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IDC MarketScape: Latin America Datacenter Services 2025–2026 Vendor Assessment

Pietro Delai — Fri, 12 Dec 2025 05:00:00 GMT

This IDC study leverages the IDC MarketScape methodology to evaluate several colocation, hosting, and interconnection providers spread across the countries in the Latin America region. IDC identified several global datacenter providers. These companies range in size and offer the entire spectrum of datacenter services, including retail, wholesale/hyperscale, enterprise, and interconnection services.

"A third-party datacenter provider is frequently becoming the best alternative to keep the IT infrastructure running 24 x 7, both on colocation and hosting modes, as the investment to scale up to the AI infrastructure demand becomes prohibitive when dedicated," says Pietro Delai, research director, Worldwide Infrastructure. In Latin America, many enterprises and most hyperscalers are using third-party datacenter players to host their services, as well as the huge interconnectivity resources offered by those datacenter vendors. "The market growth of the datacenter business in the region has been and will stay robust, driven by the business becoming more digital and now exponentially accelerated by all modes of cloud and AI."

IDC MarketScape: U.S. State and Local Government Professional Security Services 2025–2026 Vendor Assessment

Fri, 12 Dec 2025 05:00:00 GMT

This IDC study evaluates professional security services (PSS) vendors for state and local governments, highlighting their strategies, capabilities, and alignment with evolving cybersecurity mandates. It emphasizes the growing investment in security consulting, assessment, and implementation services designed to protect government infrastructure, data, and operations. IDC assesses vendors on their ability to strengthen cyber-resilience, modernize security architectures, and support compliance with federal, state, and local regulations. The report underscores the importance of proactive threat management, governance and risk frameworks, and secure integration of emerging technologies in enabling trusted, resilient digital government environments.

"U.S. state and local governments are working on a wide range of modernization and protection initiatives to protect their data, ensure privacy, and deliver mission success. Organizations need trusted partners capable of providing a wide range of solutions developed specifically for state and local governments and including the range of services from advisory and assessment to incident response and purpose-built tools," said Ruthbea Yesner, vice president, Government Insights, Education and Smart Cities at IDC.

IDC MarketScape: Worldwide AI-Enabled Enterprise Finance and Accounting Applications 2025 Vendor Assessment

Kevin Permenter, Jordan Steele — Fri, 12 Dec 2025 05:00:00 GMT

This IDC study provides an assessment of the leading AI-enabled finance and accounting software solutions and discusses the criteria that are most important for companies to consider when selecting a system.

"The ledger never lies, and in 2024, it screamed 'automate or stagnate.' AI and the cloud weren't just features; they were the oxygen of B2B finance, breathing life into efficiency and driving a Darwinian selection where only the most agile and digitally savvy survived. Embedded finance blurred the lines, and real time wasn't a luxury; it became essential to a truly connected financial ecosystem." — Kevin Permenter, senior research director, Financial Applications

IDC MarketScape: Worldwide AI-Enabled Midmarket Finance and Accounting Applications 2025–2026 Vendor Assessment

Kevin Permenter, Jordan Steele — Fri, 12 Dec 2025 05:00:00 GMT

"For the scaling midmarket enterprise, the general ledger is no longer a bookkeeper; it is the central nervous system. Our focus must shift from merely recording history to enforcing financial discipline at the moment of operational action. If the system does not streamline the process of creation, it will always hinder the speed of growth." — Kevin Permenter, senior research director, IDC

IDC MarketScape: Worldwide AI-Enabled Small Business Finance and Accounting Applications 2025–2026 Vendor Assessment

Kevin Permenter, Jordan Steele — Fri, 12 Dec 2025 05:00:00 GMT

This IDC study assesses the leading AI-enabled finance and accounting software solutions for small businesses and discusses the criteria that are most important for companies to consider when selecting their systems.

"The strategic risk for a growing business is not the lack of data, but the latency between action and insight. We must close the gap where operations occur in real time and finance reports in batches. The ideal GL must act as the ultimate integration layer, embedding financial logic directly into operational front lines," said Kevin Permenter, senior research director, Financial Applications at IDC.

IDC MarketScape: Worldwide Voice of the Customer Applications 2025–2026 Vendor Assessment

Lou Reinemann — Fri, 12 Dec 2025 05:00:00 GMT

This IDC study evaluates the leading voice of the customer (VOC) application vendors for 2025–2026, highlighting the market's shift toward omni-channel feedback, AI-driven analytics, and real-time actionability. It profiles major platforms, assessing strengths, challenges, and suitability for diverse organizational needs, from midmarket to global enterprises. The study emphasizes the importance of flexible, integrated VOC solutions to meet rising customer expectations and drive measurable business outcomes in a competitive, rapidly evolving landscape.

"In the era of real-time feedback and growing customer expectations, brands must innovate and evolve quickly or risk being left behind by customers finding satisfaction elsewhere. Voice of the customer platforms are now the heartbeat of customer experience transformation." — Lou Reinemann, research director, Voice of the Customer and Customer Success, IDC

IT Managed Services in Motion: Four Practices from European IT Leaders

Francesca Ciarletta — Fri, 12 Dec 2025 05:00:00 GMT

This IDC Perspective highlights four key practices that European IT leaders are adopting to maximize value from managed services: fostering business-IT alignment through hybrid roles, implementing robust governance frameworks, embracing adaptive outsourcing models for agility and risk reduction, and encouraging service providers to propose AI-driven solutions. These strategies help organizations balance control and innovation, reduce dependency risks, and ensure managed services deliver consistent, high-quality outcomes aligned with evolving business needs.

"True value emerges when managed services become flexible, governance-driven, and innovation-focused, turning providers into strategic partners for business growth," said Francesca Ciarletta, research manager, European Managed Cloud Services, IDC.

Navigating Europe’s Diverse and Complex CCaaS Market: A Buyer’s Guide to Making the Right Choice

Oru Mohiuddin — Fri, 12 Dec 2025 05:00:00 GMT

The European CCaaS market is undergoing rapid transformation, driven by the adoption of AI, evolving customer engagement models, and growing demand for flexible, secure, and locally relevant solutions. Buyers must navigate regulatory complexity and diverse country needs, choosing between innovation and regional expertise. Success hinges on selecting vendors with strong local commitment, adaptable deployment models, native omni-channel capabilities, and robust AI integration, thereby ensuring compliance, scalability, and the sustainable modernization of customer experience environments.

“The best CCaaS vendor for European organizations is the one that pairs transformation with trust and scale with sovereignty.” — Research Director Oru Mohiuddin, European AI-Enabled Contact Center and Customer Service Technologies, IDC.

Adobe FY25 Earnings: AI Drives Record Revenue and Double Digit Growth

Gerry Murray — Thu, 11 Dec 2025 05:00:00 GMT

IDC FutureScape: Worldwide Supply Chain and Industry Ecosystems 2026 Predictions — APEJ Implications Positioning for Success — Opportunities for Tech Sales and Marketing Leaders

Rani Ratna, Stephanie Krishnan — Thu, 11 Dec 2025 05:00:00 GMT

This IDC Market Presentation is an accompanying study to IDC FutureScape: Worldwide Supply Chain 2026 Predictions — Asia/Pacific (Excluding Japan) Implications, December 2025. The purpose of this piece is to equip technology sales and marketing leaders with actionable insights that enhance their sales pitches and help them build a competitive advantage in today's challenging market.