Why Words Matter: A Future of Work Terminology Guide

Situation Overview

• Digital Transformation

• Work Transformation

• Types of Workers

• Frontline Workers

• Knowledge Workers

• Gig Workers

• IDC's Future of Work Framework

• Figure: IDC's Future of Work Framework

• Pillars of IDC's FoW Thought Leadership Framework

• Augmentation

• Concepts Addressed by Augmentation

• AI/ML Software

• Figure: Significant Challenges to Maximize the Value of Organizations' AI/ML Initiatives

• Figure: Approaches That Best Describe the Talent Management Strategy for AI/ML Initiatives

• Augmented Reality/Virtual Reality

• Digital Assistants/Digital Coworkers

• Figure: Sources for an Organization's Talent Needs in 2023

• Generative AI

• Figure: Generative AI Adoption in 2023

• Figure: Generative AI Use Case and Impact

• Low-Code/No-Code Automation

• Robotic Process Automation

• Figure: Automation Technologies Being Deployed in the Next 18 Months

• Culture

• Concepts Addressed by Work Culture

• Empathetic Leadership

• Employee Experience

• Labor/Skills Shortages

• Learning Management System

• Figure: Top Initiatives to Improve Training, Upskilling, and Cross-Skilling

• Reskilling/Upskilling

• Talent Attraction and Development

• Workforce Optimization

• Space/Place

• Concepts Addressed by Space/Place

• Figure: Areas Most Immune to Budget Reduction in 2023 Regardless of the Economic Environment

• Field Work

• Flexible/Hybrid Work

• Hotdesking

• Intelligent Digital Workspaces

• IT Service Management

• Physical Workplace

• Proximity Bias

• Remote Work

• Return to Office/Return to Facility/Return to Workplace

• Tool Democratization

• Technology Parity/Digital Parity

• Unified Communications and Collaboration

• Redesigning Physical Workplaces

• Figure: Technologies in Redesigning Work Facilities in the Next 18 Months

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• Related Research

• Synopsis