Generative AI in Retail Banking: Opportunities and Use Cases

Executive Snapshot

• Figure: Executive Snapshot: Opportunities for Generative AI in Retail Banking

New Market Developments and Dynamics

• The Rise of GenAI

• Figure: The Relationship Between GenAI and Other AI Techniques

• The GenAI-Driven Bank of the Future

• Figure: The Architecture of the GenAI-Driven Bank of the Future

• GenAI-Powered Customer Journeys

• Acquisition

• Chat and Voice Bots

• Personalized Marketing Campaigns

• Dynamic Pricing

• Negotiation Engines

• Onboarding

• Transaction Processing

• Servicing

• Knowledge Management

• Asynchronous Servicing

• Portfolio Management

• Risk Management and Collections

• Fraud Detection

• Collections

Advice for the Technology Supplier

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• Related Research

• Synopsis