target audience: TECH BUYER  Publication date: Nov 2024 - Document type: IDC Perspective - Doc  Document number: # AP52661124

Transforming the Workforce for Effective GenAI Deployment: The ServiceNow Approach

By: 

  • Abhishek Kumar
  • Estelle Quek
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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: ServiceNow Provides a Route to Faster ROI for GenAI Implementation

  • Situation Overview

    • Figure: Most Important Processes or Policies for GenAI Success for APJ-Based Businesses

    • About ServiceNow

    • ServiceNow's GenAI Approach

    • Culture and Change Management

    • Top Challenges to Effectively Deploy GenAI

    • ServiceNow GenAI Deployment Advice for Technology Buyers

    • Achieving Tangible Benefits Quickly

    • Figure: Typical Timeline for Seeing ROIs from AI and GenAI Initiatives

    • Helping Businesses Transition to the Simplicity of a Single AI-Infused Platform

    • Combating GenAI Hype and Fears of Job Elimination with Education

  • Advice for the Technology Buyer

  • Learn More

    • Related Research

    • Synopsis