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IDC MarketScape: Worldwide AI-Enabled Aftermarket/Service Life-Cycle Management Platforms 2025 Vendor Assessment

Aly Pinder — Thu, 18 Sep 2025 04:00:00 GMT

This IDC study uses the IDC MarketScape methodology to evaluate the capabilities and strategies of aftermarket technology vendors for 2025. The study highlights the transformative role of AI, including generative and agentic AI, in modernizing aftermarket service operations.

"Generative AI, AI, and agentic AI are reshaping aftermarket service, breaking down silos, enabling seamless dataflow, and driving transformative efficiency and customer satisfaction across the service life cycle," says Aly Pinder, research vice president, Aftermarket Services Strategies, IDC. "The future of service innovation lies in AI-enabled ecosystems that redefine operational excellence and strategic outcomes."

From Gaming to Gaining: AR/VR Headsets and Smart Glasses Go Mainstream, says IDC

Wed, 17 Sep 2025 04:00:00 GMT

NEEDHAM, Mass., September 17, 2025 – Worldwide shipments of AR/VR headsets combined with display-less smart glasses are expected to grow 39.2% in 2025 with volumes reaching 14.3 million units, according to new data from the International Data Corporation (IDC ) Worldwide Quarterly Augmented and Virtual Reality Headset Tracker. The market will be driven by smart glasses such as Meta’s Ray-Bans, with the category growing 247.5% during the year thanks to new product launches from Meta as well as numerous other companies joining the race to put artificial intelligence (AI) on consumers’ faces.

Generative AI Use Case Taxonomy, 2025: The Customer Service Function

Aly Pinder, Oru Mohiuddin, Lou Reinemann, Ornella Urso — Wed, 17 Sep 2025 04:00:00 GMT

This IDC Tech Buyer Presentation describes examples of key business function use cases specific to the customer service function within IDC's generative AI use case taxonomy research. IDC defines a use case as a business-funded initiative enabled by technology that delivers a measurable outcome. In this document, use cases are a mix of internal and externally facing, each with its own level of complexity and risk, data modalities, business impact, and metrics. Further, this document provides a description of the functional use cases along with examples to highlight real-world applicability.

IDC MarketScape: Worldwide Advanced Production Planning and Scheduling 2025 Vendor Assessment

Lorenzo Veronesi — Wed, 17 Sep 2025 04:00:00 GMT

This IDC MarketScape analyzes software providers in the advanced planning and scheduling (APS) market serving the manufacturing industry.

APS is now tightly integrated with core business systems such as MES, ERP, supply chain, and inventory management. APS helps connect planning and execution, supporting synchronized, end-to-end decision making across the manufacturing process.

"Real-time data and AI are revolutionizing advanced planning and scheduling, enabling manufacturers to optimize resources, adapt swiftly, and thrive in complex production environments," said Lorenzo Veronesi, associate research director, IDC Manufacturing Insights.

IDC PeerScape: 中国银行业利用AI创造价值的实践

Lianfeng Wu, Eric Gao, Siri Si — Wed, 17 Sep 2025 04:00:00 GMT

本IDC PeerScape报告按照四大类主题——智能交互与合规体验重构、财富管理与资产配置智能化、研测运一体的AIOps与工程智能化、知识与决策智能中台——对12个案例进行归类分析，并总结每类的关键挑战与最佳实践模式，旨在帮助银行及金融科技企业明确转型方向，优化技术布局与投资决策，充分发挥AI技术的价值。

IDC中国副总裁兼首席分析师武连峰表示："金融行业正在进入以生成式AI和智能体为核心驱动力的数智化新阶段。2025年的获奖项目充分展示了银行业在AI原生交互、智能投顾、全链路研测运维、知识中台等方面的突破。这些案例表明，未来的竞争将不仅依赖技术领先，更取决于企业能否将技术深度融入业务流程，实现敏捷迭代与持续创新。IDC建议金融机构在推进AI落地时，应坚持业务牵引与技术赋能并重，构建开放的合作生态，注重数据治理、安全与合规，同时加快内部人才与组织能力的转型，为实现高质量数智化发展奠定基础。"

Rules and Innovation: How Regulations in EMEA Shape Content Management Services

Gala Spasova — Wed, 17 Sep 2025 04:00:00 GMT

This IDC Market Presentation explores the active and upcoming regulations shaping impact content and knowledge management (CKM) services in EMEA, including those expected by 2026 and 2027. It offers a brief overview of legislative frameworks in the region and their implications for CKM providers. It also highlights how these rules affect go-to-market strategies, particularly for public sector and regulated buyers, and provides actionable insights for navigating compliance while fostering innovation in content management services.

The EMEA region presents a complex regulatory landscape, characterized by overlapping and rapidly evolving rules that directly impact CKM providers. From EU-wide frameworks such as the AI Act, Data Act, NIS2/Cyber Resilience Act (CRA), and eIDAS 2.0 to country-specific privacy and cybersecurity regulations, these laws influence every aspect of CKM operations.

Splunk .conf25: Delivering on Promised Synergies with Machine Data?

Michelle Abraham, Frank Dickson, Christopher Kissel — Wed, 17 Sep 2025 04:00:00 GMT

Splunk's .conf25 conference showcased Cisco's Data Fabric initiative, which aims to unify and enrich machine-generated data for AI applications. Splunk also announced agentic AI capabilities for Enterprise Security to automate threat triage, malware analysis, and SOC workflows while adding to its open data ecosystem with the introduction of Federated Search for Snowflake and Azure.

The Agentic Evolution of HCM Applications

Ivan Oz — Wed, 17 Sep 2025 04:00:00 GMT

This IDC Market Presentation shows how the adoption of agentic AI is expected to evolve within HCM applications. It also examines the implications for product design, user interaction, and pricing models.

Agentic AI Enhances Enablement at Seismic’s SHIFT 2025

Michelle Morgan — Tue, 16 Sep 2025 04:00:00 GMT

Seismic's 10th annual SHIFT conference happened September 8–10, 2025, in San Diego. CEO Doug Winter and Chief Product Officer Krish Mantripragada unveiled the company's comprehensive vision for agentic AI. The event, drawing over 1,200 analysts, customers, and partners, compared with just 22 at the inaugural conference, demonstrated Seismic's evolution from a content management solution to what it positions as an AI-powered enablement platform.

European Financial Applications Market Forecast, 2025–2029: Cloud will be the Growth Engine for European Financial Applications

Charles Aladesuru — Tue, 16 Sep 2025 04:00:00 GMT

This IDC Market Forecast provides the five-year forecast for the financial applications market in Europe and delivers insights into drivers and inhibitors for growth in the region.

"Developments within the B2B software market make financial intelligence even more attainable now; this prompts a direct call for bold and visionary leadership. Leaders of finance functions must embrace the transformative shift in B2B software to pave the way for future-proof organizational landscapes. Cloud-based AI-enabled infrastructures represent a critical step in propelling finance departments to reap the rewards of AI — unlocking 'lightspeed' insights with precision and accuracy, in turn serving as a proactive engine of growth," said Charles Aladesuru, research manager, European Enterprise Solutions at IDC.