Business Value Team

Lars Goransson

Managing Director, IDC Canada & Latin America

Brad Dillon

Vice President, WW Custom Analytics Practice

Carol M. Glasheen

Vice President, Quantitative Research Group, Custom Solutions

Estelle Quek

Senior Research Manager

Matthew Marden

Research Director, Business Value Strategy Practice

Abhishek Kumar

Associate Research Director

New Research


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    • Surya Narayan Saha Loading
    • Abhishek Kumar Loading
    This Industry Analysis Perspective is designed to provide technology sellers' sales, marketers, and product and channel managers with foundational insights into the insurance industry in Asia/Pacific in 2024. By understanding how the busine...
  • By:  Abhishek Kumar Loading

    This Industry Analysis Perspective is designed to provide technology sellers' sales, marketers, and product and channel managers with foundational insight into the banking industry in Asia/Pacific in 2024. By understanding how the business ...
  • By:  Abhishek Kumar Loading

    This IDC Market Presentation containing the Industry Digital Transformation (DX) Market Forecast provides technology suppliers with an overview of Asia/Pacific regional banking spending for DX and insights into the market context influencin...
  • By: 

    • George Briford Loading
    • Abhishek Kumar Loading
    • Nigel Wallis Loading
    This IDC Market Presentation summarizes IDC's Worldwide Financial Services Market Trends 2024 Report, which aims to provide technology vendors with an overview of the key business trends shaping the worldwide financial services industry in ...
  • By:  Estelle Quek Loading

    This IDC Perspective offers an in-depth analysis of emerging ISVs' considerations as they advance toward the next phase of the era of AI everywhere and are focused on delivering quantifiable business impact from ongoing and new AI investmen...
  • By: 

    • Dr. Ashish Kakar Loading
    • Xiao Liu Loading
    • Dr. Chris Marshall Loading
    • Abhishek Kumar Loading
    • Sandra Ng Loading
    • Muhammad Adam Kamarul Zaman
    本IDC市场看法为零售银行业GenAI应用场景提供指导,须结合IDC关于GenAI技术的其他研究一并阅读。本研究介绍了几个可能为企业带来大幅增长和效率提升的AI和GenAI场景,特别是与零售客户旅程不同环节相关的场景。“GenAI将掀起零售银行业的下一轮颠覆。它不仅会将非结构化数据变成决策参考,还会利用合成数据引入多种新算法。它在图像、文本和语音等伪影生成方面具有颠覆性的能力,可让客户获得即时满足的体验。”IDC亚太区金融洞察研究总监Ashish Kakar表示。
  • By: 

    • Peter Marston Loading
    • Jennifer Thomson Loading
    • Estelle Quek Loading
    • Bill Latshaw Loading
    • Alison Close
    • Abhishek Mukherjee Loading
    This IDC Perspective discusses AI transformation of services and related engagement models and employee impact. The proliferation of AI has surged through multiple aspects of business operations. From IT operations and management to line-of...
  • By: 

    • Bill Latshaw Loading
    • Abhishek Mukherjee Loading
    • Alison Close
    • Erin Hichman Loading
    • Estelle Quek Loading
    • Jennifer Hamel Loading
    • Leslie Rosenberg Loading
    • Melih Murat Loading
    • Peter Marston Loading
    • Rob Brothers Loading
    This Tech Buyer Presentation describes 14 AI/GenAI use cases providers and buyers are implementing. GenAI and AI buyers understand that the service providers they hire to produce outcomes for their businesses are using these services to aug...
  • By: 

    • Patrick Reymann Loading
    • Tom Seal Loading
    • Estelle Quek Loading
    • Travis Eide Loading
    This IDC Tech Buyer Presentation presents the potential application of generative AI (GenAI) in enhancing the procurement process. We review six key applications, including simulating scenarios and risks, personalizing user experiences, aut...
  • By: 

    • Josh Budd Loading
    • Steve White Loading
    • Andreas Storz Loading
    • Brendan Rouse Loading
    • Stuart Wilson Loading
    • Jeff Newton Loading
    • Danielle Ibran Loading
    • Paul Edwards Loading
    • Estelle Quek Loading
    This IDC Market Perspective provides IDC's top predictions about the market and technology forces that will shape IT channels and alliances in 2024 and beyond."The importance of healthy ecosystems has further expanded with the majority of t...

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