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IDC MarketScape: Worldwide AI-Enabled IT Service Management Software 2026 Vendor Assessment

Snow Tempest — Fri, 25 Sep 2026 04:00:00 GMT

This IDC study presents a vendor assessment of the worldwide IT service management software market through the IDC MarketScape model.

"The IT service management software market continues to evolve, often facilitated by automation and AI, which leads to needs for accurate organizational and technical context," said Snow Tempest, research manager, IT Service Management at IDC.

IDC MarketScape: Worldwide AI-Enabled Operational ERP 2026 Vendor Assessment

Mickey North Rizza, Sarah Lee, Bo Lykkegaard — Fri, 25 Sep 2026 04:00:00 GMT

This IDC study provides a thorough assessment of the worldwide AI-enabled operational ERP applications market and discusses the most important criteria for companies to consider when selecting a solution.

"AI-enabled operational ERP systems are a hot topic, with strong investments in 2026. Organizations are desperately working to improve the integration of financials in operations, and AI-enabled operational ERP technology does just that," said Mickey North Rizza, Group VP, Enterprise Software at IDC. "Vendors are working at all levels across industries, functions, and workflows, as well as with their ecosystem partners, to create an AI-enabled experience for end users. It comes down to selecting the vendors that meet the organization at its level of comfort and readiness and align with its road map, so that they can move together into the AI world."

IDC MarketScape: Worldwide Agentic Marketing for Midmarket Organizations 2026 Vendor Assessment

Roger Beharry Lall — Fri, 25 Sep 2026 04:00:00 GMT

This IDC MarketScape evaluates agentic marketing platforms available to midsize organizations and provides essential guidance for technology leaders in this segment. Midsize marketing teams typically run several tools across content, campaigns, and channels acquired at different times for different reasons and are looking for platforms that can coordinate that sprawl rather than add to it. This study defines the market, evaluates vendors serving midsize buyers and assesses how well current platforms handle multi-agent coordination and independent learning across channels, which are the capabilities that most affect a growing marketing team's ability to scale without adding headcount. IDC finds meaningful progress on integration and orchestration since the 2025 assessment of this segment, alongside a persistent gap in agents that improve their own performance over time without manual retraining. Midsize buyers should weigh both dimensions carefully when selecting a platform built to grow with them.

"Midsize buyers want a platform priced for their budget, built for how a midsized team actually works, and simple enough that value shows up in the first quarter instead of the fifth," says Roger Beharry Lall, research director on advertising technologies and SMB marketing applications, IDC.

Autodesk University 2026: Addressing Spatial Data Quality and Integration Across Applications

Dan Everett — Thu, 24 Sep 2026 04:00:00 GMT

Autodesk's new unified geolocation engine provides a common labeling system for geospatial data across Civil 3D, Revit, and Forma. This removes a long-standing source of model misalignment and manual data quality work for architecture, engineering, and construction (AEC) firms working with these tools.

Dreamforce 2026: Salesforce Expands Who Can Build While Developers and Admins Keep Control

Adam Resnick — Thu, 24 Sep 2026 04:00:00 GMT

Five Key Reasons That the Worldwide Developer Population Will Continue to Grow

Adam Resnick — Thu, 24 Sep 2026 04:00:00 GMT

This IDC Market Presentation examines why the worldwide developer population will continue to grow despite the widespread view that artificial intelligence is reducing demand for developers. Drawing on developer survey data and direct engagement with developers, engineering leaders, and toolmakers, it presents the analyst's assessment of the forces expanding developer demand, the strongest counterarguments to that growth case, and the implications of the market's changing composition for technology suppliers' go-to-market strategies.

Layoff headlines and executive commentary often advance a simple narrative: AI writes code, so companies need fewer developers. The evidence is more nuanced. Entry-level hiring has compressed, and AI is increasingly cited in layoff announcements; however, these developments do not by themselves imply declining demand for the developer population the software economy requires. Instead, AI is changing the work developers perform, broadening who participates in building software, and shifting demand toward new specializations, integration, governance, and developer-adjacent roles.

IDC MarketScape: Worldwide Conversational Intelligence and Analytics Software 2026 Vendor Assessment

Hayley Sutherland — Thu, 24 Sep 2026 04:00:00 GMT

This IDC study represents a vendor assessment of the worldwide conversational intelligence and analytics software market through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that provide guidance about conversational intelligence and analytics software vendors and their offerings. This IDC MarketScape covers a number of major vendors participating in the market and focused on providing conversational intelligence and analytics software tools for a wide variety of use cases, data types, and communication channels. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.

"In a fast-moving market where AI is rapidly commoditizing conversational analytics capabilities, choosing a vendor that provides trust, transparency, and partnership may be as strong a factor in success as the technology itself," said Hayley Sutherland, research manager, Conversational AI at IDC. "Technology and business leaders should carefully assess their organization's AI maturity and needs, and examine vendors closely for both forward-looking, easy-to-use technology and the AI partnership and thought leadership they provide for their customers."

IDC ProductScape: Worldwide Software Platforms for National Civilian Government AI-Enabled Case Management, 2026 — Technology Supplier Solution Functionality

Massimiliano Claps — Thu, 24 Sep 2026 04:00:00 GMT

This IDC ProductScape offers a comprehensive guide on the key functionalities of AI-enabled case management solutions for national civilian government, featuring products from Appian, Armedia, Case IQ, cBrain, Creatio, Cúram by Merative, GoPro Group, Hyland, IBM, Microsoft, Newgen Software, OpenText, Opexus, Pegasystems, Salesforce, ServiceNow, and Tyler Technologies. The status of each functionality is categorized as fully supported, partially supported, partner provided, road map, or not supported, aiding technology purchasers in quickly identifying which vendors align with their changing requirements.

IDC Survey Spotlight: Do Enterprises Trust Network Management Tools to Act Autonomously?

Brandon Butler — Thu, 24 Sep 2026 04:00:00 GMT

This IDC Survey Spotlight profiles a question from IDC's Enterprise Infrastructure Pulse Survey, July 2026 (n = 856), which asked about respondents' preference for network management systems that guide staff remediation and optimization tasks versus those that determine and execute automated remediation and optimization actions. The survey data finds a near-even split among respondents, indicating that organizations view network management automation through a risk-benefit lens, rather than as a simple all-or-nothing choice.

"One of the key questions in the age of AI-powered network management capabilities is to what degree organizations want network management systems to guide staff remediation and optimization versus execute management tasks autonomously. Recent IDC survey data shows a near-even split among global respondents to this question, indicating there's no consensus yet on how much autonomy organizations are willing to grant a network management system. For vendors, this means messaging and product design need to support both models rather than betting on one." — Brandon Butler, senior research manager, Network Infrastructure and Services at IDC

IDC Survey Spotlight: What Technical Challenges Are Holding Organizations Back from Integrating External Data?

Allyson Leavy — Thu, 24 Sep 2026 04:00:00 GMT

This IDC Survey Spotlight highlights findings from IDC's Survey Data Sourcing and Collaboration (syndicated). The findings presented here focus on the technical challenges organizations encounter when adopting external data sources. As enterprises increasingly rely on external data to support business operations, analytics, and AI initiatives, understanding the factors that can complicate implementation remains critical to realizing the full value of these investments.