target audience: TECH SUPPLIER Publication date: Jan 2024 - Document type: IDC Survey Spotlight - Doc Document number: # US51495324
Managed SPs: Lagging as Primary Digital Partners for Transformation to Digital Business Using Cloud Capabilities
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Abstract
This IDC Survey Spotlight highlights results from the following question posed to 476 respondents from firms with 1,000+ employees across 5 countries, and several major industries, as part of IDC's 2023 Worldwide Managed Services Survey: "Digital partner — Please select the type of vendor you believe is best positioned to be your primary provider that can enable transformation to a digital business that involves use of cloud capabilities." This IDC Survey Spotlight then assesses the impact of enterprise view that shows how managed service providers (SPs) are lagging as primary digital partners for transformation using cloud capabilities and highlights how managed SPs need to leverage partnerships to build digital brand, emphasize role as "general contractor" using a "systems-centric" structure, highlight ability to deliver on a new operating model, and implement an integrated matrix for public cloud partners for multicloud operations.