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At its 2026 EMEA Summit, the OCP unveiled an expanded vision that extends from large datacenters to the network edge, and across the datacenter stack from "chip to grid"

Chris Drake — Thu, 07 May 2026 04:00:00 GMT

At its EMEA Summit in Barcelona, in a year marking its 15^th anniversary, the Open Compute Project (OCP) demonstrated the growing maturity of the community, with an expanded vision that aims to tackle the challenges of building an open, end-to-end infrastructure for AI workloads. The OCP's growing focus on a wider range of infrastructure deployment environments – including those at the network edge – and its broader focus on the entire datacenter stack, which will include efforts to bridge the gap between energy grid capabilities and the increasing energy requirements of AI datacenters, is a powerful one that will further strengthen the OCP ecosystem and help fuel technology adoption.

IDC ProductScape: Worldwide AI-Enabled Utility Customer Experience Management Solutions, 2026

Gaia Gallotti, Jean-François Segalotto — Thu, 07 May 2026 04:00:00 GMT

The IDC ProductScape offers a comprehensive guide on the key functionalities of AI-enabled utility customer experience management (CXM) solutions, featuring products from Ferranti, Kaluza, Kraken, Microsoft, Open Intelligence, Oracle, Salesforce, SAP, and SEW.AI. The status of each functionality is categorized as fully supported, partially supported, partner provided, road map, or not supported, aiding technology purchasers in quickly identifying which vendors align with their changing requirements.

IDC ProductScape: Worldwide Carbon Accounting and Management Applications, 2026

Amy Cravens — Thu, 07 May 2026 04:00:00 GMT

This IDC ProductScape offers a comprehensive guide on the key functionalities of carbon accounting and management applications, featuring products from Fujitsu, Greenly, IBM, IFS, Makersite, Normative, Novisto, osapiens, Persefoni, Quentic, Salesforce, SAP, Schneider Electric, Sphera, Sweep, UL Solutions, and Watershed. The status of each functionality is categorized as fully supported, partially supported, partner provided, road map, or not supported, aiding technology purchasers in quickly identifying which vendors align with their changing requirements.

IDC ProductScape: Worldwide Multi-Enterprise Supply Chain Commerce Network (MESCCN), 2025–2026

Simon Ellis, Reid Paquin — Thu, 07 May 2026 04:00:00 GMT

This IDC ProductScape offers a comprehensive guide on the key functionalities of multi-enterprise supply chain commerce networks, featuring products from Bamboo Rose, Blue Yonder, Coupa, e2open, EdgeVerve, Exostar, GEP, IBM, Infor, Nulogy, o9 Solutions, OpenText, PartnerLinQ, SAP, Siemens, SPS Commerce, Tracelink, and TrueCommerce. The status of each functionality is categorized as fully supported, partially supported, partner provided, road map, or not supported, aiding technology purchasers in quickly identifying which vendors align with their changing requirements.

Klaviyo 1Q26: Autonomous CRM Powers Record Revenue and First Profitable Quarter as a Public Company

Gerry Murray, Roger Beharry Lall — Thu, 07 May 2026 04:00:00 GMT

This IDC Market Note highlights the results from Klaviyo's Q1 2026 financial results announced on May 5, 2026, for the period ending March 31, 2026. Klaviyo's autonomous B2C CRM strategy is gaining momentum, delivering record operating margins, strong revenue growth, and accelerating international expansion as brands consolidate customer engagement on AI-native platforms.

Case Study on Data Readiness for AI Success: GBG’s Journey Toward Becoming an Intelligent, Data-Driven Organization

Archana Venkatraman — Wed, 06 May 2026 04:00:00 GMT

This IDC Market Perspective discusses GBG’s journey toward becoming an intelligent, data-driven organization. GBG’s transformation illustrates how a large, regulated service provider can evolve into an intelligent, data-driven organization. With support from AWS and Intellias, GBG shows how data can become a source of customer insight, product differentiation, and commercial value.

“Becoming data driven requires more than modern infrastructure. It requires trusted data, clear business priorities, strong governance, and ecosystem partners to translate ambition into execution. GBG’s success highlights an important market lesson: organizations that connect technology strategy with culture, trust, and actionable use cases are far more likely to scale meaningful outcomes from data and AI investments,” says Archana Venkatraman, senior research director, IDC Europe.

Commerce Live 2026: The Commerce.com Road Map for Agentic Readiness

Heather Hershey — Wed, 06 May 2026 04:00:00 GMT

Commerce Live 2026 took place April 28–30, 2026, at Navy Pier, Chicago, Illinois. At the event, Commerce.com (Nasdaq: CMRC), the renamed parent of BigCommerce, Feedonomics, and Makeswift, used its first unified flagship event to reposition the company around agentic commerce and data readiness. The event also signaled "execution mode" after roughly 18 months of internal restructuring.

Esri Public Sector CIO Summit: Advancing GeoAI to Expand the Reach of Geospatial Intelligence

Ruthbea Yesner — Wed, 06 May 2026 04:00:00 GMT

This IDC Market Note discusses Esri’s 2026 Public Sector CIO Summit. The event showcased the evolution of ArcGIS into an AI-powered enterprise platform, emphasizing the integration of GeoAI, digital twins, and natural language interfaces to democratize geospatial intelligence. The event highlighted AI’s role in expanding GIS adoption, automating workflows, and bridging workforce gaps, positioning GIS as a foundational digital infrastructure for government. Success, however, hinges on strong governance, data quality, and leadership to realize the full value of AI-driven geospatial transformation.

“AI is not an add-on to GIS — it is becoming integral to how geospatial technology is consumed and applied, transforming decision-making for the public sector,” says Ruthbea Yesner, vice president, Government and Health Insights, IDC.

Google CloudNext 2026: Observability and AIOps Announcements Expand the Operation Scope of the Platform

Shannon Kalvar — Wed, 06 May 2026 04:00:00 GMT

Google Cloud Next '26, held April 22–24 in Las Vegas, included approximately 260 announcements. Four developments at the event are relevant to the observability and AIOps markets. Google introduced a purpose-built observability stack for AI agent fleets, treating agentic workloads as a new category of observable system. It redesigned Gemini Cloud Assist as a multiagent operations ecosystem that executes diagnostic workflows rather than surfacing dashboards. It advanced FinOps from cost visibility into cost enforcement with an autonomous investigation agent and spending caps. And it brought network performance monitoring (NPM) and digital experience monitoring (DEM) into its platform through a partnership with Broadcom AppNeta.

Taken together, these announcements extend what observability platforms are expected to do within Google Cloud. They also raise practical questions about availability, since several of the announced capabilities are in preview or private preview rather than general availability (GA).

IDC Market Glance: Voice of the Customer Applications, 1Q26

Oru Mohiuddin, Michelle Morgan — Wed, 06 May 2026 04:00:00 GMT

This IDC Market Glance is a taxonomy document that provides a concise current-state view of the voice of the customer (VOC) applications market, outlining the key segments and subsegments organizations use to capture, analyze, and act on customer feedback and experience signals so business and product leaders can assess market and partnership opportunities and understand competitive positioning.