https://my.idc.com/rss/2812.do IDC RSS alerts https://my.idc.com/getdoc.jsp?containerId=US54321626&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Pivot Table banner book provides the data set for the advertising applications category of IDC’s 2026 CX Path program. </P><P>The CX Path program includes a total of 14 application categories: advertising, marketing, sales, digital commerce, configure price quote (CPQ), product information management/product experience management (PIM/PXM), contact center and customer service, voice of the customer (VOC), customer experience (CX) orchestration, content and experience management, customer data platforms (CDPs), customer and digital experience analytics, aftermarket service life-cycle management, and price optimization applications.</P><P>Coverage includes application adoption, deployment models, budget plans and replacement cycle timing, purchasing preferences and attitudes toward CX SaaS buying channels, packaging and pricing options, and generative AI and agentic AI adoption and use for CX use cases. In addition, the program provides in-depth vendor reviews, vendor ratings, spend, and advocacy scores for all 14 application markets.</P> Pivot Table Tue, 30 Jun 2026 04:00:00 GMT Nadia Ballard, Douglas Hayward, Tiffany McCormick, Eric Newmark, Aly Pinder https://my.idc.com/getdoc.jsp?containerId=US54321826&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Pivot Table banner book provides the data set for the configure price quote (CPQ) applications category of IDC’s 2026 CX Path program. </P><P>The CX Path program includes a total of 14 application categories: advertising, marketing, sales, digital commerce, configure price quote, product information management/product experience management (PIM/PXM), contact center and customer service, voice of the customer (VOC), customer experience (CX) orchestration, content and experience management, customer data platforms (CDPs), customer and digital experience analytics, aftermarket service life-cycle management, and price optimization applications.</P><P>Coverage includes application adoption, deployment models, budget plans and replacement cycle timing, purchasing preferences and attitudes toward CX SaaS buying channels, packaging and pricing options, and generative AI and agentic AI adoption and use for CX use cases. In addition, the program provides in-depth vendor reviews, vendor ratings, spend, and advocacy scores for all 14 application markets.</P> Pivot Table Tue, 30 Jun 2026 04:00:00 GMT Nadia Ballard, Douglas Hayward, Heather Hershey, Tiffany McCormick, Eric Newmark, Aly Pinder https://my.idc.com/getdoc.jsp?containerId=US54321926&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Pivot Table banner book provides the data set for the contact center applications category of IDC’s 2026 CX Path program. </P><P>The CX Path program includes a total of 14 application categories: advertising, marketing, sales, digital commerce, configure price quote (CPQ), product information management/product experience management (PIM/PXM), contact center and customer service, voice of the customer (VOC), customer experience (CX) orchestration, content and experience management, customer data platforms (CDPs), customer and digital experience analytics, aftermarket service life-cycle management, and price optimization applications.</P><P>Coverage includes application adoption, deployment models, budget plans and replacement cycle timing, purchasing preferences and attitudes toward CX SaaS buying channels, packaging and pricing options, and generative AI and agentic AI adoption and use for CX use cases. In addition, the program provides in-depth vendor reviews, vendor ratings, spend, and advocacy scores for all 14 application markets.</P> Pivot Table Tue, 30 Jun 2026 04:00:00 GMT Nadia Ballard, Douglas Hayward, Michelle Morgan, Eric Newmark, Aly Pinder https://my.idc.com/getdoc.jsp?containerId=lcUS54690526&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>At Discover 2026, its first since the Juniper acquisition, HPE positioned the network as the foundation for intelligent operations across the hybrid estate. GreenLake Intelligence, the agentic AI framework HPE is infusing across its stack, was tied to networking telemetry through integrations with Compute Ops Management, OpsRamp, and Morpheus, with self-driving network operations presented as the foundation of an "agentic enterprise." A ServiceNow partnership extends the framework into IT service management workflows, and Zerto data protection was extended to roll back problematic agent actions. These technical capabilities do not yet address the issues of cross-domain accountabilities and the resolution of competing goods.</P> IDC Link Tue, 30 Jun 2026 04:00:00 GMT Shannon Kalvar https://my.idc.com/getdoc.jsp?containerId=lcUS54690126&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication IDC Link Tue, 30 Jun 2026 04:00:00 GMT Chris Barnard, Brandon Butler, Mark Leary, Paul Nicholson, Leslie Rosenberg https://my.idc.com/getdoc.jsp?containerId=US53014625&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC study evaluates vendors in the worldwide digital employee experience (DEX) market, highlighting how DEX platforms are evolving to proactively optimize employee productivity, satisfaction, and operational efficiency. The assessment details vendor strengths, challenges, and market positioning, emphasizing the convergence of DEX with IT operations, automation, analytics, and employee sentiment measurement. As enterprises prioritize hybrid work and digital transformation, DEX is becoming foundational to workplace strategy and business outcomes.</P><P>"Modern enterprises thrive or die based on how well their workforce can adapt to, and take advantage of, new digital tools and platforms. Improving employee experiences with these tools should be a critical priority across all levels of enterprise leadership, from IT to line-of-business and C-level executives," says Phil Hochmuth, research vice president, Endpoint Management and Enterprise Mobility. "Enterprises must be thoughtful of use cases and industry-specific requirements when picking a digital employee experience vendor to monitor, analyze, and remediate end-user challenges with devices, applications, and enterprise systems and platforms."</P> IDC MarketScape Tue, 30 Jun 2026 04:00:00 GMT Phil Hochmuth, Snow Tempest, Shannon Kalvar https://my.idc.com/getdoc.jsp?containerId=US53749926&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC presentation contains vendor market shares for the unified endpoint management (UEM) software market for 2025.</P><P>“As enterprises adopt more varied device types and operating systems into both everyday and specialized workflows and use cases, IT operations must have visibility across these varied environments, with the ability to manage, patch, and secure a wide range of endpoints,” says Phil Hochmuth, research vice president, Endpoint Device Management and Enterprise Mobility, IDC.</P> Market Presentation Tue, 30 Jun 2026 04:00:00 GMT Phil Hochmuth https://my.idc.com/getdoc.jsp?containerId=US54687026&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Pivot Table banner book provides the data set for the price optimization applications category of IDC’s 2026 CX Path program. </P><P>The CX Path program includes a total of 14 application categories: advertising, marketing, sales, digital commerce, configure price quote (CPQ), product information management/product experience management (PIM/PXM), contact center and customer service, voice of the customer (VOC), customer experience (CX) orchestration, content and experience management, customer data platforms (CDPs), customer and digital experience analytics, aftermarket service life-cycle management, and price optimization applications.</P><P>Coverage includes application adoption, deployment models, budget plans and replacement cycle timing, purchasing preferences and attitudes toward CX SaaS buying channels, packaging and pricing options, and generative AI and agentic AI adoption and use for CX use cases. In addition, the program provides in-depth vendor reviews, vendor ratings, spend, and advocacy scores for all 14 application markets.</P> Pivot Table Tue, 30 Jun 2026 04:00:00 GMT Nadia Ballard, Douglas Hayward, Tiffany McCormick, Eric Newmark, Aly Pinder https://my.idc.com/getdoc.jsp?containerId=US54322726&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Pivot Table banner book provides the data set for the product information management/product experience management (PIM/PXM) application category of IDC’s 2026 CX Path program. </P><P>The CX Path program includes a total of 14 application categories: advertising, marketing, sales, digital commerce, configure price quote (CPQ), product information management/product experience management, contact center and customer service, voice of the customer (VOC), customer experience (CX) orchestration, content and experience management, customer data platforms (CDPs), customer and digital experience analytics, aftermarket service life-cycle management, and price optimization applications.</P><P>Coverage includes application adoption, deployment models, budget plans and replacement cycle timing, purchasing preferences and attitudes toward CX SaaS buying channels, packaging and pricing options, and generative AI and agentic AI adoption and use for CX use cases. In addition, the program provides in-depth vendor reviews, vendor ratings, spend, and advocacy scores for all 14 application markets.</P> Pivot Table Tue, 30 Jun 2026 04:00:00 GMT Nadia Ballard, Douglas Hayward, Heather Hershey, Eric Newmark, Aly Pinder https://my.idc.com/getdoc.jsp?containerId=lcUS54683726&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication IDC Link Tue, 30 Jun 2026 04:00:00 GMT Massimiliano Claps