target audience: TECH BUYER  Publication date: Nov 2020 - Document type: IDC PlanScape - Doc  Document number: # US46955320

IDC PlanScape: Forging Effective KPIs — Measuring IT's Efficiency and Effectiveness

By:  Cora Carmody

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Table of Contents


  • IDC PlanScape Figure

    • Figure: IDC PlanScape: Executive Summary of Forging Effective KPIs for Measuring IT's Efficiency and Effectiveness

  • Executive Summary

  • Why Is Measuring IT's Efficiency and Effectiveness Important?

    • Figure: Maturation of IT KPIs

  • What Is Measuring IT's Efficiency and Effectiveness?

  • Who Are the Key Stakeholders?

    • Table: Key Stakeholders in Measuring the Efficiency and Effectiveness of IT

  • How Can My Organization Take Advantage of Measuring IT's Efficiency and Effectiveness?

    • Table: Common Measures of Efficiency and Effectiveness

    • Table: Representative Metrics by Process Area

  • Advice for Technology Leaders

  • Related Research