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Agentic Commerce Approaches a Tipping Point: Brands Race to Prepare

Gerry Murray — Thu, 05 Nov 2026 05:00:00 GMT

This IDC Perspective discusses how agentic commerce is moving faster than most marketing organizations can adapt. IDC projects that agentic shopping will grow from 3% of U.S. retail digital commerce transaction value in 2026 to 50% by 2033, while the platform capabilities that enable it are already shipping. CMOs should treat brand preference, machine-readable product evidence, governed real-time offers, and contractual control over customer data as one integrated discipline. Brands that benchmark their agent inclusion, verify transaction paths, and secure data rights now will be reliably selectable when agents make decisions.

"An agent can only recommend what it can verify and only buy what a brand can honor at decision time. The winners will pair human preference with machine-readable proof, then back both with offers, inventory, and authorizations that execute inside the agent's decision window" — Gerry Murray, research director, Enterprise Marketing Applications and Agents, IDC

FabCon and SQLCon Europe 2026: Microsoft Makes Context Open, Reusable, and Interoperable

Megha Kumar — Thu, 05 Nov 2026 05:00:00 GMT

This IDC Perspective examines the key announcements from Microsoft's FabCon and SQLCon Europe 2026, held in Barcelona from September 28 to October 1, 2026. Microsoft positioned governed semantic models, ontologies, and live signals as the control point for AI, applications, and planning, supported by Fabric IQ in Microsoft Copilot, Fabric Apps, Planning, Real-Time Intelligence, and new agent and observability capabilities.

"Microsoft's approach to AI context builds on two core assets, namely its data and analytics platform, Microsoft Fabric, and the millions of semantic models that run in Power BI. The vendor's commitment to openness, interoperability, and governance aims to give organizations a reason to standardize and ground their AI context on Fabric as AI agents scale across organizations," says Megha Kumar, research vice president, Analytics and AI, IDC.

IDC ProductScape: U.S. Care Coordination Applications, 2026

Jennifer Eaton — Thu, 05 Nov 2026 05:00:00 GMT

The IDC ProductScape offers a comprehensive guide on the key functionalities of care coordination applications, featuring products from Arcadia, Cedar Gate, Cognizant, EXL, Health Catalyst, HealthEdge, Innovaccer, Lightbeam, Optum, Oracle, Persivia, Salesforce, ZeOmega, and Zyter. The status of each functionality is categorized as fully supported, partially supported, partner provided, road map, or not supported, aiding technology purchasers in quickly identifying which vendors align with their changing requirements.

IDC ProductScape: U.S. Patient Engagement and Enablement, 2026 —Technology Supplier Solution Functionality

Jennifer Eaton — Thu, 05 Nov 2026 05:00:00 GMT

This IDC ProductScape offers a comprehensive guide on the key functionalities of patient engagement and enablement applications, featuring products from Cognizant, Health Catalyst, Lightbeam, Optum, Personify Health, Salesforce, ZeOmega, and Zyter. The status of each functionality is categorized as fully supported, partially supported, partner provided, road map, or not supported, aiding technology purchasers in quickly identifying which vendors align with their changing requirements.

GitHub Universe 2026: Copilot Fusion Raises the Stakes for AI Coding Economics

Adam Resnick — Wed, 04 Nov 2026 05:00:00 GMT

At GitHub Universe 2026, GitHub made Copilot Fusion generally available, expanded the Copilot app, and introduced Copilot Projects in public preview. Fusion packages decisions about how models from several providers contribute to a task, giving customers access to coordination expertise without having to build and maintain the orchestration themselves. IDC expects routing and orchestration to become standard capabilities, with platforms increasingly competing on the quality, cost, and speed of results. GitHub's opportunity is to make this sophistication accessible through clear starting points and practical paths to greater delegation for customers at different stages of AI adoption.

IDC MarketScape: Worldwide AI-Powered Service Fleet Management Applications 2026 Vendor Assessment

Aly Pinder — Wed, 04 Nov 2026 05:00:00 GMT

This IDC study uses the IDC MarketScape model to provide an assessment of technology vendors participating in service fleet management. The study also explores the emergence of AI-powered applications.

"Service fleet management is no longer about dots on a map," notes Aly Pinder, research vice president, Aftermarket Services Strategies, IDC. "Tech leaders have begun to explore AI to turn vehicles and driver data into reliable arrival times, safer drivers, and faster resolution that customers can depend on."

IDC MarketScape: Worldwide Supply Chain Planning Overall 2026 Vendor Assessment

Eric Thompson — Wed, 04 Nov 2026 05:00:00 GMT

This IDC Manufacturing Insights study uses the IDC MarketScape model to provide an assessment of providers participating in the overall worldwide supply chain planning market. The IDC MarketScape is an evaluation based on a comprehensive framework and a set of parameters that assesses providers relative to one another and to those factors expected to be most conducive to success in a given market during both the short term and the long term.

"Supply chain planning is a critical capability in a resilient supply chain across all industries. The ability to pair an accurate demand forecast to a credible supply-side plan, while optimizing necessary inventory positions, and then agreeing to a consensus plan through S&OP are all critical components in managing an efficient and effective supply chain," says Eric Thompson, research director, Worldwide Supply Chain Planning at IDC.

IDC MarketScape: Worldwide Supply Chain Planning for Process Industries 2026 Vendor Assessment

Eric Thompson — Wed, 04 Nov 2026 05:00:00 GMT

This IDC Manufacturing Insights study uses the IDC MarketScape model to provide an assessment of providers participating in the worldwide supply chain planning market for process industries. The IDC MarketScape is an evaluation based on a comprehensive framework and a set of parameters that assesses providers relative to one another and to those factors expected to be most conducive to success in a given market during both the short term and the long term.

"Supply chain planning is a critical capability in a resilient process industry supply chain. The ability to plan demand and supply, while optimizing inventory positions, and then agreeing to a consensus plan through S&OP are all critical components in managing an efficient and effective supply chain," says Eric Thompson, research director, Worldwide Supply Chain Planning at IDC.

Sibos 2026: Thinking Bigger in Cross-Border Payments

Aaron Press — Wed, 04 Nov 2026 05:00:00 GMT

This IDC Perspective examines what Sibos 2026 in Miami revealed about where banks, payment providers, and technology vendors are focusing their investments in cross-border payments. Drawing on meetings, conference sessions, and the expo hall, it separates the ideas gaining real momentum from those still in early stages. It also considers what that means for organizations planning their next move in global money movement.

"The breadth of topics and technologies at Sibos 2026 highlights how the world of global banking and payments is changing. AI and tokenization are major catalysts, but the real work of building the next generation of cross-border commerce is still ahead of us," says Aaron Press, research director, Worldwide Payment Strategies, IDC.

The Fabric of Agentic Governance on the Shop Floor

Lorenzo Veronesi — Wed, 04 Nov 2026 05:00:00 GMT

This IDC Perspective introduces FABRIC, a multilayer framework for governing AI agents on the manufacturing shop floor. It argues that no single safeguard is sufficient and that five threads, namely Foundation, Accountability, Budget, Rehearsal, and Inspection, must run together, balanced through a continuing Calibrate step. It uses IDC survey data and sets out 15 actions for manufacturers.

"No single control keeps a plant safe, and agents are no exception. The stability comes from the weave: several imperfect safeguards running together, each catching what the others miss," says Lorenzo Veronesi, associate research director, Smart Manufacturing Strategies, IDC Manufacturing Insights.