Software as a Service Team

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Estelle Quek

Senior Research Manager

Eric Newmark

Group Vice President & General Manager of IDC’s SaaS, Enterprise Software, and Worldwide Services Division

Frank Della Rosa

Research Vice President, SaaS, Business Platforms, and Industry Cloud

Ashish Nadkarni

Group Vice President and General Manager, Worldwide Infrastructure Research

New Research


  • By: 

    • Rick Villars Loading
    • Nancy Gohring Loading
    • Mark Leary Loading
    • Ashish Nadkarni Loading
    • Phil Goodwin Loading
    This IDC Survey presents the worldwide monthly technology investment monitor for November 2023. IT leaders closed out 2023 in a challenging position. They became more concerned about potential economic disruptions in 2024, but they also ent...
  • By: 

    • Chris Kanaracus
    • Penny Madsen Loading
    • Dave McCarthy Loading
    In a surprise move, Google Cloud has announced it will no longer charge customers egress fees when they decide to move data out of its systems and to other locations, whether back on premises or even to a competing hyperscale cloud provider...
  • By: 

    • Eric Newmark Loading
    • Nadia Ballard Loading
    • Gard Little Loading
    • Mukesh Dialani Loading
    • David Tapper Loading
    This IDC Tech Buyer Presentation provides an overview of the results from IDC's customer satisfaction award program, the IDC SaaS, Services, and Cloud CSAT Awards.This award program recognizes the leading software-as-a-service (SaaS) vendor...
  • By: 

    • Nadia Ballard Loading
    • Nishant Bansal Loading
    • Jason Bremner Loading
    • Zachary Chertok Loading
    • Alison Close
    • Mukesh Dialani Loading
    • Sam Halwani
    • Jennifer Hamel Loading
    • Douglas Hayward Loading
    • Erin Hichman Loading
    • Bill Latshaw Loading
    • Gard Little Loading
    • Peter Marston Loading
    • Alicia Mokwa Loading
    • Abhishek Mukherjee Loading
    • Eric Newmark Loading
    • David Tapper Loading
    • Dan Versace Loading
    • Brian Wood
    These IDC Pivot Table banner books include vendor ratings data for IDC's Services Path 2023 program for seven technology-oriented service categories, namely application testing/digital assurance/quality engineering services, digital busines...
  • By: 

    • Nadia Ballard Loading
    • Nishant Bansal Loading
    • Jason Bremner Loading
    • Zachary Chertok Loading
    • Alison Close
    • Mukesh Dialani Loading
    • Sam Halwani
    • Jennifer Hamel Loading
    • Douglas Hayward Loading
    • Erin Hichman Loading
    • Bill Latshaw Loading
    • Gard Little Loading
    • Peter Marston Loading
    • Alicia Mokwa Loading
    • Abhishek Mukherjee Loading
    • Eric Newmark Loading
    • David Tapper Loading
    • Dan Versace Loading
    • Brian Wood
    These IDC Pivot Table banner books include vendor ratings data for IDC's Services Path 2023 program for seven business-oriented service categories, namely business consulting services; customer care business process services; customer exper...
  • By: 

    • Carla Arend Loading
    • Manish Ranjan Loading
    • George Mironescu Loading
    • Luis Fernandes Loading
    • Penny Madsen Loading
    • Alejandro Cadenas Loading
    • Andrew Buss Loading
    • Archana Venkatraman Loading
    This IDC Market Perspective summarizes key takeaways from VMware Explore Europe, held in Barcelona on November 7 and 8, 2023. VMware Explore Europe is one of the software company's largest global events, with 8,000 in attendance this year. ...
  • By: 

    • Marlanna Bozicevich Loading
    • Lynne Schneider Loading
    • Penny Madsen Loading
    This IDC Market Presentation provides a glimpse of IDC's Cloud Pulse Survey, IDC's Data as a Service and Data Marketplaces Survey, and IDC's North America Location and Geospatial Intelligence MaturityScape Benchmark Survey. These three surv...
  • By: 

    • Penny Madsen Loading
    • Ryan Caskey Loading
    This IDC Pivot Table banner book provides the abbreviated worldwide data for IDC's 3Q23 Cloud Pulse publication that examines cloud adoption and cloud trends among IT buyers, with a focus on deployment choices for cloud applications, vendor...
  • By:  Penny Madsen Loading

    This IDC Market Note looks at the focus Juniper Networks has on its partner community across Europe as outlined in a number of meetings held recently in London.
  • By: 

    • Penny Madsen Loading
    • Ryan Caskey Loading
    This IDC Market Presentation uses IDC's 3Q23 Cloud Pulse Survey data covering more than 1,700 respondents to provide an indication on market perception on leading cloud vendors and how these vendors differ in the eyes of their customers. It...

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