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Enterprise Asset Management and IT Asset Management Convergence Reflects More Integrated Offerings

Brian O'Rourke, Snow Tempest — Thu, 05 Feb 2026 05:00:00 GMT

This IDC Market Perspective discusses the evolution of EAM, ITAM, and ITSM; distinctions among them; areas of convergence; and vendors that offer integrated solutions for both enterprise and IT asset management. Technology developments are bringing enterprise asset management and IT asset and service management together for tech support processes and insights that can lead to improved planning and budgeting. These developments lead to increased complexity and also new opportunities for customers and vendors. The integration of AI tools may help accelerate this trend.

"Enterprise and IT asset management as well as IT service management, are coalescing in the enterprise to provide insights that lead to improved resource allocation and financial outcomes. And though it can increase complexity in the short run, this process reflects the long-term trend toward OT/IT technology convergence as operational and IT personnel increasingly work together to optimize workflows throughout the enterprise," says Brian O'Rourke, research manager, Enterprise Asset Management and Smart Facilities, IDC.

Amazon Business Reshape 2025: Intelligence-Led Procurement for Government and Education

Ruthbea Yesner — Wed, 04 Feb 2026 05:00:00 GMT

This IDC Market Note discusses Amazon Business Reshape 2025, providing event highlights, major announcements, and key takeaways in the context of evolving government and education customer needs in intelligence-led procurement. The event showcased new tools — Amazon Business Assistant, Savings Insights, and Spend Anomaly Monitoring — designed to automate compliance, enhance spend visibility, and streamline operations. Amid economic and policy volatility, public sector organizations are urged to modernize procurement with digital platforms and AI, driving efficiency, transparency, and mission impact while adapting to evolving regulatory and budgetary demands.

Celiveo Announces Master Distribution Agreement with Xerox-Lexmark for its High Security Cloud Print, AI-DMS Solutions

Tim Greene, Geoffrey Wilbur, Sharon McNee — Wed, 04 Feb 2026 05:00:00 GMT

How Customers Perceive Bank Branch and Employee-Assisted Channels and Impact on Brand Loyalty

Marc DeCastro — Wed, 04 Feb 2026 05:00:00 GMT

This IDC Survey presents key findings on the sentiment and trends of the North American and European bank and credit union members and customers when it comes to their experiences, concerns, and engagement with their financial institution during their financial journey. The data is from IDC Financial Insights' North America Consumer Banking Channel Preference Survey, which was fielded in April 2025.

This consumer channel survey has been conducted annually by IDC Financial Insights for over 16 years and provides customer sentiment and trends across the entire omni-channel experience, including branch, ATM, online banking, mobile banking, chatbot services, conversational banking, contact center, and account opening and onboarding experiences. This document specifically looks at the employee-assisted channels, primarily the branch, call center, and online chat, through the lens of the retail bank customer.

"The future of employee-assisted channels is not simply reducing branches and staff, it is providing better enabled and trained employees who are supported using technology that works at the speed of the customer, which hopefully aligns with the speed of the institution," stated Marc DeCastro, research director, IDC Financial Insights. "The value in these channels is brought front and center when they are able to remove friction, not just for the customer but for the employee as well."

IBM Earnings 4Q25: AI, Automation, Data, and Mainframes Reshaped IBM Market Position

Rick Villars, Stewart Bond, Lars Goransson, Cyrille Chausson, Chris Drake — Wed, 04 Feb 2026 05:00:00 GMT

IBM's FY2025 results demonstrate robust growth and operational execution, with total revenue reaching $67.5B (+6% Y/Y @CC) and Q4 revenue at $19.7B (+9% Y/Y CC). All revenue figures in the remainder of this Market Note are Y/Y in constant currency. The operating gross profit margin expanded to 59.5% for the year (+1.7 pts Y/Y). IBM's GenAI book of business surpassed $12.5B inception-to-date, with Consulting and Software as key contributors. The company delivered double-digit growth in Software and Infrastructure, with IBM Z mainframes posting record annual and quarterly results.

Software: Delivered $30.0B in revenue (+9%), with annualized recurring revenue (ARR) reaching $23.6B (+$2B Y/Y). Segment profit margin expanded to 33.1%. Growth was led by Automation (+16%), Data (+11%), and Hybrid Cloud (+12%). GenAI book of business surpassed $2B inception-to-date, supported by strong adoption and strategic acquisitions.

Consulting: Achieved $21.1B in revenue (flat Y/Y), with margins reaching 11.7% (+1.8 pts). The total value of consulting project backlog increased to $32B (+2% Y/Y), and Intelligent Operations grew 2% Y/Y. Over 25% of IBM’s consulting backlog is now linked with GenAI and agentic AI solutions, reflecting IBM's leading role in AI-driven transformation services.

Infrastructure: Posted $15.7B in revenue (+10%). IBM z17 led the segment, recording +48% annual growth and +61% in Q4 which is the highest quarterly increase in two decades. Hybrid Infrastructure grew 17% for the year, while Distributed Infrastructure declined 3% Y/Y..

IDC FutureScape: Worldwide AI and Automation 2026 Predictions — European Implications

Giovanni Cervellati, Neil Ward-Dutton, Ewa Zborowska — Wed, 04 Feb 2026 05:00:00 GMT

This IDC FutureScape provides IDC's top 10 AI and automation predictions for 2026 for Europe.

IDC FutureScape: Worldwide Data and Analytics 2026 Predictions — European Implications

Neil Ward-Dutton, Ewa Zborowska, Giovanni Cervellati — Wed, 04 Feb 2026 05:00:00 GMT

This IDC study for data and analytics technologies highlights significant trends, including the alignment of data intelligence with AI model intelligence, the adoption of data-as-a-product architectures, and the readiness of organizations in Europe to leverage data with generative AI.

IDC PlanScape: Agentic Commerce

Heather Hershey — Wed, 04 Feb 2026 05:00:00 GMT

This IDC PlanScape, written for leaders and key stakeholders of digital commerce initiatives, examines the future vision of agentic commerce and the various emerging definitions of the concept and provides an exploration of dependencies, next steps, and important strategic caveats to consider.

The document answers the following questions:

What is agentic commerce, and how does it fundamentally differ from traditional digital commerce?
Why is agentic commerce strategically important for enterprises now?
What does true AI autonomy mean in commerce, and how is it different from automation?
What minimum conditions must be met for commerce to be considered "agentic"?
Which parts of the commerce life cycle can realistically be autonomous today?
Where does current AI capability sit on the agentic maturity curve, and what is still theoretical?
Which enterprise functions are most impacted, and how do their roles change?
Where are the highest-value, near-term opportunities for agentic commerce adoption?
What technical, data, trust, and regulatory constraints limit agentic commerce today?
How should organizations practically and safely begin adopting agentic commerce?

"Progress in agentic commerce depends on coordination across the organization," says Heather Hershey, research director, AI-Enabled Digital Commerce at IDC. "Clear policies, defined guardrails, escalation paths, and a realistic view of current AI limitations are essential to success. Organizations that take a deliberate, staged approach can unlock efficiency gains and position themselves ahead of competitors, as agentic AI is already opening new opportunities toward optimizing procurement, accelerating payments, and shaping how products surface in AI-mediated discovery. Those that wait risk ceding both operational advantage and visibility as commerce increasingly shifts into agent-driven environments."

Intel FY25 Results

Jim Hines, Brandon Hoff, Jeff Janukowicz, Phil Solis — Wed, 04 Feb 2026 05:00:00 GMT

On January 22, 2026, Intel announced its fiscal fourth-quarter and full-year 2025 financial results. Intel reported revenue of $13.7 billion for the quarter, down 4% year over year (YoY) and flat quarter over quarter (QoQ). Full-year revenue was $52.9 billion, flat YoY. (Note that comparisons with prior periods have not been adjusted for the deconsolidation of Altera in 3Q25.)

Market Analysis Perspective: European Financial Applications, 2026

Charles Aladesuru — Wed, 04 Feb 2026 05:00:00 GMT

The IDC Market Analysis Perspective (MAP) provides insights into the current and future state of the European financial applications market. It includes an overview of the current market landscape, a technology buyer perspective, a market outlook, and IDC's advice for technology suppliers in this market.