target audience: TECH SUPPLIER  Publication date: Jun 2023 - Document type: Market Perspective - Doc  Document number: # AP50337723

Applications of Generative AI in Customer Experience

By: 

  • Lavanya Jindal
  • Seng Keong Low
  • Daniel-Zoe Jimenez
Add to shopping cart $7,500.00
Back to Document Abstract

Content

List of Figures



Related Links

Back to Document Abstract

Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Applications of Generative AI in Customer Experience

  • New Market Developments and Dynamics

    • How to Realize the Future Enterprise Value

    • Potential of Generative AI

    • Figure: Current Approach Toward Generative AI

    • Figure: Top 3 CX Use Cases of Generative AI

    • Figure: Areas that Will See the Most Impact in the Next 18 Months

    • Conversational Applications

    • Knowledge Management Applications

    • Marketing Applications

    • How Are Companies Embracing the Generative AI Revolution

  • Advice for the Technology Supplier

    • Recommendations for Tech Sales Leaders

    • Recommendations for Tech Marketing Leaders

  • Learn More

    • Related Research

    • Synopsis