Customer Relationship Management (CRM) Team

Vladimir Kroa

Associate Vice President, Sustainability

Daniel-Zoe Jimenez

Vice President, Digital Innovation, CX & Software, DNB/Start-ups, SMBs, Consumer and Channels Research

Abhishek Kumar

Associate Research Director

New Research


  • By: 

    • Supriya Deka Loading
    • Daniel-Zoe Jimenez Loading
    This IDC study is an update to the 2021 maturity assessment benchmark for small and medium-sized businesses (SMBs) (fewer than 500 employees). This year the study has been expanded to include the midmarket segment (500–999 employees) and co...
  • By: 

    • Mickey North Rizza Loading
    • Bo Lykkegaard Loading
    • Daniel-Zoe Jimenez Loading
    • Robert Parker Loading
    SAP recently announced its 2Q24 results. All results discussed in the document will be non-IFRS, unless otherwise specified. In addition, all SAP numbers noted are constant currency for changes year to year. The 2Q24 financials show cloud a...
  • By: 

    • Vladimir Kroa Loading
    • Bjoern Stengel Loading
    This IDC Vendor Profile provides a detailed overview of AWS' sustainability strategy and operationalization practices in the context of IDC's ESG/Sustainability Framework.It examines the following areas:The vendor's energy efficiency strate...
  • By: 

    • Louisa Barker Loading
    • Amy Cravens Loading
    • Joe Dignan Loading
    • Sean Graham Loading
    • Katharina Grimme Loading
    • Vladimir Kroa Loading
    • Angela Salmeron Loading
    This IDC Market Note discusses Schneider Electric Global's Innovation Summit 2024 in Paris, which highlighted the company's strategic vision of "digital + electric = sustainability" and showcased advancements in automation, electrification,...
  • By: 

    • Vladimir Kroa Loading
    • Bo Lykkegaard Loading
    • Tom Seal Loading
    • Andrea Siviero Loading
    This IDC Market Note digests news and insights from the recent SAP Sapphire Barcelona 2024, which IDC attended. The document looks at learnings related to AI, ERP, business personas, and sustainability. Furthermore, IDC offers advice to SAP...
  • By: 

    • Abhishek Kumar Loading
    • George Briford Loading
    • Nigel Wallis Loading
    This Industry Analysis Perspective is designed to provide technology sellers' sales, marketers, and product and channel managers with foundational insights into the worldwide banking industry in 2024. By understanding how the business side ...
  • By: 

    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Playbook for Tech Sales Leaders provides a comprehensive current state view of the Asia/Pacific AI operations (AIOps) and observability market, along with insights on trends, adoption in the region, current challenges, and guidance...
  • By: 

    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Survey Spotlight explores the key performance indicators (KPIs) used to assess the effectiveness of DevSecOps activities among Asia/Pacific enterprises.IDC’s 2023 Asia/Pacific Software Survey shows that about 49% of the surveyed en...
  • By: 

    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Survey seeks insight into the most important topics facing enterprises that use xOps tools, including adoption trends, driving factors, and impact of these across software development. The survey delves into the scaling of DevOps, ...
  • By: 

    • Daniel-Zoe Jimenez Loading
    • Andreas Storz Loading
    • Stuart Wilson Loading
    This IDC Survey provides insights into the Asia/Pacific partner landscape. This IDC study leverages IDC’s 2023 Global Partner Survey, focusing on the Asia/Pacific samples. The study provides insights on partners’ capabilities, expertise, an...

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