Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By:  David Tapper Loading

    This IDC Survey Spotlight highlights results from the following question posed to 1,514 respondents and firms with 1,000+ employees across 6 countries, and several major industries, as part of IDC's 2024 Worldwide Managed CloudView Survey: ...
  • By:  David Tapper Loading

    This IDC Survey Spotlight highlights results from the following question posed to 803 respondents and firms with 1,000+ employees across 5 countries, and several major industries, as part of IDC's 2024 Worldwide Managed Services Survey: "De...
  • By: 

    • Nishant Bansal Loading
    • Jason Bremner Loading
    This IDC study assesses 16 IT service providers offering digital workplace services at a worldwide level. It is based on a comprehensive framework and a set of parameters that assess providers relative to one another and to factors expected...
  • By:  David Tapper Loading

    This IDC Survey Spotlight highlights results from the following question posed to 803 respondents and firms with 1,000+ employees across 5 countries, and several major industries, as part of IDC's 2024 Worldwide Managed Services Survey: "Op...
  • By: 

    • Rick Villars Loading
    • Sandra Ng Loading
    • Jennifer Hamel Loading
    • Penny Madsen Loading
    • Dr. Chris Marshall Loading
    • Lynne Schneider Loading
    • Shari Lava Loading
    • Sean Graham Loading
    • Amy Loomis, Ph.D. Loading
    • Jennifer Cooke Loading
    本調査レポートでは、2025年以降のIT業界に関するIDCのTop 10 Predictions(上位10項目の予測)が示されている。「来年のIT業界の発展は、AI(Artificial Intelligence:人工知能)エージェントの導入による改革、大規模な『答え』を提供するためのデータ、インフラストラクチャ、クラウドの刷新、そして健全な経済性と広範なサイバーリカバリーに重点を置くことによるレジリエンシーという3つの主要テーマが牽引していくであろう」と、IDC、World...
  • By:  David Tapper Loading

    This IDC Market Presentation provides an overview of the worldwide results from IDC’s 2024 Worldwide Managed Services Survey of enterprises involving enterprise expectations in using endpoint technologies with managed (outsourced) services....
  • By:  David Tapper Loading

    This IDC Survey provides an overview of the worldwide results from IDC's 2024 Worldwide Managed Services Survey of enterprises and organizations involving buyer expectations in using network technologies with managed (outsourced) services. ...
  • By: 

    • Rick Villars Loading
    • Michelle Abraham Loading
    • Dave McCarthy Loading
    • Robert Parker Loading
    • Tom Mainelli Loading
    This IDC Survey provides key findings from IDC's 2024 Future Enterprise Resiliency and Spending (FERS) Survey, Wave 8. This survey of 891 respondents in North America, Asia/Pacific, and Western Europe was conducted while IT leaders were dev...
  • By:  David Tapper Loading

    This IDC study highlights how the landscape of managed SPs for managed cloud services is evolving as players are utilizing different strategies to either maintain leadership or climb the ranks to become the leader in this market."Governance...
  • By:  Cathy Huang Loading

    This IDC study evaluates 21 global cloud security services providers in the AI era. It assesses their capabilities in integrating AI, cloud security strategies, and managed cloud security services. The study also assesses their capabilities...

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