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IDC Survey: IDC’s 2026 Worldwide Supply Chain Survey — Overall Results

Simon Ellis — Fri, 14 Aug 2026 04:00:00 GMT

This IDC Survey provides insight into the supply chain challenges and opportunities companies across all major industries are facing, their current priorities, the drivers of change in the strategic focus of their supply chains, the impact of ongoing disruptions (protectionism/tariffs and economic uncertainty), and the use of modern digital technologies, particularly AI. The data for this presentation comes from IDC’s 2026 Worldwide Supply Chain Survey and reflects the overall respondent base across all regions and industries polled. Sample size for this survey was 1,374, fielded in May 2026.

IDC Survey: State of Contact Center and Customer Service Technology — From Assistance to Autonomy in 2026

Michelle Morgan — Fri, 14 Aug 2026 04:00:00 GMT

This IDC Survey presents the findings of IDC's 2026 State of Customer Service and Contact Center Technology Survey, from the perspective of 256 contact center and customer service decision-makers. The survey results highlight critical challenges, agentic AI initiatives, and security and governance processes being considered or implemented by contact center and customer service organizations across a variety of industries. Companies in this research had more than 200 employees, with all respondents at the manager level or above in North America and the United Kingdom.

Market Forecast: Worldwide and U.S. Customer Experience Services Forecast, 2026–2030

Douglas Hayward — Fri, 14 Aug 2026 04:00:00 GMT

This IDC presentation provides an analysis of the worldwide and U.S. customer experience (CX) services market for the 2026–2030 forecast period.

“Customer experience remains an important driver of loyalty and demand for enterprises. In 2026 through 2030, AI promises to help organizations create new products and services and make those organizations more efficient and effective — which should drive better experiences for consumers and citizens. But AI will drive a significant shift in how organizations operate internally and in how they relate externally to consumers and citizens. How enterprises, nonprofits, and public bodies navigate that challenge will determine their success in driving better customer and citizen experiences.” — Douglas Hayward, senior research director, Worldwide Customer Experience Services and Strategies, IDC

Market Share: Worldwide Conversational AI Software Services Shares, 2025

Hayley Sutherland — Fri, 14 Aug 2026 04:00:00 GMT

This IDC study presents 2025 worldwide vendor revenue and market shares for conversational AI software services and examines the competitive, regional, and deployment trends shaping the market. Revenue grew 31.4% year over year to $8.9 billion as generative and agentic AI capabilities increased product value, expanded use cases, and encouraged organizations to deepen investment in conversational AI platforms.

The competitive field remains fragmented, with no vendor holding more than 11% share and several hyperscalers and specialists growing at markedly different rates. Agentic AI, no-code development, and cloud-native voice capabilities are changing not only what conversational AI platforms can do, but also who can build and manage them. As more non-developer subject matter experts participate in development and customization of conversational applications, vendors must balance rapid innovation with embedded governance, security, testing, and role-based controls.

Market performance increasingly depends on the ability to turn advanced AI capabilities into measurable outcomes. Vendors that combine secure agentic orchestration, scalable cloud infrastructure, strong data integration, and clear business value will be better positioned to convert early deployments into durable customer relationships as conversational AI moves from experimentation to enterprise-scale execution.

Market Share: Worldwide IT Service Management Software Market Shares, 2025: AI and Modernization Drive Growth

Snow Tempest — Fri, 14 Aug 2026 04:00:00 GMT

This IDC presentation examines the 2025 market shares of the leading vendors in the IT service management (ITSM) software market.

"Last year, 2025, saw widespread AI adoption in ITSM, which, along with modernization initiatives, drove additional licensing and other growth," says Snow Tempest, research manager for ITSM, IDC.

Worldwide Server Operating System Environments Forecast, 2026-2030: The Widening Gap Between Deployed Units and Revenue

Shahin Hashim — Fri, 14 Aug 2026 04:00:00 GMT

This IDC Market Presentation examines the worldwide server operating system environments market and forecasts its growth in the coming years. Deployment and revenue have decoupled. The market will nearly double in units by 2030 while commercial revenue grows in the single digits, because the forces driving volume — AI build-out, community Linux, and host-level licensing — are the same forces suppressing what anyone pays per instance.

市场份额：中国AI云存储市场份额，2025

Rachel Liu, Qijin Chen — Fri, 14 Aug 2026 04:00:00 GMT

本IDC研究分析了2025年中国AI云存储市场的规模、增速、领先厂商市场份额，以及市场重点发展变化等内容。

IDC中国云计算研究领域研究总监刘丽辉表示：“2025年中国AI云存储市场实现迅猛增长，整体市场规模达6.6亿美元，同比增长62.3%。中国市场正在向‘AI原生云存储’与‘AI优化云存储’双轨并行演进，AI原生云存储主导模型训练场景，AI优化云存储则在推理与Agent全生命周期场景中快速渗透。随着Agent框架逐渐走向生产环境，AI云存储正从‘算力附属品’升级为AI基础设施的核心独立赛道。”

市场份额：中国医疗保障信息系统市场份额，2025

Erin Lin — Fri, 14 Aug 2026 04:00:00 GMT

本IDC研究分析了2025年中国医保信息系统市场中领先供应商的市场份额及市场表现，梳理了中国医保信息系统市场的发展动态和趋势，可供医疗保障管理部门和医院等医疗机构在选择医保信息系统供应商时参考。

IDC中国医疗行业高级市场分析师林红表示：“国内医保信息化已全面告别基建建设期，迈入深化应用阶段。2025年市场规模较为稳定，其中局端规模小幅收缩，而院端规模呈现增长趋势。局端存量运维锁定头部厂商，院端下沉市场成为增量主战场；DRG/DIP迭代、基金智慧监管、长护险、AI智能体与信创改造构成核心增长主线。行业竞争正从系统交付转向垂直大模型、数据治理能力比拼，以及医保局端和院端双重市场的综合竞争。”

Atlassian's FY26 Historic Moment: Why Enterprise Customers Are Buying

Stephen Elliot, Jevin Jensen, Jim Mercer — Thu, 13 Aug 2026 04:00:00 GMT

Atlassian recently reported fourth-quarter and full-year FY26 results, beating expectations across the board. A summary of the results is as follows:

Fourth-quarter revenue: $1.766 billion, up 28% YoY
Cloud revenue: $1.2 billion, up 31% YoY
Remaining performance obligations: $4.8 billion, up 44%; a strong forward-revenue signal
Non-GAAP operating margin: 36% (fourth quarter)
GAAP operating margin: 12% (fourth quarter)
FY26 revenue: $6.57 billion, up 26% from $5.22 billion in FY25
FY26 non-GAAP operating income: $1.996 billion (30% margin), up from $1.287 billion (25% margin) in FY25

Dynatrace Acquires Arize AI to Define Emerging AI Engineering Category and Accelerate Growth Vectors

Stephen Elliot, Shannon Kalvar, Jim Mercer, Archana Venkatraman — Thu, 13 Aug 2026 04:00:00 GMT

On August 13, Dynatrace announced its intent to acquire AI engineering platform provider Arize AI ($915 million in stock and cash, 200 employees, and founded in 2020) to accelerate growth and add emerging AI agent performance and MLOps capabilities for evaluations, debugging, testing, tracing, and continuous feedback loops for agent improvement opportunities from two products: Phoenix OSS (open source AI observability and evaluation platform) and Arize AX (managed enterprise platform for AI observability, evaluation, and continuous improvement). Arize AI raised a total of $131 million in funding across four major rounds; the most recent being a $70 million Series C round announced in February 2025. The products use an open source PLG model to offer freemium/Community-to-Commercial plans that provide users with production ML analytics and workflows to identify model and data issues, diagnose root causes, and continuously improve performance for end-user products. This is a potentially transformational acquisition for Dynatrace as an organization, for customers, and partners.