IDC FutureScape: Worldwide Generative Artificial Intelligence 2025 Predictions

IDC FutureScape Figure

• Figure: IDC FutureScape: Worldwide Generative Artificial Intelligence 2025 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

• Summary of External Drivers

• Predictions: Impact on Technology Buyers

• Prediction 1: By 2027, 60% of G2000 Organizations Will Adopt Performance-Intensive, Software-Driven, Scale-Out Storage Infrastructure and Unified Data Management to Accelerate Insights for AI and Analytics

• Associated Drivers

• IT Impact

• Guidance

• Prediction 2: By 2027, 63% of G2000 Companies Will Reduce CRM Spending, Opting for More Advanced Data Tools (CDPs, Data Lakes), Diverse Sources (Third-Party Signals, ID Resolution), and AI-Powered Interfaces

• Associated Drivers

• IT Impact

• Guidance

• Prediction 3: By 2029, AI-Driven Automation Will Empower 52% of G2000 Companies to Adopt Immersive Technologies to Reimagine Customer Engagement and Foster Deeper Connections

• Associated Drivers

• IT Impact

• Guidance

• Prediction 4: By 2025, 85% of Organizations Will Be Formalizing Policies and Oversight to Address AI Risks (e.g., Ethical, Brand, PII), Aligning AI Governance with Strategic Business Goals

• Associated Drivers

• IT Impact

• Guidance

• Prediction 5: In 2026, Over One-Third of Organizations Will Be Stuck in the Experimental, Point Solution Phase of AI Experimentation, Requiring a Shift of Focus to Enterprise Use Cases to Deliver ROI

• Associated Drivers

• IT Impact

• Guidance

• Prediction 6: By 2028, 45% of Organizations Will Use AI-Powered Tools to Move 60% of Enterprise Workloads to the Most Optimal Environments

• Associated Drivers

• IT Impact

• Guidance

• Prediction 7: By 2026, 40% of Multicloud Environments Will Leverage Generative AI to Streamline Security and Identity Access Management, Reducing Manual Efforts by 50%

• Associated Drivers

• IT Impact

• Guidance

• Prediction 8: By Mid-2026, 60% of G2000 Will Have New KPIs to Align AI-Infused Processes and Employee's Workflows, Which Will Drive 45% Improvements in Overall Operational Efficiency and Employee Productivity

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 9: By 2026, 20% of Frustrated Knowledge Workers with No Development Experience Will Take Charge of Transforming How They Work by Building Their Own Agentic Workflows, Improving Cycle Times by 40%.

• Associated Drivers

• Impact

• Guidance

• Prediction 10: By 2028, 80% of Foundation Models Used by Enterprises Will Be from a Max of Three Providers as the FM Market Will Consolidate Due to Unsustainable Business Models.

• Associated Drivers

• IT Impact

• Guidance

Advice for Technology Buyers

External Drivers: Detail

• AI-Driven Business Models — Moving from AI Experimentation to Monetization

• The Drive to Automate — Toward a Data-Driven Future

• AI-Driven Workplace Transformation — Building Tomorrow's Workforce Today

• Regulatory Flux — Navigating Compliance Challenges in a Shifting Policy Landscape

• Expanding Digital Security Frontiers — Fortification Against Multiplying Threats

• Responsible and Human-Centric Technology — Ethics in the Enterprise

• Customer Experience Squared — Consumer and Citizens Expectations for Digital Services

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• Related Research