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Automation Anywhere Acquires Conversational AI Vendor Aisera

Maureen Fleming, Hayley Sutherland — Wed, 19 Nov 2025 05:00:00 GMT

The November 2025 acquisition of Aisera by Automation Anywhere (AAI) consolidates two vendors with rapidly converging and complementary technologies aimed at enabling autonomous process operations driven by agentic AI. In a market rapidly investing in building and buying AI agents, this acquisition promises to speed up the delivery of sophisticated full-featured solutions along with a broader set of tools for IT to build custom agentic solutions for departments across the enterprise.

AAI is a profitable venture-backed private business automation platform vendor primarily known for its backoffice robotic process automation (RPA) capabilities but with a focused and rapidly growing agentic automation portfolio, including an AI agent studio with conversational capabilities, an embedded specialized AI system called the Process Reasoning Engine, a broad portfolio of orchestration and task automation tools, and performance measurement capabilities. See IDC ProductScape: Business Automation Platforms, 2025 (IDC #US53682925, July 2025) and IDC ProductScape: Worldwide End-to-End Orchestration, 2025 (IDC US#53352325, April 2025)

Aisera, founded in 2017, has 300+ employees. It offers enterprise conversational agentic AI solutions, including tools for developing, deploying, and orchestrating AI agents, through its Aisera AI Agent Platform. The platform’s agentic and AI-powered capabilities, such as Hyperflows, support workflow orchestration, including domain-specific scenarios. Hyperflows dynamically triggers actions and enables step-by-step fulfillment across applications, including ServiceNow, Salesforce, Workday, and Microsoft 365.

The company has a strong history of accurate and advanced linguistic AI and has continued to incorporate AI advances in its software, from NLP and deterministic AI to generative and agentic AI. Its platform uses a combination of LLMs (including domain-specific LLMs), enterprise knowledge graphs and user graphs, retrieval-augmented generation (RAG), and historical context to deliver more accurate, context-aware responses.

Aisera’s domain-specific capabilities are a particular strength and include the ability to create or enhance enterprise taxonomies, ontologies, or other knowledge models with generative AI. These capabilities are especially important as more organizations recognize the need to improve overall data quality and knowledge management models to ensure successful, valuable deployments of enterprise AI.

Customers have a strong view of Aisera’s current AI capabilities and strategy, viewing the vendor as a strong technical innovator that aligns its research and development (R&D) to their business needs. Customers also praise Aisera for its ability to create a "universal botagent" that can manage workflows across a variety of other AI bots, assistants, and agents – which IDC expects to become increasingly important as more companies start to manage multi-agent scenarios. Self-service training materials and courses like Aisera University have also helped to ensure that customers feel they have easy access to learn how best to take advantage of the advanced AI capabilities available in the Aisera AI Agent Platform.

Customers also praise Aisera for its ability to create a "universal agent" that can manage workflows across a variety of other AI bots, assistants, and agents – which will become increasingly important as more companies start to manage multi-agent scenarios. By 2027, IDC expects that 60% of organizations will be at some stage of trying to manage multi-agent experiences that span multiple channels, applications, and suppliers. This means that interoperability and some level of agent agnosticism will be key for success. See IDC FutureScape: Worldwide Agentic Experience Orchestration 2026 Predictions (IDC #US53858625, October 2025).

With all of this, Aisera brings not only advanced conversational and agentic AI technology, but also a strong reputation, expertise, and capabilities to help organizations leverage advanced AI at scale for measurable business outcomes. Regardless of whether a company traditionally offers professional services, IDC research and conversations show that customers are increasingly looking for AI software providers to partner more directly with them on an enterprise-wide AI strategy. See IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment (IDC #US52972625, September 2025).

IDC MarketScape: Worldwide AI-Enabled Green Accounting Applications for CFOs 2025 Vendor Assessment

Heather Herbst — Wed, 19 Nov 2025 05:00:00 GMT

This IDC MarketScape assesses global vendors of AI-enabled green accounting applications for CFOs, highlighting how regulatory momentum and investor expectations are driving the integration of environmental metrics into financial management. The document evaluates major platforms for their ability to unify sustainability and financial data, support compliance, and enable strategic decision-making. Green accounting is positioned as a governance imperative, empowering CFOs to link sustainability to enterprise value, risk management, and long-term resilience.

"Green accounting is no longer optional; CFOs who master it will shape the future of enterprise value, investor trust, and sustainable growth." — Heather Herbst, research director, CFO Tech Agenda

IDC MarketScape: Worldwide Mainframe Modernization Infrastructure Solutions 2025–2026 Vendor Assessment

Mary Johnston Turner — Wed, 19 Nov 2025 05:00:00 GMT

This IDC study evaluates seven worldwide mainframe modernization infrastructure service providers that focus on assisting enterprises in sustaining, updating, and extending their IBM Z mainframe resources. While it offers details on each vendor's capabilities, it is not meant to be a buyer's guide. Instead, this evaluation is intended to help IT buyers narrow down candidates that fit their specific needs as they prepare to take advantage of new mainframe AI capabilities and look to improve and sustain overall mainframe infrastructure performance, cost, and operations to support mission-critical business workloads.

"While many service providers stand ready to help enterprise customers migrate off mainframes, the set of vendors proactively investing in capabilities to facilitate ongoing mainframe infrastructure modernization is more limited," explains Mary Johnston Turner, research vice president, IDC's Digital Infrastructure Strategies. "This IDC MarketScape is designed to provide organizations with long-term, strategic commitments to mainframe infrastructure to find service provider partners that best match their organizational needs — whether they are seeking project-based support or long-term managed services or mainframe-as-a-service solutions."

KubeCon + CloudNativeCon North America 2025: Announcing the Kubernetes AI Conformance Program

Matthew Flug — Wed, 19 Nov 2025 05:00:00 GMT

Under a Shifting Application Delivery Landscape, Cycloid Pivots to Internal Developer Portals and Platforms

George Mironescu, Jennifer Thomson — Wed, 19 Nov 2025 05:00:00 GMT

This IDC Market Note discusses Cycloid’s latest market movements and prospects for growth.

Worldwide High-Performance Computing Infrastructure Forecast, 2025-2029

Peter Rutten, Madhumitha Sathish — Wed, 19 Nov 2025 05:00:00 GMT

This IDC presentation provides a forecast for the high-performance computing (HPC) infrastructure market for 2025-2029, also covering the market size and storage for HPC in 2024. The data is based on IDC's 1H25 HPC-AI Index.

"Driven by growing demand across verticals such as healthcare, engineering, Earth and climate sciences, and defense, the HPC infrastructure market for modeling and simulation is expanding at a strong CAGR of 14.3%. As industries pursue more accurate modeling, faster insights, and scalable compute, HPC is becoming a foundational element of digital innovation." — Madhumitha Sathish, research manager, High-Performance Computing

Celiveo 365: A Path from Secure Print Management to AI Cloud Intelligent Document Processing

Tim Greene, Sharon McNee, Geoffrey Wilbur — Tue, 18 Nov 2025 05:00:00 GMT

This IDC Vendor Profile covers Celiveo, a long-standing entrant in the print management software market that has achieved longevity and prominence among OEMs and end users. It examines Celiveo through a modern lens, covering how the company meets the most common challenges in the modern print management segment and how it harnesses the power of AI.

Celiveo has been seen in the past as an engineering company. However, its focus is now firmly fixed on AI-powered cloud document management capabilities as well as the business benefits of AI technology and the associated ROI opportunities.

Market Analysis Perspective: Worldwide Enterprise Communications Infrastructure, 2025

Brandon Butler — Tue, 18 Nov 2025 05:00:00 GMT

This IDC Market Analysis Perspective provides insight into the current and future state of the worldwide enterprise communications infrastructure market. It includes an overview of the current market landscape, a technology buyer perspective, a market outlook, and IDC's advice for technology suppliers in this market.

Market Analysis Perspective: Sustainability Services, 2025

Dan Versace — Mon, 17 Nov 2025 05:00:00 GMT

This IDC Market Analysis Perspective provides insight into the current and future state of the sustainability services market. It includes an overview of the current market landscape, a technology buyer perspective, a market outlook, and IDC's advice for technology suppliers in this market.

Market Analysis Perspective: Worldwide IaaS Networking Services, 2025

Taranvir Singh — Mon, 17 Nov 2025 05:00:00 GMT

This IDC Market Analysis Perspective (MAP) provides insight into the current and future state of the worldwide IaaS networking services for 2025. It includes an overview of the current market landscape, technology buyer perspective, a market outlook, and IDC's advice for technology suppliers in this market.