Communications Platforms as a Service

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Meet the Experts

Photo of Avinash Naga
Avinash Naga

Research Manager, Cloud Communications & Data Center Services

Photo of Courtney Munroe
Courtney Munroe

Research Vice President, Worldwide Telecommunications Research

Photo of Melissa Holtz-Fremeijer
Melissa Holtz-Fremeijer

Senior Research Manager, European Enterprise Infrastructure and Communications



Communications Platforms as a Service (CPaaS) facilitates cloud-based hosting and management of application programing interfaces (APIs). CPaaS-hosted APIs are routines and tools that simplify the programming process required to create and implement customized, differentiated enterprise customer engagement applications. APIs can be embedded into enterprise applications, including mobile apps and web platforms, and also enhance business process applications.


Markets and Subjects Analyzed


  • Communications Platforms as a Service (CPaaS) trends
  • CPaaS vendor strategies
  • Mergers and acquisitions
  • Evolving partner ecosystems
  • Telcos and CPaaS
  • Role of CX automation
  • Network API trends
  • Conversational messaging
  • Developer requirements
  • Vertical specific communication integration requirements
  • GenAI in CPaaS
  • Convergence with UC&C and contact center

Core Research


  • Worldwide CPaaS Market Forecast
  • Regional (U.S., EMEA, APAC) Developer Survey
  • Worldwide CPaaS MarketScape
  • Worldwide CPaaS Vendor Shares
  • CPaaS Trends in Key Industries
  • Network API Trends
  • CPaaS Regional Adoption Trends

In addition to the insight provided in this service, IDC may conduct research on specific topics or emerging market segments via research offerings that require additional IDC funding and client investment.


Key Questions Answered


  1. What is the market size and forecast for CPaaS and its various segments?
  2. What is the market size and forecast for network APIs?
  3. How can telcos leverage CPaaS to augment services?

Companies Covered