rsssoftware

Market Share: Worldwide Collaborative Applications Shares, 2025 — The AI and Human Multiplayer Quest

Wayne Kurtzman — Sat, 18 Jul 2026 04:00:00 GMT

This IDC presentation examines vendor revenue performance in the worldwide collaborative applications market for 2025. The enterprise collaboration market is shifting from standalone, single-purpose tools to AI-enabled, integrated platforms that span teamwork, engagements, varied modalities, synchronous and asynchronous work, and community interactions. Many of these applications, once thought of as single purpose, are effectively pivoting to support this broader use case. This presentation examines changes in 2025 across all collaboration segments, including team collaboration, conferencing, enterprise community, virtual events, and email applications. Understanding these market dynamics, patterns, and adoption trends is essential for decision-makers evaluating strategic technology investments and for vendors navigating a market in transition.

“Beyond the AI and agentic revenue drivers, these markets are being driven by changes in how we communicate and collaborate and by how collaborative systems ground AI in content and context. Also driving market revenue are collaborative work management applications, visual and engaging collaborative platforms, and the need to connect all members of the workforce. These integrated and increasingly multimodal applications are creating more than just a multiplayer surface for work. It is an evolving intelligent collaborative workspace.” — Wayne Kurtzman, research vice president, Social, Communities, and Collaboration

Supply Chain Intelligence in Practice: o9 Solutions Analyst Day and aim10x Europe 2026

Filippo Battaini, Yanze Du — Sat, 18 Jul 2026 04:00:00 GMT

This IDC Market Note reports on key insights from o9 Solutions’ Analyst Day and aim10x Europe 2026, held in Amsterdam in June 2026. It covers o9’s Neurosymbolic AI platform, APEX operating model, and retail and manufacturing themes, including autonomous replenishment agents, assortment planning, and commercial planning for grocery retail.

“AI planning is no longer a road map item for retailers — it is running in production. Retailers that get data quality and planner adoption right now will be capturing value from autonomous replenishment and integrated commercial planning first,” said Filippo Battaini, Research Manager, IDC Retail Insights.

A Strategic Approach to Asset Life-Cycle Management

John Villali — Fri, 17 Jul 2026 04:00:00 GMT

This IDC Perspective examines the strategic imperative for utilities to adopt an integrated, cloud-enabled approach to asset life-cycle management that encompasses enterprise asset management (EAM), asset performance management (APM), and field service management (FSM). Drawing on IDC Energy Insights research and market intelligence across the utility sector, this document defines the distinct purpose and strategic importance of each platform, articulates the operational and financial case for their integration, and provides actionable guidance for utility technology and operations leaders navigating ALM investment decisions in an environment of aging infrastructure, accelerating energy transition initiatives, and rising regulatory accountability.

“Utilities can no longer afford to manage their assets through fragmented, siloed systems. The integration of EAM, APM, and FSM into a unified, cloud-enabled asset life-cycle management architecture is the strategic foundation that positions utilities to manage aging infrastructure with precision, execute energy transition initiatives successfully, and demonstrate the operational and financial accountability that regulators, investors, and customers demand,” said John Villali, senior research director, IDC Energy Insights.

IDC Survey Spotlight: As Agentic AI and GenAI Commerce Solutions Top Hotel Operators' Investment Agenda, What Will Ultimately Determine Which Operators Turn That Ambition into Competitive Advantage?

Dorothy Creamer — Fri, 17 Jul 2026 04:00:00 GMT

This IDC Survey Spotlight looks at how hotels face an agentic commerce sequencing problem as investment plans outpace infrastructure.

Major hotel brands are racing to apply agentic commerce capabilities, but worldwide plans for agentic commerce are outpacing the data and infrastructure investments those capabilities depend on. And herein lies the issue. Hotels want agentic commerce as a salve for losing bookings to other channels — a familiar problem they faced when online travel sites emerged. The risk now is not being surfaced at all to potential guests who are shifting their discovery funnel into AI-led channels. This means investments in data modernization and the systems to support that discovery will be more important, but currently, the trend is tipping the other way.

"Hospitality operators must tread a careful line," says Dorothy Creamer, senior research manager, Hospitality and Travel Digital Transformation Strategies, IDC. "Planning for the future requires a well-calibrated balance and sometimes the patience to make sure that systems are built properly, which requires scalability, security, reliability, and redundancy. While agentic commerce investments are warranted, prevailing wisdom tells us that failure rates will increase if the appropriate infrastructure investments are not made."

Market Forecast: Worldwide Collaborative Applications Forecast, 2026–2030 — Agentic and Human's Multiplayer Quest

Wayne Kurtzman — Fri, 17 Jul 2026 04:00:00 GMT

This IDC presentation examines the worldwide collaborative applications market over the next five years, spanning team collaboration, enterprise communities, conferencing, virtual events, and email applications. The presentation frames collaborative applications as the human-connected grounding point for AI and agentic work and analyzes how that shift is reshaping demand, monetization, and competitive positioning through 2030, when the market is expected to exceed $128.6 billion. This document highlights the key drivers, inhibitors, and future developments redefining the market, from the move toward an integrated collaborative workspace, evolving pricing models, regulatory pressure, and regional dynamics. IDC provides forward-looking, advisory analysis and actionable recommendations for technology suppliers and enterprise buyers navigating a market where value increasingly comes from grounding AI in real work rather than expanding seats.

"Collaborative applications are the human-connected grounding point for AI and agentic work. Being expanded across the entire workforce, they are more multimodal, multiplayer, and engaging. Integration across key applications, workflow, and the collaborative stack results in consolidated, personalized workspaces, evolving toward an integrated collaborative workspace." — Wayne Kurtzman, research VP, Social, Communities, and Collaboration, IDC

Market Forecast: Worldwide Content Delivery Networks Forecast, 2026–2030

Ghassan Abdo — Fri, 17 Jul 2026 04:00:00 GMT

This IDC presentation provides a worldwide forecast for the commercial content delivery networks (CDNs) market covering the 2026–2030 period. The architectural underpinnings of CDNs with massively distributed caching servers, supported with content acceleration algorithms, continue to provide the resiliency needed to manage substantial increases in media and web traffic, especially peak demand periods. CDN providers are augmenting content delivery with security, edge computing services, and observability to capitalize on growth potential in these areas.

"The transformation of the CDN marketplace is ongoing with a pivot toward enhanced edge use cases anchored in data sovereignty, inferencing, and media. The distributed edge will emerge as a control point for AI due to its physical proximity to customers." — Ghassan Abdo, research VP, Worldwide Telecom, Virtualization, and CDN, IDC

Market Forecast: Worldwide Core Talent Acquisition Technologies Forecast, 2026–2030

Abhinav Shrivastava — Fri, 17 Jul 2026 04:00:00 GMT

This IDC presentation provides a five-year forecast for the worldwide core talent acquisition (TA) technologies market for 2026–2030. This presentation examines market growth across deployment models, geographic regions, and key technology segments while analyzing the factors shaping demand for recruiting and talent acquisition solutions.

"Talent acquisition technology is undergoing a structural transformation that extends well beyond basic automation. Employers use AI to source, screen, and engage candidates, while job seekers leverage the technology to search, apply, and enhance their applications. Vendors that empower organizations to validate skills and drive scalable AI adoption for TA use cases will outperform those that delay these capabilities." — Abhinav Shrivastava, research manager, Talent Acquisition and Strategy, IDC

Market Share: Worldwide Content Delivery Networks Shares, 2025

Ghassan Abdo — Fri, 17 Jul 2026 04:00:00 GMT

This IDC presentation examines the 2025 market shares of the leading vendors in the worldwide content delivery networks (CDNs) market.

CDN vendors continue to extend their traditional media and web delivery services while pivoting toward edge application delivery capabilities and expanding security services offering. Integration of AI into delivery workflows and capitalizing on opportunities in inferencing at the edge may drive changes to the relative positions of the CDN providers.

"The CDN market is transforming from focus on delivery of web and video content toward expanding security services and capitalizing on opportunities in edge compute. AI will accelerate this transformation as these providers view inferencing as a growth future opportunity. While the relative market positioning of these providers has not changed from 2024, we believe market leadership will be determined in the future on the integration of AI in the distributed edge." — Ghassan Abdo, research VP, Worldwide Telecom, Virtualization, and CDN, IDC

Market Share: Worldwide Enterprise Resource Management Applications Shares, 2025 — Cloud + AI Reshaping Markets

Mickey North Rizza — Fri, 17 Jul 2026 04:00:00 GMT

This IDC presentation reviews the vendor market shares for the worldwide enterprise resource management (ERM) applications market for 2025.

"The market continues to grow, especially in cloud, with AI as the catalyst for market expansion. AI enablement brings operational efficiencies, productivity improvements, and faster decision velocity that scales quickly, creating a competitive advantage for organizations embracing it within their applications." — Mickey North Rizza, group vice president, Enterprise Software, IDC

NASCO Bets on APM Adjudication as the Entry Point for Value-Based Care Administration

Jennifer Eaton — Fri, 17 Jul 2026 04:00:00 GMT

This IDC Market Note presents highlights from NASCO's inaugural Analyst Day held in Atlanta, Georgia, on June 17–18, 2026. NASCO presented its four-product administrative platform and detailed the first year of NASCO Evolve, launched in October 2025. Evolve is a purpose-built system for alternative payment model settlement management, addressing a common operational bottleneck that most health plans currently manage through manual Excel processes. The BCBSM production deployment demonstrates measurable results: settlement cycle time compressed from 45+ days to approximately 2 days, 80%+ operational efficiency gain, and near-perfect data accuracy. IDC's assessment is that NASCO has identified a real, underserved gap and built a technically credible solution. Key open questions involve the go-to-market strategy for non-BCBS health plans, AI contract ingestion fidelity at scale, and competitive dynamics as analytics-first VBC vendors extend into settlement.