target audience: TECH BUYER Publication date: Dec 2024 - Document type: IDC MarketScape - Doc Document number: # US51741324
IDC MarketScape: Worldwide Employee Experience for Learning Experience Management 2024 Vendor Assessment
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Abstract
This IDC study assesses the functional scope, delivery, and direction of learning experience management (LXM) vendors worldwide. LXM vendors provide AI-enabled employee learning, development, and skilling capabilities that direct optimal content and programming to employees in the right modalities, at the right times, and in the right locations. AI optimizes the direction of content and programming based on a combination of employee interests, goals, and performative insights and organizational objectives and key results (OKRs). LXM inverts traditional pathing for organizational training to incorporate how and across what topics employees learn best in the context of how the company needs them to upskill to close skills gaps and advance into higher-level roles and leadership positions. Selecting the right LXM partner relies on buyers to understand the quality and availability of employee performance data and goals insights as well as the capabilities of prospective vendor partners to organize and ingest that data toward mutual systems management of the employee life cycle. Buyer sophistication and readiness hinge on client resource spans and budget allocations as well as the level to which the vendor must guide toward best practices and systems management. Scaling between both factors will determine the level to which LXM drives performance solution unity behind one vendor or helps build a partner ecosystem. Scaling across data readiness and guidance dependence will also determine the level of service involvement required of the vendor and its SI partner network.
"LXM carries mutual benefits for employees and their employers," says Zachary Chertok, senior research manager, Employee Experience at IDC. "Personalizing learning and skilling helps employees see and benefit from strategic investments in learning while helping employers curate and support only relevant content and programming that is likely to be consumed and to deliver business value. Sourcing the right LXM partner requires buyers to evaluate their data and strategic readiness before looking into vendor comprehension across the integration between learning and performance management."