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Certinia acquires Moonnox Creating Digital AI Value: Professional Services Automation Platform with AI architected at the Core

Mickey North Rizza — Wed, 22 Jul 2026 04:00:00 GMT

Today, Certinia, an AI-powered Professional Services Automation (PSA) vendor, announced it has acquired Moonnox, an AI-native services delivery platform purpose-built for the professional services sector. This combination of both an AI-powered PSA vendor and AI- Native services platform, enables Certinia to bring even more value with its systems of records of PSA, Financial Management and Customer Success Cloud Services, through the extension of Certinia's AI system of action, called Veda — enabling Certinia to become a platform that powers AI-native services with AI architected as the core customer delivery mechanism.

IDC MarketScape: Worldwide AI-Enabled Order Orchestration and Fulfillment Applications for Retail and B2C 2026 Vendor Assessment

Ornella Urso — Wed, 22 Jul 2026 04:00:00 GMT

This IDC MarketScape provides a vendor assessment of worldwide AI-enabled order orchestration and fulfillment applications for retail and B2C and B2C for 2026. Order orchestration and fulfillment has become a competitive capability rather than a routine process, and modern software aims to help retailers manage its complexity across capture, promising, orchestration, fulfillment, and returns. Retailers continue to rebuild operations and technology to handle the scale and complexity of omni-channel demand. The most persistent gap remains real-time, network-wide inventory visibility, while composable architecture has become a baseline expectation, and AI, including agentic AI, is moving from road map toward early production with uneven maturity.

"The costs of shipping, last-mile delivery, and returns have made channel-by-channel decisions too slow and too expensive to sustain. In response, retailers are aligning operations around order management as a real-time coordination layer, where each order is sourced and fulfilled against a single picture of demand and inventory", says Ornella Urso, research director, IDC Retail Insights. "Order orchestration and fulfillment have become a key lever that increasingly moves margin and service outcomes, between customer engagement and operations to serve customers consistently and profitably. One more, AI (and agents) is central to this shit."

IDC Survey: Customer Journey and Channel Preferences Across Regulated and Competitive Markets — Insights from IDC’s 2026 Energy Consumer Affordability & Trust Survey

Gaia Gallotti — Wed, 22 Jul 2026 04:00:00 GMT

This IDC Survey examines a portion of IDC’s 2026 Energy Consumer Affordability & Trust Survey. This landmark study, conducted in May 2026, is a B2C survey that covers energy customers worldwide.

The survey included 1,507 energy customers from the following 18 countries: Argentina, Australia, Brazil, Canada, Colombia, Italy, France, Germany, Malaysia, Mexico, the Netherlands, the Philippines, Singapore, Spain, Sweden, the United Kingdom, the United Arab Emirates, and the United States.

This presentation analyzes the energy customer journey experiences and channel preferences for two segments:

Competitive markets (n = 691): Australia, France, Germany, Italy, the Netherlands, Singapore, Spain, Sweden, and the United Kingdom
Regulated markets (n = 816): Argentina, Brazil, Canada, Colombia, Malaysia, Mexico, the Philippines, the United Arab Emirates, and the United States

The analysis covers:

Frequency of digital tool usage for energy monitoring
Frequency and reasons for contacting the energy provider
Issue resolution outcomes
Channel preferences across seven task types
Customer behavior when digital channels fail

Market Forecast: Worldwide Creative Applications Forecast, 2026–2030

Roger Beharry Lall — Wed, 22 Jul 2026 04:00:00 GMT

This IDC presentation provides revenue projections by deployment model and geography through 2030. The worldwide creative applications market is projected to reach $39.1 billion by 2030, expanding from $22.0 billion in 2025, at a compound annual growth rate of approximately 12.2%. Generative AI, content supply chain modernization, and the growing requirement for machine-readable content are among the structural forces driving that trajectory.

“Nearly $40.0 billion by 2030 reflects something more fundamental than a software adoption curve. Creative work is being rebuilt around AI, and organizations investing in governed, connected content infrastructure today are laying the foundation for a real competitive advantage in the future.” — Roger Beharry Lall, research director, Advertising Technologies and SMB Marketing Applications

Market Share: Worldwide Project and Portfolio Management Shares, 2025 — Strategic Planning, Collaboration, and Agentic Impact Drive Growth

Melinda-Carol Ballou — Wed, 22 Jul 2026 04:00:00 GMT

This IDC presentation provides 2025 market shares for the worldwide project and portfolio management (PPM) software market. The market grew 12.2% to $8.6 billion in 2025, driven by evolving AI and ML, initial agentic use, and ongoing cloud adoption. Strategic portfolio management, collaborative work, and resource concerns drove growth, driven in part by volatile economic and geopolitical environments and disruptive supply chains. Revenue increased for major and innovative smaller PPM, SPM, and CWM vendors, as sourcing and alignment with business needs and regulations became more complex.

“Ongoing supply chain and resource disruption in 2025, along with emerging AI and agentic benefits, drove PPM growth in 2025, as businesses began to leverage AI-driven models to scale and contextualize intelligence for collaboration, prioritization, and execution. We expect ongoing demand across segments, along with governance and agentic orchestration imperatives, as consolidation and innovation drive CWM, SPM, and adaptive planning.” — Melinda Ballou, research director, IDC’s AI Assurance, ALM, Quality, and Portfolio Strategies service.

智能经济时代金融行业五大转型趋势

Lianfeng Wu, Siri Si — Wed, 22 Jul 2026 04:00:00 GMT

本IDC技术买家演示文稿聚焦智能经济时代金融行业的转型路径，认为金融业正在进入由AI超级周期与中国最新政策共同驱动的新阶段：一方面，AI正在推动算力、数据、云平台、安全架构、企业应用、商业模式和组织流程的系统性重构；另一方面，2026年陆家嘴论坛等政策信号也明确指向金融体系重构适配、货币政策价格调控、人民币国际化、资本市场支持AI与硬科技、强监管与数智监管并进，以及数字金融基础设施提速。在这一背景下，报告提出金融行业五大转型趋势：第一，代理式AI将从辅助问答走向贷款审批、零售信贷催收、交易处理等核心业务流程，推动流程自动化、数据洞察和风控合规闭环；第二，财富管理将从人海服务转向智能顾问主导，形成”AI顾问+人工专家+合规护栏”的混合投顾体系；第三，支付体系将从交易通道升级为数据智能运营底座，支撑支付数据分析、身份验证、风控、清结算与资金管理；第四，信任与合规将从静态凭证和事后报告转向实时、上下文感知的智能治理；第五，客户经营将从销售金融产品走向嵌入生活和产业场景的生态实时服务。报告最后建议，金融机构应重构流程、证明业务结果、持续运营智能体，避免AI投入变成新的成本黑洞，真正驾驭AI超级周期并实现金融业务增长新范式。

IDC Survey Spotlight: AI-Generated Code Volume Is Rising, and So Is the Share Developers Review

Adam Resnick — Tue, 21 Jul 2026 04:00:00 GMT

This IDC Survey Spotlight examines how developer trust in AI-generated code is evolving as reliance on generative AI coding assistants deepens. AI code generation has moved past early adoption. A majority of developers now generate a substantial share of their code through AI tools, up from a minority one year earlier. At the same time, unconditional trust has not kept pace: Fewer developers accept AI-generated code without revision, and manual review remains a routine step in most workflows.

These findings suggest that as AI takes on a larger share of the coding workload, the center of gravity in development is shifting from generation to review. Developers are reviewing a larger share of AI-generated code as AI writes more of it. Oversight has become the constraint on how fast AI-assisted development can scale. The measure of success for AI coding assistants is therefore shifting as well: Vendors that strengthen review and verification capabilities, rather than raw generation speed, will be best positioned to convert AI’s growing footprint into durable productivity gains.

IDC Survey: Early Adopters of Functional Agentic AI in Media and Entertainment, 2026

Alex Holtz, Nigel Wallis — Tue, 21 Jul 2026 04:00:00 GMT

This IDC Survey examines how early adopters in media and entertainment organizations are approaching the six core agentic sourcing models, ranging from consuming embedded and prebuilt agents as delivered to customizing them, developing internally, and outsourcing development. It also looks at how the sector's preference for validation and creative control determines which initiatives reach production.

In addition, it evaluates how media organizations define strategy and road maps, who owns investment decisions, how governance is centralized, and which performance metrics and business benefits drive prioritization. It identifies the operational, data, talent, and governance factors that constrain scalable agentic adoption across the enterprise.

IDC worldwide surveys with a combined 2,951 respondents captured the views of early adopters involved in agentic AI strategy, adoption, and governance as their organizations advanced from experimentation toward production-scale deployment. A dedicated subsample of media and entertainment respondents (n = 133) was extracted to enable focused examination of sourcing approaches, governance models, and adoption patterns that distinguish the sector from the broader market.

"In a sector where content, rights, and distribution leave little room for error, media treats sourcing as a portfolio of bets rather than a single wager — running build, buy, and customize approaches in parallel at near-equal rates. Validation comes before commitment: the sector pilots more and explores less than the rest of the world, working to prove that general-purpose agents fit its specialized, high-stakes workflows before moving them into production," said Alex Holtz, research director, Worldwide Media and Entertainment Digital Strategies.

IDC Survey: Energy Supplier Response, Support, and Trust Trends Across Regulated and Competitive Markets — Insights from IDC’s 2026 Energy Consumer Affordability & Trust Survey

Gaia Gallotti — Tue, 21 Jul 2026 04:00:00 GMT

This IDC Survey examines a portion of IDC’s 2026 Energy Consumer Affordability & Trust Survey. This landmark study, conducted in May 2026, is a B2C survey that covers energy customers worldwide.

The survey covered 1,507 energy customers from the following 18 countries: Argentina, Australia, Brazil, Canada, Colombia, Italy, France, Germany, Malaysia, Mexico, the Netherlands, the Philippines, Singapore, Spain, Sweden, the United Kingdom, the United Arab Emirates, and the United States.

This IDC Survey examines how energy supplier response, support, and trust differ across two segments — namely, competitive markets (n = 691) and regulated markets ( n = 816).

The analysis covers:

Self-reported understanding of electricity bill calculation
Provider communication practices during cost increases
Clarity of provider explanations and availability of support
Types of support offered during cost increases
Comfort with proactive provider outreach
Tools and features that would help manage energy costs
Likelihood of and barriers to contacting the energy provider for help
Interest in energy-saving technologies and automated demand management

IDC’s Worldwide DevSecOps Software Tools Taxonomy, 2026

Katie Norton — Tue, 21 Jul 2026 04:00:00 GMT

This IDC study provides a detailed description of IDC’s DevSecOps software tools market taxonomy. It is an update to the taxonomy published in July 2024, reflecting updates to the functional markets that comprise the DevOps software tools market.

“IDC’s worldwide DevSecOps software tools taxonomy presents a standardized and detailed framework of the market, says Katie Norton, senior research manager, DevSecOps and software supply chain security, at IDC. “The document is an essential resource for users to better understand IDC’s DevSecOps tools research.”