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IDC ProductScape: Worldwide AI-Enabled Utility Customer Experience Management Solutions, 2026

Gaia Gallotti, Jean-François Segalotto — Thu, 07 May 2026 04:00:00 GMT

The IDC ProductScape offers a comprehensive guide on the key functionalities of AI-enabled utility customer experience management (CXM) solutions, featuring products from Ferranti, Kaluza, Kraken, Microsoft, Open Intelligence, Oracle, Salesforce, SAP, and SEW.AI. The status of each functionality is categorized as fully supported, partially supported, partner provided, road map, or not supported, aiding technology purchasers in quickly identifying which vendors align with their changing requirements.

IDC ProductScape: Worldwide Carbon Accounting and Management Applications, 2026

Amy Cravens — Thu, 07 May 2026 04:00:00 GMT

This IDC ProductScape offers a comprehensive guide on the key functionalities of carbon accounting and management applications, featuring products from Fujitsu, Greenly, IBM, IFS, Makersite, Normative, Novisto, osapiens, Persefoni, Quentic, Salesforce, SAP, Schneider Electric, Sphera, Sweep, UL Solutions, and Watershed. The status of each functionality is categorized as fully supported, partially supported, partner provided, road map, or not supported, aiding technology purchasers in quickly identifying which vendors align with their changing requirements.

IDC ProductScape: Worldwide Multi-Enterprise Supply Chain Commerce Network (MESCCN), 2025–2026

Simon Ellis, Reid Paquin — Thu, 07 May 2026 04:00:00 GMT

This IDC ProductScape offers a comprehensive guide on the key functionalities of multi-enterprise supply chain commerce networks, featuring products from Bamboo Rose, Blue Yonder, Coupa, e2open, EdgeVerve, Exostar, GEP, IBM, Infor, Nulogy, o9 Solutions, OpenText, PartnerLinQ, SAP, Siemens, SPS Commerce, Tracelink, and TrueCommerce. The status of each functionality is categorized as fully supported, partially supported, partner provided, road map, or not supported, aiding technology purchasers in quickly identifying which vendors align with their changing requirements.

Braze Goes Agentic: BrazeAI Operator, Agent Console, and Creative Studio Reach General Availability

Gerry Murray — Wed, 06 May 2026 04:00:00 GMT

Braze announced the simultaneous GA of BrazeAI Operator, Agent Console, and Creative Studio, and EU-hosted infrastructure for Braze's Decisioning Studio. This reinforces Braze's time-to-value and usability differentiators that are increasingly relevant to enterprise marketing organizations without deep martech engineering resources.

Case Study on Data Readiness for AI Success: GBG’s Journey Toward Becoming an Intelligent, Data-Driven Organization

Archana Venkatraman — Wed, 06 May 2026 04:00:00 GMT

This IDC Market Perspective discusses GBG’s journey toward becoming an intelligent, data-driven organization. GBG’s transformation illustrates how a large, regulated service provider can evolve into an intelligent, data-driven organization. With support from AWS and Intellias, GBG shows how data can become a source of customer insight, product differentiation, and commercial value.

“Becoming data driven requires more than modern infrastructure. It requires trusted data, clear business priorities, strong governance, and ecosystem partners to translate ambition into execution. GBG’s success highlights an important market lesson: organizations that connect technology strategy with culture, trust, and actionable use cases are far more likely to scale meaningful outcomes from data and AI investments,” says Archana Venkatraman, senior research director, IDC Europe.

Esri Public Sector CIO Summit: Advancing GeoAI to Expand the Reach of Geospatial Intelligence

Ruthbea Yesner — Wed, 06 May 2026 04:00:00 GMT

This IDC Market Note discusses Esri’s 2026 Public Sector CIO Summit. The event showcased the evolution of ArcGIS into an AI-powered enterprise platform, emphasizing the integration of GeoAI, digital twins, and natural language interfaces to democratize geospatial intelligence. The event highlighted AI’s role in expanding GIS adoption, automating workflows, and bridging workforce gaps, positioning GIS as a foundational digital infrastructure for government. Success, however, hinges on strong governance, data quality, and leadership to realize the full value of AI-driven geospatial transformation.

“AI is not an add-on to GIS — it is becoming integral to how geospatial technology is consumed and applied, transforming decision-making for the public sector,” says Ruthbea Yesner, vice president, Government and Health Insights, IDC.

Google CloudNext 2026: Observability and AIOps Announcements Expand the Operation Scope of the Platform

Shannon Kalvar — Wed, 06 May 2026 04:00:00 GMT

IDC Market Glance: Voice of the Customer Applications, 1Q26

Oru Mohiuddin, Michelle Morgan — Wed, 06 May 2026 04:00:00 GMT

This IDC Market Glance is a taxonomy document that provides a concise current-state view of the voice of the customer (VOC) applications market, outlining the key segments and subsegments organizations use to capture, analyze, and act on customer feedback and experience signals so business and product leaders can assess market and partnership opportunities and understand competitive positioning.

IDC PeerScape: Customer Experience — Best Practices to Mitigate the Customer Energy Affordability Crisis

Gaia Gallotti, Jean-François Segalotto — Wed, 06 May 2026 04:00:00 GMT

This IDC PeerScape looks into practices that help mitigate the customer energy affordability crisis.

"Energy affordability is becoming a defining issue for utilities as electrification accelerates and infrastructure investments increase," said Gaia Gallotti, research director, IDC Energy Insights. "Customer experience is moving upstream within the electricity value chain, influencing not only billing and service interactions but also grid operations and planning, while advances in data analytics, AI, and connected devices enable utilities to identify affordability risks earlier and optimize energy consumption across the system."

IDC Survey: Early Adopters of Agentic AI Use Cases Within the Supply Chain Function, 2026

Simon Ellis, Stephanie Krishnan, Eric Thompson — Wed, 06 May 2026 04:00:00 GMT

This IDC Survey is based on an in-depth survey of 1,950 respondents with responsibility and knowledge of agentic AI solutions across 13 functional areas within enterprises. This is an important aspect of the survey methodology, in that respondents were asked about their respective lines of business rather than an organizationwide view of agentic AI use case adoption. The results in this particular study are based on the analysis of 12 high-value AI use cases across 148 functional respondents from the supply chain. The study leverages data and insights from IDC's March 2026 Early Adopter AI Functional Use Case Study.