rsssoftware

8x8 Builds an AI-Focused, Outcomes-Driven Communications Engagement Platform

Michelle Morgan, Paul Hughes, Denise Lund, Oru Mohiuddin — Thu, 18 Jun 2026 04:00:00 GMT

Agentic AI for Voice of Customer

Oru Mohiuddin — Thu, 18 Jun 2026 04:00:00 GMT

Agentic AI is transforming voice of the customer (VOC) from a slow, peripheral feedback tool into a core, real-time driver of CX performance. By automating feedback loops, integrating unstructured data, and enabling predictive, autonomous responses, agentic VOC delivers measurable gains in efficiency and quality. However, successful adoption requires robust data integration, governance, and organizational readiness, making it a strategic, platform-level decision for enterprises seeking to compete on CX.

Broadcom AR Forum 2026: A Mainframe Strategy Anchored in Open Source, Embedded AI, and Closing the Skills Gap

Matthew Flug — Thu, 18 Jun 2026 04:00:00 GMT

At its 2026 Analyst Forum, the Broadcom Mainframe Division presented a mainframe strategy built on modernizing applications on the mainframe rather than away from it, matching each workload to the platform best suited to it, leading the open source mainframe ecosystem, and embedding AI into existing products rather than selling AI capabilities as separate offerings.

The Software-Defined Grid: Redefining How the Grid Decides and Delivers

Roberta Bigliani — Thu, 18 Jun 2026 04:00:00 GMT

This IDC TechBrief examines the software-defined grid: an architectural shift in electricity transmission and distribution networks that separates the control plane (operating logic, capacity allocation, asset coordination, and flexibility orchestration) from the power-delivery plane, governing it through open, programmable software interfaces. The physical layer continues to deliver energy, increasingly through software-defined devices including grid-forming inverters and emerging solid-state breakers.

“Success depends on treating the architecture as a strategic decision rather than a procurement one, engaging regulators around operational and software-driven investment cases, building software engineering and IT/OT capability internally, and deploying in stages alongside open-source ecosystem participation,” said Roberta Bigliani, Group Vice President, IDC Global Lead for Energy Insights, Retail Insights, and IDC Industry Hub.

2026年国内企業のAIエージェント実装の現状：MCPが変革する業務システム接続・統制・ガバナンス

Tatsuhiro Soga — Wed, 17 Jun 2026 04:00:00 GMT

国内企業におけるAIの活用は、個人の生産性向上を目的とした対話型AIの利用段階から、業務プロセスの自動化や企業価値の向上を目的としたAIエージェントの組織的な実装へと移行しつつある。この流れの中で、AIエージェントが活用する情報基盤のあり方も変化しており、外部のパブリックモデルへの依存から、社内に蓄積された固有のデータや業務システムとAIエージェントを安全に連携させる方向へとシフトしている。こうした要件を満たすためのシステム基盤のモダナイゼーションが急務となっており、AIエージェントと既存業務システムを標準化された形で接続するMCPは、その中核的なアーキテクチャとして注目されている。

「国内ITサービスベンダーは、MCPを活用した接続基盤の構築にとどまらず、業務プロセスの可視化・自動化から統制・ガバナンス設計まで、全社レベルでのAIエージェント環境の整備を支援できる体制を整えるべきである」とIDC Japan、Software, Services, and IT Spendingのリサーチアナリストである曽我龍宏は述べている。

Broadcom Mainframe AR Forum 2026: AI on Mainframe's Terms

Adam Resnick — Wed, 17 Jun 2026 04:00:00 GMT

At its Mainframe Analyst Relations Forum, held June 8–10 in Boston, Broadcom presented an AI strategy centered on embedding AI capabilities directly into its existing mainframe application development and DevOps portfolio rather than building standalone AI products. New capabilities arrive inside the tools customers already use, under existing entitlements, through MCP-based connectivity across DevOps, Data Management, and AIOps value streams. This approach reflects the nature of the platform: A mainframe is built for deterministic, high-volume, and mission-critical execution at a quality and reliability bar that a more disruptive AI product strategy would put at risk. Broadcom is working to build a unified developer experience where mainframe development uses tools and workflows already familiar to developers coming from conventional enterprise environments. The company is making solid progress, though attracting developers to a platform underrepresented in developer culture is a challenge specific to the mainframe, and the broader pressure of measuring AI investment returns is one the whole industry is still working through.

IDC MaturityScape: Sustainable Transformation 1.0

Bjoern Stengel — Wed, 17 Jun 2026 04:00:00 GMT

"Sustainability maturity is now inseparable from business performance maturity. The organizations closing the performance gap are not doing so through reporting excellence or carbon offset programs alone — they are embedding AI across operations, supply chains, and product portfolios to make sustainability a continuous, self-optimizing capability. This IDC study gives buyers and vendors alike a shared language and a clear progression map for that journey." — Bjoern Stengel, Global Sustainability Research and Practice lead, IDC

Microsoft Build 2026: The Agentic Platform Play That Puts the OS Back at the Center of the Stack

Jim Mercer — Wed, 17 Jun 2026 04:00:00 GMT

Microsoft Build 2026 demonstrated the company's intention to embed agentic AI directly into the operating system, development toolchain, and enterprise security fabric as an interconnected whole. Announcements spanning Windows-native agent containment, on-device small language models, expanded Linux tooling, a new GitHub Copilot App, frontier model tuning, and purpose-built AI hardware collectively signal that Microsoft is no longer positioning Windows as a passive foundation for AI workloads but as an active participant in their governance, execution, and economics. For enterprise organizations navigating the transition from AI experimentation to production-scale agentic deployment, the Build 2026 announcements deserve evaluation. Whether it translates into preference shifts among developer segments that have long favored macOS and Linux will depend on the company's execution of these announcements over the next several cycles.

SpaceX Acquires Cursor for $60 Billion and Reshapes the Competitive Landscape for Agentic Coding

Arnal Dayaratna — Wed, 17 Jun 2026 04:00:00 GMT

SpaceX has entered into a formal agreement to acquire Cursor for $60 billion in Class A common stock, with the transaction expected to close in 3Q26. The deal gives Cursor dedicated access to Colossus, xAI's purpose-built supercomputing cluster with more than 220,000 NVIDIA GPUs and more than 300MW of capacity, positioning the company to build a best-in-class proprietary coding model while giving SpaceX a commercially proven path into enterprise software engineering that its AI division has been unable to build on its own.

AI-Driven Demand Forecasting: What to Expect in the Near Future

John Bermudez — Tue, 16 Jun 2026 04:00:00 GMT

This IDC Perspective examines how AI is transforming demand forecasting from model-driven processes to platforms that incorporate planner input, behavioral data, and agent-based execution. Many organizations continue to rely on manual intervention due to limitations in traditional planning systems and data models. This document outlines how CIOs can address these challenges by focusing on data readiness, selecting platforms with embedded AI capabilities, and adopting phased, outcome-driven implementation approaches.

“AI-driven demand forecasting is not just about improving models; it is about enabling organizations to translate insights into action through integrated planning and execution,” says John Bermudez, adjunct research advisor for IDC’s IT Executive Programs (IEP).