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Employee Experience, Workforce Performance, and Business Success

Thu, 12 Dec 2024 05:00:00 GMT

This IDC Tech Buyer Presentation represents a compilation of research from the IDC workplace solutions team. It explores the role of employee productivity and employee experience in driving business success, with a specific focus on the role of artificial intelligence.

Success Factors for Cloud Professional Services, 2024

Erin Hichman — Thu, 12 Dec 2024 05:00:00 GMT

This IDC Tech Buyer Presentation outlines key factors driving successful implementation of cloud services, based on feedback gathered from organizations that recently partnered with external services providers on cloud professional services initiatives. The IDC Tech Buyer Presentation provides insights into organizations' intentions, measures of success, and roadblocks, based on data from IDC's 2024 DX Professional Services Survey and IDC's 2024 Worldwide Cloud Professional Services Client Study. It also explores impactful vendor attributes, expected outcomes, benefits achieved, and key stakeholders involved in cloud professional services.

IDC FutureScape: Worldwide Services 2025 Predictions — Asia/Pacific (Excluding Japan) Implications

Pushkaraksh Shanbhag, Rijo George Thomas — Wed, 11 Dec 2024 05:00:00 GMT

This study provides IDC's top 10 predictions for worldwide services for Asia/Pacific (excluding Japan) (APEJ) for the next five years (2025–2030). This year's predictions for APEJ are once again dominated by the influence of AI and generative AI (GenAI), but with more of a focus on driving adoption into production rather than the experimentation observed last year, especially in areas such as skilling; environmental, social, and governance (ESG); data; application modernization; and so forth.

Economic expectations from 2025 in APEJ remain optimistic compared with the global average. According to the IDC's Future Enterprise Resiliency and Spending Survey Wave 6, published in August 2024, 73% of enterprises in Asia/Pacific indicated the annual gross domestic product (GDP) will be higher than expected for 2025, higher than the global average.

IDC's point of view also includes expectations on how the enterprise ecosystem in the Asia/Pacific region will continue to lean on the expertise of IT and business SPs to accelerate value from AI investments.

国内クラウド向けITサービス市場予測、 2024年～2028年

Takuya Uemura — Wed, 11 Dec 2024 05:00:00 GMT

本調査レポートは国内クラウド向けITサービス市場について2024年11月時点における概況や動向を分析し、2023年の実績と2024年～2028年の市場予測をセグメント別にまとめたものである。2023年の国内クラウド向けITサービス市場は、基幹系を含む既存システムのクラウド移行と、クラウド上での新規システム構築の両面で高い成長を維持した。2024年以降は、クラウド移行需要が大企業を中心にピーク期を過ぎる一方、移行後の企業のデジタルビジネス化に向けた大規模なモダナイゼーション需要と、クラウドネイティブ環境での新たなシステム構築の拡大によって、高成長を継続するであろう。

IDC Japan、Software & Servicesのシニアリサーチマネージャーである植村卓弥は、「ITサービスベンダーは、AI（Artificial Intelligence：人工知能）の活用によるモダナイゼーションの生産性向上を進めることと、新たな価値創造に向けたクラウドネイティブ環境向けの支援サービスの強化を進めることが特に重要になる」と述べている。

China Banking IT Solutions Market Shares, 2022: Seeking Resilient Growth in Deepening Competition (I)

Siri Si, Eric Gao, Rui Yu — Tue, 10 Dec 2024 05:00:00 GMT

This report draws an overall judgment on the market share and competitive landscape in the China IT solutions banking market through desk research and direct interviews with ISVs, systems integrators (SIs), IT product vendors, and end users in the industry, aiming to provide insights for banking organizations and ITSPs. With the deepening of banking DX and the upgrading of demand, the range of vendors covered by this report is expected to change accordingly.

"In 2022, the size of the China banking solutions market continued to grow but at a slower pace due to the economic downturn, the continuous advancement of digitalization, independent IT technology innovation, and the pandemic. This year, banks continued to advance their transition to distributed architectures, and more attention was paid to independent IT innovation. At the same time, banks supported the real economy through AI, Internet of Things (IoT), and other technologies, and attached more importance to financial security and smart services (such as smart customer acquisition and smart risk control). In addition, market development also showed trends of deepening competition and resilient growth. In one aspect, some emerging technology SPs emerged to embrace new opportunities of digital technology and DX, which had intensified market competition; in another, ISVs strived to gain more shares in various segments with their technical and solution service capabilities while building full-stack andall-domain IT solution capabilities to provide customers with more in-depth and diversified services. Under the pressure of continuous market competition, there were more requirements for solution SPs on product resiliency, service resiliency, and operations resiliency. This involves not only the ability to provide specialized and refined solutions but also the capability to improve the innovation and flexibility of solutions according to market demand and changes and to deliver solutions through ecosystem cooperation or joint services in accordance with the personalized service needs of banks in various segments. The goal is to improve the overall resiliency of solution services," stated Siri Si, senior research analyst at Financial Insights, IDC China.

"In 2022, the China banking IT solutions market saw resilient growth among many uncertainties and continued to show a gradient-based competitive landscape with significant top vendors. Competition among vendors in each gradient was becoming increasingly fierce, and the shares in all segments would be variable. What industry users needed were generally service-oriented IT solutions, but the proportions of customized and productized solutions varied by segment. To achieve sustainable development, technology SPs need to leverage their advantages, experience, and positioning in the competitive landscape to make trade-offs and choices that are in line with their long-term strategic development," said Eric Gao, research director at Financial Insights, IDC China.

China Banking IT Solutions Market Shares, 2022: Seeking Resilient Growth in Deepening Competition (II)

Siri Si — Tue, 10 Dec 2024 05:00:00 GMT

This report draws an overall conclusion on the market share and competitive landscape in the China banking IT solutions market through desk research and direct interviews with ISVs, systems integrators (SIs), IT product vendors, and end users in the industry, aiming to provide insights for banking organizations and IT SPs. With the deepening of banking DX and demand upgrade, the range of vendors covered by this report is expected to change accordingly.

"In 2022, the size of the China banking solutions market continued to grow but at a slower pace along with the economic downturn, the continuous advancement of digitalization, independent IT innovation, and the pandemic. This year, banks continued to advance the transition to distributed architectures and paid more attention to independent IT innovation. At the same time, banks supported the development of the real economy through AI, Internet of Things (IoT), and other technologies and valued more financial security and smart services (such as smart customer acquisition and smart risk control). In addition, market development also showed the characteristics of deepening competition and resilient growth. In one aspect, some emerging technology SPs emerged to embrace new opportunities of digital technology and digital transformation (DX), which had intensified market competition; in the other, ISVs strove to gain more shares in various segments with their technical and solution service capabilities while building full-stack andall-domain IT solution capabilities to provide customers with more in-depth and diversified services. Under the pressure of continuous market competition, there were more requirements for solution SPs on product resilience, service resilience, and operations resilience. It involves not only the ability to provide specialized and refined solutions but also the capability to improve the innovation and flexibility of solutions based on market demand and changes and to deliver solutions through ecosystem cooperation or joint services in accordance with the personalized service needs of banks in various segments. The goal is to improve the overall resilience of solution services," stated Siri Si, senior research analyst at Financial Insights, IDC China.

"In 2022, the China banking IT solutions market saw resilient growth among many uncertainties and continued to show a gradient-based competitive landscape with significant top vendors. Competition among vendors in each gradient was becoming increasingly fierce, and the shares in all segments would still be variable. What industry users needed were generally service-oriented IT solutions, but the proportions of customized and productized solutions varied by segment. To achieve sustainable development, technology SPs need to leverage their advantages, experience, and positioning in the competitive landscape to make trade-offs and choices that are in line with their long-term strategic development," says Eric Gao, research director at Financial Insights, IDC China.

EMEA Device, Print, and Enterprise Output Management Software Forecast, 2024–2028

Sharon McNee — Tue, 10 Dec 2024 05:00:00 GMT

This IDC Market Forecast presents IDC's sizing and forecast for the EMEA device, print, and enterprise output management software market. It identifies revenue drivers and analyzes market trends.

"The device, print, and enterprise output management software market faces challenges as page volumes decline and print fleets rightsize based on the new hybrid norms. However, cloud solutions promise much in the way of costs savings, operational and efficiency gains, and a fast track to workflow automation and optimization. Providers must leverage this opportunity to sell customers on the benefits of cloud, allay their security fears, and help them simultaneously manage their legacy on-premises software solutions. Migration to the cloud represents a strong business opportunity for suppliers — one that enables them to convert their existing client bases and ensures ongoing custom and loyalty," said Sharon McNee, research manager, Imaging, Printing, and Document Solutions Group at IDC.

IDC Market Glance: Aftermarket and Service Life-Cycle Management (SLM), 4Q24

Aly Pinder — Tue, 10 Dec 2024 05:00:00 GMT

This IDC Market Glance explores the current landscape of aftermarket service technology solutions, applications, and platforms, offering a perspective on some of the notable vendors and trends, and details the segments and subsegments which make up the aftermarket service landscape.

PwC Analyst Summit 2024, London — Key Takeaways

Tue, 10 Dec 2024 05:00:00 GMT

This IDC Market Perspective describes the highlights and key takeaways from IDC analysts who attended PwC's Analyst Summit 2024, held in London on October 17. During the event, the firm outlined its strategic priorities and highlighted how its BMR framework is helping clients navigate unfamiliar markets and changing business environments. "At PwC's Analyst Summit 2024 in London, the firm emphasized the critical role of business model reinvention in navigating turbulent markets. It demonstrated how it is helping clients move beyond pure technology transformation, based on the mature understanding that technology should serve business objectives, rather than drive them." — Dina Capelle, senior research analyst, IDC Europe

Worldwide Business Consulting Services Market Shares, 2023: The Rise of GenAI

Bill Latshaw — Tue, 10 Dec 2024 05:00:00 GMT

This IDC study discusses the performance of business consulting services firms for 2023.

“2023 was a transition year out of the temporary post-COVID-19 pandemic boost that did not last through 2023 for most business consulting service providers. The business consulting services market experienced growth, despite economic challenges, driven by digital business and GenAI-related consulting. Inflation and high CPI influenced spending, shifting focus to cost cutting, risk management, and strategic investments. The trend toward shorter, more intense projects emerged, with provider GenAI/AI investments significantly shaping the market. GenAI’s promise of better outcomes with fewer resources reshaped the 2023 business consulting landscape, driving growth despite economic challenges,” said Bill Latshaw, lead researcher, Worldwide Business Consulting Services, IDC.