target audience: TECH SUPPLIER Publication date: Nov 2024 - Document type: Web Conference Proceeding: Tech Supplier - Doc Document number: # EUR152726124
How Are Telcos Investing in AI and GenAI? Two Years Past the Hype
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Abstract
This IDC Web Conference covers IDC research on the evolution of AI and generative AI (GenAI) investment in the telecoms industry.
The launch of ChatGPT in November 2022 fired the starting gun on two years of hype around the power of AI, and specifically GenAI, to reshape businesses — telecoms included. AI was already a significant focus for the industry, but noise generated by ChatGPT focused industry minds anew on how best to invest and enable AI implementations in customer care, monetization, and network operation domains.
In 2023, over 50% of spend related to GenAI in telecoms went toward external infrastructure, AI platforms, and service providers. This IDC Web Conference covers how that investment effort is shifting and looks at how much progress leading telcos have made in developing and operationalizing GenAI use cases, alongside existing investments in AI.