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Agentic AI Expansion of Dell Automation Platform Aims to Transform Infrastructure Operating Models

Mary Johnston Turner — Mon, 01 Jun 2026 04:00:00 GMT

During Dell Technologies World 2026, the company announced a significant, AI-fueled expansion of the Dell Automation Platform, including the release of a unified natural language user interface and launch of an agentic AI operations layer. These new capabilities are paired with the full integration of existing Dell AIOps observability solutions to provideIT operations teams with one unified environment to manage across the Dell infrastructure stack via blueprint driven automated provisioning and predictive event-driven Day Two operations. The enhanced Dell Automation Platform is initially targeted at simplifying the management for validated outcomes, such as Dell Private Cloud and Dell Distributed Private Cloud (formerly NativeEdge), as well as Dell PowerStore operations, with plans to extend support in the future to Dell AI Factory.

IDC MaturityScape: FinOps 1.0

Serge Findling, Jevin Jensen — Sat, 30 May 2026 04:00:00 GMT

This IDC MaturityScape helps CIOs, senior IT executives, FinOps executives, line-of-business (LOB) executives, and finance executives rethink their approach and maximize the business value of technology across their enterprise and its ecosystems. IDC would like to recognize the efforts and best practices put forward by the FinOps Foundation, especially its “crawl, walk, run” maturity concepts. IDC made every effort to remain compatible with these concepts while expanding these domains and adding new subdomains for enterprises to leverage via this IDC MaturityScape.

“AI is resetting technology economics, and FinOps is becoming the discipline that translates technology spending into business value,” said Serge Findling, adjunct research advisor, IDC’s IT Executive Programs (IEP).

“Nearly 90% of Global 2000 enterprises now have a FinOps practice. However, maturity, not adoption, will define competitive advantage,” said Jevin Jensen, research vice president, IDC Infrastructure and Operations. “The next phase of FinOps is about aligning technology investment with measurable business value across the ever-broadening FinOps scope of private cloud, AI, SaaS, platform as a service (PaaS), IT asset management (ITAM), and beyond.”

Dell Technologies 1Q27 Earnings: From AI Surge to Infrastructure Supercycle

Matthew Eastwood — Fri, 29 May 2026 04:00:00 GMT

On May 28, 2026, Dell Technologies reported record 1Q27 results as AI-driven demand, infrastructure modernization, and commercial PC refresh activity accelerated across the portfolio. First-quarter revenue reached $43.8 billion, up 88% year over year (YoY), while non-GAAP operating income increased to $4.2 billion (9.7% margin) and non-GAAP diluted EPS rose 214% to $4.86. Cash flow from operations reached a record $4.1 billion. Results were driven by unprecedented AI server demand, strong growth in traditional servers and storage, and continued momentum in commercial PCs despite ongoing component inflation and supply constraints.

IDC PlanScape: Cloud Governance Operationalization

Gerald Johnston — Fri, 29 May 2026 04:00:00 GMT

Many organizations have learned that without a cloud strategy that informs the governance model, the initial speed and flexibility of cloud can quickly give way to rising costs, operational challenges, and increased risk. This is particularly evident when multiple teams independently provision development, test, production, and recovery environments or when modernization efforts defer key architectural decisions — resulting in greater long-term complexity and expense.

This IDC PlanScape discusses cloud governance operationalization across organizations.

“Effective cloud governance is not about slowing innovation — it is about making the right way the easy way. By standardizing service offerings, embedding controls into delivery pipelines, and aligning cross-functional accountability, organizations can scale cloud adoption without sacrificing visibility, security, or cost discipline,” said Gerald Johnston, adjunct research advisor, IDC’s IT Executive Programs (IEP).

SAP Sapphire 2026: The Business AI Platform as Developer Infrastructure

Adam Reeves — Fri, 29 May 2026 04:00:00 GMT

At SAP Sapphire 2026, SAP unified its platform, data, and AI assets into SAP Business AI Platform, organized around building agents, contextualizing them with enterprise data, and governing them at scale. The announcement is fundamentally a bet that the depth of SAP's proprietary business data, process knowledge, data models, and enterprise governance gives it a structural advantage over general-purpose agentic platforms, and a potential incumbent advantage in enterprises where SAP already runs the ERP core and is a dominant center of organizational gravity.

Hybrid AC/DC Distribution: What's in It for Utilities

Roberta Bigliani — Thu, 28 May 2026 04:00:00 GMT

This IDC Perspective discusses hybrid AC/DC distribution, which offers utilities a targeted solution to network constraints driven by the rise of DC-native loads, such as EVs, batteries, and datacenters. Rather than replacing AC, it introduces DC segments where they deliver efficiency, capacity, and resilience. "Early pilots show measurable savings," says Roberta Bigliani, group vice president, IDC. "But widespread adoption depends on advances in protection standards, workforce readiness, and regulatory frameworks. Utilities that engage early can shape system architecture and governance, while those that delay risk losing operational control."

Tackling Operational Shrink, Loss, and Fraud

Filippo Battaini, Margot Juros — Thu, 28 May 2026 04:00:00 GMT

This IDC Perspective explores how artificial intelligence (AI), computer vision, RFID, and edge computing are reshaping loss prevention from friction-based deterrence to intelligence-driven intervention, and offers retailers a structured approach to technology selection, deployment, and ROI justification. Retail shrink is no longer a manageable cost of doing business — it is a strategic crisis demanding a new technological response.

"Loss prevention is at an inflection point. Retailers can no longer afford to choose between security and customer experience — the most effective next-generation platforms deliver both simultaneously. The vendors gaining ground are those that fuse computer vision, RFID, and point-of-sale (POS) data into unified, real-time intervention systems, rather than deploying point solutions that address only one zone or one theft vector," says Filippo Battaini, research manager, IDC Retail Insights.

IDC MarketScape: Worldwide Laser Production Printers 2026 Vendor Assessment

Mitri Roufka, Tim Greene — Wed, 27 May 2026 04:00:00 GMT

This IDC MarketScape assesses the capabilities and strategies of 11 global vendors of laser production printers. It also provides guidance to vendors and advice to companies considering the acquisition of such equipment, including the selection criteria they should consider and the vendors that fit their production printing needs best.

"Production printers are mission critical and have long life cycles. These buying decisions involve high CAPEX, which creates extreme inertia. Customers know that, whatever their possible issues are, getting the printers online quickly is the most critical element in deploying them. Because of this, customers' most important selection criteria is 'Which vendor offers the best service and support that we can trust?'. Features and innovative solutions that address efficiency, automation, and changing business needs are also important but clearly come in the second place," said Mitri Roufka, program director, IDC Imaging, Printing, and Document Solutions team.

IDC MarketScape: Worldwide Retail Marketplace Platforms Software Providers 2026 Vendor Assessment

Ornella Urso, Cristiano Quattrini — Wed, 27 May 2026 04:00:00 GMT

This IDC study examines the key strategies and capabilities of global technology providers that enable the design, deployment, and scaling of retail marketplace platforms. This assessment evaluates vendors' strengths, including the breadth of marketplace functionality across seller onboarding, catalog aggregation, transaction management, and ecosystem orchestration, as well as the depth of capabilities supporting governance, monetization, and operational execution. It also assesses vendors' understanding of the specific challenges associated with operating multisided retail platforms, including partner management, data quality, fulfillment coordination, and customer experience consistency, ultimately enabling organizations to build and scale marketplace-driven business models.

In addition, this study evaluates vendors' ability to support ecosystem expansion through integrations and partner networks; their commitment to innovation across areas such as artificial intelligence, automation, and data-driven optimization; and their capacity to deliver measurable business outcomes through scalable, secure, and flexible platform architectures. The assessment also considers vendors' customer engagement models, including onboarding, enablement, and ongoing support, as well as their ability to adapt to evolving market dynamics, regional requirements, and emerging marketplace use cases across both B2C and B2B environments.

"Retail marketplaces are rapidly becoming the foundational architecture for next-generation commerce. The ability to orchestrate complex ecosystems of sellers, services, and data is emerging as a critical differentiator. Technology providers that can combine robust operational capabilities with scalable architectures, ecosystem enablement, and AI-driven intelligence will be best positioned to support retailers in transitioning from transactional commerce to platform-based growth models," said Cristiano Quattrini, senior associate advisor, IDC Retail Insights.

Strategic Considerations for Enterprise AI Networking: Datacenter, Cloud, and Interconnect

Paul Nicholson — Wed, 27 May 2026 04:00:00 GMT

This IDC Tech Buyer Presentation examines the strategic networking and interconnect considerations enterprise technology buyers must address when planning and deploying datacenter, cloud, and hybrid AI workloads. Enterprise AI deployments are placing unprecedented demands on datacenter networking infrastructure. Drawing on findings from IDC's 2025 Worldwide AI in Networking Special Report (n = 518), it covers the evolution from traditional datacenter networking to AI-ready architectures, the infrastructure requirements of AI factories, and the key benefits and challenges organizations face. The presentation provides actionable guidance on capacity planning, technology selection, and proactive network design to help enterprise teams ensure their networking infrastructure can scale in lockstep with AI compute demands.