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8x8 Builds an AI-Focused, Outcomes-Driven Communications Engagement Platform

Michelle Morgan, Paul Hughes, Denise Lund, Oru Mohiuddin — Thu, 18 Jun 2026 04:00:00 GMT

AI and the Network: Challenges, Expectations, & Benefits

Mark Leary — Thu, 18 Jun 2026 04:00:00 GMT

This IDC Presentation offers the top takeaways from IDC's 2026 worldwide survey and analysis into AI-powered networking. All of the contained slides supported a keynote session at the May 2026 AI Networking Summit conducted by the Open Network User Group, an industry association comprised of enterprises dedicated to enriching networks through the use of open source and advanced technologies. These specific takeaways offer directional guidance and peer comparisons for enterprises looking to best leverage AI in network engineering and operations. A wide range of challenges, innovations, investment priorities, and areas of expected impact are highlighted in this presentation.

AI in Talent Acquisition: Speed Traps, Slow Burns, and Where Buyers Should Start

Abhinav Shrivastava — Thu, 18 Jun 2026 04:00:00 GMT

This IDC Perspective reveals that AI is transforming talent acquisition, spanning every stage of the hiring life cycle and driving recruiter efficiency amid economic and skill pressures. While adoption is accelerating, buyers face challenges with fragmented data, regulatory complexity, and the need for tailored solutions. The IDC framework guides buyers to prioritize quick-value AI deployments, build governance for high-risk capabilities, and sequence investments based on regulatory load and speed to value, ensuring measurable outcomes and compliance in a rapidly evolving landscape.

“AI is reshaping both the demand and supply sides of the talent equation. The question is no longer whether organizations should invest in AI for talent acquisition, but where to invest and how to get started,” said Abhinav Shrivastava, research manager, Talent Acquisition and Strategy at IDC. “TA leaders who strategically select and tailor AI use cases to their specific needs will empower their talent acquisition functions with tools that differentiate the employer brand and attract skilled talent in an era of persistent skill shortages.”

Adobe Posts Record 2Q25 Results: AI ARR Triples

Gerry Murray, Roger Beharry Lall, Douglas Hayward — Thu, 18 Jun 2026 04:00:00 GMT

Agentic AI for Voice of Customer

Oru Mohiuddin — Thu, 18 Jun 2026 04:00:00 GMT

Agentic AI is transforming voice of the customer (VOC) from a slow, peripheral feedback tool into a core, real-time driver of CX performance. By automating feedback loops, integrating unstructured data, and enabling predictive, autonomous responses, agentic VOC delivers measurable gains in efficiency and quality. However, successful adoption requires robust data integration, governance, and organizational readiness, making it a strategic, platform-level decision for enterprises seeking to compete on CX.

Broadcom AR Forum 2026: A Mainframe Strategy Anchored in Open Source, Embedded AI, and Closing the Skills Gap

Matthew Flug — Thu, 18 Jun 2026 04:00:00 GMT

At its 2026 Analyst Forum, the Broadcom Mainframe Division presented a mainframe strategy built on modernizing applications on the mainframe rather than away from it, matching each workload to the platform best suited to it, leading the open source mainframe ecosystem, and embedding AI into existing products rather than selling AI capabilities as separate offerings.

Broadcom Mainframe Industry Analyst Event Highlights Emerging Agentic AI Strategy

Mary Johnston Turner, Chris Drake — Thu, 18 Jun 2026 04:00:00 GMT

Consumer AI Market Update, 2026: Use, Trust, and Ecosystem Development

Greg Ireland, Kelly Brown — Thu, 18 Jun 2026 04:00:00 GMT

This IDC Market Presentation highlights key trends in the consumer AI market toward midyear 2026. IDC survey data was used to identify key characteristics in the evolution and growth of the consumer AI market and to quantify trends, with a focus on engagement dynamics, AI usage, trust, the competitive landscape, and monetization.

IDC Survey Spotlight: What Technologies Are Customers Using at Scale and Piloting with Their ALM Applications?

Brian O'Rourke — Thu, 18 Jun 2026 04:00:00 GMT

This IDC Survey Spotlight highlights the technologies being used at scale and piloted, along with their asset life-cycle management (ALM or EAM) applications.

The data shown in this document comes from IDC's 2026 SaaS Path and Agent Path Survey, published in April 2026. It queried well over 2,000 organizations worldwide, with 125 respondents to ALM/EAM queries. The survey was used to identify what is driving organizations' decisions for selecting and investing in enterprise SaaS and AI applications.

IDC Survey: Trust as Architecture: The Sovereign AI Partner Imperative Across Asia/Pacific and Southeast Asia

Deepika Giri, Shashank Nigam, Daeil Chun — Thu, 18 Jun 2026 04:00:00 GMT

This IDC Survey presents insights from an online survey conducted in December 2025 with 540 senior IT decision-makers and business leaders from organizations with 500 or more employees across Asia/Pacific and Southeast Asia.

The research highlights that digitally mature Asia/Pacific markets are advancing sovereign AI deployments in response to governance pressures, while much of Southeast Asia is still assessing business value and building delivery capabilities. Across both regions, evaluation priorities have shifted: security architecture, data residency, responsible AI, and open-standards interoperability now outweigh model performance in decision-making.

Solution consideration patterns reflect distinct ecosystem dynamics, with some markets emphasizing scalability and orchestration, and others focusing on integrated governance and localized operations.

The document concludes that success in sovereign AI hinges not just on technology, but on robust partner ecosystems capable of operationalizing governance intent through clear shared-responsibility models spanning cloud, platform, and services.