target audience: TECH BUYER  Publication date: Sep 2023 - Document type: IDC Perspective - Doc  Document number: # AP49173823

How Do Experiential Value Streams Contribute to Customer Success?

By: 

  • Lavanya Jindal
  • Daniel-Zoe Jimenez
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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: How Do Experiential Value Streams Contribute to Customer Success?

  • Situation Overview

    • Figure: The Impact of Disruptions on IT Spending Levels

    • Recent Market Developments

    • Figure: Value Realized from Sustainability Initiatives

    • Figure: Top 5 External Market Shifts

    • What Does Experiential Value Mean?

    • Figure: How to Define Success Metrics to Measure Value

    • How Do Vendors Demonstrate Value to Tech Buyers?

    • How Do Tech Buyers Invest in Value?

    • Top CX Investment Priorities for Customer Lifetime Value

    • Figure: CX Technologies That Improve Customer Lifetime Value

  • Advice for the Technology Buyer

  • Learn More

    • Related Research

    • Synopsis