target audience: TECH BUYER Publication date: Mar 2024 - Document type: Tech Buyer Presentation - Doc Document number: # US51937724
Generative AI Use Case Taxonomy: The IT Operations Function
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Abstract
This IDC Tech Buyer Presentation highlights generative AI (GenAI) use case examples for the IT operations discipline. It is focused on 4 key pillars that are end-user experience, service performance, FinOps, and service automation with 17 specific examples. This provides IT operations, DevOps, infrastructure platform engineers, observability, site reliability engineers, developers, and FinOps executives with a GenAI use case playbook to drive an outcomes-based approach for GenAI use case execution.