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Global Partner Survey — North America Infrastructure, Distribution Highlights

Danielle Ibran — Thu, 20 Nov 2025 05:00:00 GMT

This IDC Survey Spotlight dives into some key data points and market trends. Technology distribution is changing with cloud solutions leading the way, and distributors are well placed to deliver bundled offerings and support services. As hardware and IT services continue to be relevant, the ongoing demand for specialized solutions points to new opportunities for hybrid models and advisory roles.

IDC MarketScape: Worldwide AI-Enabled Workforce Management (WFM) and Compliance 2025 Vendor Assessment

Ivan Oz — Thu, 20 Nov 2025 05:00:00 GMT

This IDC study provides an assessment of vendors offering workforce management applications designed to help organizations plan, schedule, and manage labor in compliance with regulatory and organizational requirements. The study evaluates vendors' current capabilities and future strategies in core areas such as time and attendance, scheduling, compliance automation, workforce analytics, and employee self-service. It highlights how WFM solutions are evolving from operational tools toward more adaptive systems that connect labor planning with overall business performance.

"Workforce management tools are now strong on core functions such as scheduling and time tracking, but real progress will depend on how well vendors use AI to make those processes smarter. The market is steady, but the value will shift toward systems that learn from data and adjust plans autonomously." —Ivan Oz, Research Manager, IDC

Which Capabilities Do Developers Prioritize in Their Tools?

Adam Resnick — Thu, 20 Nov 2025 05:00:00 GMT

This IDC Survey Spotlight examines which tooling capabilities developers consider most important for completing their professional work effectively. Survey respondents selected from a list of tool attributes, including automation, integrated security, generative AI code generation, agentic and autonomous capabilities, collaboration features, and CI/CD integration, among others. The findings reveal clear priorities among developers regarding foundational capabilities versus emerging technologies, with notable differences in how mainstream versus cutting-edge AI features rank in importance. These priorities provide insight into what developers value when evaluating and selecting development tools. The first slide displays a chart of survey results, while the second slide provides analysis and strategic implications for technology suppliers navigating the evolving AI-assisted development landscape.

Automation Anywhere Acquires Conversational AI Vendor Aisera

Maureen Fleming, Hayley Sutherland — Wed, 19 Nov 2025 05:00:00 GMT

The November 2025 acquisition of Aisera by Automation Anywhere (AAI) consolidates two vendors with rapidly converging and complementary technologies aimed at enabling autonomous process operations driven by agentic AI. In a market rapidly investing in building and buying AI agents, this acquisition promises to speed up the delivery of sophisticated full-featured solutions along with a broader set of tools for IT to build custom agentic solutions for departments across the enterprise.

AAI is a profitable venture-backed private business automation platform vendor primarily known for its backoffice robotic process automation (RPA) capabilities but with a focused and rapidly growing agentic automation portfolio, including an AI agent studio with conversational capabilities, an embedded specialized AI system called the Process Reasoning Engine, a broad portfolio of orchestration and task automation tools, and performance measurement capabilities. See IDC ProductScape: Business Automation Platforms, 2025 (IDC #US53682925, July 2025) and IDC ProductScape: Worldwide End-to-End Orchestration, 2025 (IDC US#53352325, April 2025)

Aisera, founded in 2017, has 300+ employees. It offers enterprise conversational agentic AI solutions, including tools for developing, deploying, and orchestrating AI agents, through its Aisera AI Agent Platform. The platform’s agentic and AI-powered capabilities, such as Hyperflows, support workflow orchestration, including domain-specific scenarios. Hyperflows dynamically triggers actions and enables step-by-step fulfillment across applications, including ServiceNow, Salesforce, Workday, and Microsoft 365.

The company has a strong history of accurate and advanced linguistic AI and has continued to incorporate AI advances in its software, from NLP and deterministic AI to generative and agentic AI. Its platform uses a combination of LLMs (including domain-specific LLMs), enterprise knowledge graphs and user graphs, retrieval-augmented generation (RAG), and historical context to deliver more accurate, context-aware responses.

Aisera’s domain-specific capabilities are a particular strength and include the ability to create or enhance enterprise taxonomies, ontologies, or other knowledge models with generative AI. These capabilities are especially important as more organizations recognize the need to improve overall data quality and knowledge management models to ensure successful, valuable deployments of enterprise AI.

Customers have a strong view of Aisera’s current AI capabilities and strategy, viewing the vendor as a strong technical innovator that aligns its research and development (R&D) to their business needs. Customers also praise Aisera for its ability to create a "universal botagent" that can manage workflows across a variety of other AI bots, assistants, and agents – which IDC expects to become increasingly important as more companies start to manage multi-agent scenarios. Self-service training materials and courses like Aisera University have also helped to ensure that customers feel they have easy access to learn how best to take advantage of the advanced AI capabilities available in the Aisera AI Agent Platform.

Customers also praise Aisera for its ability to create a "universal agent" that can manage workflows across a variety of other AI bots, assistants, and agents – which will become increasingly important as more companies start to manage multi-agent scenarios. By 2027, IDC expects that 60% of organizations will be at some stage of trying to manage multi-agent experiences that span multiple channels, applications, and suppliers. This means that interoperability and some level of agent agnosticism will be key for success. See IDC FutureScape: Worldwide Agentic Experience Orchestration 2026 Predictions (IDC #US53858625, October 2025).

With all of this, Aisera brings not only advanced conversational and agentic AI technology, but also a strong reputation, expertise, and capabilities to help organizations leverage advanced AI at scale for measurable business outcomes. Regardless of whether a company traditionally offers professional services, IDC research and conversations show that customers are increasingly looking for AI software providers to partner more directly with them on an enterprise-wide AI strategy. See IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment (IDC #US52972625, September 2025).

IDC Announces Regional Winners of the 2025 IDC Future Enterprise Awards for Asia/Pacific

Wed, 19 Nov 2025 05:00:00 GMT

SINGAPORE, 20 November 2025 – International Data Corporation (IDC ) today announced the regional winners of the IDC Future Enterprise Awards (FEA) 2025 for Singapore. This year’s regional winners embody the next phase of digital maturity, where AI, data, and sustainability converge to drive business value and societal impact. From AI-powered banking and mobility ecosystems to green data centers and public health innovation, these organizations are redefining what it means to be a Future Enterprise in Asia/Pacific.

IDC Announces Singapore Winners of the 2025 IDC Future Enterprise Awards

Wed, 19 Nov 2025 05:00:00 GMT

SINGAPORE, 20 November 2025 – International Data Corporation (IDC ) today announced the national winners of the IDC Future Enterprise Awards (FEA) 2025 for Singapore. This year’s winners highlight how Singapore organizations are operationalizing AI, data, and digital ecosystems to accelerate innovation, sustainability, and inclusion — from next-generation banking and insurance to mobility, education, and retail.

IDC MarketScape: Worldwide AI-Enabled Deal Management 2025 Vendor Assessment

Heather Herbst — Wed, 19 Nov 2025 05:00:00 GMT

This IDC study assesses leading AI-enabled M&A deal management platforms, highlighting the CFO's evolving role as a strategic architect in driving disciplined, data-driven acquisitions. The study evaluates vendors on end-to-end life-cycle management, due diligence, valuation, integration, and advanced analytics, guiding technology buyers toward solutions that enhance governance, collaboration, and value realization. As M&A complexity rises, robust platforms are essential for CFOs to balance growth ambitions with financial rigor and operational accountability.

"As inorganic growth becomes a primary lever of enterprise value, M&A software has moved from a transactional tool to a strategic command center for the CFO. By embedding AI into these platforms, finance leaders can assess deal quality, model scenarios, and track value realization with unprecedented precision — turning complex, high-velocity transactions into repeatable, data-driven growth." — Heather Herbst, research director, CFO Tech Agenda, IDC

IDC MarketScape: Worldwide AI-Enabled Green Accounting Applications for CFOs 2025 Vendor Assessment

Heather Herbst — Wed, 19 Nov 2025 05:00:00 GMT

This IDC MarketScape assesses global vendors of AI-enabled green accounting applications for CFOs, highlighting how regulatory momentum and investor expectations are driving the integration of environmental metrics into financial management. The document evaluates major platforms for their ability to unify sustainability and financial data, support compliance, and enable strategic decision-making. Green accounting is positioned as a governance imperative, empowering CFOs to link sustainability to enterprise value, risk management, and long-term resilience.

"Green accounting is no longer optional; CFOs who master it will shape the future of enterprise value, investor trust, and sustainable growth." — Heather Herbst, research director, CFO Tech Agenda

Under a Shifting Application Delivery Landscape, Cycloid Pivots to Internal Developer Portals and Platforms

George Mironescu, Jennifer Thomson — Wed, 19 Nov 2025 05:00:00 GMT

This IDC Market Note discusses Cycloid’s latest market movements and prospects for growth.

ADP Innovation Day 2025: Bold Growth, Product Fulfillment, and Client-Driven Success Toward an AI-Enabled Future

Zachary Chertok — Tue, 18 Nov 2025 05:00:00 GMT

ADP hosted industry analysts and partners/advisors in New York City on September 3, 2025, for its ADP Innovation Day. During the event, ADP provided an update on its global product and service lines as well as a summary of growth and direction of the company. Key announcements from the event centered on ADP's vision for an AI-infused and -partnered future resting on the foundation of the company's dual commitment to product and service delivery models.