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IDC MarketScape: Worldwide Data Privacy Compliance Software 2025 Vendor Assessment

Ryan O’Leary — Wed, 12 Nov 2025 05:00:00 GMT

This IDC study represents a vendor assessment of providers offering data privacy compliance software through the IDC MarketScape model. The assessment reviews both quantitative and qualitative characteristics that define current market demands and expected buyer needs for data privacy compliance software. The evaluation is based on a comprehensive and rigorous framework that assesses how each vendor stacks up, and the framework highlights the key factors that are expected to be the most significant for achieving success in the data privacy compliance software market over the short term and long term.

"While the functionality on offer can solve many of the issues related to navigating the privacy regulatory patchwork, there is one thing every buyer should beware. Just because one purchases data privacy compliance tools does not mean that they are immune from enforcement." — says Ryan O'Leary, research director, Privacy and Legal Technology, IDC

IDC MarketScape: Worldwide General-Purpose Knowledge Discovery Software 2025 Vendor Assessment

Amy Machado — Wed, 12 Nov 2025 05:00:00 GMT

This IDC study represents a vendor assessment of the general-purpose knowledge discovery software market through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics, providing guidance about knowledge discovery software vendors and their offerings. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria, and it highlights the factors expected to be the most influential for success in the market in both the short term and the long term.

"Knowledge discovery is foundational to tackling the fast-evolving information landscape and maximizing business value from data assets, especially as we head into the agentic AI future," said Amy Macahdo, senior research manager, Content and Knowledge Discovery Strategies at IDC. "Investing in modern, AI-powered search provides measurable advantages for productivity, decision-making, and meeting compliance standards."

IDC MarketScape: Worldwide Revenue Enablement Platforms 2025 Vendor Assessment

Michelle Morgan — Wed, 12 Nov 2025 05:00:00 GMT

This IDC study evaluates worldwide revenue enablement platforms, highlighting the shift from seller-focused to customer-focused enablement and the growing impact of agentic AI. The study assesses vendors on capabilities, strategies, and integration, emphasizing platforms that unify sales, marketing, and customer success functions. Key features include AI-driven content management, analytics, onboarding, collaboration, and workflow automation, supporting scalable, data-driven growth for B2B organizations in a complex buying environment.

"As revenue enablement evolves, the strongest platforms now center on the customer not just the seller, while agentic AI redefines how sales, marketing, and success teams align," says Michelle Morgan, research manager for AI-Enabled Sales, Customer Services, and Contact Center Strategies for IDC. "The new competitive edge lies in unified ecosystems that blend intelligent content, analytics, and automation to drive scalable, data-powered growth across every stage of the B2B journey."

IDC MarketScape: Asia/Pacific Healthcare Cloud IT Infrastructure 2025–2026 Vendor Assessment

Manoj Vallikkat — Tue, 11 Nov 2025 05:00:00 GMT

This Asia/Pacific Healthcare Cloud IT Infrastructure MarketScape provides an in-depth evaluation of leading cloud vendors, reflecting the region's rapidly evolving digital healthcare landscape. Built on extensive primary research and detailed vendor analysis, the report assesses each vendor's technological strengths and strategic alignment with healthcare providers navigating clinical modernization, regulatory compliance, and operational transformation. Featuring comprehensive profiles of 11 key vendors, a clear strategy and capabilities positioning chart, and actionable guidance, this MarketScape equips healthcare leaders to make informed decisions and accelerate Asia/Pacific's shift toward patient-centric, outcome-driven care.

"As Asia/Pacific healthcare providers accelerate their digital evolution, cloud infrastructure is fast becoming the clinical and operational backbone of modern care. The regional shift is no longer about migrating workloads; rather, it is about enabling clinical workload optimization and resilience, along with scalability, at once. The convergence of hybrid cloud architectures, along with responsible AI approach, is redefining how hospitals deliver personalized, connected, and sustainable healthcare. Care providers that align cloud strategy with outcome-driven design and robust data governance will lead the transformation from AI-pivoted to AI-fueled organizations," says Manoj Vallikkat, senior research manager, IDC Health Insights.

Kyndryl FY 2Q26 Earnings: Strategy Is Yielding Results and Stronger Revenue Growth Expected in Second Half

Jason Bremner — Tue, 11 Nov 2025 05:00:00 GMT

Kyndryl released its financial results for the second quarter of fiscal 2026 on November 4, 2025, and hosted a call with financial analysts on November 5 to comment on the results. Kyndryl reported revenue of $3.72 billion for the quarter ending September 30, 2025, approximately $100 million below the company's target. The revenue figure represents a year-over-year (y/y) decline of 1% as reported and 4% in constant currency from a quarter-over-quarter (q/q) decline of 0.6% as reported. The revenue decline was a 3.1 percentage point improvement from the 6.8% decline in the second quarter of fiscal 2025. The remainder of this document analyzes and reports on year-over-year growth in constant currency, unless otherwise noted, rounded to the nearest percentage point as Kyndryl disclosed in its financial release. Analysis and commentary on signings figures are as reported.

IDC MarketScape: Asia/Pacific (Excluding Japan) Carbon Accounting and Management Applications 2025 Vendor Assessment

Melvie Espejo — Mon, 10 Nov 2025 05:00:00 GMT

This IDC MarketScape assesses leading carbon accounting and management application vendors in Asia/Pacific (excluding Japan) for 2025, highlighting the region’s rapid sustainability adoption driven by regulatory shifts and sustainability as an economic growth strategy. The report evaluates vendor strategies to fulfill APEJ customers’ requirements and pain points in carbon accounting and carbon data management, the carbon software-as-a-service (SaaS) capabilities, including AI-driven innovations. This research offers technology buyers with actionable guidance for selecting platforms that support compliance, decarbonization, and operational efficiency in a dynamic regulatory and business environment.

“We have been seeing a growing number of carbon accounting SaaS providers in the last 12 months entering or expanding capabilities to support customer experience in the regional market, giving our tech user organizations more choices in terms of technological partners and tools they can leverage for their decarbonization programs. The expanding use case of sustainability data and these carbon management solutions will continue to push demand and define vendors’ unique value propositions in the years to come,” said Melvie Espejo, research director, Asia/Pacific Sustainable Strategies and Technologies.

IDC MarketScape: Asia/Pacific AI-Enabled Front-Office Conversational AI Software 2025 Vendor Assessment

Abhishek Kumar — Mon, 10 Nov 2025 05:00:00 GMT

This IDC study presents a vendor assessment of the Asia/Pacific front-office conversational artificial intelligence (FOC AI) software market through the IDC MarketScape model. The report discusses both quantitative and qualitative characteristics that provide guidance about FOC AI software platform vendors and their offerings in the region. FOC AI software refers to the set of AI-based technologies behind automated messaging and speech-enabled applications that offer humanlike interactions between computers and humans to enhance customer-facing operations within businesses such as customer service, sales, marketing, and decision support. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and highlights the factors expected to be the most influential for success in the market, both in the short term and the long term.

“The focus on front-office conversational AI applications has been increasing in the Asia/Pacific region as businesses work through the ‘prerequisites of AI,’ such as consolidating the various data silos across the enterprise and establishing a robust infrastructure with the necessary compute power and storage scalability to support AI initiatives,” said Abhishek Kumar, associate research director at IDC. “However, vendors are finding themselves on similar journeys in building out their front-office conversational AI functionality with the likes of chatbots, voicebots, AI agents with multimodal coverage, multilanguage support, and more. The differentiators will arise in those SPs that position themselves as long-term partners rather than point solution providers with a defined AI philosophy, innovative pricing strategies, and robust advisory and thought leadership capabilities to support Asia-based businesses on their AI journeys.”

CX Technology Investments and Key Trends Shaping the European Omni-Channel Retail Landscape: Key Insights from IDC's 2025 Retail Technologies and Business Process Trends Survey

Ornella Urso — Sat, 08 Nov 2025 05:00:00 GMT

This IDC Tech Buyer Presentation highlights results from IDC's 2025 Retail Technologies and Business Process Trends Survey. European retail businesses are facing complexity and convergence: consumers demand personalized, seamless experiences, supply networks are more interdependent than ever, and competitive differentiation hinges on speed, trust, and relevance. IDC's 2025 Retail Technologies and Business Processes Trends Survey shows that visibility has transformed from being a back-office enabler into the foundation of customer engagement, loyalty, and growth.

"Expanded visibility is also redefining loyalty. Shoppers no longer bond with brands through transactional rewards; instead, they seek experiences that reflect their aspirations, values, and sense of identity. This requires a strategic shift in retail CX strategy, where personalization becomes a trusted, ongoing relationship rather than a one-off tactic — a shift made possible by visibility that links back-end dynamics with front-end engagement," said Ornella Urso, research director, IDC Retail Insights.

IDC 2025 CX CSAT Awards

Sat, 08 Nov 2025 05:00:00 GMT

This IDC Market Presentation provides an overview of the results from IDC's 2025 CX CSAT Awards. This award program recognizes the leading customer experience (CX) application vendors in each CX market, across 13 markets, that receive the highest customer satisfaction scores based on IDC's CX Path Survey.

CX Path is a global survey of roughly 2,500 organizations across all geographic regions and company sizes, where customers are asked to rate their vendor on more than 30 different customer satisfaction metrics.

AWS Telecommunications Analyst Day 2025: Powering the Future of Telecommunications

Peter Chahal, Ahmad Latif Ali — Fri, 07 Nov 2025 05:00:00 GMT

AWS Telecommunications Analyst Day 2025 held in New York City provided a compelling view into how AWS is driving the future of intelligent telecom. The event emphasized key priorities such as network modernization, cloud-native 5G innovation, and AI-powered transformation of operations and customer experience. A major highlight was the focus on agentic AI and its disruptive potential in automating network operations and enhancing customer care. The day also featured customer success stories, partner-led transformation journeys, and expert insights into autonomous networks and next-generation telecom architectures, reinforcing AWS' commitment to solving the industry's most complex challenges.