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IDC MarketScape: Worldwide Conversational Intelligence and Analytics Software 2026 Vendor Assessment

Hayley Sutherland — Thu, 24 Sep 2026 04:00:00 GMT

This IDC study represents a vendor assessment of the worldwide conversational intelligence and analytics software market through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that provide guidance about conversational intelligence and analytics software vendors and their offerings. This IDC MarketScape covers a number of major vendors participating in the market and focused on providing conversational intelligence and analytics software tools for a wide variety of use cases, data types, and communication channels. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.

"In a fast-moving market where AI is rapidly commoditizing conversational analytics capabilities, choosing a vendor that provides trust, transparency, and partnership may be as strong a factor in success as the technology itself," said Hayley Sutherland, research manager, Conversational AI at IDC. "Technology and business leaders should carefully assess their organization's AI maturity and needs, and examine vendors closely for both forward-looking, easy-to-use technology and the AI partnership and thought leadership they provide for their customers."

IDC's Worldwide Software and Public Cloud Services Spending Guide Taxonomy, 2026

Thu, 24 Sep 2026 04:00:00 GMT

This IDC study provides a detailed description of IDC's methodology and taxonomy for the segmentation of public cloud services by industry and company size, which is consistent across IDC's worldwide vertical research. It should be used as a companion piece for IDC's Worldwide Software and Public Cloud Services Spending Guide data deliverables. Technology suppliers may utilize this approach and structure as well to help them build an industry-focused organization.

"IDC's Worldwide Software and Public Cloud Services Spending Guide Taxonomy presents a comprehensive and standardized view of the software and public cloud services marketplace," says Serena Da Rold, senior director, IDC. "When used in conjunction with IDC's spending guide forecasts, it helps vendors understand and navigate IDC's data effectively and define their target markets in terms of industry and company size segments."

European UCaaS Market Share: Vendors that Shaped 2025Market Share: European UCaaS Shares, 2025 — Vendors That Shaped 2025

Graham Fruin — Wed, 23 Sep 2026 04:00:00 GMT

This IDC presentation examines the 2025 market shares of the leading vendors in the European UCaaS market.

"UCaaS solutions now require AI as a differentiator and not just an add-on to the product. UCaaS and CCaaS solutions are still converging, with businesses preferring to leverage both from a single platform. However, embedded AI should not compromise security with private cloud offerings becoming more important in the wake of the EU AI Act and regulatory requirements." — Graham Fruin, senior research analyst, European Enterprise Communications and Collaboration, IDC

IDC MarketScape: Worldwide Cloud Professional Services in the AI Era 2026 Vendor Assessment

Jennifer Thomson, Eren Eser — Wed, 23 Sep 2026 04:00:00 GMT

This IDC study represents a vendor assessment of the 2026 cloud professional services market through the IDC MarketScape model. This research is a quantitative and qualitative assessment of the characteristics that explain a vendor's success in the marketplace and help anticipate that vendor's ascendancy. This IDC MarketScape covers a variety of vendors participating in the worldwide cloud professional services market and reflects the dramatic reshaping of buyer expectations driven by generative and agentic AI. A record 27 vendors were evaluated, including six new entrants — Caylent, Infosys, Innova Solutions, Insight, Tech Mahindra, and Wipro — reflecting both the maturation of inclusion thresholds and the broader expansion of cloud professional services capability across the global services landscape.

"Cloud has shifted from being the destination of a transformation to being the foundation of a transformation. In 2026, the question for buyers is no longer 'how do I move to the cloud' but 'how does my cloud estate let me deploy and govern AI agents that materially change how my business runs' and the providers that can answer that question convincingly are the ones that will lead the next decade of this market," said Jennifer Thomson, vice president, Research at IDC.

IDC MarketScape: 中国AI医疗云解决方案2026年厂商评估

Erin Lin — Wed, 23 Sep 2026 04:00:00 GMT

本 IDC 研究聚焦于能够在中国市场提供AI医疗云解决方案提供商。IDC 针对入选的厂商的能力和战略进行综合评估，评估标准包括收入规模、产品技术能力、市场和生态以及未来发展战略等方面。各维度根据市场情况进一步划分为若干细分项，并配以不同权重，从而形成 IDC MarketScape 综合评分体系，通过 IDC 分析师针对各个厂商和大量最终用户的深入访谈，综合分析并确定各厂商在 IDC MarketScape 中的相对位置，并探讨厂商的特点和战略，总结发展趋势，为技术买家进行产品选型提供参考。

“在医保云索引、医共体数字化、医疗信创多重政策持续落地背景下，国内医疗云行业正在完成发展主线的迭代升级，行业重心从传统通用基础设施云，全面转向医疗专项 AI 云赛道。当前市场差异化核心聚焦医疗行业大模型、垂直场景智能化应用两大板块。医疗机构采购逻辑从单纯采购硬件资源，转变为按需采购 AI 模型服务、智能诊疗应用、数据治理能力。后续厂商唯有深耕医疗全链路 AI 应用，搭建适配医疗合规的模型底座，才能在区域统筹、基层数字化增量市场建立长期竞争壁垒。”——IDC 医疗与生命科学领域高级市场分析师林红。

Market Share: Worldwide Public Cloud Infrastructure as a Service — Compute and Storage Shares, 2025

Jasdeep Singh, Dave McCarthy — Wed, 23 Sep 2026 04:00:00 GMT

This IDC presentation examines the 2025 market shares of the leading vendors in the public cloud infrastructure as a service — compute and storage market.

"The public cloud IaaS market grew 24.6% to $172 billion in 2025 as AI workloads moved from experimentation to production, accelerating demand for scalable and specialized infrastructure. Enterprises are balancing performance, capacity, cost, and workload placement, making infrastructure optimization, interoperability, sovereignty, and AI economics central to cloud strategy." — Jasdeep Singh, research manager, Cloud and Datacenter Infrastructure Services, IDC

Market Forecast: Worldwide Public Cloud Infrastructure as a Service — Compute and Storage Forecast, 2026–2030

Jasdeep Singh, Dave McCarthy — Tue, 22 Sep 2026 04:00:00 GMT

This IDC study provides the five-year forecast for the public cloud infrastructure as a service — compute and storage market and delivers insight into the drivers and inhibitors of growth.

"As organizations scale AI and agentic workloads, they expect cloud infrastructure to deliver specialized compute, optimized storage, interoperability, and support for sovereignty and compliance while improving cost efficiency, utilization, and operational simplicity." — Jasdeep Singh, research manager, Cloud and Datacenter Infrastructure Services, IDC

Market Forecast: Worldwide Security Information and Event Management Forecast, 2026–2030

Michelle Abraham — Tue, 22 Sep 2026 04:00:00 GMT

This IDC study provides the five-year forecast for the security information and event management (SIEM) market. Although the death of SIEM has been predicted multiple times, the market continues to expand as vendors integrate user and entity behavior analytics (UEBA), security orchestration, automation, and response (SOAR), and AI agents to keep the platform at the center of security operations center workflows. EMEA is overtaking the Americas as the market's growth engine, driven by regulatory-driven monitoring mandates, though the Americas remains the largest region. Many organizations are using multiple SIEM providing opportunities to new vendors entering the SIEM market.

"The SIEM market is at an inflection point where AI agents are redefining the work of the security analyst. Vendors that embed agents capable of autonomous triage, investigation, and response are shifting the SIEM from a data platform analyst's query to one that actively works alongside them, says Michelle Abraham, Research Vice President, Security and Trust.

Market Share: Worldwide Software Change, Configuration, and Process Management Shares, 2025 — AI Leverage Drives DevOps Growth

Melinda-Carol Ballou — Tue, 22 Sep 2026 04:00:00 GMT

This IDC study examines the 2025 shares of the leading vendors in the worldwide software change, configuration, and process management (SCCPM) market. The worldwide SCCPM market reached $13.3 billion in 2025, growing 22.0% year over year as organizations invested in AI-assisted development tools and leveraged both larger platform relationships and technologies from a vibrant SCCPM sector with multiple providers growing 20+%. That said, the top 5 vendors together hold more than half of all market revenue, with the two leading platforms separated by less than 5 percentage points and all other vendors competing for the remainder.

"Double-digit growth for SCCPM continues, driven by software velocity, AI, emerging agents, and AI governance imperatives. SCCPM adoption reflects ongoing expansion and investment in code repositories and DevOps," said Melinda Ballou, research director AI Assurance, ALM, Quality and Portfolio Strategies at IDC. "Demand for collaboration, code governance, speedy delivery and efficiency, combined with AI adoption, underpin fast growth as organizations seek to optimize, incorporating effective AI governance, quality, and agentic orchestration in the face of geopolitical and economic volatility."

Healthcare and Life Sciences Banner Book

Mon, 21 Sep 2026 04:00:00 GMT

This IDC Pivot Table banner book includes data for the healthcare (payers and providers) and life sciences (pharma, biotech, and medical devices) industries from IDC's 2026 Industry AI and Cloud Path (IAICP) program.

IAICP provides insights into the adoption, utilization, decisioning, value creation, and strategic planning surrounding AI (including agentic AI and generative AI) and cloud, by industry, for 25+ different industries, including financial services (banking, insurance, and capital markets), energy (oil and gas and utilities), government (national/federal/civilian, state/provincial/local, and national security/military/defense), education (K–12 — U.S. only, higher education), healthcare (payers and providers — U.S. only), life sciences (pharma, biotech, and medical devices), manufacturing (discrete and process), transportation, retail, hospitality and foodservice (including commercial travel), and media and entertainment.

Covered topics include:

Generative AI: The use, impact, and value creation of AI within each industry, including over 200+ industry use cases
Cloud: Each industry's journey to the cloud, adoption levels, migration strategies, drivers and inhibitors, budgeting trends, purchasing preferences, buying channels, vendor ratings and advocacy scores, behavioral trends, and cloud adoption and buying intentions for 300+ industry-specific applications and workloads

IDC's 2026 Industry AI and Cloud Path program also includes in-depth customer satisfaction ratings on 6 major cloud service providers' delivery of these technologies across 18 metrics by industry.