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IDC MarketScape: Worldwide AI-Enabled IT Service Management Software 2026 Vendor Assessment

Snow Tempest — Fri, 25 Sep 2026 04:00:00 GMT

This IDC study presents a vendor assessment of the worldwide IT service management software market through the IDC MarketScape model.

"The IT service management software market continues to evolve, often facilitated by automation and AI, which leads to needs for accurate organizational and technical context," said Snow Tempest, research manager, IT Service Management at IDC.

IDC MarketScape: Worldwide Digital Fax 2026 Vendor Assessment

Evan Hardie, Geoffrey Wilbur — Fri, 25 Sep 2026 04:00:00 GMT

This IDC study assesses vendor activities in the ongoing fax market transition from analog to digital. This study uses the IDC MarketScape model to assess multiple quantitative and qualitative criteria that can be used to evaluate a vendor's offerings and position in the marketplace. The evaluation is based on a standardized set of parameters, which IDC uses to produce a comprehensive assessment of digital fax vendors.

"As the fax market continues to evolve alongside the broader shift toward AI-driven document intelligence, vendors have made significant progress moving fax beyond a standalone, legacy channel into a broader layer of secure, agentic AI–enabled workflow automation," said Evan Hardie, senior director, IDC's Imaging, Printing and Document Solutions research. "The benefits of implementing a digital fax infrastructure to safely and securely distribute important business information remain numerous, and continue to carry significant bottom-line financial and operational impact. At the same time, buyers should look closely at ownership stability and depth of security certification, given the wave of consolidation, leadership transitions, and acquisitions reshaping the vendor landscape. Any one of the vendors analyzed in this IDC MarketScape could still help an organization effectively make the transition and begin to reap the benefits of such a move, provided that the vendor's road map and organizational footing align with the buyer's long-term needs."

IDC MarketScape: Japan Unified AI Platforms 2026 Vendor Assessment

Takuya Uemura, Takashi Manabe — Thu, 24 Sep 2026 04:00:00 GMT

本調査レポートは、国内Unified AI（Artificial Intelligence） Platforms市場における主要ベンダーに対して、IDC MarketScapeモデルに基づいて「戦略（Strategies）」および「能力（Capabilities）」の評価を行い、その分析結果を報告するものである。また、ITバイヤーがUnified AI Platformを選定する際に留意すべき事項を提示している。

「国内企業のAI活用は、個別のツールの組み合わせから、データ・モデル・AIエージェント・ガバナンスを一体で扱う統合的なプラットフォーム（Unified AI Platforms）へと軸足を移しつつある。同プラットフォームは必ずしも相互排他的な競合関係にあるわけではなく、企業のAI環境は複数のプラットフォームの併存を前提とせざるを得ない。したがってプラットフォームの有用性は、自社が内包する機能の広さだけでなく、他のプラットフォームとの相互利用性や、オープンなエコシステムの中でハブとしての役割をどこまで担えるかによっても左右される。ITバイヤーは、エージェンティックAIへの対応など、機能面の成熟度を個別に見極めた上で、既存のデータ基盤との連携性や横断的なガバナンスを選定の中心的な評価軸に据えるべきである」と、IDC Japan、AI and Automationのシニアリサーチマネージャーである植村卓弥は分析している。

IDC MarketScape: Worldwide Conversational Intelligence and Analytics Software 2026 Vendor Assessment

Hayley Sutherland — Thu, 24 Sep 2026 04:00:00 GMT

This IDC study represents a vendor assessment of the worldwide conversational intelligence and analytics software market through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that provide guidance about conversational intelligence and analytics software vendors and their offerings. This IDC MarketScape covers a number of major vendors participating in the market and focused on providing conversational intelligence and analytics software tools for a wide variety of use cases, data types, and communication channels. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.

"In a fast-moving market where AI is rapidly commoditizing conversational analytics capabilities, choosing a vendor that provides trust, transparency, and partnership may be as strong a factor in success as the technology itself," said Hayley Sutherland, research manager, Conversational AI at IDC. "Technology and business leaders should carefully assess their organization's AI maturity and needs, and examine vendors closely for both forward-looking, easy-to-use technology and the AI partnership and thought leadership they provide for their customers."

IDC Survey Spotlight: How Is Digital Sovereignty Impacting Enterprise Network Infrastructure Strategy?

Taranvir Singh — Thu, 24 Sep 2026 04:00:00 GMT

This IDC Survey Spotlight examines how digital sovereignty requirements are shaping enterprise network infrastructure strategies. The results are based on IDC’s July 2026 Enterprise Infrastructure Pulse Survey (second quarter) of 856 enterprise network executives and experts.

“Sovereign networking is emerging as an enterprise IT architecture consideration, as a core part of strengthening an organization’s digital sovereignty posture,” notes Taranvir Singh, research manager, Networking and Infrastructure Services at IDC. Enterprises are achieving this by implementing network observability, segmentation, and private connectivity.

IDC's Worldwide Software and Public Cloud Services Spending Guide Taxonomy, 2026

Thu, 24 Sep 2026 04:00:00 GMT

This IDC study provides a detailed description of IDC's methodology and taxonomy for the segmentation of public cloud services by industry and company size, which is consistent across IDC's worldwide vertical research. It should be used as a companion piece for IDC's Worldwide Software and Public Cloud Services Spending Guide data deliverables. Technology suppliers may utilize this approach and structure as well to help them build an industry-focused organization.

"IDC's Worldwide Software and Public Cloud Services Spending Guide Taxonomy presents a comprehensive and standardized view of the software and public cloud services marketplace," says Serena Da Rold, senior director, IDC. "When used in conjunction with IDC's spending guide forecasts, it helps vendors understand and navigate IDC's data effectively and define their target markets in terms of industry and company size segments."

Market Analysis Perspective: Japan Enterprises and SMB IT Spending Trends, 2026

Hitoshi Ichimura — Thu, 24 Sep 2026 04:00:00 GMT

本IDC Market Analysis Perspective（MAP）は、国内IT市場における産業分野別、企業規模別（従業員規模別／年商規模別）の2026年の市場動向、および2026年～2030年の予測を提供する。

また、ユーザー企業のIT支出予算動向、AI（Artificial Intelligence）、生成AI、AIエージェントなどソリューションの利用動向、デジタルビジネスの推進動向に関する調査結果も併せて提供している。IDCでは、国内IT市場に関する産業分野別および企業規模別、地域別のIT支出動向の調査レポートを年間情報提供サービスとして提供している。このサービスでは、産業分野別、企業規模別、地域別での市場動向と市場規模を調査、分析している。加えて、SMB（Small and Medium-sized Business：中堅中小企業、従業員規模999人以下）、および大都市圏以外の地域（北海道／東北地方、北陸／甲信越地方、中国／四国地方、九州／沖縄地方）における第3のプラットフォームソリューション支出、デジタル化、デジタルビジネス推進動向ならびにITサプライヤー、地場のSIer（Systems Integrator）、販売代理店の支援状況について重点的に調査、分析を行っている。

Market Share: Worldwide Security Governance, Risk, and Compliance Software Shares, 2025 — ServiceNow and Vanta Outpace the Market as AI Moves from Assistant to Agent

Philip D. Harris, CISSP, CCSK — Thu, 24 Sep 2026 04:00:00 GMT

This IDC presentation examines the 2025 market shares of the leading vendors in the security governance, risk, and compliance (GRC) software market.

Worldwide GRC software revenue grew 11.4% to $8.4 billion in 2025, as Diligent's lead narrowed to a 7.2% share while ServiceNow and Vanta each outgrew the market on AI-native platform depth.
A wave of 2025 acquisitions — Drata and SafeBase, Goldman Sachs Alternatives and NAVEX, and Wolters Kluwer and StandardFusion — shows GRC vendors consolidating trust, ethics, and audit capability into single platforms.

"AI is still the force multiplier we called out last year, but now we can see it in the growth numbers themselves. The vendors posting the steepest gains in 2025, ServiceNow, Vanta, and Workiva, among them, are the ones that moved fastest from AI-assisted to AI-native workflows. The rest of the market is still competing on modules. They're competing on outcomes." — Philip D. Harris, CISSP, CCSK, research director, Governance, Risk, and Compliance (GRC) Solutions, IDC

European UCaaS Market Share: Vendors that Shaped 2025Market Share: European UCaaS Shares, 2025 — Vendors That Shaped 2025

Graham Fruin — Wed, 23 Sep 2026 04:00:00 GMT

This IDC presentation examines the 2025 market shares of the leading vendors in the European UCaaS market.

"UCaaS solutions now require AI as a differentiator and not just an add-on to the product. UCaaS and CCaaS solutions are still converging, with businesses preferring to leverage both from a single platform. However, embedded AI should not compromise security with private cloud offerings becoming more important in the wake of the EU AI Act and regulatory requirements." — Graham Fruin, senior research analyst, European Enterprise Communications and Collaboration, IDC

IDC MarketScape: Worldwide Cloud Professional Services in the AI Era 2026 Vendor Assessment

Jennifer Thomson, Eren Eser — Wed, 23 Sep 2026 04:00:00 GMT

This IDC study represents a vendor assessment of the 2026 cloud professional services market through the IDC MarketScape model. This research is a quantitative and qualitative assessment of the characteristics that explain a vendor's success in the marketplace and help anticipate that vendor's ascendancy. This IDC MarketScape covers a variety of vendors participating in the worldwide cloud professional services market and reflects the dramatic reshaping of buyer expectations driven by generative and agentic AI. A record 27 vendors were evaluated, including six new entrants — Caylent, Infosys, Innova Solutions, Insight, Tech Mahindra, and Wipro — reflecting both the maturation of inclusion thresholds and the broader expansion of cloud professional services capability across the global services landscape.

"Cloud has shifted from being the destination of a transformation to being the foundation of a transformation. In 2026, the question for buyers is no longer 'how do I move to the cloud' but 'how does my cloud estate let me deploy and govern AI agents that materially change how my business runs' and the providers that can answer that question convincingly are the ones that will lead the next decade of this market," said Jennifer Thomson, vice president, Research at IDC.