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Worldwide Service Provider Infrastructure Market Summary and Outlook, 4Q25

Kuba Stolarski — Sat, 16 May 2026 04:00:00 GMT

This IDC Market Presentation offers an overview of the worldwide service provider infrastructure market, related trends, and forecast from 4Q25. Detailed results were released on March 26, 2026, in IDC's Worldwide Enterprise Infrastructure Tracker: Buyer and Cloud Deployment Extension. This presentation provides insights into the regional, vendor, and market-level performance, as well as information on key developments and trends in the market, offering advice to suppliers on how to navigate various issues present in the market currently and over the next five years.

From Disclosure to Decision: How AI, Regulation, and Data Integration Are Reshaping the Sustainability Software Market

Bjoern Stengel — Fri, 15 May 2026 04:00:00 GMT

This IDC Market Perspective synthesizes findings from IDC's latest research on sustainability/ESG software trends and AI for sustainability use cases. The analysis documents the evolution of sustainability software from niche disclosure tooling to an integrated enterprise discipline spanning compliance, risk, operations, and strategy, and examines how AI, regulatory mandates, product carbon footprints, and data integration are reshaping platform requirements and vendor selection criteria.

"Sustainability management is no longer a reporting exercise — it is the foundation for enterprise strategy, risk, and value creation in a decarbonizing world," said Bjoern Stengel, global sustainability research and practice lead, Sustainable Strategies and Technologies, at IDC. "Vendors that lead with data integration, regulatory adaptability, and credible AI capabilities — and that prove their own sustainability credentials across the full ecosystem — will define the next phase of this market."

IDC Mailroom Survey: Print Versus Digital Mail Trends

Robert Palmer — Fri, 15 May 2026 04:00:00 GMT

This IDC Survey examines selected results from specific data from IDC's 2025 U.S. Mailroom Management and Customer Communications Strategies Survey.

IDC conducted a United States–based survey of organizations to assess how business communications are shifting from printed mail to digital channels and what this transition means for operational strategy.

The goal of the survey was to understand the current and expected mix of printed versus digital communications; perceptions of channel performance, including customer preference, response rate, and ROI; the influence of remote and hybrid work on communications execution; tactics used to improve response; and differences in channel preference across age cohorts. This survey examines respondent perspectives regarding the shift from printed mail to digital communications, the rise of digital-first approaches, and the continued role of hybrid print and digital strategies.

IDC Market Glance: 中国电信行业AI产业图谱，1Q26

Kai Cui — Fri, 15 May 2026 04:00:00 GMT

本报告以2026年第一季度中国电信行业AI应用现状为基础，系统呈现AI在算力基础设施、电信大模型、网络智能、运营支撑、客户体验和行业解决方案中的市场格局。当前电信AI仍以降本增效为主，客户服务和网络运维是主要落地场景；同时，AI云、算力服务和行业AI正在推动运营商从连接提供商向智能服务提供商转型。该图谱重点反映中国市场中设备商、电信IT厂商、运营商科技子公司及垂直行业伙伴共同构建的AI生态，并揭示未来电信AI从内部效率提升走向外部商业化变现的演进方向。

IDC Survey Spotlight: How Are European Print Providers Guiding Customers Through the Windows Protected Print Transition?

Jacqui Hendriks — Fri, 15 May 2026 04:00:00 GMT

This IDC Survey Spotlight highlights an extract from IDC's European Imaging, Printing, and Document Solutions (IPDS) B2B Print Opportunity Survey, conducted in April 2026 among 2,057 respondents from Czechia, France, Germany, Italy, the Nordics, Poland, Spain, and the U.K. This document highlights how aware European print decision-makers are of Windows Protected Print (WPP) and how print providers are supporting customers through the transition.

This survey also covered topics such as contractual print behaviors, print security, print/device management adoption and benefits, the pace of digitization, and AI-related print and document management investments.

IDC Survey: Sustainable AI Infrastructure Trends 2026 — APJ

Melvie Espejo, Bjoern Stengel — Fri, 15 May 2026 04:00:00 GMT

This IDC survey examines how organizations across Asia/Pacific (including Japan) (APJ) are integrating AI into their sustainability strategies, drawing on responses from 512 organizations with 500 or more employees across key industries. The findings show that AI is firmly embedded as a core pillar of sustainability transformation across APJ, with organizations shifting from pilot use cases toward enterprisewide adoption. Predictive, generative, and agentic AI dominate sustainability applications, and value realization is broadly reported — particularly in energy and transportation. Yet execution maturity remains uneven: sustainability is still largely evaluated through financial ROI frameworks, cross-functional ownership is limited, and data readiness gaps persist across many organizations.

On the vendor side, procurement decisions are increasingly value- and capability-driven, with third-party sustainability ratings, proven AI performance, and ecosystem partner strength becoming increasingly important. Environmental criteria remain embedded in buying decisions, though enforcement is becoming more nuanced as organizations balance ESG priorities with cost and scalability. Transparency gaps persist — particularly around supplier validation and standardized disclosures — with buyers across industries calling for more granular, key performance indicator (KPI)-based reporting tied to real-world outcomes. The survey concludes that APJ is entering a value-realization phase for sustainable AI, where competitive differentiation for technology suppliers will hinge on delivering credible, outcome-linked solutions within a trusted, interoperable ecosystem.

IDC Survey: Sustainable AI Infrastructure Trends, 2026

Bjoern Stengel — Fri, 15 May 2026 04:00:00 GMT

This IDC Survey addresses sustainable AI infrastructure trends for 2026. As organizations advance their use of artificial intelligence (AI), AI is increasingly being integrated into broader sustainability and transformation strategies. Enterprises are moving beyond experimentation toward more structured adoption, embedding AI across operations to drive efficiency and sustainability outcomes. At the same time, this shift introduces new considerations around governance, investment alignment, and ecosystem complexity. The findings highlight that sustainable AI is evolving into a core enterprise priority, requiring a more integrated and coordinated approach across functions, technologies, and partners to support scalable and effective implementation.

Industry Market Forecast: APAC Utilities, 2026

Gaia Gallotti, Jean-François Segalotto, Claudia Medina — Fri, 15 May 2026 04:00:00 GMT

This IDC Market Presentation is our Industry Market Forecast for digital transformation (DX) spending by utilities in APAC. It provides technology suppliers with an overview of regional utilities' spending on DX and insights into the market context influencing that spend for 2026. It helps technology suppliers understand regional utilities' DX spending in the context of total DX spend. It also highlights how utilities are investing across industry-specific DX use cases in the region.

By looking at the size of the regional market and the largest use case by spend, tech supplier executives can better evaluate:

Investment areas in product or service development
Sales and marketing campaign prioritization
Market penetration

Used in combination with the other IDC Industry Intelligence reports, this document can help tech providers gain a competitive advantage with utilities in APAC.

"Drones and robotics inspection is the standout use case in APAC utilities in 2026, driven by PRC, India, and Japan, and growing at nearly 18% annually through 2029. The scale of the opportunity reflects something unique to this region: transmission and distribution networks that span some of the world's most challenging geographies, from remote Pacific islands to Himalayan corridors to hyper-dense urban grids, where manual inspection is simply not a viable operating model. As AI-powered analytics platforms mature and regulatory frameworks around unmanned systems catch up with technology readiness, drone and robotic inspection is poised to become as foundational to APAC utility operations as smart metering was a decade ago," said Jean-François Segalotto, senior associate advisor, IDC Energy Insights.

Insider One Plugs the Identity Gap with Bluecore Acquisition

Roger Beharry Lall, Heather Hershey, Gerry Murray, Tapan Patel — Fri, 15 May 2026 04:00:00 GMT

ServiceNow Puts Governance at the Center of Its Agentic Platform

Adam Reeves — Fri, 15 May 2026 04:00:00 GMT

At Knowledge 2026 in May 2026, ServiceNow announced a broad set of platform updates spanning developer tooling, AI experience, data intelligence, and agent governance. The announcements address leading barriers to enterprise AI adoption and reflect a competitive environment in which vendors increasingly win or lose developer influence based on how well they support AI-native development without sacrificing operational control. By prioritizing integrating autonomous agents and governance guardrails directly into the workflow, the company aims to shift AI's role in the enterprise from generating recommendations to completing work autonomously..