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Market Forecast: European Contact Center Applications Forecast, 2026-2030

Oru Mohiuddin — Tue, 18 Aug 2026 04:00:00 GMT

This IDC study provides a five-year forecast for the contact center market and delivers insights into the drivers and inhibitors of growth.

"The adoption of agentic AI is increasing in Europe, making its way into large enterprises, but it is being adopted alongside deterministic AI in a hybrid format to optimize AI resources. Trust will be key for AI penetration, and vendors should focus on AI security, governance, and observability features as a priority for this region."

Orange Business' New Trust the Future Strategy, 2026

Masarra Mohamed, Jitesh Bhayani — Tue, 18 Aug 2026 04:00:00 GMT

This IDC Market Note examines Orange Business' Insights 2026 analyst event, where the company set out its Trust the Future strategy: a convergence of its transformation programs into a single AI-first platform business, anchored by a landmark partnership with Tech Mahindra and an increasingly product-level commitment to sovereignty that now spans cloud, connectivity, edge computing, IoT, and customer experience. IDC assesses the strategy as credible and differentiated, with execution risk concentrated in the Tech Mahindra transition and in converting trust and sovereignty into monetizable, at-scale revenue.

"Orange Business used Insights 2026 to show that Trust the Future is an acceleration of a strategy IDC has tracked since 2023, not a new direction, and one now backed by revenue, reference customers, and a coherent leadership narrative," said Jitesh Bhayani, research vice president, Worldwide Telecommunications Services at IDC.

SAP Sapphire 2026: The Autonomous Enterprise Vision Unveiled

Aly Pinder, Nadia Ballard — Tue, 18 Aug 2026 04:00:00 GMT

This IDC Market Note summarizes key takeaways and notable product announcements from SAP Sapphire 2026, held on May 11 to 13, 2026, in Orlando, Florida.

IDC's Cloud Pulse, 2Q26: Executive Summary — When the Cloud Came Under Fire

Rob Tiffany — Mon, 17 Aug 2026 04:00:00 GMT

This IDC Market Presentation is an executive summary of IDC's 2Q26 Cloud Pulse Survey findings. It covers cloud buyer priorities, cloud strategy, responses to cloud disruptions, and cloud workload resilience.

IDC's Worldwide Communications Platform as a Service Taxonomy, 2026

Masarra Mohamed — Mon, 17 Aug 2026 04:00:00 GMT

This IDC study presents IDC's worldwide communications platform as a service (CPaaS) taxonomy for 2026. It defines the CPaaS market, establishes the primary segments and subsegments used for IDC market sizing and forecast work, and clarifies scope boundaries with adjacent markets including unified communications and collaboration, contact center as a service, and standalone identity and AI software. The taxonomy organizes the CPaaS market into six primary segments: messaging APIs, voice APIs, video APIs, network APIs, other APIs, and miscellaneous services, with associated subsegments reflecting how vendors package and sell programmable communications capabilities. This document is intended for CPaaS providers, telecom operators, technology buyers, and investors that need a consistent framework for analyzing the CPaaS market, positioning vendor portfolios, and interpreting IDC CPaaS market sizing and forecast research.

"The CPaaS market in 2026 is defined by the convergence of channel APIs, network APIs, and AI-enabled automation into unified intelligent customer engagement platforms. This taxonomy organizes the market to reflect how vendors provide programmable communications beyond isolated channels into intelligent integrated platforms." — Masarra Mohamed, senior research analyst, Communications Platform as a Service, IDC

IDC Market Glance: 中国工业AI及智能体，2Q26

Yanze Du — Fri, 14 Aug 2026 04:00:00 GMT

本IDC Market Glance报告聚焦中国工业AI及智能体市场的发展现状与生态格局，系统梳理工业Agent、工业物理AI、工业模型、AI平台及产业参与者，展现工业智能化从数字世界走向物理世界的发展趋势。

生成式AI快速发展正在重塑工业软件、工业互联网市场格局。在此背景下，IDC持续追踪中国工业AI市场和工业软件市场，并对未来市场进行预测。IDC预计，到2029年，中国工业AI市场投资规模将达到1,087.2亿元人民币，2024—2029年复合增长率（CAGR）达到33.6%，成为中国工业数字化市场增长最快的领域之一。

Market Forecast: Worldwide Datacenter Facilities Owners and Operators Forecast, 2026–2030

Mikhail Jaura, Luis Fernandes, Andrew Buss — Fri, 14 Aug 2026 04:00:00 GMT

This IDC presentation provides the five-year forecast for the datacenter facilities owners and operators market and delivers insights into the drivers and inhibitors of growth.

“AI demand has the datacenter market steamrolling, and gigawatt builds have everyone competing for power. Operators aren’t waiting on the grid anymore; many are building their own. Growth has never been faster, but the constraint has shifted from capital to power, and the gap between announced gigawatts and energized megawatts is now the number that matters,” says Mikhail Jaura, senior research analyst, Cloud and Datacenters, Enterprise Infrastructure.

市场份额：中国AI云存储市场份额，2025

Rachel Liu, Qijin Chen — Fri, 14 Aug 2026 04:00:00 GMT

本IDC研究分析了2025年中国AI云存储市场的规模、增速、领先厂商市场份额，以及市场重点发展变化等内容。

IDC中国云计算研究领域研究总监刘丽辉表示：“2025年中国AI云存储市场实现迅猛增长，整体市场规模达6.6亿美元，同比增长62.3%。中国市场正在向‘AI原生云存储’与‘AI优化云存储’双轨并行演进，AI原生云存储主导模型训练场景，AI优化云存储则在推理与Agent全生命周期场景中快速渗透。随着Agent框架逐渐走向生产环境，AI云存储正从‘算力附属品’升级为AI基础设施的核心独立赛道。”

Cohesity in the AI Era: From Prevention to Proactive Resilience

Archana Venkatraman, Duncan Brown — Thu, 13 Aug 2026 04:00:00 GMT

This IDC Market Perspective details the importance of Cohesity in the AI era. Enterprise technology buyers evaluating cyber-resilience investments should treat recoverability as a compliance and trust question (not solely a technical one) and should require vendors to demonstrate (not merely assert) clean-point validation, sovereignty attestation, and cross-functional drill capability.

"Cohesity's current positioning is well aligned to this requirement set, supported by a substantially unified platform, sovereignty-capable architecture, and a measured, human-in-the-loop approach to AI and agentic infrastructure protection," says Archana Venkatraman, senior research director, Cloud Data Management, IDC. "The near-term test for Cohesity is execution: converting consultative, services-heavy engagements such as maturity assessments and resilience workshops into repeatable, auditable product capabilities at scale."

IDC Market Glance: Connectivity Automation, 3Q26

Shari Lava — Thu, 13 Aug 2026 04:00:00 GMT

The IDC Market Glance is a taxonomy document intended to visually depict a concise current-state view of the connectivity automation market. As enterprises manage a growing number of interconnected applications across hybrid and multicloud environments, demand is rising for integration and connectivity tools that can automate and secure data exchange. This edition covers integration software and services, API life-cycle management, connectors and adapters, and B2B/EDI-based data exchange.