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IDC Survey Spotlight: Which Provider Types do European Enterprises See as Best and Worst Placed to Meet Their Future WAN Needs, and Why?

Masarra Mohamed — Tue, 24 Mar 2026 04:00:00 GMT

This IDC Survey Spotlight highlights results from IDC’s EMEA Enterprise Communications and Collaboration Survey in August 2025 (N = 1,716). It examines how European enterprises perceive four provider types — cloud providers, IT partners, network service providers (telcos), and in-house IT teams — in terms of their ability to address future WAN requirements. This analysis uses a Sankey diagram to visualize the flow between provider perceptions and the service attributes driving those views. It concludes with IDC’s strategic take: cloud providers lead on broad IT capability, but poor customer treatment across the market (particularly among telcos) keeps the competitive landscape wide open for providers that can pair technical depth with superior service experience.

Conquering Time to Value: The Case for Industry Clouds

Nadia Ballard — Mon, 23 Mar 2026 04:00:00 GMT

This IDC Market Presentation describes how the specialized attributes that have helped industry clouds deliver time-to-value (TTV) benefits to their users can be adjusted for use with integrated vertical AI solutions (including generative AI and AI agents). The document provides details, data points, and examples of vendors that have successfully implemented these industry cloud and vertical AI practices to deliver TTV to their clients.

“The most successful companies don’t treat industry AI as a black box that magically works. They design it as a collaborative tool that learns from domain experts, adapts to established industry-specific use cases, and leverages the proven industry cloud model, including prebuilt elements and deep integrations to not only deliver quick TTV but also create compounding value over time.”

European Enterprise Communication Service Provider Profile: AT&T Business

Masarra Mohamed — Mon, 23 Mar 2026 04:00:00 GMT

This IDC Market Presentation provides an in-depth analysis of AT&T Business’ strategy, operations, and market positioning in the enterprise communications sector. It begins with IDC’s view, highlighting AT&T’s focus on delivering secure, scalable global connectivity and enabling digital transformation for multinational corporations. It first provides an overview of AT&T Business’ organizational structure, leadership team, and strategic priorities, emphasizing its role as a network-enabled technology provider integrating connectivity, edge computing, and cybersecurity. It then examines financial performance, noting the shift toward next-generation connectivity, which now accounts for 60% of AT&T Business Solutions’ revenue, despite overall revenue pressure from legacy declines. The presentation also assesses AT&T Business’ competitive positioning compared with Europe-headquartered telcos. It also details AT&T’s global infrastructure assets, portfolio, partner ecosystem, and go-to-market and messaging strategies, which enable the company to deliver consistent managed services across more than 200 countries. Finally, IDC recommends that AT&T enhance marketing visibility, promote its NetBond platform, and leverage automation and AI to expand beyond traditional large multinational corporations.

IDC MarketScape: Worldwide Conversational AI Platforms for Back-Office Use Cases 2026 Vendor Assessment

Hayley Sutherland — Mon, 23 Mar 2026 04:00:00 GMT

This IDC study represents a vendor assessment of the conversational AI platforms for back-office use cases market through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that provide guidance about back-office-focused conversational AI platform vendors and their offerings. This IDC MarketScape covers a variety of vendors participating in the market and focused on providing platforms that can provide conversational AI solutions, including AI assistants, copilots, and agents, for a wide variety of back-office use cases and communication channels. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.

"Over the past few years, IDC has seen vendors continue to expand their conversational AI offerings for back-office use cases, evolving from basic chatbots that were limited to answering employee FAQs or forwarding help desk tickets to IT to complex AI agents that can provide personalized learning and career paths, triage and troubleshoot IT help desk inquiries, provide synthesized business learnings and recommendations for executives, and assist knowledge workers in deep research workflows," said Hayley Sutherland, research manager, Conversational AI at IDC. "This IDC MarketScape evaluation of conversational AI platforms for back-office use cases should help business and IT leaders gain valuable insight into what is available in the market today, as well as help inform longer-term strategies."

中国网络安全技术前瞻，2026Q1

Jackson Chen, James Wang, Sophia Wang, CISSP, Austin Zhao, Joe Zhao — Mon, 23 Mar 2026 04:00:00 GMT

本报告聚焦中国网络安全先进技术提出了IDC对于相关技术的前瞻性观点，旨在帮助技术服务提供商和最终用户了解当前市场中的先进技术和解决方案，为其产品规划、安全建设提供指导性建议。

国内DevOpsソフトウェア市場予測、2026年～2030年

Shinichi Kimura — Mon, 23 Mar 2026 04:00:00 GMT

本調査レポートは、国内DevOpsソフトウェア市場の2025年の市場規模、および2030年までの市場予測を機能市場セグメント別、提供形態別に提供している。また、市場成長の促進／阻害要因や市場の変化を分析し、ITサプライヤーが今後の戦略を策定する上での方向性や成長機会、取るべきアクションを示している。

あらゆる産業分野でデジタルビジネスの取り組みが進展しており、その事業基盤となるアプリケーションの開発・リリースサイクルの高速化、ソフトウェアを通じた価値提供と品質の維持・向上は、企業の競争優位性を左右する経営課題となっている。こうした中、ソフトウェアデリバリーの加速を阻む従来の開発・運用プロセスや体制を変革する手段として、DevOpsの取り組みを導入する企業は着実に広がっている。

IDC Japan、Software, Services, and IT Spendingのリサーチマネージャーである木村伸一は、「企業・組織のDevOpsの実践を支えるソフトウェアの需要は堅調な拡大基調にある。さらに近年は、生成AIをDevOpsパイプラインに組み込むことでソフトウェアデリバリーの自動化・高度化を進める動きが本格化しつつあり、DevOpsソフトウェア市場は新たな成長局面を迎えることが予測される」と述べている。

IDC Middle East, Türkiye, and Africa Directions 2026: Cloud Professional Services Outlook

Sun, 22 Mar 2026 04:00:00 GMT

This IDC Market Presentation explores the expanding role of cloud and cloud-related professional services in the Middle East, Türkiye, and Africa (META) region as organizations reinvent themselves in the agentic AI era.

This combines presentations from the IDC Directions event in Dubai, held in February 2026, to provide a unified view of key technology areas shaping the evolution of cloud professional services and the drivers of customer demand for these services. These technologies include IT services, cloud, cybersecurity, and AI.

“Service providers are undergoing a strategic shift in cloud-related services as they leverage AI technologies to deliver business value at higher velocity and greater scale. Customers are modernizing their infrastructure to leverage a complex mix of cloud-based technologies and are demanding more sophisticated service outcomes, including digital sovereignty, extensive automation, and strategic business alignment,” said Associate Research Director Jonathan Tullett, Services, IDC Middle East, Türkiye, and Africa.

SAP 4Q25 and Full Year 2025 Results: Building the Business of the Future with an AI Foundation

Mickey North Rizza, Bo Lykkegaard, Daniel-Zoe Jimenez, Robert Parker — Sat, 21 Mar 2026 04:00:00 GMT

This IDC Market Perspective discusses SAP’s 4Q25 and full year 2025 results. SAP 4Q25 earnings and full year 2025 finds cloud and business AI setting up 2026. This document is a review of the earnings so organizations can understand what it means to them. It also discusses the new clients SAP is reporting for the quarter and breaks the information out by region.

“The world is shifting to AI powered. SAP is embedding AI into its processes and using it with contextualized data to make it easier for organizations to operate in 2026 and beyond,” said Mickey North Rizza, group vice president, Enterprise Software. “Agents are the new Apps of the AI digital world. Look for SAP to continue to embrace AI.”

CIO Readiness in the Face of the Middle East War: Resilience, Cyberpreparedness, and Workforce Continuity

Fri, 20 Mar 2026 04:00:00 GMT

This IDC Perspective examines how an expanding Middle East War could reshape CIO priorities through 2026 and beyond by increasing volatility in energy markets, cloud and network availability, cybersecurity exposure, and regional technology supply chains. It presents two planning scenarios: prolonged instability and escalation with energy shock. It outlines the immediate and longer-term actions technology leaders can take to protect people, sustain operations, and preserve strategic flexibility.

"CIOs cannot control geopolitical volatility, but they can reduce the fragility it exposes. The organizations that fare best will be those that protect people first, diversify dependencies early, and make resilience a design principle rather than a crisis response." — Daniel Saroff, group vice president, Research and Consulting at IDC

EMEA Wholesale Radar, 2H25

Jan Hein Bakkers, Tolga Yalcin — Fri, 20 Mar 2026 04:00:00 GMT

This IDC Market Presentation analyzes recent news and events in the wholesale telecoms market in Europe, the Middle East, and Africa. The EMEA Wholesale Radar identifies major trends and dynamics from these announcements and places them in the context of overall market development and outlook.