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AWS re:Invent 2025: Leaning into an Agentic Future

Matthew Flug — Tue, 23 Dec 2025 05:00:00 GMT

AWS used re:Invent to articulate a clear direction for an agentic AI–driven future. The prominence of agent-first announcements underscores the company’s view that these systems will shape the next phase of application development. In doing so, AWS is positioning its cloud as a core platform for creating, operating, and scaling agentic AI.

How Organizations Navigated Digital Resilience Challenges in 2025: Imperatives to Adapt and Thrive

Archana Venkatraman — Mon, 22 Dec 2025 05:00:00 GMT

This IDC Market Presentation discusses the challenges EMEA organizations are facing in 2025 and the ways they are addressing these challenges. It examines organizations' strategies to enhance their resilience within a broader context. It also looks at their channel investments in various technology areas to achieve tangible outcomes.

In essence, their response was a strategic, compliance-driven, and proactive approach to address unprecedented issues but also seize new opportunities.

IDC FutureTech Summit Germany: The Importance of a Tech-First Business Strategy

Carla Arend — Mon, 22 Dec 2025 05:00:00 GMT

This IDC Market Presentation was presented at the IDC FutureTech Summit in Germany in November, 2025. It talks about the importance of a tech-first business strategy and how German organizations can master the AI economy with innovative platforms. It also looks at the relationship between cloud platforms and AI success.

IDC Perspective: Key Considerations for Enterprises When Selecting a CPaaS Platform

Courtney Munroe, Avinash Naga — Mon, 22 Dec 2025 05:00:00 GMT

This IDC Perspective discusses key considerations for enterprises when selecting a CPaaS platform. Enterprises adopting CPaaS are not just buying APIs — they are investing in a strategic engagement layer that will define customer experience for the next decade. The right platform should deliver global reliability, regulatory compliance, and AI-driven personalization while integrating seamlessly into existing business ecosystems.

"Enterprises must evaluate CPaaS platforms not as tactical tools but as strategic enablers of digital engagement. The winners will be those that combine programmable communications with AI-driven orchestration, compliance, and global scalability." —Avinash Naga, research manager, Communications Platform as a Service at IDC

IDC Special Report — Agentic AI and Intelligent Infrastructure, Part 2: Emerging Agentic AI Solutions for Intelligent IT Infrastructure

Mary Johnston Turner, Phil Goodwin, Shannon Kalvar, Ashish Nadkarni — Mon, 22 Dec 2025 05:00:00 GMT

This IDC Market Presentation is the second of three deliverables making up IDC's Special Report: Agentic AI and Intelligent Infrastructure, 2025. This document highlights approaches that eight varied infrastructure hardware, software, and cloud service providers are taking to apply agentic AI across their portfolios. Vendors profiled include Cisco, Dell Technologies, Equinix, HPE, Microsoft, Red Hat, ServiceNow, and SUSE.

This analysis illustrates how the broad IT infrastructure vendor ecosystem is moving rapidly to infuse agentic AI models, agents, and protocols across products and services, with an expectation that customers will demand intelligent and autonomous analytics, monitoring, reasoning, and orchestration as part of core infrastructure capabilities in the coming years. The research shows that most vendors are launching capabilities optimized for human-in-the-loop operations, with an expectation that over time, systems will increase in intelligence, and customers will become more accepting of expanded policy-driven autonomous capabilities, mediated by human intervention when needed.

"AI-powered agents and automation for many facets of IT operations, security, and control will quickly become table stakes expected by enterprise IT infrastructure buyers," explains Mary Johnston Turner, research VP, IDC's Digital Infrastructure Strategies. "Successful vendors will need to demonstrate not just how well the technologies work but how well they can be deployed and controlled in ways that align with the customer's business goals, ethics, data security, and privacy policies."

Additional deliverables included in this IDC special report include the recently published IDC Special Report — Agentic AI and Intelligent Infrastructure, Part 1: Insights from Early Users of Agentic AI for Intelligent Infrastructure. The final deliverable is scheduled for publication in early 2026 and will include analysis of how AI-powered agents for intelligent infrastructure may potentially disrupt and transform enterprise IT infrastructure markets and operating models over the coming years.

Market Analysis Perspective: Worldwide Industry Clouds, Solutions, and Technology Verticalization Strategies, 2025

Nadia Ballard — Mon, 22 Dec 2025 05:00:00 GMT

This IDC Market Analysis Perspective provides a summary of the industry cloud market, technology adoption, and operational models. The document includes insights from research and documents throughout the year, including findings from various industry cloud surveys. It delivers a view of the current state of the market and future dynamics, and it offers guidance for technology suppliers as they navigate the market.

Market Analysis Perspective: Worldwide Software-Defined Compute, 2025

Gary Chen — Mon, 22 Dec 2025 05:00:00 GMT

This IDC presentation provides insight into the current and future state of the worldwide software-defined compute market. It includes an overview of the current market landscape, technology buyer perspective, a market outlook, and IDC's advice for technology suppliers in this market.

The Economic Impact of Digital Platforms, 2025

Frank Della Rosa — Mon, 22 Dec 2025 05:00:00 GMT

This IDC Market Presentation positions digital platforms as the new control plane for enterprise software, shifting value from discrete SaaS products to platform-centric architectures that orchestrate applications, automation, data, and ecosystems. It highlights the rise of agentic AI platforms that move beyond workflow automation to autonomous agents operating under governance and security constraints, redefining how enterprises design and run applications and processes.

The study is based on 459 respondents across North America, Europe, and APJ, skewed to midmarket and large enterprises with an average revenue of about $1.7 billion and technology budgets averaging 4.8% of revenue. Organizations expect to allocate roughly 22% of tech budgets to digital platforms in 2025, increasing toward 30% in 2026, underscoring platforms as a priority spend category rather than an adjunct line item.

Worldwide Enterprise Workloads Infrastructure Forecast Update, 2025–2029

Max Pepper — Mon, 22 Dec 2025 05:00:00 GMT

This IDC presentation provides an overview of the market size and forecast (2025–2029) for global spending on enterprise infrastructure to power enterprise workloads based on IDC's Worldwide Semiannual Enterprise Infrastructure Tracker: Workloads, 1H25, released in November 2025. IDC reports this data by market value, unit shipments, and exabytes of storage.

"Hyperscalers continue to make major investments into accelerated infrastructure to meet AI demand, especially for AI life cycle, as AI training demand continues to compound. We expect this demand will majorly influence the forecast as the market finds more ways to improve workload efficiency through AI application," says Max Pepper, senior research analyst, Enterprise and Emerging Workloads.

EMEA Communications-Platform-as-a-Service Usage Trends, 2025

Melissa Holtz-Fremeijer — Sun, 21 Dec 2025 05:00:00 GMT

This IDC study presents findings from IDC's Europe, Middle East, and Africa (EMEA) Communications-Platform-as-a-Service (CPaaS) Survey, 2025. It examines how organizations with 50+ employees are adopting and using CPaaS platforms and telecom network application programming interfaces (APIs), including their approach to application development, AI integration, omni-channel engagement, vendor selection, and success measurement.

This survey gathered responses from more than 210 decision-makers and influencers who utilize CPaaS platforms across various industries and organization sizes in the EMEA region. It provides insights into the current and planned usage of CPaaS and telecom network APIs, including whether these capabilities are deployed independently or integrated.

Additionally, the study investigates how enterprises engage with CPaaS vendors or partners, the key factors influencing vendor selection, and preferred pricing and payment models for composable services, along with the role of API marketplaces.

The survey measures the extent of AI and agentic AI adoption, the forms of AI in use, and the specific use cases for AI within CPaaS environments, offering a comprehensive view of technology adoption and strategic priorities shaping the future of enterprise communications.