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Publication date: 18 Nov 2024

IDC Announces the 2024 Future Enterprise Awards Winners for Singapore

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Changi Airport Group and David Tan of Income Insurance Receive Future Enterprise of the Year and CIO/CDO of the Year Awards, Respectively

SINGAPORE, 19 November 2024 – IDC has announced the winners of the 2024 Future Enterprise Awards (FEA) Singapore, recognizing outstanding digital transformation (DX) efforts and leadership that leverage technology to drive business success and secure competitive advantage. This year’s honorees are recognized for their leadership in navigating their industries through innovative, technology-driven strategies that reflect the ever-evolving digital landscape.

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The 2024 winners highlight Singapore’s vibrant ecosystem of digital innovators, with awardees representing various sectors, from higher education to financial services and public institutions. The awards span categories such as connectedness, customer experience, digital infrastructure, operations, and industry ecosystems. The event also honors leadership excellence through the prestigious CIO/CDO of the Year and Future Enterprise of the Year awards.

“The 2024 Future Enterprise Awards winners from Singapore showcase how digital transformation can drive impactful business outcomes and industry leadership. By embracing cutting-edge technologies in AI, 5G, and advanced data analytics, these organizations are redefining customer experiences, streamlining operations, and pioneering innovative solutions that are shaping the future of their respective industries,” says Linus Lai, Vice President, Digital Business, IDC Asia/Pacific

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As global challenges reshape industries, enterprises are driven to adopt sustainable, tech-driven models. Now in its 8th year, the IDC Future Enterprise Awards have honored over 600 winners from 6,000+ nominations, recognizing digital-first pioneers from 3,000 organizations across 12 countries who are redefining their industries.

Following a two-phased approach, each nomination is evaluated by IDC analysts, with country winners then qualifying for a regional competition judged by a panel of international experts. The following are the best out of all the nominations received from Singapore:

Best in Future of Connectedness | NUS Wi-Fi On the Move by National University of Singapore (NUS)

NUS Wi-Fi On the Move extends NUS' secure, high-speed Wi-Fi network across Singapore, leveraging 5G technology and catering to remote learners, field researchers, and staff who need seamless connectivity to NUS Wi-Fi. Available to all members of the NUS community, the solution addresses the need for consistent, and most importantly, secure Wi-Fi connectivity. This initiative drastically reduces costs by 80% per remote setup compared with traditional methods and improves setup turnaround time by 95%, enhancing operational efficiency. Qualitatively, it enriches teaching quality, supports learning anytime and anywhere, and streamlines administrative tasks. More importantly, it marks a paradigm shift toward a Borderless University, setting standards for inclusive connectivity solutions. NUS Wi-Fi On the Move sets a precedent for educational institutions, showcasing the potential for future-ready infrastructure and exemplifies innovation.

Best in Future of Customer Experience | Unified Platform by Singapore Telecommunications Limited (Singtel)

Singtel’s Unified Platform improved customer experience by consolidating services into a single self-service portal, streamlining business needs, enhancing satisfaction, and driving innovation. Leveraging advanced cloud solutions, including container and application programming interface (API) technologies, alongside security information and event management (SIEM) solutions, the Unified Platform is fortified by Singtel's rigorous IT, technology, security, and DevOps standards. At the core of the Unified Platform is customer centricity, driven by extensive user research, persona-driven analysis, and UX research-based components. Regular prototype reviews are being done with a focus on optimizing the customer journey, ensuring paramount satisfaction. Since the launch of the platform, more than 100,000 enterprise users have been onboarded.

Best in Future of Digital Infrastructure | Cash Investigation Workflow (CIW) by DBS Bank

DBS Bank's Institutional Banking Group Operations (IBGO) has revolutionized payments investigation with the Cash Investigation Workflow (CIW). This cutting-edge solution leverages AI, ML, natural language processing (NLP), and application programming interfaces (APIs) to automate a previously manual-intensive process. CIW streamlines the customer journey, eliminates the need for manual intervention, and dramatically enhances employee productivity. By embracing digital transformation (DX), DBS (IBGO) has set a new standard for efficiency and innovation in the financial industry. In terms of effort reduction and savings, CIW has resulted in a reduction of 5,000 transactions requiring manual interventions on average per month in the five months since launch for outward payments. This represents approximately 35% of the total daily volume.

Best in Future of Enterprise Intelligence | Harnessing the Transformative Power of Guest Insights by Sentosa Development Corporation

Sentosa Development Corporation's (SDC) vision is to provide exceptional customer experience and create meaningful, lasting relationships with the guests to meet their evolving needs. Toward achieving this objective, SDC launched a suite of customer relationship management (CRM) capabilities in March 2024 that transforms the way Sentosa harnesses and activates data insights. This initiative integrates complex source systems across the organization, breaking down siloed databases to build together guest data and profile, transactions activities, loyalty information, case enquiry, as well as entry and exit information from gantry and carparks. The CRM solution achieves this objective by orchestrating data sharing and engagement workflows across independent systems; and enabling end-to-end customer management, from acquisition to retention. A major outcome of this project is savings of about 105–210 man-hours per month in case turnaround time for the Guest Services Team.

Best in Future of Industry Ecosystems | ZALORA Platform Services by Zalora South East Asia Pte Ltd

Since its launch, ZALORA Platform Services has empowered hundreds of brands to reach Southeast Asia's (SEA) diverse markets with unparalleled flexibility and cost efficiency with a one-stop shop of comprehensive operations, data, and marketing services. Supported by a supply chain infrastructure that can be leveraged across all digital platforms, ZALORA Platform Services streamlines ecommerce operations with modular solutions, such as centralized stock management, localized delivery options, and efficient return management, seamlessly connecting brands with consumers and ensuring a consistent multichannel shopping experience. With upgrades to the fulfilment software and investments in expanding logistics capabilities, Zalora has achieved a processing capacity of 150,000 items per day, scalable up to 5x during peak periods. Furthermore, it has led to 99.99% picking accuracy and 98% on-time delivery during peak campaigns.

Best in Future of Work | A Future-Ready Fair and Progressive Work Practices System (EmPOWER) by Ministry of Manpower Singapore

EmPOWER revolutionizes employment dispute resolution for the Ministry of Manpower Singapore and the Tripartite Alliance Limited. It offers an innovative, self-service digital platform with an AI-driven chatbot, online dispute resolution capabilities and advanced case management tools for resolving employment disputes. This forward-thinking strategy enhances the efficiency, fairness, and accessibility of dispute resolution for customers. Additionally, it provides significant benefits to staff, such as improved efficiency through technology and greater flexibility in work arrangements. EmPOWER exemplifies digital transformation, setting a benchmark for global best practices in creating an agile, inclusive, and efficient Future of Work environment.

Future Enterprise of the Year | Enterprise Digital Hub by Changi Airport Group (CAG)

The new enterprise architecture platform called Enterprise Digital Hub is made up of a customized stack of services & designed with the decoupled architecture to speed up the development & deployment of digital services & applications. 

This platform not just enables CAG to roll out proof of concepts & minimum viable products in a much better & faster pace, but also supports them to move to full production mode once the MVPs & their related use cases are proven. All the digital services & applications are designed to operate with high availability, scalability, security, performance, and redundancy in mind. Moving forward, CAG will continue to introduce more new capabilities & functionalities to this Enterprise Digital platform, such as Generative AI (Gen AI), Predictive Analytics, IT Services Management (ITSM), etc., respectively.

CIO/CDO of the Year | David Tan of Income Insurance

David was able to lead the organization to deliver impactful innovations in AI/ML, build generative AI (GenAI) solutions, operationalize data governance, create an ethical AI and GenAI framework with risk management, develop knowledge management GenAI solution across multiple functions; champion new workstreams in enhancing controls and governance; and successfully partner across the organization in developing new commercialisation and technical assets leveraging Data, Analytics and AI. This resulted in embedded strategic capability and measurable impact across the organization.

Special Award for Digital Innovation | Food Services Applications Suite by FairPrice Group

FairPrice Group (FPG) has revolutionised the dining experience across its F&B brands such as Kopitiam. Kopitiam’s cutting-edge technology ecosystem benefits all stakeholders. Its comprehensive suite of state-of-the-art point-of-sale (POS) system for seamless, digitally enabled payments, robust admin panel for streamlined outlet management, and collaborative partner centre providing tenants with data-driven insights to make informed business decisions. FPG's omni-channel integration strategy places customers at the forefront, offering unparalleled online and offline experiences, exclusive group benefits, and a rewarding loyalty programme. Customer data and tenant performance insights empower Kopitiam with targeted marketing, optimised outlet expansion, and curated menu strategies. The platform's cross-operating system compatibility ensures accessibility, future-proofing its scalability. Over 90 outlets and 800,000 customers benefit from this digital integration, with over 1,000 POS systems facilitating over 250,000 transactions daily.

Special Award for Sustainability | Sustainability Hub by OCBC Bank Ltd

To help investors build and grow their wealth sustainably in the ever-changing world, OCBC Digital conceptualized, built, and launched the Sustainability Hub. The Sustainability Hub is the first in the region that enables customers to understand their very own Personal ESG Rating based on their investment holdings. Powered by an ESG API, it computes the rating by analyzing customers' investments across various asset classes, including products, such as Unit Trust, Blue Chip Investment Plans, Online Equities Account, Wealth Portfolios, RoboInvest portfolios, and Fixed Income. Investors can visualize their exposure to investments rated as Leader, Average, Laggard, or Unrated. For corrective actions, Top ESG Picks are placed on the Hub to help customers strengthen their portfolio and build wealth sustainably. Three months post launch, OCBC has seen a 135% jump in Top ESG Picks and sustainability-themed investment inflows.

Special Award for Smart Cities – Best in Citizen Well-Being | Healthier Singapore (HSG) by Ministry of Health Singapore, Synapxe and Government Technology Agency of Singapore (GovTech)

Healthier SG is a national initiative by the Ministry of Health. It marks a major transformation of healthcare that aims to help all Singaporean residents take steps toward better health and quality of life — focusing on preventive care and empowering individuals to take charge of their own health with the support of their family doctor and community partners. The IT solution for Healthier SG is multifaceted, encompassing various digital tools and platforms working across the Ministry, public healthcare institutions, private clinics, and citizens/residents. Its key components and initiatives include end-to-end system architecting, strengthening MOH National Systems, launching HealthHub and Healthy 365 as the national mobile apps for Singaporeans, and improving healthcare systems in public hospitals and clinic management systems in private clinics. As of June 2024, more than 800,000 citizens and residents have signed up to Healthier SG since its launch in July 2023.

“In an era where being future-ready requires more than just technology investment, these trailblazers demonstrate that true digital transformation demands a comprehensive strategy and business model reinvention. This includes customer-centric solutions, operational agility, and data-driven ecosystem models —key factors in achieving long-term resilience and growth in their digital business ecosystem,” ends Linus.

These winners were announced during the IDG Technology Symposium & Awards in Singapore at the Sands Expo and Convention Centre (MBS) on 19 November 2024. To learn more about the event, click here.

For more information about FEA, contact Vanessa Ong at vong@idc.com or Charles Tamayo at cjtamayo@idc.com. For media inquiries, contact Michael de la Cruz at mdelacruz@idc.com   or Miguel Carreon at mcarreon@idc.com.

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About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading tech media, data and marketing services company. To learn more about IDC, please visit www.idc.com/ap. Follow IDC on Twitter at @IDCAP  and LinkedIn. Subscribe to the IDC Blog  for industry news and insights.



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