IDC FutureScape: Worldwide Intelligent Content Services and Knowledge Management 2025 Predictions

IDC FutureScape Figure

• Figure: IDC FutureScape: Worldwide Intelligent Content Services and Knowledge Management 2025 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

• Summary of External Drivers

• Predictions: Impact on Technology Buyers

• Prediction 1: By 2025, 20% of Large Enterprises Will Establish a Centralized and Often Underfunded KnowledgeOps Role, Tasked with Both IT Investments and Fostering a Knowledge-Sharing Culture

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 2: By 2028, 65% of Organizations Will Embrace Modularized and Centralized Content-Centric Operations, Moving Toward a Unified Content Model for Their Content Technologies Stack

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 3: Driven by Advancements in GenAI Capabilities, Multimodal AI, and Ecosystem Maturity, 70% of Organizations Will Expect IDP Capabilities to Be Embedded Directly Within Workflows by 2027

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 4: By 2026, 40% of G2000 Companies Will Have Teams with Named AI Assistants as Coworkers, Driving Improved Time-to-Results Metrics

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 5: Because of Persistent Paper-Based Workflows, by 2025, 75% of Enterprises Will Develop an Integrated Strategy to Prioritize Seamless Integration Between Paper and Digital Content

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 6: By 2027, 40% of G1000 Companies Will Improve Collaboration and Real-Time Reporting with New Visual, Auditory, and Tactile Content

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 7: By 2028, 75% of Organizations Will Embrace Advancements in GenAI Models and Embeddings to Reduce or Eliminate the Need for Distinct Data Classification and Normalization Tasks

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 8: By 2027, GenAI Will Create 30% Additional Knowledge Using Data That Is Mined, Extracted, and Curated from Ad Hoc Sources Such as Transcripts, Notes, and Conversation Streams

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 9: By 2028, 40% of Organizations Will Be Using GenAI for End-to-End Creation of Regularly Scheduled Content, from Trend Prediction Through Ideation to Final Output

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 10: By 2028, 30% of Enterprise Content Will Be Componentized, Enabled by GenAI-Powered Creation, Search, Recommendations, and Management

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

Advice for Technology Buyers

External Drivers: Detail

• AI-Driven Business Models — Moving from AI Experimentation to Monetization

• The Drive to Automate — Toward a Data-Driven Future

• AI-Driven Workplace Transformation — Building Tomorrow's Workforce Today

• Responsible and Human-Centric Technology — Ethics in the Enterprise

• Battling Against Technical Debt — Overcoming Hurdles to IT Modernization

Learn More

• Related Research