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Amazon Business Reshape 2025: AI and Automation Take Center Stage in Seattle

Patrick Reymann — Fri, 12 Dec 2025 05:00:00 GMT

Amazon Business Reshape 2025, held November 12–13 in Seattle, convened over 1,500 procurement, supply chain, and finance leaders to explore the future of AI-driven enterprise buying. The event showcased major innovations including Amazon Business Assistant, Savings Insights, and Spend Anomaly Monitoring—tools redefining automation, compliance, and spend intelligence. With new offerings spanning IT services to AWS-integrated manufacturing solutions, Reshape underscored Amazon Business’s evolution into an intelligence-led procurement platform. IDC noted this shift as emblematic of a broader market transformation, where continuous, data-driven procurement and AI-enabled compliance are becoming operational imperatives for global organizations.

IDC MarketScape: Worldwide AI-Enabled Enterprise Finance and Accounting Applications 2025 Vendor Assessment

Kevin Permenter, Jordan Steele — Fri, 12 Dec 2025 05:00:00 GMT

This IDC study provides an assessment of the leading AI-enabled finance and accounting software solutions and discusses the criteria that are most important for companies to consider when selecting a system.

"The ledger never lies, and in 2024, it screamed 'automate or stagnate.' AI and the cloud weren't just features; they were the oxygen of B2B finance, breathing life into efficiency and driving a Darwinian selection where only the most agile and digitally savvy survived. Embedded finance blurred the lines, and real time wasn't a luxury; it became essential to a truly connected financial ecosystem." — Kevin Permenter, senior research director, Financial Applications

IDC MarketScape: Worldwide AI-Enabled Midmarket Finance and Accounting Applications 2025–2026 Vendor Assessment

Kevin Permenter, Jordan Steele — Fri, 12 Dec 2025 05:00:00 GMT

"For the scaling midmarket enterprise, the general ledger is no longer a bookkeeper; it is the central nervous system. Our focus must shift from merely recording history to enforcing financial discipline at the moment of operational action. If the system does not streamline the process of creation, it will always hinder the speed of growth." — Kevin Permenter, senior research director, IDC

IDC MarketScape: Worldwide AI-Enabled Small Business Finance and Accounting Applications 2025–2026 Vendor Assessment

Kevin Permenter, Jordan Steele — Fri, 12 Dec 2025 05:00:00 GMT

This IDC study assesses the leading AI-enabled finance and accounting software solutions for small businesses and discusses the criteria that are most important for companies to consider when selecting their systems.

"The strategic risk for a growing business is not the lack of data, but the latency between action and insight. We must close the gap where operations occur in real time and finance reports in batches. The ideal GL must act as the ultimate integration layer, embedding financial logic directly into operational front lines," said Kevin Permenter, senior research director, Financial Applications at IDC.

IDC MarketScape: Worldwide Voice of the Customer Applications 2025–2026 Vendor Assessment

Lou Reinemann — Fri, 12 Dec 2025 05:00:00 GMT

This IDC study evaluates the leading voice of the customer (VOC) application vendors for 2025–2026, highlighting the market's shift toward omni-channel feedback, AI-driven analytics, and real-time actionability. It profiles major platforms, assessing strengths, challenges, and suitability for diverse organizational needs, from midmarket to global enterprises. The study emphasizes the importance of flexible, integrated VOC solutions to meet rising customer expectations and drive measurable business outcomes in a competitive, rapidly evolving landscape.

"In the era of real-time feedback and growing customer expectations, brands must innovate and evolve quickly or risk being left behind by customers finding satisfaction elsewhere. Voice of the customer platforms are now the heartbeat of customer experience transformation." — Lou Reinemann, research director, Voice of the Customer and Customer Success, IDC

Korea Software Market Update: 2025 and Beyond

Min Kim, Sungmin Jo — Fri, 12 Dec 2025 05:00:00 GMT

This Market Presentation delivers a current state and outlook view of Korea software market. This report provides insights into current and future trend by primary and secondary market segment of Korea software market, buyer behavior commentary, and comparison analysis over on-premises vs. cloud software market. This explores future development directions for Korea software market based on scrutinization of current market situation and provides insightful guidance and action to consider for technologies providers who are engaged in Korea software market.

Executives and investors including c-level decision makers can use the information in this Market Presentation to help understand the state of the Korea software market, what is driving adoption of strategic transformation frameworks and technologies, and where the market is directed based on the state of the buyer.

본 Market Presentation 보고서는 한국 소프트웨어 시장의 현황과 전망을 고찰한다. 본 보고서는 한국 소프트웨어 시장의 primary 및 Secondary 시장 부문별 현재 및 미래 동향에 대한 통찰력, 구매자 행동 해설, 온프레미스 소프트웨어 시장과 클라우드 소프트웨어 시장에 대한 비교 분석을 제공한다. 또한, 현재 시장 상황에 대한 면밀한 조사를 바탕으로 한국 소프트웨어 시장의 미래 발전 방향을 탐색하고, 한국 소프트웨어 시장에 참여하는 기술 공급업체가 고려해야 할 통찰력 있는 지침과 조치를 제공한다.

경영진과 투자자는 이 보고서의 정보를 통해 한국 소프트웨어 시장의 상태, 전략적 혁신 및 기술 채택을 촉진하는 요인, 그리고 최종 소비 기업에 기반한 현재 시장 수요에 따라 시장이 어디로 향하는지를 이해하는 데 도움을 받을 수 있다.

Microsoft Ignite 2025: Security Primitives in Action—Securing Agents Amid the AI Expansion

Emanuel Figueroa, Philip Bues — Fri, 12 Dec 2025 05:00:00 GMT

Microsoft Ignite 2025, signaled a turning point for enterprise tech, framing an AI-first future built on trust and security. Judson Althoff’s keynote cut through the hype: AI adoption is soaring, but success lags due to four blockers—misaligned priorities, messy data, compliance friction, and scattered “random acts of innovation.” Translation: AI needs strategy, not experiments.

Navigating Europe’s Diverse and Complex CCaaS Market: A Buyer’s Guide to Making the Right Choice

Oru Mohiuddin — Fri, 12 Dec 2025 05:00:00 GMT

The European CCaaS market is undergoing rapid transformation, driven by the adoption of AI, evolving customer engagement models, and growing demand for flexible, secure, and locally relevant solutions. Buyers must navigate regulatory complexity and diverse country needs, choosing between innovation and regional expertise. Success hinges on selecting vendors with strong local commitment, adaptable deployment models, native omni-channel capabilities, and robust AI integration, thereby ensuring compliance, scalability, and the sustainable modernization of customer experience environments.

“The best CCaaS vendor for European organizations is the one that pairs transformation with trust and scale with sovereignty.” — Research Director Oru Mohiuddin, European AI-Enabled Contact Center and Customer Service Technologies, IDC.

OVHcloud Ecosystem Summit 2025: From Ecosystem to Network — Scaling Partner Impact Through Structure, Specialization, and Marketplace Innovation

Stuart Wilson — Fri, 12 Dec 2025 05:00:00 GMT

OVHcloud's Ecosystem Summit 2025, held in Paris on November 20, showcased a clear ambition of moving beyond its sovereignty-first image and competing as a global cloud provider through a structured partner network. Partnerships and Ecosystem Marketing Director Nicolas Romelé's keynote reinforced this vision, introducing nine specializations, a stronger marketplace, and co-selling alignment as the foundation of partner-driven growth. IDC sees this as a pivotal moment: Success will depend on continued investment in global alliances, partner enablement, and innovation frameworks to match hyperscalers while preserving OVHcloud's values of trust and openness.

Unit4 EMEA Analyst Summit 2025: AI, Cloud Migration, and Partner Go-to-Market Strategy Realignment

Charles Aladesuru, Ashok Patel — Fri, 12 Dec 2025 05:00:00 GMT

This IDC Market Note highlights the key takeaways from Unit4’s Analyst Summit, held at the art’otel in Battersea, London, on November 6, 2025. It details announcements related to applications, platforms, partners, and innovations, as the vendor looks to take the next steps in its vertical-focused cloud-based applications strategy.