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Dell Technologies 1Q27 Earnings: From AI Surge to Infrastructure Supercycle

Matthew Eastwood — Fri, 29 May 2026 04:00:00 GMT

Hybrid AC/DC Distribution: What's in It for Utilities

Roberta Bigliani — Thu, 28 May 2026 04:00:00 GMT

This IDC Perspective discusses hybrid AC/DC distribution, which offers utilities a targeted solution to network constraints driven by the rise of DC-native loads, such as EVs, batteries, and datacenters. Rather than replacing AC, it introduces DC segments where they deliver efficiency, capacity, and resilience. "Early pilots show measurable savings," says Roberta Bigliani, group vice president, IDC. "But widespread adoption depends on advances in protection standards, workforce readiness, and regulatory frameworks. Utilities that engage early can shape system architecture and governance, while those that delay risk losing operational control."

Tackling Operational Shrink, Loss, and Fraud

Filippo Battaini, Margot Juros — Thu, 28 May 2026 04:00:00 GMT

This IDC Perspective explores how artificial intelligence (AI), computer vision, RFID, and edge computing are reshaping loss prevention from friction-based deterrence to intelligence-driven intervention, and offers retailers a structured approach to technology selection, deployment, and ROI justification. Retail shrink is no longer a manageable cost of doing business — it is a strategic crisis demanding a new technological response.

"Loss prevention is at an inflection point. Retailers can no longer afford to choose between security and customer experience — the most effective next-generation platforms deliver both simultaneously. The vendors gaining ground are those that fuse computer vision, RFID, and point-of-sale (POS) data into unified, real-time intervention systems, rather than deploying point solutions that address only one zone or one theft vector," says Filippo Battaini, research manager, IDC Retail Insights.

IDC MarketScape: Worldwide Laser Production Printers 2026 Vendor Assessment

Mitri Roufka, Tim Greene — Wed, 27 May 2026 04:00:00 GMT

This IDC MarketScape assesses the capabilities and strategies of 11 global vendors of laser production printers. It also provides guidance to vendors and advice to companies considering the acquisition of such equipment, including the selection criteria they should consider and the vendors that fit their production printing needs best.

"Production printers are mission critical and have long life cycles. These buying decisions involve high CAPEX, which creates extreme inertia. Customers know that, whatever their possible issues are, getting the printers online quickly is the most critical element in deploying them. Because of this, customers' most important selection criteria is 'Which vendor offers the best service and support that we can trust?'. Features and innovative solutions that address efficiency, automation, and changing business needs are also important but clearly come in the second place," said Mitri Roufka, program director, IDC Imaging, Printing, and Document Solutions team.

IDC MarketScape: Worldwide Retail Marketplace Platforms Software Providers 2026 Vendor Assessment

Ornella Urso, Cristiano Quattrini — Wed, 27 May 2026 04:00:00 GMT

This IDC study examines the key strategies and capabilities of global technology providers that enable the design, deployment, and scaling of retail marketplace platforms. This assessment evaluates vendors' strengths, including the breadth of marketplace functionality across seller onboarding, catalog aggregation, transaction management, and ecosystem orchestration, as well as the depth of capabilities supporting governance, monetization, and operational execution. It also assesses vendors' understanding of the specific challenges associated with operating multisided retail platforms, including partner management, data quality, fulfillment coordination, and customer experience consistency, ultimately enabling organizations to build and scale marketplace-driven business models.

In addition, this study evaluates vendors' ability to support ecosystem expansion through integrations and partner networks; their commitment to innovation across areas such as artificial intelligence, automation, and data-driven optimization; and their capacity to deliver measurable business outcomes through scalable, secure, and flexible platform architectures. The assessment also considers vendors' customer engagement models, including onboarding, enablement, and ongoing support, as well as their ability to adapt to evolving market dynamics, regional requirements, and emerging marketplace use cases across both B2C and B2B environments.

"Retail marketplaces are rapidly becoming the foundational architecture for next-generation commerce. The ability to orchestrate complex ecosystems of sellers, services, and data is emerging as a critical differentiator. Technology providers that can combine robust operational capabilities with scalable architectures, ecosystem enablement, and AI-driven intelligence will be best positioned to support retailers in transitioning from transactional commerce to platform-based growth models," said Cristiano Quattrini, senior associate advisor, IDC Retail Insights.

Strategic Considerations for Enterprise AI Networking: Datacenter, Cloud, and Interconnect

Paul Nicholson — Wed, 27 May 2026 04:00:00 GMT

This IDC Tech Buyer Presentation examines the strategic networking and interconnect considerations enterprise technology buyers must address when planning and deploying datacenter, cloud, and hybrid AI workloads. Enterprise AI deployments are placing unprecedented demands on datacenter networking infrastructure. Drawing on findings from IDC's 2025 Worldwide AI in Networking Special Report (n = 518), it covers the evolution from traditional datacenter networking to AI-ready architectures, the infrastructure requirements of AI factories, and the key benefits and challenges organizations face. The presentation provides actionable guidance on capacity planning, technology selection, and proactive network design to help enterprise teams ensure their networking infrastructure can scale in lockstep with AI compute demands.

2026 Oracle Restaurant Summit: How Oracle Is Siezing the Assembly Line Moment and Bringing Industrial-Scale AI to Restaurants

Dorothy Creamer — Tue, 26 May 2026 04:00:00 GMT

This IDC Perspective discusses how Oracle is seizing the assembly line moment and bringing industrial-scale AI to restaurants. Oracle used the 2026 Restaurant Summit to reinforce a strategic repositioning that restaurant technology is no longer a standalone domain but a node in a broader consumer industries platform that spans retail, hospitality, supply chain, and enterprise infrastructure. The co-location with Oracle Retail Cross Talk 2026 was a visible expression of the company's commitment to put restaurant operators in the same room as retail leaders to experience the shared platform, shared AI capabilities, and shared partner ecosystem that Oracle is building across all three verticals.

"The gap between technology aspiration and operational reality is closing as brands like Oracle commit to 'make the unbelievable believable,'" says Dorothy Creamer, senior research manager, Hospitality and Travel Digital Strategies at IDC. "The 2026 Oracle Restaurant Summit served as a reminder that as our expectations for AI often outpace benefits, it is important to remain rooted in operational reality. Building solutions and platforms against a foundation of trust, choice, and scale, as Oracle aims to continue to do, will translate that potential into a practical and successful reality with tangible outcomes."

Arqiva: Scaling CRM Toward a Unified Workflow Across Customer Service and Field Operations

Ornella Urso, Alex Holtz — Tue, 26 May 2026 04:00:00 GMT

This IDC Perspective examines Arqiva's strategic consolidation of fragmented operational systems into a unified enterprise workflow platform, partnering with ServiceNow, enabling end-to-end (E2E) visibility across customer service, field operations, and portfolio management. Initially driven by the need to replace multiple disconnected service management systems, the program evolved into a broader digital maturity strategy centered on workflow automation, AI augmentation, and knowledge digitization.

"Arqiva's experience underscores the necessity of modernizing core systems as a prerequisite to effective workflow automation," says Ornella Urso, research director, IDC. "Rather than approaching consolidation as a straightforward IT replacement exercise, Arqiva's journey illustrates the value of treating such initiatives as holistic business transformations, where operational processes, governance, and organizational culture are equally addressed."

CMO's Guide to Agentic Identity: Capturing Agentic Identifiable Information

Gerry Murray — Tue, 26 May 2026 04:00:00 GMT

This IDC Perspective, the second in the four-part CMO guide to agentic identifiable information (AII), examines the capture architecture required to recognize, validate, and record agent-mediated customer interactions. It specifies a seven-layer logical architecture, maps AII capture across seven journey stages, and defines versioning, structured-intent, and machine-readable content disciplines for enterprise marketing organizations in 2026.

"The expected scale and complexity of agentic identity data requires significant re-architecting of data infrastructure, schema, and decisioning systems. CMOs must coordinate with IT, security/ID, legal, and data teams to ensure a low-latency capability to verify and engage with agentic buyers in real time" according to Gerry Murray, research director, Enterprise Marketing Apps and Agents, IDC.

Cisco CX Summit 2026: Building the World's Best AI-Native Services Organization

Chris Barnard, Rob Brothers, Leslie Rosenberg, Elaina Stergiades — Tue, 26 May 2026 04:00:00 GMT

Cisco held its annual customer experience (CX) analyst event at the Cisco Paris offices on May 6-7, 2026, bringing together analysts and customer experience leaders to share CX innovations across its asset lifecycle (Support, Professional, and Advisory) services portfolio.