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2026中国AI驱动的业务创新之厂商实践：数据驱动的AI原生软件工程——东软集团构建人机协同的新一代软件生产范式

Nicholas Guo — Fri, 13 Nov 2026 05:00:00 GMT

本IDC看法报告围绕东软集团数据驱动的AI原生软件工程实践展开：“执行概况”提炼项目背景、核心观点与行动建议；“市场综述”依次剖析原有业务痛点、采用的AI技术与智能体、流程岗位改造、量化效果、行业复制路径、行业借鉴启示及未来展望。

“当前软件行业的AI转型普遍陷入‘工具赋能有余、范式革新不足’的困境，多数企业仅实现大模型辅助编码的浅层应用，并未突破传统项目交付的经营逻辑与生产模式。东软AI原生软件工程实践的核心价值，在于跳出单点技术赋能的局限，以知识资产化为核心底座，重构软件研发全流程、人机协同组织模式与价值度量体系，真正推动软件产业从人力驱动的项目交付模式，转向知识驱动的持续价值运营模式。这套一体化转型框架，为国内软件企业破解AI落地碎片化、价值不可量化、风险不可管控的行业难题提供了标杆范式，企业可结合自身业务场景与组织能力适配落地，实现AI工程化的深度、稳健、规模化落地。”——郭越，IDC中国高级研究经理，AI驱动的业务创新战略研究。

Citrix Platform Credits: Bridging Managed Cloud Workspaces and On-Prem Infrastructure

Filippo Vanara — Fri, 13 Nov 2026 05:00:00 GMT

On Tuesday November 3^rd, 2026, Citrix announced the introduction of Citrix Platform Credits. This strategic shift moves the vendor away from rigid per-named-user licensing toward a unified, consumption-based draw-down model designed to reward volume usage while accommodating multi-cloud and hybrid deployments across Microsoft Azure, Amazon Web Services (AWS), and on-premises infrastructure.

Five9 Buys Level AI to Build a Human-Supported AI Workforce

Favour Normeshie, PhD — Fri, 13 Nov 2026 05:00:00 GMT

On November 5, 2026, Five9 announced a definitive agreement to acquire Level AI, a provider of AI applications for customer experience, in a cash transaction valued at approximately $325 million, expected to close in the fourth quarter of 2026. Five9 will sell Level AI's applications standalone to enterprises on any contact center platform and as part of the AI application layer within the Five9 Genius CX Platform, reaching beyond its own platform customers. IDC views the deal as a strategic bet that the contact center workforce will increasingly consist of AI agents doing the work, with human agents, supervisors, and quality teams directing, coaching, and handling what AI cannot, and believes Five9's success will depend less on the AI it has acquired than on how well it defines and governs the human-AI operating model around it, including oversight, pricing, and support for other platforms.

IBM Quantum Developer Conference 2026: Advancing Toward Industry Impact by 2028

Heather West, PhD — Fri, 13 Nov 2026 05:00:00 GMT

IBM’s 2026 Quantum Developer Conference highlighted the company’s push to build a complete quantum computing platform, combining advances in processor performance and error correction with software, hybrid workflows, and HPC integration. While these developments expand the tools available to researchers and enterprise developers, the path to fault-tolerant computing and measurable industry impact remains a work in progress. The next challenge is translating growing enterprise experimentation into repeatable business value and demonstrating advantages over increasingly capable classical alternatives.

IDC Survey Spotlight: Which Criteria Do CX Buyers Weigh Most, and Which GenAI Use Cases Will Have the Most Impact?

Favour Normeshie, PhD — Fri, 13 Nov 2026 05:00:00 GMT

This IDC Survey Spotlight shows that CX buyers want GenAI that fits their existing systems, delivers customer insight, and benefits human agents. AI capability (39%) and ease of integration (38%) are the criteria buyers weigh most when evaluating a CX provider. Among organizations researching or using agentic AI, feedback analysis and conversation summaries are expected to have as much impact as accelerating insights over the next 12–24 months. Technology suppliers should show evidence that their tools deliver insight and benefit human agents.

Market Analysis Perspective: Worldwide IT Service Management Software, 2026

Snow Tempest — Fri, 13 Nov 2026 05:00:00 GMT

This IDC Market Analysis Perspective provides insight into the current and future state of the worldwide IT service management (ITSM) software market. It includes an overview of the current market landscape, a technology buyer perspective, a market outlook, and IDC's advice for technology suppliers.

"The established ITSM software market is evolving. AI brings new capabilities and new demands on data and processes. Customers are adapting based on maturity levels, and vendors are updating their offerings or joining the market," said Snow Tempest, research manager, Software Development and IT Operations at IDC.

Market Share: Worldwide Database Administration and Development Tools Software Shares, 2025

Devin Pratt — Fri, 13 Nov 2026 05:00:00 GMT

This IDC presentation examines the 2025 market shares of the leading vendors in the database administration and development tools software market.

This IDC presentation analyzes vendor revenue shares in the worldwide database administration and development tools (DADT) market, covering database DevOps and administration platforms, and data archiving and information life-cycle management. It provides commentary on the 2025 market, key vendor activity, and strategic recommendations for technology suppliers.

"In 2025, database administration and development tools shifted from point utilities toward unified platforms, with AI-driven automation and the convergence of administration, development, and replication into single environments taking hold across a market that passed $3.2 billion." — Devin Pratt, research director, Database Systems for Enterprise Intelligence.

Market Share: Worldwide Logistics and Transportation Management Applications Shares, 2025

Simon Ellis, Stephanie Krishnan — Fri, 13 Nov 2026 05:00:00 GMT

This IDC study examines the 2025 market shares of the leading vendors in the logistics and transportation management applications market.

It ranks vendors by 2025 revenue and share, compares growth by region and delivery model, and separates currency effects from underlying growth. It also reviews the acquisitions, regulatory changes, and trade-policy events that shaped the year, to help technology suppliers see where they stand and where to invest.

"In an inherently disruptive world, the supply chain remains critical for businesses to meet both their efficiency and resilience goals. Without modern supply chain logistics and transportation management tools, supply chains cannot effectively differentiate their service delivery," said Simon Ellis, group vice president, Manufacturing, Retail, and Supply Chain at IDC.

O.C. Tanner IG26: Integration, Impact, and Human-Centered AI Take Center Stage

Leonardo Freitas — Fri, 13 Nov 2026 05:00:00 GMT

This IDC Market Note discusses highlights from O.C. Tanner's IG26 conference, held September 22–24, 2026, in Southern Utah. It covers the 2027 Global Culture Report, the vendor's integration and AI positioning, and the implications for the EX and rewards and recognition markets.

"O.C. Tanner used IG26 to show that recognition is becoming a connected data layer for culture, performance, and skills. The vendors that earn durable budgets will embed recognition in the tools employees already use and prove what it influences with AI that keeps the human message at the center," says Leonardo Freitas, senior research manager, Employee Experience Management Strategies, IDC.

Oracle Media Fabric Builds on Its Cloud Strengths and Takes Oracle into Media Production

Alex Holtz — Fri, 13 Nov 2026 05:00:00 GMT

This IDC Market Note examines Oracle's October 2026 announcement of Oracle Media Fabric, an integrated platform that combines AI-powered production, Oracle-developed media models, and AI-managed video delivery. It assesses Oracle's strengths in infrastructure and IP protection, where its advertising features overlap with existing platforms, and what media buyers should ask before committing.

"Approval rules are the right foundation for AI-generated ad variants, and they matter more as volume grows, but marketers can already version ads where they buy media, so Oracle will need to show more added value if it wants to win over creatives," said Roger Beharry Lall, research director, Advertising Technologies and SMB Marketing Applications, IDC.

"Media companies are collapsing creation, delivery, and monetization into AI-driven workflows, and the vendors that win will pair governed cloud capacity with open standards; Oracle has the infrastructure to compete and now has to prove the rest," said Alex Holtz, research director, Worldwide Media and Entertainment Digital Strategies, IDC.