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AI Governance: The Trust Layer — Governance Is Not Glamorous, But It Is About AI Trust

Kathy Lange, David Schubmehl — Thu, 18 Jun 2026 04:00:00 GMT

This IDC Tech Buyer Presentation examines the rapidly evolving AI governance landscape, drawing on IDC research findings. It provides an AI governance market overview, trends, vendor landscape, benefits, and challenges, and delivers actionable guidance on closing the gap between governance declaration and execution, covering ownership, risk controls, responsible AI, agentic complexity, and the path to scalable, trustworthy AI deployment.

AI and the Network: Challenges, Expectations, & Benefits

Mark Leary — Thu, 18 Jun 2026 04:00:00 GMT

This IDC Presentation offers the top takeaways from IDC's 2026 worldwide survey and analysis into AI-powered networking. All of the contained slides supported a keynote session at the May 2026 AI Networking Summit conducted by the Open Network User Group, an industry association comprised of enterprises dedicated to enriching networks through the use of open source and advanced technologies. These specific takeaways offer directional guidance and peer comparisons for enterprises looking to best leverage AI in network engineering and operations. A wide range of challenges, innovations, investment priorities, and areas of expected impact are highlighted in this presentation.

AI in Talent Acquisition: Speed Traps, Slow Burns, and Where Buyers Should Start

Abhinav Shrivastava — Thu, 18 Jun 2026 04:00:00 GMT

This IDC Perspective reveals that AI is transforming talent acquisition, spanning every stage of the hiring life cycle and driving recruiter efficiency amid economic and skill pressures. While adoption is accelerating, buyers face challenges with fragmented data, regulatory complexity, and the need for tailored solutions. The IDC framework guides buyers to prioritize quick-value AI deployments, build governance for high-risk capabilities, and sequence investments based on regulatory load and speed to value, ensuring measurable outcomes and compliance in a rapidly evolving landscape.

“AI is reshaping both the demand and supply sides of the talent equation. The question is no longer whether organizations should invest in AI for talent acquisition, but where to invest and how to get started,” said Abhinav Shrivastava, research manager, Talent Acquisition and Strategy at IDC. “TA leaders who strategically select and tailor AI use cases to their specific needs will empower their talent acquisition functions with tools that differentiate the employer brand and attract skilled talent in an era of persistent skill shortages.”

Adobe Posts Record 2Q25 Results: AI ARR Triples

Gerry Murray, Roger Beharry Lall, Douglas Hayward — Thu, 18 Jun 2026 04:00:00 GMT

Agentic AI for Voice of Customer

Oru Mohiuddin — Thu, 18 Jun 2026 04:00:00 GMT

Agentic AI is transforming voice of the customer (VOC) from a slow, peripheral feedback tool into a core, real-time driver of CX performance. By automating feedback loops, integrating unstructured data, and enabling predictive, autonomous responses, agentic VOC delivers measurable gains in efficiency and quality. However, successful adoption requires robust data integration, governance, and organizational readiness, making it a strategic, platform-level decision for enterprises seeking to compete on CX.

Broadcom AR Forum 2026: A Mainframe Strategy Anchored in Open Source, Embedded AI, and Closing the Skills Gap

Matthew Flug — Thu, 18 Jun 2026 04:00:00 GMT

At its 2026 Analyst Forum, the Broadcom Mainframe Division presented a mainframe strategy built on modernizing applications on the mainframe rather than away from it, matching each workload to the platform best suited to it, leading the open source mainframe ecosystem, and embedding AI into existing products rather than selling AI capabilities as separate offerings.

Japan Datacenter Facility Forecast, 2026–2030: Investment and Spending

Mimei Ito — Thu, 18 Jun 2026 04:00:00 GMT

This IDC study estimates and forecasts the market size of the Japan datacenter (DC) facility market, focusing on the new construction/expansion market and the maintenance/renewal market. The DC facility market covered in this study includes buildings, electrical facilities, and cooling systems. The DCs covered in this study are commercial DCs and internal DCs installed in Japan.

"As the installation of AI infrastructure is being urgently pursued, the reduction of construction periods has become a challenge," says Mimei Ito, research manager, Software, Services, and IT Spending at IDC Japan.

This is the English translation of the Japanese document (IDC #JPJ53499626).

The Agentic Advantage: Harnessing Commercial AI for National Security Without Compromising the Mission

Alan Webber — Thu, 18 Jun 2026 04:00:00 GMT

This IDC Perspective examines the strategic implications of agentic AI-driven COTS for U.S. and NATO defense and intelligence agencies and the Defense Industrial Base. AI-enabled commercial software is undergoing its most fundamental architectural shift since the advent of cloud computing, and national security, defense, and intelligence organizations cannot afford to watch from the sidelines. This document maps the commercial innovation trajectory, assesses the opportunities and risks of COTS AI adoption in mission-critical and classified environments, addresses the structural challenges of sovereign cloud and sovereign AI for allied nations, and provides a practical framework including risk tiering, vendor assessment criteria, and governance structures for responsible adoption at speed.

"The commercial software industry is not waiting for government acquisition reform. It is already mid-transition into an agentic era that will make today's SaaS applications look like legacy infrastructure within a decade," said Alan Webber, program vice president, National Security, Defense, and Intelligence at IDC. "Defense, intelligence, and allied government organizations that treat COTS AI as a procurement question rather than a mission architecture transformation will find themselves perpetually behind the frontier. The urgent work is not evaluating which AI tools to buy. It is building the governance, sovereignty, and organizational foundations that make it possible to deploy commercial AI at the speed and trust level that national security demands."

The Agentic Premium: How Domain-Level Transformation Delivers Compounding AI Returns in the Electricity Industry

Roberta Bigliani — Thu, 18 Jun 2026 04:00:00 GMT

This IDC Perspective reviews how utilities can achieve greater AI-driven returns by focusing on domain-level transformation rather than isolated use-case portfolios. The agentic premium stems from compounding gains across efficiency, productivity, and revenue and requires foundational investments in data integration, process redesign, and governance at the domain level to deliver enterprise-wide value.

“The practical question for utility leadership in 2026 is whether the AI investment portfolio is structured to capture compounding returns from domain-level transformation or remains a collection of isolated pilots that add up rather than multiply,” said Roberta Bigliani, group vice president, IDC.

The Software-Defined Grid: Redefining How the Grid Decides and Delivers

Roberta Bigliani — Thu, 18 Jun 2026 04:00:00 GMT

This IDC TechBrief examines the software-defined grid: an architectural shift in electricity transmission and distribution networks that separates the control plane (operating logic, capacity allocation, asset coordination, and flexibility orchestration) from the power-delivery plane, governing it through open, programmable software interfaces. The physical layer continues to deliver energy, increasingly through software-defined devices including grid-forming inverters and emerging solid-state breakers.

“Success depends on treating the architecture as a strategic decision rather than a procurement one, engaging regulators around operational and software-driven investment cases, building software engineering and IT/OT capability internally, and deploying in stages alongside open-source ecosystem participation,” said Roberta Bigliani, Group Vice President, IDC Global Lead for Energy Insights, Retail Insights, and IDC Industry Hub.