IDC Retail Insights Team
New Research
This IDC PlanScape addresses how loyalty solutions must hinge upon hyper-personalization, leveraging omni-channel strategies along with guest data platforms, real-time analytics, and AI to ensure that every opportunity for guest engagement ...
This IDC Perspective discusses the top retail generative AI (GenAI) use cases. Over 63.8% of retailers are investing in generative AI, focusing on use cases like natural language understanding and content generation despite facing challenge...
The IDC MarketScape evaluates leading software providers by quantitatively and qualitatively assessing their capabilities and strategies regarding their loyalty offerings for retail businesses. With an emphasis on personalized and contextua...
This IDC Market Note discusses the Shoptalk 2024 event held in Mandalay Bay, Las Vegas, and the key takeaways from the event. The primary Shoptalk event each year drives tens of thousands of retailers, vendors, and adjacent professionals to...
This IDC MarketScape profiles key CRM software providers in the retail sector, assessing their strategies and capabilities to meet the evolving needs of retail companies, with a focus on customer-centric approaches and technological innovat...
This Industry Analysis Perspective report is designed to provide technology companies' sales, marketers, and product and channel managers with foundational insights into the retail apparel, footwear, and accessories (retail apparel) industr...
This IDC Perspective highlights the transformative impact of generative AI (GenAI) in retail operations, focusing on the top 10 use cases available now for use in stores. This document covers the benefits of GenAI in enhancing employee prod...
This IDC MarketScape provides an assessment of principal retail online payment platform software solutions and discusses what criteria are most important for companies to consider when selecting a vendor."Seamless payment integration is par...
This IDC Market Presentation gives technology suppliers an overview of regional retail spending on digital transformation (DX), as well as insights into the market context influencing that spend for 2024. It enables an understanding of regi...
This IDC study provides an assessment of the principal retail payment platform solutions focused on omni-channel payments. The study discusses what criteria are most important for companies to consider when selecting an omni-channel payment...
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