Customer Relationship Management (CRM) Team

Vladimir Kroa

Associate Vice President, Sustainability

Daniel-Zoe Jimenez

Vice President, Digital Innovation, CX & Software, DNB/Start-ups, SMBs, Consumer and Channels Research

Abhishek Kumar

Associate Research Director

New Research


  • By: 

    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Market Glance provides a glance at the landscape of low-code, no-code, and intelligent developer technologies in Asia/Pacific. The growing involvement of non-IT personnel in app development, high cost of IT labor, long duration of ...
  • By: 

    • Lavanya Jindal
    • Seng Keong Low
    • Daniel-Zoe Jimenez Loading
    This IDC Market Note discusses the announcement made in Salesforce's Connections event on June 7‒8, 2023, for marketing and commerce professionals. The company launched its generative AI (GenAI) products: Marketing GPT and Commerce GPT. Sal...
  • By: 

    • Rick Villars Loading
    • Alan Webber Loading
    • Vladimir Kroa Loading
    • Curtis Price Loading
    This IDC Survey examines the worldwide monthly technology investment monitor for June 2023. After a year of disruptions from high inflation to war and geopolitical tension to energy shocks to anticipation of recession in major countries, it...
  • By: 

    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Market Perspective offers insights into cloud-native open source tools and how they are playing an important role in driving digital innovation in the Asia/Pacific region. It also provides a brief overview of essential components a...
  • By: 

    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Market Note considers GitLab’s recent release of the artificial intelligence (AI)–powered DevSecOps platform GitLab 16.0. GitLab 16.0 includes code suggestions that allow users to develop better code quicker and more effectively. I...
  • By: 

    • Supriya Deka Loading
    • Lisashree Mishra Loading
    • Daniel-Zoe Jimenez Loading
    This IDC study examines the financial applications software market for 2021–2022. The revenue and market share of the leading vendors are provided for the year 2022."As businesses increasingly seek tailored financial solutions that fit thei...
  • By: 

    • Lavanya Jindal
    • Seng Keong Low
    • Daniel-Zoe Jimenez Loading
    This IDC Market Perspective discusses the generative AI (Gen AI) landscape and its implications on customer experience (CX). IDC contextualizes what this means for the customer service market in terms of the impact, its potential to augment...
  • By:  Abhishek Kumar Loading

    This Market Presentation Report aims to provide technology vendors with an overview of the key business trends shaping the financial services industry in 2023 in Asia/Pacific. The report offers a foundation of industry knowledgeto: Develop ...
  • By: 

    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Perspective offers insights into generative AI code generators and how they are playing an important role in boosting developers' efficiency and productivity in Asia and the Pacific. It also provides a brief overview of popular ven...
  • By:  Abhishek Kumar Loading

    This Market Presentation Report aims to provide technology vendor product managers and those responsible for market/competitive intelligence with an industry overview of IDC spending guide forecasts numbers and insights into the regional fi...

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