target audience: TECH SUPPLIER Publication date: Oct 2024 - Document type: IDC Survey Spotlight - Doc Document number: # US52642524
Key Uses of GenAI in the IT Operations Value Chain
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Abstract
This IDC Survey Spotlight highlights the key uses of GenAI in the IT operations value chain. IDC's Global AI Trends Survey suggests that, as AI evolves, it will increasingly take on process and code maintenance responsibilities for IT operations (including DevOps and site reliability engineering) teams. This in turn suggests an opportunity for IT operations and observability vendors to progress beyond offering isolated tools and into the realm of enhancing IT organizations through the creation and deployment of artificial operations personas.