hold a significant promise for communications SPs to optimize costs, enable business agility, and simplify network operations and management, all underpinned by the use of AI and closed-loop systems going forward. Communications SPs have understood the what and why of it; this report aims to address the path to improving the level of automation to realize self-managing, zero-touch networks," says Swathi Arunaa, senior research analyst, Telecom and IoT Practice, IDC Asia/Pacific.

IDC MarketScape: U.S. UCaaS Service Providers for SMB 2024 Vendor Assessment

Jason Blackwell, Denise Lund — Thu, 05 Dec 2024 05:00:00 GMT

This IDC study evaluates UCaaS service providers for the U.S. SMB market. UCaaS is expanding as SMBs intensify their transition from legacy voice solutions to modern, AI-enhanced communication tools. SMB buyers prioritize bundled network services and UCaaS solutions that are easy to use, mobile accessible, and AI integrated. UCaaS providers must differentiate by offering scalable, comprehensive solutions that meet SMB needs, supported by strong customer support and future-proof technology.

"SMBs are rapidly shifting to modern UCaaS solutions, driven by the need for seamless, AI-enhanced communication and collaboration tools," says Jason Blackwell, research director, SMB Communications Services, IDC.

IDC MarketScape: Worldwide UCaaS Service Providers 2024 Vendor Assessment

Denise Lund — Thu, 05 Dec 2024 05:00:00 GMT

This IDC study for 2024 IDC MarketScape for worldwide UCaaS service providers evaluates global UCaaS service providers, highlighting competitive strategies, AI integration, and managed services to meet businesses’ needs.

“The entrée of AI in very visible ways into unified communications and collaboration and the need for streamlined employee and customer communications have transformed UCaaS buyer expectations and raised the bar on UCaaS service provider solutions,” says Denise Lund, research vice president, Worldwide Telecom and Unified Communications at IDC. “Around the globe, the pressure is on UCaaS service providers to deliver end-to-end integrated solutions, with options for UCaaS managed services and voice enablement of communications and collaboration-related enterprise software solutions in order to stay competitive.”

Five9's New AI Agents Are Designed to Autonomously Make Exceptions to the Rules

Oru Mohiuddin — Wed, 04 Dec 2024 05:00:00 GMT

This IDC Market Note evaluates announcements made at the Five9 CX Summit in Barcelona on November 13, 2024. The Five9 CX Summit, with themed "The New CX," showcased the company's innovations in customer engagement through AI and cloud technologies. Key announcements included the introduction of AI Agents and an extended partnership with ServiceNow. The event highlighted Five9's innovative AI suite, including AI Agents, which leverages the capabilities of its GenAI Studio prompt engineering hub to make GenAI more autonomous.