target audience: TECH SUPPLIER Publication date: Aug 2024 - Document type: Market Perspective - Doc Document number: # US52442324
ServiceNow Knowledge 2024: Presenting a Scalable Technical Case for Weaving AI-Assisted Processes Through IT and Beyond
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Abstract
The IDC Market Perspective discusses ServiceNow's Knowledge 2024 conference, held in Las Vegas, that showcased ServiceNow's advancements in AI integration across various business domains, emphasizing automation and AI-enhanced workflows. Key highlights included increased scalability, significant AI-related partnerships with Microsoft and NVIDIA, and new features for technology practices as well as other business functions.
"ServiceNow's Knowledge 2024 showcased a robust technology platform that can work as a basis for AI-enabled transformation in automating workflows, enhancing productivity, and redefining customer and employee experiences across industries," said Snow Tempest, research manager for IT Service Management at IDC.