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IDC MarketScape: Worldwide Product Information Management Applications for Commerce 2024–2025 Vendor Assessment

Heather Hershey — Fri, 13 Dec 2024 05:00:00 GMT

This IDC study comprehensively evaluates leading product information management (PIM) solutions for multichannel digital commerce. As the demand for accurate, engaging product content intensifies across B2B and B2C sectors, businesses must adopt advanced PIM systems to meet customer expectations, improve operational efficiency, and drive revenue. This assessment equips technology buyers with the critical insights necessary to identify the best-fit PIM solutions, considering scalability, flexibility, and integration capabilities, among other factors.

The document evaluates 19 vendors, analyzing their ability to deliver robust PIM capabilities such as content syndication, AI-driven analytics, and seamless integration with commerce systems. It also offers actionable guidance for buyers, focusing on scalability, data quality, and global market readiness. By reading this document, buyers gain a strategic framework to navigate the evolving PIM landscape and select a solution that enhances product storytelling, optimizes digital reach, and sustains competitive differentiation.

"Product information management has become a cornerstone of digital commerce, enabling brands to deliver the rich, accurate, and engaging product content that modern buyers demand," says Heather Hershey, director, Digital Commerce Strategy at IDC. "As digital channels proliferate and customer expectations rise, the PIM market continues to evolve, integrating advanced technologies such as AI to support seamless content syndication, personalization, and global scalability. Organizations that invest in robust PIM solutions are better equipped to optimize their digital presence, enhance customer trust, and drive revenue growth across both B2B and B2C ecosystems."

Bridging the Experience Fulfilment Gap, 2024: Unified Intelligent Experience Orchestration

Sudhir Rajagopal — Thu, 12 Dec 2024 05:00:00 GMT

This IDC Tech Buyer Presentation explores how a multilayered approach with intelligence at the core of the customer experience (CX) tech stack can bring the vision of unified experiences closer to reality. The IDC Tech Buyer Presentation also discusses the construct for an intelligent unified experience orchestration that goes beyond a single customer journey and takes an enterprisewide point of view to fulfil customer outcomes while delivering value parity through a cross enterprise CX transformation.

Despite advancements in artificial intelligence (AI) capabilities in customer experience technologies, organizations face a trio of challenges to delivering a seamless end-to-end unified customer experience. This stems from complexities in the customer experience technology stack — both within and across layers of the tech stack, an experience fulfilment gap, and competing priorities for CX technology investments.

Digital Engineering and Operational Technology Services Case Studies Report, Part 6: AI and GenAI in Product Engineering Services

Abhishek Mukherjee, Mukesh Dialani — Thu, 12 Dec 2024 05:00:00 GMT

This IDC Tech Buyer Presentation showcases 18 real-life product engineering services customer case studies where a service provider has leveraged AI/GenAI in their services delivery. Engineering services providers have provided all case studies, and each case study has four components: customer description, business challenges, solution overview, and the value delivered. These examples reflect how engineering services providers can partner with enterprises to augment and accelerate their core business activity including product design, engineering, life-cycle management, operations, and customer management functions.

Employee Experience, Workforce Performance, and Business Success

Thu, 12 Dec 2024 05:00:00 GMT

This IDC Tech Buyer Presentation represents a compilation of research from the IDC workplace solutions team. It explores the role of employee productivity and employee experience in driving business success, with a specific focus on the role of artificial intelligence.

IDC MarketScape: U.S. Enterprise Medical Imaging 2024–2025 Vendor Assessment

Mutaz Shegewi — Thu, 12 Dec 2024 05:00:00 GMT

This IDC MarketScape evaluates vendors delivering U.S. enterprise medical imaging solutions for providers by assessing their strategies and capabilities. These solutions transcend traditional medical imaging systems by enabling seamless data sharing, intelligent automation, and operational scalability. Enterprise medical imaging platforms address critical healthcare initiatives such as precision diagnostics, value-based care, remote collaboration, and AI-powered imaging analytics to shift the focus from managing medical images to transforming how healthcare providers work with them to enhance clinical outcomes and operational efficiency.

"Enterprise medical imaging is being redefined by a transformative level of innovation that is happening now and will impact the future of U.S. healthcare," says Mutaz Shegewi, senior research director, IDC Health Insights. "The cloud, for example, is delivering enterprise medical imaging resiliency and scalability in unprecedented ways while AI is paving the way for more diagnostic precision and automated workflows to be infused, and this is all just the beginning. The future promises medical imaging ecosystems that are smarter, more connected, and fully integrated across care teams, modalities, entities, healthcare systems, and even vast geographies when combined with teleradiology, thanks to enterprise medical imaging. Providers who advance their enterprise medical imaging strategies through the right solutions will not just keep up but lead the charge into an era where medical imaging is the foundation of faster decisions, better care, and improved patient outcomes."

New Shifts in Appetite for Digital Infrastructure in Omni-Channel Retail

Margot Juros — Thu, 12 Dec 2024 05:00:00 GMT

This IDC Tech Buyer Presentation highlights key findings and insights regarding new shifts by retailers in their approach to digital infrastructure, including cloud, edge, and network connectivity, with new investments and rethinking of strategy. This presentation draws from several recent IDC surveys including IDC's recent Global Retail Survey and Industry Tech Path Survey.

"Retailers are recognizing the critical need to modernize infrastructure technologies to overcome significant challenges that threaten competitive success, especially data challenges including lack of data visibility and lack of ability to analyze data for intelligent insights and decision-making at the speed of today's retail," says Margot Juros, research director for IDC's Worldwide Retail Technology Strategies.

Success Factors for Cloud Professional Services, 2024

Erin Hichman — Thu, 12 Dec 2024 05:00:00 GMT

This IDC Tech Buyer Presentation outlines key factors driving successful implementation of cloud services, based on feedback gathered from organizations that recently partnered with external services providers on cloud professional services initiatives. The IDC Tech Buyer Presentation provides insights into organizations' intentions, measures of success, and roadblocks, based on data from IDC's 2024 DX Professional Services Survey and IDC's 2024 Worldwide Cloud Professional Services Client Study. It also explores impactful vendor attributes, expected outcomes, benefits achieved, and key stakeholders involved in cloud professional services.

IDC FutureScape: Worldwide CIO Agenda 2025 Predictions — Asia/Pacific (Excluding Japan) Implications

Dhiraj Pramod Badgujar, Daniel-Zoe Jimenez — Wed, 11 Dec 2024 05:00:00 GMT

This IDC Presentation discusses the Asia/Pacific (excluding Japan) regionalization of IDC FutureScape: Worldwide CIO Agenda 2025 Predictions (IDC #US52641324, October 2024).

This document summarizes the expected trends and developments according to CIOs and covers aspects of emerging technologies, AI governance, cybersecurity strategies, IT skills gaps, sustainable IT initiatives, responsible AI adoption practices, and the evolving role of CIOs in businesses. The role of the CIO is increasingly becoming pivotal, balancing innovation with operational efficiency and navigating the complexities of a rapidly changing digital landscape. This FutureScape presentation dives deep into the 10 predictions that will define CIOs' success in today's era of disruptive forces.

IDC FutureScape: Worldwide Digital Infrastructure 2025 Predictions — Asia/Pacific (Excluding Japan) Implications

Simon Piff, Pushkaraksh Shanbhag — Wed, 11 Dec 2024 05:00:00 GMT

This IDC study provides IDC's top 10 predictions for digital infrastructure in Asia/Pacific (excluding Japan) (APEJ) for 2025 and beyond. Although AI and generative AI (GenAI) continue to inspire the evolution of the digital infrastructure market, the prediction statements also cover several other key areas, including data logistics and governance, financial prudence in infrastructure decisioning, operational efficiency, sustainability considerations, workload portability, hybrid environments, zero trust security, tech debt, and quantum computing, among others.

IDC FutureScape: Worldwide Services 2025 Predictions — Asia/Pacific (Excluding Japan) Implications

Pushkaraksh Shanbhag, Rijo George Thomas — Wed, 11 Dec 2024 05:00:00 GMT

This study provides IDC's top 10 predictions for worldwide services for Asia/Pacific (excluding Japan) (APEJ) for the next five years (2025–2030). This year's predictions for APEJ are once again dominated by the influence of AI and generative AI (GenAI), but with more of a focus on driving adoption into production rather than the experimentation observed last year, especially in areas such as skilling; environmental, social, and governance (ESG); data; application modernization; and so forth.

Economic expectations from 2025 in APEJ remain optimistic compared with the global average. According to the IDC's Future Enterprise Resiliency and Spending Survey Wave 6, published in August 2024, 73% of enterprises in Asia/Pacific indicated the annual gross domestic product (GDP) will be higher than expected for 2025, higher than the global average.

IDC's point of view also includes expectations on how the enterprise ecosystem in the Asia/Pacific region will continue to lean on the expertise of IT and business SPs to accelerate value from AI investments.