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Market Share: Worldwide IT Service Management Software Market Shares, 2025: AI and Modernization Drive Growth

Snow Tempest — Fri, 14 Aug 2026 04:00:00 GMT

This IDC presentation examines the 2025 market shares of the leading vendors in the IT service management (ITSM) software market.

"Last year, 2025, saw widespread AI adoption in ITSM, which, along with modernization initiatives, drove additional licensing and other growth," says Snow Tempest, research manager for ITSM, IDC.

Worldwide Server Operating System Environments Forecast, 2026-2030: The Widening Gap Between Deployed Units and Revenue

Shahin Hashim — Fri, 14 Aug 2026 04:00:00 GMT

This IDC Market Presentation examines the worldwide server operating system environments market and forecasts its growth in the coming years. Deployment and revenue have decoupled. The market will nearly double in units by 2030 while commercial revenue grows in the single digits, because the forces driving volume — AI build-out, community Linux, and host-level licensing — are the same forces suppressing what anyone pays per instance.

Atlassian's FY26 Historic Moment: Why Enterprise Customers are Buying

Stephen Elliot, Jevin Jensen, Jim Mercer — Thu, 13 Aug 2026 04:00:00 GMT

Dynatrace Acquires Arize AI to Define Emerging AI Engineering Category and Accelerate Growth Vectors

Stephen Elliot, Shannon Kalvar, Jim Mercer, Archana Venkatraman — Thu, 13 Aug 2026 04:00:00 GMT

On August 13, Dynatrace announced its intent to acquire AI Engineering platform provider Arize AI ($915 million in stock and cash, 200 employees, founded in 2020) to accelerate growth and add emerging AI Agent performance and MLOps capabilities for evaluations, debugging, testing, tracing, and continuous feedback loops for agent improvement opportunities from two products: Phoenix OSS (open-source AI observability and evaluation platform) and Arize AX (managed enterprise platform for AI observability, evaluation, and continuous improvement). Arize AI raised a total of $131 million in funding across four major rounds; the most recent being a $70 million Series C round announced in February 2025. The products use an open-source PLG model to offer freemium/Community-to-Commercial plans that provide users with production ML analytics and workflows to identify model and data issues, diagnose root causes, and continuously improve performance for end-user products. This is a potentially transformational acquisition for Dynatrace as an organization, for customers, and partners.

Dynatrace Q1FY27 Results: Steady AI and Customer Growth; What's Next?

Stephen Elliot — Thu, 13 Aug 2026 04:00:00 GMT

Several of the key financial and business highlights include:

Total ARR of $2,136 million, an increase of 17% on an as reported and constant currency basis

Total revenue of $555 million, an increase of 16%, or 15% on a constant currency basis

Subscription revenue of $530 million, an increase of 16%, or 15% on a constant currency basis

GAAP income from operations of $71 million and non-GAAP income from operations of $162 million

Demonstrated four consecutive quarters of acceleration in trailing-twelve-month organic net new ARR growth.

Nearly doubled annualized logs consumption in the last two quarters to $200 million, growing well over 100% year-over-year.

Delivered significant advancements of Dynatrace Intelligence, extending the power of the Dynatrace platform. New capabilities include Autonomous SRE Agent, Cloud SRE Agent, and Agent Builder to help customers move beyond analysis and recommendations into trusted, autonomous execution.

Google Cloud Summit London Showcases Gemini Enterprise as a One-Stop Shop for Agentic Future, Highlights What's New in Sovereignty, Infrastructure, CX, and Data

Thu, 13 Aug 2026 04:00:00 GMT

This IDC Market Perspective discusses Google Cloud Summit London, where the company showcased its full-stack offering — silicon, models, data, trusted infrastructure, and agent governance — under one roof. It is resonating with U.K. enterprises moving agents from pilot to production.

"Google Cloud demonstrated that it has the right instinct, ground-level understanding of local customer requirements, and a product road map all aimed as fit for making agentic AI a trusted enterprise reality," says Archana Venkatraman, senior research director, Cloud Data Management at IDC. "Google's got the components right. It is now time to make all components generally available to U.K. enterprises and sharpen focus on the platform transition, partner ecosystem, and the commercial model."

IDC Market Glance: Connectivity Automation, 3Q26

Shari Lava — Thu, 13 Aug 2026 04:00:00 GMT

The IDC Market Glance is a taxonomy document intended to visually depict a concise current-state view of the connectivity automation market. As enterprises manage a growing number of interconnected applications across hybrid and multicloud environments, demand is rising for integration and connectivity tools that can automate and secure data exchange. This edition covers integration software and services, API life-cycle management, connectors and adapters, and B2B/EDI-based data exchange.

IDC MarketScape: Worldwide Insurance Customer Experience Platforms 2026 Vendor Assessment

Inci Kaya — Thu, 13 Aug 2026 04:00:00 GMT

This IDC study evaluates leading CX platform vendors serving the insurance sector, providing a comprehensive, evidence-based assessment of their capabilities, strategies, and fit for a range of insurance use cases. Insurance is undergoing a fundamental transformation as customer experience (CX) becomes a primary driver of competitive differentiation, retention, and growth.

Our research finds that the most successful insurers are those that leverage modern CX platforms to orchestrate seamless, omni-channel journeys, unify customer data, and embed AI-driven automation and analytics throughout the policyholder life cycle. The vendor landscape is diverse, with solutions ranging from cloud-native, modular platforms to process-driven transformation partners. Leading vendors distinguish themselves through deep insurance domain expertise, robust integration ecosystems, rapid deployment models, and measurable business outcomes such as improved NPS, faster claims resolution, and increased digital adoption.

Insurance buyers should use this IDC MarketScape as a strategic guide to assess vendor strengths and challenges, align technology investments with business objectives, and accelerate their CX transformation. As a result, insurers can expect to identify partners that will help close the experience gap and help position carriers as differentiated, desirable brands.

"Customer satisfaction is no longer a byproduct of efficient operations; it's the outcome of intelligent, proactive engagement powered by next-generation AI." — Inci Kaya, senior research manager, Digital Strategies, Insurance Worldwide

IDC PlanScape: AI Software Engineering Intelligence

George Mironescu — Thu, 13 Aug 2026 04:00:00 GMT

This IDC PlanScape presents guidance about:

Capability areas that enable organizations to measure, attribute, benchmark, and govern how AI participates in software delivery
Needs and concerns of key stakeholders concerning AI usage in software engineering activities
Benefits, approaches, and considerations related to deploying intelligence environments
Tactical and higher-order aspects when strategizing around adoption programs

Together, this guidance helps engineering and technology leaders move from anecdotal AI adoption to evidence-based decision-making.

"We are rapidly entering a period of adoption realism and questioning of AI consumption, efficiency, and returns. Starting from the most elite software engineering entities to the average organization, many are realizing that they need to become more intentional about capturing, measuring, and addressing the returns of their AI software engineering investments in a structured and objective way," says George Mironescu, associate research director, Software Development, Delivery, and Engineering, IDC.

IDC Survey Spotlight: Which Procurement Processes Attract the Greatest GenAI Investment?

Sreenivas Duvvuri Venkata — Thu, 13 Aug 2026 04:00:00 GMT

This IDC Survey Spotlight examines GenAI adoption across procurement-related business processes. It leverages data from IDC's Worldwide Business Process Outsourcing Survey, July 2025, with input collected from IT and business executives worldwide. Of these, 204 respondents were responsible for procurement BPO. The document also highlights procurement process combinations that attract the highest GenAI investments.