https://my.idc.com/rss/29928.do IDC RSS alerts https://my.idc.com/getdoc.jsp?containerId=US53923725&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Perspective explores how hybrid transactional/analytical processing (HTAP), or converged workloads, is redefining enterprise data architecture. By combining transactional reliability with analytical intelligence, these environments eliminate latency between data creation and insight, enabling real-time decision-making, continuous intelligence, and the seamless use of AI within business operations.</P><P>This document examines the technologies, market dynamics, and adoption strategies driving this convergence and provides guidance for IT and data leaders modernizing their database environments to support greater agility, intelligent automation, and accelerated AI-driven innovation.</P><P>"AI and automation depend on accurate and timely data. Converged workloads transform databases from static systems of record into living systems of intelligence, where every transaction becomes an opportunity for reasoning, adaptation, and action." — Devin Pratt, research director, Data Management, IDC</P> IDC Perspective Sat, 06 Dec 2025 05:00:00 GMT Devin Pratt https://my.idc.com/getdoc.jsp?containerId=US53920223&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Perspective describes how agentic AI transforms the finance function from transactional processing to strategic decision-making. To thrive, finance professionals must develop new skills in data analytics, AI interpretation, and business fluency. CFOs should prioritize workforce capability development, redesign roles, and embed learning into daily work. The true value lies not in technology alone but in empowering finance teams to interpret insights, guide decisions, and become strategic partners in enterprise growth.</P><P>"Agentic AI won't replace finance professionals; it will amplify those who master data, judgment, and business fluency. The future belongs to those who evolve." — Heather Herbst, research director, CFO Tech Agenda, IDC.</P> IDC Perspective Sat, 06 Dec 2025 05:00:00 GMT Heather Herbst https://my.idc.com/getdoc.jsp?containerId=US52916025&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Perspective explores how the European Digital Product Passport (DPP) will redefine transparency, traceability, and compliance across the retail value chain. Mandated under the Ecodesign for Sustainable Products Regulation, the DPP will require every product sold in the European Union to carry standardized digital data on its materials, origin, and life cycle. The report analyzes the policy, technological, and organizational implications for retailers and highlights variations in market readiness across key European countries and retail subverticals. </P><P>“The Digital Product Passport marks a turning point in European retail, transforming sustainability compliance into a data-driven engine of transparency, efficiency, and trust. Retailers that integrate DPP frameworks into their digital core will move beyond regulatory readiness to redefine customer engagement and operational excellence across the value chain.” — Cristiano Quattrini, senior associate advisor, IDC Retail Insights</P> IDC Perspective Sat, 06 Dec 2025 05:00:00 GMT Cristiano Quattrini https://my.idc.com/getdoc.jsp?containerId=US53890925&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Perspective discusses global frameworks — SFIA, e-CF, SFw, and KWIV — that are fundamental tools for managing the modern IT workforce by providing detailed, standardized definitions for skills and competencies. Organizations must move past relying on simple job descriptions, which are mere distillations, and implement formal processes utilizing these frameworks to provide the comprehensive documentation required for a role or position. Crucially, systematic monitoring must be applied to detect and address role drift caused by individual interpretation, ensuring the workforce capabilities remain strategically aligned and defined.</P><P>"As IT organizations mature, structure becomes strategy. Standardized skills frameworks such as SFIA and e-CF give CIOs the tools to manage talent with the same rigor they apply to technology portfolios — linking capability, accountability, and innovation across a dynamic workforce," says Daniel Saroff, group vice president for Consulting and Research at IDC. </P> IDC Perspective Sat, 06 Dec 2025 05:00:00 GMT Daniel Saroff https://my.idc.com/getdoc.jsp?containerId=AP53456925&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC PeerScape highlights some best practices that retailers in Asia/Pacific are adopting through enhanced processes and technologies to strengthen customer experience, profitability, and sustainability across the end-to-end order life cycle. Achieving omni-channel success requires inventory, orders, and fulfillment to operate as a single, synchronized ecosystem powered by a real-time view of data. Within this unified framework, distinct processes and practices at each node, from demand forecasting and order orchestration to last-mile delivery and returns management, play a pivotal role in ensuring operational efficiency and customer satisfaction. By aligning these interconnected functions, retailers can unlock measurable value across service quality, cost optimization, and environmental performance.</P><P>"Omni-channel success in Asia/Pacific increasingly depends on how well retailers integrate inventory intelligence with operational agility," says Vijay Sarathi Gollapalli, research manager, IDC Retail Insights. "Retailers that build unified, data-driven inventory ecosystems are achieving measurable gains in fulfillment speed, customer satisfaction, and profit margins. The next wave of competitive advantage will come from leveraging predictive and sustainable inventory practices across the entire order life cycle."</P> IDC PeerScape Sat, 06 Dec 2025 05:00:00 GMT Vijay Sarathi Gollapalli https://my.idc.com/getdoc.jsp?containerId=EUR153931425&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Tech Buyer Presentation, delivered on November 6 at IDC’s 2025 FutureTech Summit in London, delves into why organizations should be thinking about how to recalibrate their organizations for the AI era. The AI economy is accelerating, and success is not just about adopting AI tools — it’s about building the right platform foundations to scale AI responsibly, sustainably, and securely.</P><P>This presentation explores:</P><UL><LI>Why organizational recalibration is urgent</LI><LI>What a strategic road map looks like</LI><LI>The leadership imperatives needed to thrive</LI></UL> Tech Buyer Presentation Sat, 06 Dec 2025 05:00:00 GMT Jennifer Thomson https://my.idc.com/getdoc.jsp?containerId=US52839025&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Tech Buyer Presentation outlines key factors driving successful use of digital business strategy consulting services, based on feedback gathered from organizations that recently partnered with external services providers on digital business strategy initiatives. The presentation provides insights into the role that services providers can play for organizations looking for advice on how to leverage digital technologies to achieve strategic business goals. The presentation then explores what organizations should look for when considering engaging with a services vendor, including impactful vendor attributes, expected outcomes, benefits achieved, and key stakeholders involved in digital business strategy services engagements, based on IDC's 2025 <I>Worldwide Digital Business Strategy Consulting</I><I> Services Buyer Perception Survey.</I></P> Tech Buyer Presentation Sat, 06 Dec 2025 05:00:00 GMT Erin Hichman https://my.idc.com/getdoc.jsp?containerId=lcUS53971825&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>At its Freshworks Refresh 2025 North America event, Freshworks promoted its "Freshworks uncomplicates" message, features such as "journeys" designed to ease workflow setup, an employee-centric approach including DEX integrations, and additional AI agents and AI-augmented functionality. The event highlighted the company's continued development of its strengths in ease of use, employee experience, and AI development. </P> IDC Link Fri, 05 Dec 2025 05:00:00 GMT Snow Tempest https://my.idc.com/getdoc.jsp?containerId=US53866226&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC study represents a vendor assessment of the conversational AI platforms for front-office use cases market through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that provide guidance about front-office-focused conversational AI platform vendors and their offerings. This IDC MarketScape covers a variety of vendors participating in the market and focused on providing platforms that can provide conversational AI solutions, including AI assistants, copilots, and agents, for a wide variety of front-office use cases and communication channels. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.</P><P>"Over the past three to four years, IDC has seen vendors continue to expand their conversational AI platform offerings to support a wider variety of front-office use cases, adding to customer support self-service and customer service agent assist with specialized capabilities for marketing outreach, lead scoring, and real-time sales agent assistance," said Hayley Sutherland, research manager, Conversational AI at IDC. "This IDC MarketScape evaluation of conversational AI platforms for front-office use cases should help business and IT leaders gain valuable insight into what is available in the market today, as well as help inform longer-term strategies."</P> IDC MarketScape Fri, 05 Dec 2025 05:00:00 GMT Hayley Sutherland https://my.idc.com/getdoc.jsp?containerId=US53683125&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC study highlights the shift from static GRC controls to agile, integrated, and AI-enabled operating models. It evaluates vendors on their ability to deliver holistic resilience, unify risk and compliance, and leverage automation and analytics, guiding organizations to select partners that support rapid decision-making, transparency, and trusted reporting in a dynamic threat landscape.</P><P>"In a world where disruption is constant and cyberthreats multiply, organizations cannot remain reactive. Companies must make the choice to transform their enterprise GRC into a unified, AI-driven force for resilience, rapid decision-making, and trusted accountability across their lines of business. The ever-changing and confused future demands nothing less." — Bill Latshaw, research director, Worldwide Business Consulting Services at IDC</P> IDC MarketScape Fri, 05 Dec 2025 05:00:00 GMT Bill Latshaw