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Atlassian Announcements, October 2025: Cloud Platform and AI Push with Assets, Service Collection Packaging, and More

Snow Tempest — Thu, 27 Nov 2025 05:00:00 GMT

This IDC Market Note summarizes Atlassian announcements relevant to IT service management and enterprise service management, including pushing customers to the cloud, cross-platform Assets functionality, and a new Service Collection of apps and features.

Hitachi Digital Services Unveils HARC Agents in London: Scaling Agentic AI for Mission-Critical Operations

Francesca Ciarletta — Thu, 27 Nov 2025 05:00:00 GMT

This IDC Market Note reports on Hitachi Digital Services' AI Agent event, held in London in mid-October 2025. Hitachi Digital Services is driving agentic AI adoption for mission-critical operations with its HARC Agents, emphasizing governance, observability, and managed services to overcome operational risk and AI project failure. Hitachi positions itself as a pragmatic partner in industries with zero-fault tolerance, enabling dependable outcome-driven AI transformation through integrated cloud and agentic solutions.

"Organizations increasingly demand AI-driven managed cloud services. However, when AI supports mission-critical operations, reliability and governance become essential for achieving success and avoiding potentially costly failure", said Francesca Ciarletta, research manager, European Managed Cloud Services, IDC.

Industry Buyers Handbook: Asia/Pacific Government, 2025

Ravikant Sharma, Nigel Wallis, Jose Ignacio Diaz — Thu, 27 Nov 2025 05:00:00 GMT

This IDC Industry Buyers Handbook aims to help technology vendors understand the areas of technology investments of Asia/Pacific governments. Vendors can use this handbook to:

Align the company's proposition to the buyer's tech priorities as they relate to domain processes.
Position the technology offering and innovation capabilities to respond to the buyer's business transformation objectives.

Technology vendor executives in areas including marketing, sales, and product strategy can leverage the insight from this handbook to inform and formulate their approach with buyers within the Asia/Pacific public sector industry. The insights provided in this handbook is largely based on IDC survey data but also leverages senior IDC analysts' knowledge, IDC research, and ongoing conversations with key industry players.

"Asia/Pacific governments are pursuing a pragmatic digital agenda — prioritizing AI adoption, cloud deployment, and citizen-centric services. Operational efficiency, regulatory compliance, and measurable outcomes are at the core of investment decisions. For technology vendors, this means moving beyond generic offerings to deliver tailored, scalable solutions with trusted expertise. The execution mindset of governments creates immediate opportunities for partners that can accelerate transformation while addressing sovereignty, security, and skills challenges," says Ravi Kant Sharma, Asia/Pacific lead, IDC Government Industry Intelligence.

アイレットのクラウドインテグレーション：クラウドが築いた成長基盤、AIが導く次世代MSP

Tatsuhiro Soga — Thu, 27 Nov 2025 05:00:00 GMT

KDDIのグループ会社であるアイレットは、AWS（Amazon Web Services）上でのアプリケーション構築・運用・保守サービスを中心に、Google CloudやOCI（Oracle Cloud Infrastructure）などのマルチクラウド環境にも対応した包括的な支援サービスを提供するクラウドインテグレーターである。本調査レポートでは、アイレットのビジネス概況およびクラウドインテグレーションを中心とした成長基盤を考察し、AI（Artificial Intelligence）活用を軸とした次世代MSP（Managed Service Provider）としての成長戦略について述べている。

Beyond Cost and Compliance: How Red Hat Is Shaping AI, Sovereignty, and Modernization

Wed, 26 Nov 2025 05:00:00 GMT

This IDC Market Perspective examines Red Hat’s evolving strategy in response to three dominant market trends: accelerating enterprise AI adoption, widespread migration from legacy virtualization platforms, and the growing imperative for digital sovereignty. Following Red Hat Analyst Day 2025, Red Hat is positioning itself as a leader in delivering open, flexible, and consistent hybrid cloud platforms that prioritize customer choice, operational control, and mitigation of vendor lock-in.

“In a market chasing speed, Red Hat’s open approach reframes the conversation from lock-in avoidance to long-term resilience, where sovereignty and AI governance become strategic imperatives. Red Hat’s strength lies in bridging modernization and sovereignty while operationalizing AI at scale,” said Jennifer Thomson, AVP European Research.

Canadian C-Suite Executive Perceptions of Vendor Value: C-Suite Tech Survey, Part 3

Teodora Snoddy — Wed, 26 Nov 2025 05:00:00 GMT

This IDC Survey explores a subset of Canadian respondents from the results of IDC's Worldwide C-Suite Tech Survey. The survey focuses on C-suite views on the priorities, challenges, and decision-making dynamics for technology initiatives. This analysis looks at 100 respondents from Canada. This is part 3 of a three-part series and focuses on questions related to vendor perceptions and vendor characteristics. The survey findings are designed to help tech vendors understand how to meet the changing priorities of C-suite executives and can serve as peer reference research for C-suite executives in the enterprise.

IDC Market Glance: European Infrastructure-as-a-Service Market by Compliance Category, Q4 2025

Carla Arend — Wed, 26 Nov 2025 05:00:00 GMT

This IDC Market Glance provides a landscape view of the European Infrastructure-as-a-Service (IaaS) market by compliance category. It identifies many of the IaaS providers that operate in Europe and highlights IaaS cloud providers who are compliant with either the SecNum Cloud certification in France, the C5 standard in Germany or with either of the cloud code of conducts that are available in Europe, EUCoC and CISPE.

IDC MarketScape: Latin America Public Cloud Infrastructure as a Service 2025 Vendor Assessment

Pietro Delai — Wed, 26 Nov 2025 05:00:00 GMT

This IDC study provides an assessment of Latin America public cloud infrastructure-as-a-service (IaaS) providers through the IDC MarketScape model.

"Cloud adoption in Latin America is intense, and announcement of new datacenters is trite. AI is a huge driver to consume IaaS resources at scale," says Pietro Delai, research director, Datacenter and Cloud Infrastructure for Latin America. "Another driver for local cloud solutions was intensified by geopolitical pressure that moved many countries to data sovereignty requirements within their territory, which could reshape the cloud landscape in the region."

IDC MarketScape: Middle East and Africa Hybrid Multicloud Management Platforms Vendor Assessment, 2025

Jebin George, George Ayad, Harish Dunakhe — Wed, 26 Nov 2025 05:00:00 GMT

This IDC study utilizes the IDC MarketScape model to assess vendors in the hybrid multicloud management software market in the Middle East and Africa.

"As organizations in the Middle East and Africa expand across public, private, sovereign, and edge environments, hybrid multicloud management platforms are becoming essential to unify operations and ensure governance. Enterprises should prioritize platforms with built-in AI and robust compliance capabilities to manage complexity, reduce operational overhead, and deliver consistent, secure performance across increasingly distributed cloud environments." — Jebin George, senior research manager for cloud, IDC Middle East and Africa

Lenovo Global Industry Analyst Summit 2025: Strategic Alliances and Partnerships Overview

Jeff Newton — Wed, 26 Nov 2025 05:00:00 GMT

This IDC Market Note discusses the Lenovo Global Industry Analyst Summit 2025. The Lenovo Global Industry Analyst Summit 2025 showcased Lenovo's strategic focus on building robust global alliances and a partner ecosystem to drive innovation, particularly in AI, hybrid cloud, and edge computing. Through its Lenovo 360 framework and deep collaborations with hyperscalers, ISVs, and industry experts, Lenovo aims to deliver end-to-end solutions, foster co-innovation, and address vertical market needs, positioning itself and its partners for sustained growth and leadership in the evolving technology landscape.